Project Coordinator

NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of NatWest, we are looking for a Project Coordinator for a contract until the end of 2026 based in London or Edinburgh, 2 times a month on site.

Purpose of the role:

To support a major programme focused on modernising the Consumer Credit Act, which currently governs products such as credit cards, loans and overdrafts. Much of the legislation is more than 50 years old and no longer reflects how customers use financial services today. Working closely with programme leads, policy teams and wider stakeholders, the Project Coordinator will help map current customer journeys, identify where the Act impacts those journeys and support the development of improved, future-ready processes.

What you'll do:

• Coordinate day-to-day project activities to keep the programme moving smoothly and on schedule
• Maintain and update RAID logs, ensuring risks, actions, issues and dependencies are captured and tracked
• Support and organise working groups, preparing materials, capturing outcomes and ensuring follow-up actions are completed
• Provide clear visibility of project progress through plan updates, reporting and timeline management
• Map and review customer journeys to understand where regulatory requirements impact the experience
• Work closely with stakeholders across policy, operations, technology and compliance to align priorities and ensure consistent delivery
• Gather information, consolidate insights and support the preparation of documentation for internal and external consultations
• Help ensure project deliverables are completed to a high standard and submitted within agreed timelines

The skills you'll need:

• Solid experience in project coordination, ensuring smooth delivery and structured governance
• Excellent stakeholder management skills, with confidence engaging across multiple teams
• Experience using Planview or similar project planning tools (advantageous)
• Ability to create meeting packs and put together clear, engaging presentations
• Strong working knowledge of spreadsheets/Excel, including data handling and organisation
• Background in financial services - essential for understanding regulatory and operational context
• Proven experience supporting or working within a large programme or project environment

Next steps

There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.

We will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business