We are now seeking an Associate Consultant or Consultant to join our Digital Forensics and Incident Response team in London. In this role you will provide technical expertise and consultative solutions in the field of Digital Forensics, Incident Response, Cyber Security and eDiscovery for our clients. Our clients include Law Firms, Fortune 500 multi-nationals, and Government/Law Enforcement. You will be expected to be a technical lead on cases for our regional and international Discovery & Data Insights teams (DFIR/Legal Technologies/Data Analytics) as well as working closely with our Cyber Response and Crisis Management divisions as well as our Investigations teams. In addition, you will support the business development effort for the department contributing subject matter expertise in articles, presentations and marketing campaigns. Tasks and Responsibilities Provide forensic/incident response consultancy and expertise in data collections, investigative/analysis & cyber security services to our clients To support our Investigation teams across regions To provide high quality deliverables to our clients in a timely and efficient manner To ensure work is defensible and to an evidential standard as appropriate for tasks To provide expert testimony in court as and when required To be innovative and creative showing initiative in bringing teams together To anticipate client needs and continually strive for ways to work efficiently To respond to potential enquiries and convert these into sales leads and proposals To actively engage in business development and marketing Must be available for international travel (up to 25% of time) Knowledge and Experience Essential Previous, demonstrable, technical computer forensics experience for cyber incident response and investigations. Thorough understanding of best practice procedures (NPCC, NIST, ISO17025) evidence handling, computer systems and tools of the trade Thorough understanding of both the MITRE ATT&CK and Cyber Kill chain framework, network topology and EDR solutions Previous expert understanding of multiple operating systems, particularly Microsoft and Linux infrastructure and networking systems, both on-premise and in the cloud, as well as dedicated cloud services such as Microsoft 365, Azure, AWS and Google Workspace Previous expert and practical use of common computer forensic tools for imaging and analysis (for example, Logicube Falcon, Velociraptor, EnCase, FTK, Nuix, X-Ways, Axiom, IEF, Blacklight, Kali, WinFE, DEFT, Cellebrite, XRY) Expertise in PowerShell scripting, Bash scripts, Python, SQL and data wrangling for log analysis Established track record for performing forensic collections, involvement in incident response and digital investigations alongside maintaining detailed contemporaneous notes Production of expert reports and witness statements Experience in performing mobile device forensics Providing client-facing communications & consultative services Preferred Wide understanding of programming/scripting skills Presentation skills Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
Mar 25, 2026
Full time
We are now seeking an Associate Consultant or Consultant to join our Digital Forensics and Incident Response team in London. In this role you will provide technical expertise and consultative solutions in the field of Digital Forensics, Incident Response, Cyber Security and eDiscovery for our clients. Our clients include Law Firms, Fortune 500 multi-nationals, and Government/Law Enforcement. You will be expected to be a technical lead on cases for our regional and international Discovery & Data Insights teams (DFIR/Legal Technologies/Data Analytics) as well as working closely with our Cyber Response and Crisis Management divisions as well as our Investigations teams. In addition, you will support the business development effort for the department contributing subject matter expertise in articles, presentations and marketing campaigns. Tasks and Responsibilities Provide forensic/incident response consultancy and expertise in data collections, investigative/analysis & cyber security services to our clients To support our Investigation teams across regions To provide high quality deliverables to our clients in a timely and efficient manner To ensure work is defensible and to an evidential standard as appropriate for tasks To provide expert testimony in court as and when required To be innovative and creative showing initiative in bringing teams together To anticipate client needs and continually strive for ways to work efficiently To respond to potential enquiries and convert these into sales leads and proposals To actively engage in business development and marketing Must be available for international travel (up to 25% of time) Knowledge and Experience Essential Previous, demonstrable, technical computer forensics experience for cyber incident response and investigations. Thorough understanding of best practice procedures (NPCC, NIST, ISO17025) evidence handling, computer systems and tools of the trade Thorough understanding of both the MITRE ATT&CK and Cyber Kill chain framework, network topology and EDR solutions Previous expert understanding of multiple operating systems, particularly Microsoft and Linux infrastructure and networking systems, both on-premise and in the cloud, as well as dedicated cloud services such as Microsoft 365, Azure, AWS and Google Workspace Previous expert and practical use of common computer forensic tools for imaging and analysis (for example, Logicube Falcon, Velociraptor, EnCase, FTK, Nuix, X-Ways, Axiom, IEF, Blacklight, Kali, WinFE, DEFT, Cellebrite, XRY) Expertise in PowerShell scripting, Bash scripts, Python, SQL and data wrangling for log analysis Established track record for performing forensic collections, involvement in incident response and digital investigations alongside maintaining detailed contemporaneous notes Production of expert reports and witness statements Experience in performing mobile device forensics Providing client-facing communications & consultative services Preferred Wide understanding of programming/scripting skills Presentation skills Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Skills and attributes for success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. What we look for Experience in Service Design or a related field: 4-5 years of proven experience Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Mar 25, 2026
Full time
Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Skills and attributes for success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. What we look for Experience in Service Design or a related field: 4-5 years of proven experience Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Mar 25, 2026
Full time
Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Mar 25, 2026
Full time
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Join our Health and Benefits team as a Solutions Advisor. This is an exciting opportunity to join the Solution Advisors team (Large Corporate) within our Health & Benefits business in Great Britain. The role is based from our London office on a Hybrid working basis. The Health & Benefits Solution Advisor (SA) is responsible for commercialising complex benefit solutions across health, wellbeing and protection. They will be required to have in depth knowledge of the range of Health & Benefits propositions and capabilities in order to build pipeline, pursue and close opportunities. H&B Solution Advisors are required to be subject matter experts in employee benefits but be growth focussed and work closely with WTW's health and benefits consulting teams to keep up to date with proposition developments and bring holistic forward-thinking solutions to WTW's large corporate clients and prospects, working to define and solve their most complex people and risk issues. H&B Solution Advisors connect to wider WTW lines of business, segments and geographies, including the lead relationship managers, to maintain strong partnerships and generate referrals and pipeline from clients across WTW. As a member of the H&B Solution Advisors team, you will lead our efforts to develop a strategic sales culture that will include the following: Leading on business development opportunities for Health & Benefits GB. Working with our Health & Benefits consultants in a collaborative manner to develop and identify growth opportunities. Supporting RfP responses from clients and prospects. Promote WTW services and propositions to include healthcare, group risk, wider wellbeing services, technology solutions. Develop and manage your own pipeline of new business. Manage prospects through the sales process from discovery to contractual agreements. Influence stakeholders at multiple relevant levels of the prospect organisation to promote new business. Research prospects' businesses, buying habits, competitive landscape and leverage that data/insights to inform business planning and creation of pursuit teams within WTW. Network internally/externally and represent WTW at industry events as appropriate. What you'll bring Deep expertise in the UK Health & Benefits market and a strong record of driving sustainable business growth. Capable of diagnosing complex client issues, aligning them with the full spectrum of HWC solutions, and articulating tailored, practical recommendations to senior buyers across multiple disciplines. Proven success selling complex, enterprise-level solutions into sophisticated organisations, engaging multiple buyer hubs across HR, Risk, and Finance, and developing long-term partnerships that deliver measurable value. Demonstrated ability to generate revenue, expand market share, and drive strategic commercial outcomes. Skilled in managing multiple stakeholders, people, and projects simultaneously, consistently delivering high-quality outputs on time and within budget. Adept at diagnosing complex client challenges and designing strategic, cross-functional solutions that leverage the full breadth of organisational capabilities. Actively engaged in market developments and contributes to the creation of new tools, methodologies, and innovative approaches. Strong executive presence, with highly developed written and verbal communication skills. Ability to influence senior executive stakeholders, both internally and externally, through formal and informal channels. Recognised as a client-focused thought leader, contributing directly to growth and the development of innovative service offerings. Flexible and willing to travel as needed to support clients and business demands. Strong digital fluency, with the ability to leverage technology and social platforms to enhance business outcomes. Market intelligence and competitive awareness used to shape value propositions and strengthen market positioning. Self-driven, entrepreneurial mindset with a high degree of ownership and initiative. Proficient in CRM systems (ideally Microsoft Dynamics) for pipeline management, sales forecasting, and reporting. What we offer A base salary with a commission based incentive. Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Mar 25, 2026
