Bookshop Supervisor

We're looking for a hands-on Bookshop Supervisor to support the daily running of our Bookshop at Friends House. You'll help deliver excellent customer service, keep presentation and displays to a high standard, and coordinate our volunteer team so the shop feels welcoming, calm and professional.

What you'll do:

• Support day-to-day shop operations, including service standards, displays and visual merchandising
• Support stock processes with the Retail Buyer (receiving deliveries, labelling, replenishment and keeping the stockroom organised)
• Use EPOS/till confidently, including accurate transactions, cash handling and end-of-day reconciliation
• Recruit, coordinate and support Bookshop volunteers (basic training, shift cover and ongoing support)
• Maintain a safe, clean and organised shop environment in line with Health & Safety and fire procedures
• Work closely with the FOH Manager and Retail Buyer, and liaise with Café/Reception/Events to support a consistent visitor experience

What we're looking for:

• Substantial experience in a retail environment
• Strong customer service and communication skills
• Confidence with EPOS systems and stock control processes
• A good eye for presentation and attention to detail
• Comfortable supporting and coordinating volunteers
• Sympathetic to Quaker values and ethos (you do not need to be a Quaker)

Hours: Typically, Monday to Friday (35 hours per week), with some early mornings/evenings/weekends depending on business needs.

Location: Friends House, Euston Road, London, NW1 2BJ.

Salary: £32,323 + £5,000 London Weighting per annum.

For more about Friends House, go to

For details on how to apply, go to

Closing date: 9am on Monday 6 April 2026.

Interviews: w/c Monday 13 April 2026.

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.

We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.