Ocean Freight Import Customer Services

Import Customer Services Coordinator - Ocean Freight

Job Title: Import Customer Services Coordinator

Location: Essex (RM Postcode Area)

Position: Permanent, Full Time

Start Date: ASAP

Salary: £31,000 - £36,000 (DOE)

Holiday: 25 days + Bank Holidays

Hours: Monday - Friday, 08:30 - 17:30

About the Role

Our client, a well-established and highly respected global logistics provider, is seeking an experienced Import Customer Services Coordinator to join their busy and dynamic team based in the Essex area.

This is an excellent opportunity to join a forward-thinking organisation that offers genuine career progression, a strong team environment, and a comprehensive benefits package.

The successful candidate will play a key role in managing ocean import shipments, delivering exceptional customer service, and ensuring operational excellence across all processes.

Main Responsibilities

• Manage import container movements, ensuring all shipments are handled accurately and efficiently
• Arrange customs clearance and coordinate haulage requirements
• Act as the main point of contact for clients, handling all enquiries in a professional and timely manner
• Ensure all operational and documentation requirements are completed accurately
• Liaise with internal departments, suppliers, and customers to ensure smooth shipment flow
• Handle FCL and LCL shipments, including consolidations
• Escalate any issues to senior team members where necessary
• Maintain high standards of customer service at all times

Key Requirements

• Previous experience within freight forwarding/logistics is essential
• Ocean freight import experience is highly desirable
• Strong customer service and communication skills
• Excellent attention to detail and organisational ability
• Ability to work under pressure and prioritise workload effectively
• Competent IT skills, including Microsoft Office
• Experience using CargoWise is advantageous

How to apply:

If you would like to know more about this Import Customer Services Coordinator opportunity, please get in touch with us today.

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If this role is not quite what you are looking for, but you have experience within Freight Forwarding, Logistics, or Supply Chain, please contact us as we have a range of opportunities available.

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