Full time
Join our Health and Benefits team as a Solutions Advisor. This is an exciting opportunity to join the Solution Advisors team (Large Corporate) within our Health & Benefits business in Great Britain. The role is based from our London office on a Hybrid working basis. The Health & Benefits Solution Advisor (SA) is responsible for commercialising complex benefit solutions across health, wellbeing and protection. They will be required to have in depth knowledge of the range of Health & Benefits propositions and capabilities in order to build pipeline, pursue and close opportunities. H&B Solution Advisors are required to be subject matter experts in employee benefits but be growth focussed and work closely with WTW's health and benefits consulting teams to keep up to date with proposition developments and bring holistic forward-thinking solutions to WTW's large corporate clients and prospects, working to define and solve their most complex people and risk issues. H&B Solution Advisors connect to wider WTW lines of business, segments and geographies, including the lead relationship managers, to maintain strong partnerships and generate referrals and pipeline from clients across WTW. As a member of the H&B Solution Advisors team, you will lead our efforts to develop a strategic sales culture that will include the following: Leading on business development opportunities for Health & Benefits GB. Working with our Health & Benefits consultants in a collaborative manner to develop and identify growth opportunities. Supporting RfP responses from clients and prospects. Promote WTW services and propositions to include healthcare, group risk, wider wellbeing services, technology solutions. Develop and manage your own pipeline of new business. Manage prospects through the sales process from discovery to contractual agreements. Influence stakeholders at multiple relevant levels of the prospect organisation to promote new business. Research prospects' businesses, buying habits, competitive landscape and leverage that data/insights to inform business planning and creation of pursuit teams within WTW. Network internally/externally and represent WTW at industry events as appropriate. What you'll bring Deep expertise in the UK Health & Benefits market and a strong record of driving sustainable business growth. Capable of diagnosing complex client issues, aligning them with the full spectrum of HWC solutions, and articulating tailored, practical recommendations to senior buyers across multiple disciplines. Proven success selling complex, enterprise-level solutions into sophisticated organisations, engaging multiple buyer hubs across HR, Risk, and Finance, and developing long-term partnerships that deliver measurable value. Demonstrated ability to generate revenue, expand market share, and drive strategic commercial outcomes. Skilled in managing multiple stakeholders, people, and projects simultaneously, consistently delivering high-quality outputs on time and within budget. Adept at diagnosing complex client challenges and designing strategic, cross-functional solutions that leverage the full breadth of organisational capabilities. Actively engaged in market developments and contributes to the creation of new tools, methodologies, and innovative approaches. Strong executive presence, with highly developed written and verbal communication skills. Ability to influence senior executive stakeholders, both internally and externally, through formal and informal channels. Recognised as a client-focused thought leader, contributing directly to growth and the development of innovative service offerings. Flexible and willing to travel as needed to support clients and business demands. Strong digital fluency, with the ability to leverage technology and social platforms to enhance business outcomes. Market intelligence and competitive awareness used to shape value propositions and strengthen market positioning. Self-driven, entrepreneurial mindset with a high degree of ownership and initiative. Proficient in CRM systems (ideally Microsoft Dynamics) for pipeline management, sales forecasting, and reporting. What we offer A base salary with a commission based incentive. Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Mar 25, 2026
Full time
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Overview What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. About the role Are you passionate about solving complex challenges with digital solutions? Do you enjoy bringing innovative ideas to life through rapid prototyping and collaborative problem-solving? This is your chance to join a growing and supportive Digital Advisory team at WSP where you'll help shape the future of digital consultancy across infrastructure, public services, and the built environment. You'll work closely with clients and multidisciplinary teams to define problems, shape solutions, and deliver impactful digital interventions. From leading multidisciplinary teams, supporting and supervising others to deliver complex digital advisory tasks to driving innovation and proactively tackling issues impacting the team and projects - you will be recognised as a 'go to' person for subject matter expertise whilst applying structured methods to understand client problems and translate findings into practical insights, helping clients make confident, informed decisions about digital investments. You'll have the opportunity to work across sectors including transport, energy, water, local government and healthcare, supporting the design and delivery of data-enabled, user-centred services. This role has come about due to continued growth in our digital offering, providing you with strong development prospects and the ability to make a tangible impact from day one. We offer a collaborative, supportive, and inclusive culture that values your growth - whether that's through mentoring, training or gaining professional certifications. What we will be looking for you to demonstrate A strong understanding of digital consultancy and transformation, with the ability to collaboratively define problems and shape practical, outcome-focused solutions for clients. Experience leading discovery and problem-definition activities, including facilitating workshops, synthesising insights, and translating complex information into clear recommendations. A proven track record of developing and delivering digital MVPs, prototypes, or proof of concepts, taking ownership of defined workstreams and day-to-day delivery decisions. The ability to apply detailed business and data analysis skills to inform solution design, operating models, and delivery roadmaps. Confidence working directly with clients and multidisciplinary teams, positively influencing the client experience and supporting others to deliver high-quality outputs. Experience supporting and supervising junior team members on more complex tasks, providing guidance, quality assurance, and constructive feedback. An understanding of commercial and project management considerations, including scope, programme, budget, and risk management. Strong written and verbal communication skills, with the ability to present insights, options, and recommendations clearly to client and internal stakeholders. Willingness and ability to travel to client offices or sites as required. Industry-recognised skills Chartered Associate BCS Business Analysis Practitioner Prince2 Practitioner, AgilePM Practitioner or Scrum Master Prosci Change Management Practitioner Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. About us Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today.
Mar 25, 2026
Full time
Overview What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. About the role Are you passionate about solving complex challenges with digital solutions? Do you enjoy bringing innovative ideas to life through rapid prototyping and collaborative problem-solving? This is your chance to join a growing and supportive Digital Advisory team at WSP where you'll help shape the future of digital consultancy across infrastructure, public services, and the built environment. You'll work closely with clients and multidisciplinary teams to define problems, shape solutions, and deliver impactful digital interventions. From leading multidisciplinary teams, supporting and supervising others to deliver complex digital advisory tasks to driving innovation and proactively tackling issues impacting the team and projects - you will be recognised as a 'go to' person for subject matter expertise whilst applying structured methods to understand client problems and translate findings into practical insights, helping clients make confident, informed decisions about digital investments. You'll have the opportunity to work across sectors including transport, energy, water, local government and healthcare, supporting the design and delivery of data-enabled, user-centred services. This role has come about due to continued growth in our digital offering, providing you with strong development prospects and the ability to make a tangible impact from day one. We offer a collaborative, supportive, and inclusive culture that values your growth - whether that's through mentoring, training or gaining professional certifications. What we will be looking for you to demonstrate A strong understanding of digital consultancy and transformation, with the ability to collaboratively define problems and shape practical, outcome-focused solutions for clients. Experience leading discovery and problem-definition activities, including facilitating workshops, synthesising insights, and translating complex information into clear recommendations. A proven track record of developing and delivering digital MVPs, prototypes, or proof of concepts, taking ownership of defined workstreams and day-to-day delivery decisions. The ability to apply detailed business and data analysis skills to inform solution design, operating models, and delivery roadmaps. Confidence working directly with clients and multidisciplinary teams, positively influencing the client experience and supporting others to deliver high-quality outputs. Experience supporting and supervising junior team members on more complex tasks, providing guidance, quality assurance, and constructive feedback. An understanding of commercial and project management considerations, including scope, programme, budget, and risk management. Strong written and verbal communication skills, with the ability to present insights, options, and recommendations clearly to client and internal stakeholders. Willingness and ability to travel to client offices or sites as required. Industry-recognised skills Chartered Associate BCS Business Analysis Practitioner Prince2 Practitioner, AgilePM Practitioner or Scrum Master Prosci Change Management Practitioner Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. About us Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today.
Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 11-Aug-2025 20017 Connect to your Industry Drive impactful change at the forefront of Digital Procurement. Deloitte's award-winning Procurement Consulting team is shaping how leading organisations buy and manage spend. Join us and leverage the latest digital trends to transform procurement functions across industries. In this role, you'll empower clients to unlock the full potential of their procurement functions. You'll help them achieve measurable results through digital transformation, process optimisation, and the implementation of leading procurement technologies. We work with high profile clients across all major industry sectors. Clients turn to us to help them unlock the potential of their procurement function, focusing on leveraging innovative digital trends to deliver sustainable savings and value add. We optimise their sourcing, procurement and commercial capability. We deliver impact and value not only through inspiring organisations with next generation approaches but also helping them to deliver and achieve the results. As a Senior Consultant you'll play a key role in delivering these impactful projects from day one, gaining invaluable experience, receiving structured training and building lasting client relationships. Beyond client work, you'll have the opportunity to shape new propositions and thought leadership to address emerging market trends, ensuring our services remain at the forefront of the industry. You'll contribute to the running of impactful events and publications that provide valuable insights to clients, helping them stay ahead of the curve in the ever-evolving world of procurement. Deloitte works closely with clients to deliver sustainable business change through creative and value adding work. Our high calibre, enthusiastic team has market leading digital capabilities, with a reputation backed by a long list of client credentials, and Alliances with leaders in procurement technology. At Deloitte, you'll thrive in a culture of purpose-driven work, inclusivity, and continuous learning, with access to unparalleled career development opportunities and a supportive network of mentors and leaders. Join our award-winning team, recognised for excellence by CIPS for four consecutive years, and make your mark on the future of Procurement. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity At Deloitte, you'll be joining a highly skilled and diverse Digital Procurement team, working alongside top-tier consultants from various backgrounds and specialisations. You'll collaborate with leading private and public sector clients to deliver impactful solutions that transform their procurement organisations. In this role, you'll have the opportunity to: Support engagement scoping and delivers workstream activities of increasing scale and complexity with support from the team leader, providing insight and challenge Take on increased ownership of high-quality deliverables that are to a near client-ready standard Present a coherent narrative, effectively responds to client questions, and contributes valuable insights in client meetings / workshops Start to manage junior team members and form relationships with junior clients where appropriate Lead deliverables on digital procurement transformations, delivering strategic and operational solutions that generate significant value for major clients Own activities to ensure timely delivery of high-quality outputs, leveraging Deloitte's accelerators and tools to deliver pioneering solutions Design and implement cutting-edge procurement technology, to optimize processes and enhance data-driven decision-making Work with a variety of leading procurement technology providers, from end to end suites, through to best of breed providers and our pioneering inhouse Procurement AI as a Service offering Leverage AI tools to automate tasks, analyse data, or generate insights in a procurement setting Collaborate directly with clients to understand their unique needs, develop tailored solutions, and ensure successful implementation and adoption of new technologies and processes Be your authentic self, working in diverse teams within an inclusive team culture where people are recognised for their contribution Proactively drive your own development through access to on the job coaching and an array of training options Have opportunities to develop thought leadership, coordinate industry events, and contribute to Deloitte's reputation as a leader in Digital Procurement. If you're a highly motivated and experienced procurement professional seeking a challenging and rewarding role where you can make a real difference, we encourage you to apply. Connect to your skills and professional experience You're a problem-solver at heart, energised by the opportunity to tackle complex procurement challenges and deliver impactful solutions for leading organisations. You're excel at building strong relationships, collaborating effectively with diverse teams, and communicating clearly and persuasively with clients at all levels. You're also passionate about staying ahead of the curve, constantly seeking out new knowledge and innovative approaches to elevate procurement's strategic impact. You have experience delivering procurement projects within a large organisation. Your background might include experience in areas such as, procurement technology, data analysis and digital transformation You have demonstrable experience in configuring and implementing procurement technology solutions that have driven tangible business outcomes You have experience in procurement technology applications, such as SAP Ariba, Coupa, Oracle, GEP, Jaggaer, iValua, Icertis, Globality, Zip, Fairmarkit, Oro, Cirtuo, Sievo or Candex You're a natural relationship builder, adept at building rapport and trust with colleagues and clients. You're enthusiastic about collaborating in a team environment and contributing to a positive and supportive workplace. You're eager to learn, develop your skills, and contribute to a collaborative and supportive team environment. You must have the possession of security clearance, or ability to receive security clearance While not required, we believe the following skills and experience would complement our team: Experience with consulting or previous exposure to procurement transformations Familiarity with generative AI concepts and applications within a procurement or supply chain context is a plus An understanding of agentic frameworks and their potential to transform procurement strategies is desirable Experience with strategic procurement initiatives and transformations, ranging from target operating model design through to process improvements and rolling out large transformational change Technical certifications and professional qualifications Demonstrate functional and configuration experience, excellent skills in Microsoft Excel, data manipulation and visualisation, PowerPoint and report writing skills. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm) . click apply for full job details
Mar 25, 2026
Full time
Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 11-Aug-2025 20017 Connect to your Industry Drive impactful change at the forefront of Digital Procurement. Deloitte's award-winning Procurement Consulting team is shaping how leading organisations buy and manage spend. Join us and leverage the latest digital trends to transform procurement functions across industries. In this role, you'll empower clients to unlock the full potential of their procurement functions. You'll help them achieve measurable results through digital transformation, process optimisation, and the implementation of leading procurement technologies. We work with high profile clients across all major industry sectors. Clients turn to us to help them unlock the potential of their procurement function, focusing on leveraging innovative digital trends to deliver sustainable savings and value add. We optimise their sourcing, procurement and commercial capability. We deliver impact and value not only through inspiring organisations with next generation approaches but also helping them to deliver and achieve the results. As a Senior Consultant you'll play a key role in delivering these impactful projects from day one, gaining invaluable experience, receiving structured training and building lasting client relationships. Beyond client work, you'll have the opportunity to shape new propositions and thought leadership to address emerging market trends, ensuring our services remain at the forefront of the industry. You'll contribute to the running of impactful events and publications that provide valuable insights to clients, helping them stay ahead of the curve in the ever-evolving world of procurement. Deloitte works closely with clients to deliver sustainable business change through creative and value adding work. Our high calibre, enthusiastic team has market leading digital capabilities, with a reputation backed by a long list of client credentials, and Alliances with leaders in procurement technology. At Deloitte, you'll thrive in a culture of purpose-driven work, inclusivity, and continuous learning, with access to unparalleled career development opportunities and a supportive network of mentors and leaders. Join our award-winning team, recognised for excellence by CIPS for four consecutive years, and make your mark on the future of Procurement. