SAP Ariba Consultant

• Job Role Consulting -Technical Consultant
• Experience (In Years) 6-9
• Job Location London, United Kingdom

EXL (NASDAQ: EXLS)is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit .

Role Title: SAP Ariba Consultant

BU/Segment: Insurance Consulting

Location: London, United Kingdom (Flexible hybrid working)

Employment Type: Permanent

Summary of the role:

We are seeking an experienced SAP Ariba Team Lead with deep hands on expertise in SAP Ariba Buying and Invoicing (primary focus), Sourcing, and Contract Management modules. The role involves leading a support team, overseeing day to day operations, client coordination, issue resolution and driving process improvements.

You will be responsible for ensuring high quality service delivery, SLA/KPI adherence, effective resource management, and successful execution of transformation and small change initiatives within a complex procurement environment integrated with Oracle EBS.

As part of your duties, you will be responsible for:

• Oversee sub function and team activities, providing leadership and direction to the team
• Manage client coordination, issue resolution, and escalation management
• Align resources and shifts according to the client business requirements
• Monitor key performance parameters of the process and ensure strict adherence to SLAs/KPIs
• Partner with the client on process improvement and transformation initiatives
• Lead tri party governance meetings and ensure timely resolution of issues
• Review small change requests/forms, provide effort estimates, seek the client approval, and coordinate implementation post approval
• Drive overall service quality, stakeholder satisfaction, and continuous improvement in procurement and invoice processing
• The Team Lead oversees the management of Senior Analysts and the broader support team

Qualifications and experience we consider to be essential for the role:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 10+ years of hands on experience supporting SAP Ariba Buying and Invoicing (primary focus), Sourcing, and Contract Management modules
• Proven experience integrating Ariba with Oracle EBS (AP, PO, and GL modules) - SFIA Level 5 or equivalent
• SAP Certified Application Associate - SAP Ariba Procurement
• SAP Ariba Integration Certification (CIG or API based)
• Oracle EBS Financials Cloud Certification (optional but highly valuable)
• ITIL Foundation Certification (valuable for support process alignment)

Skills and Personal attributes we would like to have:

• Strong experience using ServiceNow ticketing system for incident, problem, and change management
• Extensive hands on experience in SAP Ariba implementation, support, and maintenance
• In depth process knowledge of Procurement and Invoice Processing workflows
• Excellent communication skills (written and verbal) with the ability to engage senior stakeholders
• Strong analytical skills and competence in logical reasoning / problem solving
• Ability to lead teams, manage escalations, and drive client focused outcomes

As part of a leading global Data and AI company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.