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity At Deloitte, you'll be joining a highly skilled and diverse Digital Procurement team, working alongside top-tier consultants from various backgrounds and specialisations. You'll collaborate with leading private and public sector clients to deliver impactful solutions that transform their procurement organisations. In this role, you'll have the opportunity to: Support engagement scoping and delivers workstream activities of increasing scale and complexity with support from the team leader, providing insight and challenge Take on increased ownership of high-quality deliverables that are to a near client-ready standard Present a coherent narrative, effectively responds to client questions, and contributes valuable insights in client meetings / workshops Start to manage junior team members and form relationships with junior clients where appropriate Lead deliverables on digital procurement transformations, delivering strategic and operational solutions that generate significant value for major clients Own activities to ensure timely delivery of high-quality outputs, leveraging Deloitte's accelerators and tools to deliver pioneering solutions Design and implement cutting-edge procurement technology, to optimize processes and enhance data-driven decision-making Work with a variety of leading procurement technology providers, from end to end suites, through to best of breed providers and our pioneering inhouse Procurement AI as a Service offering Leverage AI tools to automate tasks, analyse data, or generate insights in a procurement setting Collaborate directly with clients to understand their unique needs, develop tailored solutions, and ensure successful implementation and adoption of new technologies and processes Be your authentic self, working in diverse teams within an inclusive team culture where people are recognised for their contribution Proactively drive your own development through access to on the job coaching and an array of training options Have opportunities to develop thought leadership, coordinate industry events, and contribute to Deloitte's reputation as a leader in Digital Procurement. If you're a highly motivated and experienced procurement professional seeking a challenging and rewarding role where you can make a real difference, we encourage you to apply. Connect to your skills and professional experience You're a problem-solver at heart, energised by the opportunity to tackle complex procurement challenges and deliver impactful solutions for leading organisations. You're excel at building strong relationships, collaborating effectively with diverse teams, and communicating clearly and persuasively with clients at all levels. You're also passionate about staying ahead of the curve, constantly seeking out new knowledge and innovative approaches to elevate procurement's strategic impact. You have experience delivering procurement projects within a large organisation. Your background might include experience in areas such as, procurement technology, data analysis and digital transformation You have demonstrable experience in configuring and implementing procurement technology solutions that have driven tangible business outcomes You have experience in procurement technology applications, such as SAP Ariba, Coupa, Oracle, GEP, Jaggaer, iValua, Icertis, Globality, Zip, Fairmarkit, Oro, Cirtuo, Sievo or Candex You're a natural relationship builder, adept at building rapport and trust with colleagues and clients. You're enthusiastic about collaborating in a team environment and contributing to a positive and supportive workplace. You're eager to learn, develop your skills, and contribute to a collaborative and supportive team environment. You must have the possession of security clearance, or ability to receive security clearance While not required, we believe the following skills and experience would complement our team: Experience with consulting or previous exposure to procurement transformations Familiarity with generative AI concepts and applications within a procurement or supply chain context is a plus An understanding of agentic frameworks and their potential to transform procurement strategies is desirable Experience with strategic procurement initiatives and transformations, ranging from target operating model design through to process improvements and rolling out large transformational change Technical certifications and professional qualifications Demonstrate functional and configuration experience, excellent skills in Microsoft Excel, data manipulation and visualisation, PowerPoint and report writing skills. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm) . click apply for full job details
Global Canopy is a data-driven not for profit that targets the market forces destroying nature. We do this by improving transparency and accountability. We provide innovative open-access data, clear metrics, and actionable insights to leading companies, financial institutions, governments and campaigning organisations worldwide. About the Role We are looking for two full-time Researchers to join the Corporate Performance team on fixed-term contracts, one for six months and the other for nine months. This role will be central to the Corporate Performance programme and strengthening our data. You will be responsible for carrying out thorough and detailed research and engagement on corporate performance, focusing on deforestation, ecosystem conversion and associated human rights abuses across a range of high-risk commodities and geographies. This work will bring greater accountability and transparency to companies and financial institutions exposed to deforestation, ecosystem conversion and associated human rights abuse risks. You will be responsible for activities such as: Working with members of the Corporate Performance team and external consultants to complete assessments of companies and financial institutions on their commitments and reporting Locating, evaluating and cataloguing company and financial institution policies and other company-disclosed information (both qualitative and quantitative) relevant to their deforestation and human rights commitments Ensuring the data collected is accurate and reliable, and delivered to a high standard Collating and cleaning the data from the assessments ready to be presented on the website and for analysis Working with the team to identify novel insights emerging from the data Provide support to data users Supporting, and occasionally leading on, engagement with assessed entities Reviewing company and financial institutions comments on their finalised assessments, and working with other Researchers to respond accurately Engaging assessed entities on their assessments and areas for improvement Supporting wider research tasks, including methodology reviews, selection of entities for assessment, and team coordination Other duties: Play an active role in Global Canopy s ongoing development as a member of a small, dynamic team. Contribute to Global Canopy s other activities as appropriate. Other duties commensurate with the post and as required. About You To be successful in this role, these are the things that will matter the most: Strong qualitative and quantitative analytical skills, with excellent attention to detail Clear and effective communication skills A commitment for data quality, accuracy and consistency A strong drive to contribute to our mission, and a passion for sustainability A collaborative mindset and experience working effectively in a team Excellent organisational skills and ability to manage multiple tasks Proactive and independent approach to managing own work Essential behavioural competencies: Positive and proactive approach to work Flexible team player, while also able to work independently Ability to work to deadlines and manage competing priorities effectively and support others to do the same Skills and experience: Qualitative and quantitative data collection, analysis and management Ability to apply methodologies to assess and evaluate data in practical contexts Experience with large, complex datasets, including data cleaning and processing Ability to distill complex data into clear, evidence-based insights and actionable findings Strong engagement and communication skills, with the ability to convey complex methodologies and research findings to non-expert audiences, both in writing and verbally Ability to problem solve and identify opportunities for improvement in existing systems, research approaches, and ways of working Confidence using relevant IT packages, e.g. Excel, Google Sheets Knowledge and experience of working on deforestation, human rights, supply chains, or ESG topics Desirable Fluency in languages in addition to English are an advantage, in particular Portuguese Experience engaging corporate or financial institutions on topics relating to deforestation, sustainability, or ESG Knowledge and use of GIS, R-scripts, statistical testing/data analysis software would be an advantage. Interest in the human rights and social dimensions of commodity-driven deforestation and environmental degradation Benefits Salary: £32,000 per annum full time equivalent. This role sits within Band E on Global Canopy s remuneration framework. Nature of contract: Full-time, fixed-term (6 months and 9 months) You will be asked to confirm which contract you are interested in when submitting your application. We are a flexible employer and welcome candidates wishing to work flexibly. Base : Our office is in Oxford. We offer hybrid working, with regular office attendance required for this role (details in role overview). Holidays : 36 days (including bank/public holidays) for discretionary use across the annual leave year. Pension : Employer pension contribution of 8%. Healthcare cashback plan: Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more for you and any children. Employee Assistance Programme : Which provides free, confidential advice on personal and legal matters. Other : Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more. How to Apply To apply for the position, please follow the links and submit an up-to date CV and covering letter. The covering letter should explain your motivation for the role, and how your skills and experience fit the person specification. (Please no more than 1 side of A4). All candidates are asked to complete an anonymous diversity monitoring form when they apply. Right-to-work in the UK is required for this position. The closing date for applications is Tuesday, 7 April at 9:00am BST. Interviews and written exercise assessments will be held virtually starting w/c 13 April. Depending on the volume of the applicant pool, we may begin the selection process with a first-round screening interview. We are looking for the successful candidates to start in May. Applicant data will be managed in accordance with the candidate privacy policy available on our website.
Mar 25, 2026
Full time
Global Canopy is a data-driven not for profit that targets the market forces destroying nature. We do this by improving transparency and accountability. We provide innovative open-access data, clear metrics, and actionable insights to leading companies, financial institutions, governments and campaigning organisations worldwide. About the Role We are looking for two full-time Researchers to join the Corporate Performance team on fixed-term contracts, one for six months and the other for nine months. This role will be central to the Corporate Performance programme and strengthening our data. You will be responsible for carrying out thorough and detailed research and engagement on corporate performance, focusing on deforestation, ecosystem conversion and associated human rights abuses across a range of high-risk commodities and geographies. This work will bring greater accountability and transparency to companies and financial institutions exposed to deforestation, ecosystem conversion and associated human rights abuse risks. You will be responsible for activities such as: Working with members of the Corporate Performance team and external consultants to complete assessments of companies and financial institutions on their commitments and reporting Locating, evaluating and cataloguing company and financial institution policies and other company-disclosed information (both qualitative and quantitative) relevant to their deforestation and human rights commitments Ensuring the data collected is accurate and reliable, and delivered to a high standard Collating and cleaning the data from the assessments ready to be presented on the website and for analysis Working with the team to identify novel insights emerging from the data Provide support to data users Supporting, and occasionally leading on, engagement with assessed entities Reviewing company and financial institutions comments on their finalised assessments, and working with other Researchers to respond accurately Engaging assessed entities on their assessments and areas for improvement Supporting wider research tasks, including methodology reviews, selection of entities for assessment, and team coordination Other duties: Play an active role in Global Canopy s ongoing development as a member of a small, dynamic team. Contribute to Global Canopy s other activities as appropriate. Other duties commensurate with the post and as required. About You To be successful in this role, these are the things that will matter the most: Strong qualitative and quantitative analytical skills, with excellent attention to detail Clear and effective communication skills A commitment for data quality, accuracy and consistency A strong drive to contribute to our mission, and a passion for sustainability A collaborative mindset and experience working effectively in a team Excellent organisational skills and ability to manage multiple tasks Proactive and independent approach to managing own work Essential behavioural competencies: Positive and proactive approach to work Flexible team player, while also able to work independently Ability to work to deadlines and manage competing priorities effectively and support others to do the same Skills and experience: Qualitative and quantitative data collection, analysis and management Ability to apply methodologies to assess and evaluate data in practical contexts Experience with large, complex datasets, including data cleaning and processing Ability to distill complex data into clear, evidence-based insights and actionable findings Strong engagement and communication skills, with the ability to convey complex methodologies and research findings to non-expert audiences, both in writing and verbally Ability to problem solve and identify opportunities for improvement in existing systems, research approaches, and ways of working Confidence using relevant IT packages, e.g. Excel, Google Sheets Knowledge and experience of working on deforestation, human rights, supply chains, or ESG topics Desirable Fluency in languages in addition to English are an advantage, in particular Portuguese Experience engaging corporate or financial institutions on topics relating to deforestation, sustainability, or ESG Knowledge and use of GIS, R-scripts, statistical testing/data analysis software would be an advantage. Interest in the human rights and social dimensions of commodity-driven deforestation and environmental degradation Benefits Salary: £32,000 per annum full time equivalent. This role sits within Band E on Global Canopy s remuneration framework. Nature of contract: Full-time, fixed-term (6 months and 9 months) You will be asked to confirm which contract you are interested in when submitting your application. We are a flexible employer and welcome candidates wishing to work flexibly. Base : Our office is in Oxford. We offer hybrid working, with regular office attendance required for this role (details in role overview). Holidays : 36 days (including bank/public holidays) for discretionary use across the annual leave year. Pension : Employer pension contribution of 8%. Healthcare cashback plan: Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more for you and any children. Employee Assistance Programme : Which provides free, confidential advice on personal and legal matters. Other : Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more. How to Apply To apply for the position, please follow the links and submit an up-to date CV and covering letter. The covering letter should explain your motivation for the role, and how your skills and experience fit the person specification. (Please no more than 1 side of A4). All candidates are asked to complete an anonymous diversity monitoring form when they apply. Right-to-work in the UK is required for this position. The closing date for applications is Tuesday, 7 April at 9:00am BST. Interviews and written exercise assessments will be held virtually starting w/c 13 April. Depending on the volume of the applicant pool, we may begin the selection process with a first-round screening interview. We are looking for the successful candidates to start in May. Applicant data will be managed in accordance with the candidate privacy policy available on our website.
Director Solution Consulting UK & I page is loaded Director Solution Consulting UK & Ilocations: United Kingdomtime type: Full timeposted on: Posted 7 Days Agojob requisition id: JR109227Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.# As the Director of Solutions Consulting for UKI , you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You'll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across EMEA, you'll ensure Genesys continues to deliver exceptional value to our customers and partners. What You'll Do Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession. Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth. Guide the team as trusted advisors , providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling. Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities. Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences. Promote continuous improvement , optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards. Champion innovation , partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution. Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership. Stay ahead of market trends and emerging technologies , ensuring the team maintains strong domain expertise and a competitive advantage. Qualifications Bachelor's degree in a relevant technical field; advanced degree preferred. 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles. Proven ability to build and manage high-performing teams. Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains. Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences. Strategic thinker with strong problem-solving and innovation mindset. Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Mar 25, 2026
Full time
Director Solution Consulting UK & I page is loaded Director Solution Consulting UK & Ilocations: United Kingdomtime type: Full timeposted on: Posted 7 Days Agojob requisition id: JR109227Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.# As the Director of Solutions Consulting for UKI , you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You'll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across EMEA, you'll ensure Genesys continues to deliver exceptional value to our customers and partners. What You'll Do Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession. Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth. Guide the team as trusted advisors , providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling. Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities. Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences. Promote continuous improvement , optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards. Champion innovation , partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution. Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership. Stay ahead of market trends and emerging technologies , ensuring the team maintains strong domain expertise and a competitive advantage. Qualifications Bachelor's degree in a relevant technical field; advanced degree preferred. 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles. Proven ability to build and manage high-performing teams. Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains. Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences. Strategic thinker with strong problem-solving and innovation mindset. Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Macildowie Recruitment and Retention
Northampton, Northamptonshire
HR Business Partner Northampton (2 days onsite) £48,000-£52,000 + bonus We're supporting a large, well-established UK organisation as they continue to strengthen their People function following a significant HR transformation programme. This newly enhanced HR Business Partner role will sit between the HRBP and operational HR support layers - providing vital day-to-day partnering and analytical support to senior stakeholders. The Opportunity This is a high-visibility HRBP role supporting a Senior HR Business Partner across a sizeable, complex business area You'll play a key role in: Supporting senior leadership with people initiatives Workforce and succession planning Reward and pay parity analysis Organisational design and new team set-up Data-led absence, performance and ER insights What You'll Be Doing Partner closely with a Senior HRBP to support senior stakeholders Analyse absence, performance and ER data to inform decisions Support organisational design, new role creation and JD development Work with Recruitment on workforce planning and new hires Contribute to succession planning and internal mobility initiatives Provide hands-on HR support across the employee lifecycle Collaborate with L&D on capability and development planning What We're Looking For CIPD Level 5 minimum (or working towards) Broad generalist HR experience Experience in medium-large, corporate or volume environments Comfortable working with data and HR systems Exposure to stakeholder partnering Commercial awareness and strong attention to detail Experience supporting complex employee relations activity Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Mar 25, 2026
Full time
HR Business Partner Northampton (2 days onsite) £48,000-£52,000 + bonus We're supporting a large, well-established UK organisation as they continue to strengthen their People function following a significant HR transformation programme. This newly enhanced HR Business Partner role will sit between the HRBP and operational HR support layers - providing vital day-to-day partnering and analytical support to senior stakeholders. The Opportunity This is a high-visibility HRBP role supporting a Senior HR Business Partner across a sizeable, complex business area You'll play a key role in: Supporting senior leadership with people initiatives Workforce and succession planning Reward and pay parity analysis Organisational design and new team set-up Data-led absence, performance and ER insights What You'll Be Doing Partner closely with a Senior HRBP to support senior stakeholders Analyse absence, performance and ER data to inform decisions Support organisational design, new role creation and JD development Work with Recruitment on workforce planning and new hires Contribute to succession planning and internal mobility initiatives Provide hands-on HR support across the employee lifecycle Collaborate with L&D on capability and development planning What We're Looking For CIPD Level 5 minimum (or working towards) Broad generalist HR experience Experience in medium-large, corporate or volume environments Comfortable working with data and HR systems Exposure to stakeholder partnering Commercial awareness and strong attention to detail Experience supporting complex employee relations activity Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Pertmeps Warwick County Council
Amersham, Buckinghamshire
Job Title: In-house Recruitment Consultant Location: Hams Hall, Birmingham Salary: £28,000 + KPI Bonus Hours: Full-time, 40 hours per week, 8:30am-17:00pm Monday - Friday Contract Type: Permanent We're Hiring: : In-house Recruitment Consultant Office Based Full-Time £28,000 + KPI Bonus Are you passionate about people and purpose? Do you thrive in a fast-paced environment where you can make a real difference? Join Pertemps Recruitment Partnership, a market leader with nearly 60 years of excellence in staffing solutions, as an In-house Recruitment Consultant. About the Role As an in-house recruitment consultant, you will deliver a seamless end-to-end recruitment experience, build strong relationships with clients and candidates and support the growth of our public-sector contracts. Key Responsibilities Lead end-to-end recruitment processes, ensuring top-tier service delivery. Use innovative sourcing strategies to attract the best talent. Build strong relationships with clients, candidates, and internal teams. Provide expert support on onboarding, compliance, payroll, and employee welfare. Analyse recruitment data to drive continuous improvement. Act as a subject-matter expert and escalation point for workforce matters. What You'll Bring Proven experience in recruitment and client service delivery. Strong stakeholder management and communication skills. Analytical mindset with a passion for data-driven insights. Project planning and performance monitoring experience. A proactive, organised, and detail-oriented approach. Qualifications GCSEs or equivalent in English and Maths (Grade C+ desirable). What We Offer Excellent training and career development support. Opportunity to gain industry-recognised qualifications (REC). 21 days holiday (rising to 29 days with service) + bank holidays. Access to Perkbox - national discounts with top retailers. A supportive, people-first culture - we're proud to be an Investors in People accredited employer. Why Pertemps? We're not a faceless corporation - we're a people-powered business that's been named one of the Sunday Times Best 100 Companies to Work For 15 years in a row. Join us and be part of a team that values integrity, innovation, and impact. Ready to make a difference? Click here to apply and start your journey with Pertemps today!
Mar 25, 2026
Seasonal
Job Title: In-house Recruitment Consultant Location: Hams Hall, Birmingham Salary: £28,000 + KPI Bonus Hours: Full-time, 40 hours per week, 8:30am-17:00pm Monday - Friday Contract Type: Permanent We're Hiring: : In-house Recruitment Consultant Office Based Full-Time £28,000 + KPI Bonus Are you passionate about people and purpose? Do you thrive in a fast-paced environment where you can make a real difference? Join Pertemps Recruitment Partnership, a market leader with nearly 60 years of excellence in staffing solutions, as an In-house Recruitment Consultant. About the Role As an in-house recruitment consultant, you will deliver a seamless end-to-end recruitment experience, build strong relationships with clients and candidates and support the growth of our public-sector contracts. Key Responsibilities Lead end-to-end recruitment processes, ensuring top-tier service delivery. Use innovative sourcing strategies to attract the best talent. Build strong relationships with clients, candidates, and internal teams. Provide expert support on onboarding, compliance, payroll, and employee welfare. Analyse recruitment data to drive continuous improvement. Act as a subject-matter expert and escalation point for workforce matters. What You'll Bring Proven experience in recruitment and client service delivery. Strong stakeholder management and communication skills. Analytical mindset with a passion for data-driven insights. Project planning and performance monitoring experience. A proactive, organised, and detail-oriented approach. Qualifications GCSEs or equivalent in English and Maths (Grade C+ desirable). What We Offer Excellent training and career development support. Opportunity to gain industry-recognised qualifications (REC). 21 days holiday (rising to 29 days with service) + bank holidays. Access to Perkbox - national discounts with top retailers. A supportive, people-first culture - we're proud to be an Investors in People accredited employer. Why Pertemps? We're not a faceless corporation - we're a people-powered business that's been named one of the Sunday Times Best 100 Companies to Work For 15 years in a row. Join us and be part of a team that values integrity, innovation, and impact. Ready to make a difference? Click here to apply and start your journey with Pertemps today!
Consultant - Procurement and Value Creation Job ref: J94 Location: London, UK (Hybrid / Flexible options possible) Employment Type: Full-time About the Role We're seeking an experienced procurement professional to join a growing value creation team focused on helping organisations transform their procurement functions into strategic drivers of cost, cash, sustainability, and resilience. The successful candidate will work across the full procurement value chain - from strategy and operating model design to category management, sourcing, supplier relationship management, and source-to-pay performance improvement. Key Responsibilities Lead end-to-end procurement transformation initiatives, including strategy development, target operating model design, process, governance, systems, and tools implementation. Develop and execute category strategies across direct and indirect spend; manage competitive sourcing events, negotiations, supplier relationship and contract management to achieve measurable outcomes. Drive rapid value creation in turnaround contexts by shaping and delivering cost-out, cash release and working capital improvement workstreams; align stakeholders and track benefits to financial performance. Improve source-to-pay performance by diagnosing issues, streamlining procure-to-pay processes, strengthening controls and embedding data-driven performance management. Support digital procurement enablement through the deployment of S2P platforms, analytics, automation and AI-enabled insights. Integrate ESG and sustainability considerations into procurement strategy, including supplier selection and Scope 3 emissions considerations. Lead client engagements and workstreams, craft executive-ready materials, coach and mentor junior team members, and contribute to business development and solution design. What You'll Gain Experience across the full procurement lifecycle - from strategy and operating model to sourcing and performance improvement. Exposure to advanced digital procurement ecosystems and analytics tools. Hands on involvement with sustainability leadership and procurement ESG integration. Scope to lead teams and grow as a people leader in a dynamic, collaborative environment. Skills & Experience Experience in procurement transformation and delivery covering category management, strategic sourcing, contract management, supplier relationship management, and P2P improvements. Proven results delivering cost-out, cash release and working capital improvement initiatives with tracked benefits. Fluency with digital procurement tools and analytics (e.g., advanced Excel; familiarity with platforms such as Alteryx, Tableau, or similar). Understanding of how to embed sustainability and ESG criteria into procurement strategies. Strong stakeholder leadership, communication, negotiation and project management skills. Comfortable leading multi-workstream delivery in ambiguous, fast-paced environments. Who We're Looking For We welcome applications from candidates with a range of procurement experience and a passion for turning procurement into a strategic engine for value creation and organisational resilience.
Mar 24, 2026
Full time
Consultant - Procurement and Value Creation Job ref: J94 Location: London, UK (Hybrid / Flexible options possible) Employment Type: Full-time About the Role We're seeking an experienced procurement professional to join a growing value creation team focused on helping organisations transform their procurement functions into strategic drivers of cost, cash, sustainability, and resilience. The successful candidate will work across the full procurement value chain - from strategy and operating model design to category management, sourcing, supplier relationship management, and source-to-pay performance improvement. Key Responsibilities Lead end-to-end procurement transformation initiatives, including strategy development, target operating model design, process, governance, systems, and tools implementation. Develop and execute category strategies across direct and indirect spend; manage competitive sourcing events, negotiations, supplier relationship and contract management to achieve measurable outcomes. Drive rapid value creation in turnaround contexts by shaping and delivering cost-out, cash release and working capital improvement workstreams; align stakeholders and track benefits to financial performance. Improve source-to-pay performance by diagnosing issues, streamlining procure-to-pay processes, strengthening controls and embedding data-driven performance management. Support digital procurement enablement through the deployment of S2P platforms, analytics, automation and AI-enabled insights. Integrate ESG and sustainability considerations into procurement strategy, including supplier selection and Scope 3 emissions considerations. Lead client engagements and workstreams, craft executive-ready materials, coach and mentor junior team members, and contribute to business development and solution design. What You'll Gain Experience across the full procurement lifecycle - from strategy and operating model to sourcing and performance improvement. Exposure to advanced digital procurement ecosystems and analytics tools. Hands on involvement with sustainability leadership and procurement ESG integration. Scope to lead teams and grow as a people leader in a dynamic, collaborative environment. Skills & Experience Experience in procurement transformation and delivery covering category management, strategic sourcing, contract management, supplier relationship management, and P2P improvements. Proven results delivering cost-out, cash release and working capital improvement initiatives with tracked benefits. Fluency with digital procurement tools and analytics (e.g., advanced Excel; familiarity with platforms such as Alteryx, Tableau, or similar). Understanding of how to embed sustainability and ESG criteria into procurement strategies. Strong stakeholder leadership, communication, negotiation and project management skills. Comfortable leading multi-workstream delivery in ambiguous, fast-paced environments. Who We're Looking For We welcome applications from candidates with a range of procurement experience and a passion for turning procurement into a strategic engine for value creation and organisational resilience.
Degree Apprentice - Consulting Analyst Location: Bristol Start Date: September 2026 Build a Career in Consulting from Day One This programme is for motivated individuals who want to combine university study with real-world responsibility in a consulting environment. You will join us as a Degree Apprentice, earning a competitive salary while we fully fund your tuition fees for a recognised university degree. From your first year, you won't just be watching; you will contribute to live client projects, developing the analytical and professional skills needed for a long-term career. Over three to four years, you will grow into a fully capable Consultant, supported by a clear development framework and protected study time (one full day per week). Who We Are We help ambitious organisations solve complex problems and achieve meaningful results. Our work focuses on practical improvements that create measurable impact. We work closely with clients to understand their challenges, bring clarity to complexity, and deliver solutions that are sustainable and grounded in real world needs. We value clear thinking, integrity, and collaboration. We take pride in doing what we say we will do and building trusted relationships with our clients and our teams. What You Will Do As a Degree Apprentice, you will: Support research: Gather and analyse data for client projects. Create Impact: Help turn insights into clear reports and presentations. Collaborate: Participate in workshops and team problem solving sessions. Apply Learning: Use your university theory directly in your daily consulting work. Communicate: Learn to present complex ideas simply and confidently. You will not be observing from the sidelines. You will be contributing to meaningful work from early on. Alongside this, you will spend dedicated time each week studying towards your degree, applying your learning directly to the work you are doing. What You Will Bring We are looking for potential and motivation rather than polished professional experience. You may demonstrate: Curiosity: An interest in how businesses operate and solve problems. Team Spirit: A desire to work with others to achieve a common goal. Responsibility: The ability to manage your time between work and study. Communication: A focus on clear, honest written and verbal interaction. Tech Interest: An interest in how digital tools can support better decisions. What You Will Gain A fully funded university degree (Level 6 BSc) with no student debt. A competitive salary from day one with annual increases. Protected study time as part of your working week (20% off the job training). A dedicated line manager, mentor, and peer buddy to support your growth. Structured development milestones each year to track your progression. A clear pathway into a permanent consulting role on completion. By the end of the programme, you will have several years of professional experience, a recognised qualification, and the confidence to take on significant responsibility. Our Benefits As a Degree Apprentice, you are a permanent employee, not a placement or intern. This means you receive the same core benefits as our wider team, alongside additional support for learning: Fully funded university degree (Level 6 BSc) with no student debt. Competitive salary from day one. 30 days annual leave, plus public holidays. Private healthcare, giving you access to medical support when you need it. Workplace pension scheme - as an employee, you'll have access to our workplace pension. This means: If you meet the age and earnings criteria, you'll be automatically enrolled. If you are under 22, you can choose to opt in, and we'll contribute in line with the scheme rule. A pension helps you save for later in life, and joining is always your choice. Protected study time - at least 20% of your working week dedicated to learning. Structured support - a line manager, mentor, and peer buddy throughout the programme. Eligibility To apply, you will need: Three A Levels or equivalent qualifications. GCSE English and Maths at Grade 4 or above. The right to work in the UK. We welcome applications from all backgrounds and disciplines. Achievement can take many forms, and we are interested in your potential as much as your results. Choosing between university and an apprenticeship is an important decision. This programme combines the academic rigour of a university degree with meaningful professional experience and financial independence from day one. We are happy to speak with parents or guardians who would like to understand more about how the programme is structured and supported. Application Process Stage 1: Online application with short written responses about your interests and motivation. Stage 2: Video interview. Stage 3: Assessment day including a group task and a short business scenario and final interview. We assess potential, curiosity, collaboration, and clarity of thinking. Commitment to Inclusion We are committed to building a team with varied experiences and perspectives. We encourage applications from students who may not traditionally consider consulting as a career path. If you require adjustments at any stage of the process, please let us know.
Mar 24, 2026
Full time
Degree Apprentice - Consulting Analyst Location: Bristol Start Date: September 2026 Build a Career in Consulting from Day One This programme is for motivated individuals who want to combine university study with real-world responsibility in a consulting environment. You will join us as a Degree Apprentice, earning a competitive salary while we fully fund your tuition fees for a recognised university degree. From your first year, you won't just be watching; you will contribute to live client projects, developing the analytical and professional skills needed for a long-term career. Over three to four years, you will grow into a fully capable Consultant, supported by a clear development framework and protected study time (one full day per week). Who We Are We help ambitious organisations solve complex problems and achieve meaningful results. Our work focuses on practical improvements that create measurable impact. We work closely with clients to understand their challenges, bring clarity to complexity, and deliver solutions that are sustainable and grounded in real world needs. We value clear thinking, integrity, and collaboration. We take pride in doing what we say we will do and building trusted relationships with our clients and our teams. What You Will Do As a Degree Apprentice, you will: Support research: Gather and analyse data for client projects. Create Impact: Help turn insights into clear reports and presentations. Collaborate: Participate in workshops and team problem solving sessions. Apply Learning: Use your university theory directly in your daily consulting work. Communicate: Learn to present complex ideas simply and confidently. You will not be observing from the sidelines. You will be contributing to meaningful work from early on. Alongside this, you will spend dedicated time each week studying towards your degree, applying your learning directly to the work you are doing. What You Will Bring We are looking for potential and motivation rather than polished professional experience. You may demonstrate: Curiosity: An interest in how businesses operate and solve problems. Team Spirit: A desire to work with others to achieve a common goal. Responsibility: The ability to manage your time between work and study. Communication: A focus on clear, honest written and verbal interaction. Tech Interest: An interest in how digital tools can support better decisions. What You Will Gain A fully funded university degree (Level 6 BSc) with no student debt. A competitive salary from day one with annual increases. Protected study time as part of your working week (20% off the job training). A dedicated line manager, mentor, and peer buddy to support your growth. Structured development milestones each year to track your progression. A clear pathway into a permanent consulting role on completion. By the end of the programme, you will have several years of professional experience, a recognised qualification, and the confidence to take on significant responsibility. Our Benefits As a Degree Apprentice, you are a permanent employee, not a placement or intern. This means you receive the same core benefits as our wider team, alongside additional support for learning: Fully funded university degree (Level 6 BSc) with no student debt. Competitive salary from day one. 30 days annual leave, plus public holidays. Private healthcare, giving you access to medical support when you need it. Workplace pension scheme - as an employee, you'll have access to our workplace pension. This means: If you meet the age and earnings criteria, you'll be automatically enrolled. If you are under 22, you can choose to opt in, and we'll contribute in line with the scheme rule. A pension helps you save for later in life, and joining is always your choice. Protected study time - at least 20% of your working week dedicated to learning. Structured support - a line manager, mentor, and peer buddy throughout the programme. Eligibility To apply, you will need: Three A Levels or equivalent qualifications. GCSE English and Maths at Grade 4 or above. The right to work in the UK. We welcome applications from all backgrounds and disciplines. Achievement can take many forms, and we are interested in your potential as much as your results. Choosing between university and an apprenticeship is an important decision. This programme combines the academic rigour of a university degree with meaningful professional experience and financial independence from day one. We are happy to speak with parents or guardians who would like to understand more about how the programme is structured and supported. Application Process Stage 1: Online application with short written responses about your interests and motivation. Stage 2: Video interview. Stage 3: Assessment day including a group task and a short business scenario and final interview. We assess potential, curiosity, collaboration, and clarity of thinking. Commitment to Inclusion We are committed to building a team with varied experiences and perspectives. We encourage applications from students who may not traditionally consider consulting as a career path. If you require adjustments at any stage of the process, please let us know.
An opportunity has arisen for a Sales Negotiator / Estate Agent, to join a well-established independent estate agency, providing exceptional service to clients by building long-term relationships and delivering personalised property advice. As a Sales Negotiator / Estate Agent, you will facilitate the buying and selling process, offering expert guidance and negotiations to ensure seamless experience for clients. This role offers basic salary of £23,000 and OTE £50,000 - £60,000 plus benefits. You will be responsible for: Develop and nurture strong relationships with clients, offering personalised advice throughout their property journey. Actively source new properties for sale, leveraging your network and market insights to meet client demands. Create and implement effective marketing strategies to promote properties using online platforms, social media, and traditional methods. Manage negotiations between buyers and sellers, ensuring a fair and successful outcome for all parties involved. Stay updated on market trends and competitor activity to make informed decisions and leverage new opportunities. Work closely with colleagues across various departments to ensure smooth operations and a top-notch client experience. What we are looking for: Essential: Previously worked as a Sales Negotiator, Lettings Negotiator, Property Sales Consultant, Estate Agent, Property Negotiator, Sales & Lettings Negotiator, Lettings & Sales Negotiator or in a similar role. Experience working within the real estate industry. Background in property marketing techniques. Understanding of the local property market. Strong negotiation and communication skills. Full UK driving licence Desirable: Familiarity with relevant software and tools. Shifts: Monday - Friday: 9am - 6pm What's on offer: Competitive salary Company events Company pension Bonus scheme Free parking Car Allowance Supportive and collaborative work environment Opportunities for career advancement and professional development Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Mar 24, 2026
Full time
An opportunity has arisen for a Sales Negotiator / Estate Agent, to join a well-established independent estate agency, providing exceptional service to clients by building long-term relationships and delivering personalised property advice. As a Sales Negotiator / Estate Agent, you will facilitate the buying and selling process, offering expert guidance and negotiations to ensure seamless experience for clients. This role offers basic salary of £23,000 and OTE £50,000 - £60,000 plus benefits. You will be responsible for: Develop and nurture strong relationships with clients, offering personalised advice throughout their property journey. Actively source new properties for sale, leveraging your network and market insights to meet client demands. Create and implement effective marketing strategies to promote properties using online platforms, social media, and traditional methods. Manage negotiations between buyers and sellers, ensuring a fair and successful outcome for all parties involved. Stay updated on market trends and competitor activity to make informed decisions and leverage new opportunities. Work closely with colleagues across various departments to ensure smooth operations and a top-notch client experience. What we are looking for: Essential: Previously worked as a Sales Negotiator, Lettings Negotiator, Property Sales Consultant, Estate Agent, Property Negotiator, Sales & Lettings Negotiator, Lettings & Sales Negotiator or in a similar role. Experience working within the real estate industry. Background in property marketing techniques. Understanding of the local property market. Strong negotiation and communication skills. Full UK driving licence Desirable: Familiarity with relevant software and tools. Shifts: Monday - Friday: 9am - 6pm What's on offer: Competitive salary Company events Company pension Bonus scheme Free parking Car Allowance Supportive and collaborative work environment Opportunities for career advancement and professional development Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Senior Analytics Consultant Permanent Remote (occasional travel to London) Salary: £60,000-£75,000 Candidates must be eligible for UK Security Clearance. Are you looking for your next challenge in data and analytics consulting? Do you enjoy working with clients to turn complex data into meaningful insights that drive real business value? An opportunity has arisen for a Senior Analytics Consultant to click apply for full job details
Mar 24, 2026
Full time
Senior Analytics Consultant Permanent Remote (occasional travel to London) Salary: £60,000-£75,000 Candidates must be eligible for UK Security Clearance. Are you looking for your next challenge in data and analytics consulting? Do you enjoy working with clients to turn complex data into meaningful insights that drive real business value? An opportunity has arisen for a Senior Analytics Consultant to click apply for full job details
ValueTechFactor is a UK company specialising in Compliance, Risk, Secure Access and Financial Inclusion solutions. ValueTechFactor provides advanced compliance systems designed to help organisations meet their Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations with confidence. Its solutions enable companies to implement robust controls that detect and prevent financial crime while maintaining full regulatory compliance. By using ValueTechFactor s technology, businesses can reduce risk, avoid costly penalties, and protect their licence and reputation in an increasingly regulated environment. As we expand across the UK, we re looking for commission-only Sales Agents who can open doors, initiate conversations and put our technology in front of the businesses that need it most. We re particularly keen to introduce our powerful AML and KYC capabilities to accounting firms, estate agents, insurers and law firms with a focus on organisations requiring up to 250 seats. Your Impact You ll immediately contribute by uncovering and developing new business, generating leads, and coordinating with our internal team to arrange online demos that move prospects through the pipeline. You ll use your network, industry insights and commercial instinct to identify opportunities quickly and guide them towards a successful close. This role is ideal for someone who enjoys speaking with senior decision-makers, understands the value of secure and compliant operations, and is motivated by the potential to earn a significant and recurring commission. What Helps You Succeed Experience in compliance, due diligence or risk assessment provides a strong advantage but the most important factor is the ability to engage with decision makes and secure demos for our consultants. To help you win, ValueTechFactor equips every partner with: A complete communications platform (voice, messaging, meetings) A virtual phone CRM access Additional cold-contact data Ongoing support from our commercial team Commission Structure 10% on all new sales 5% on all additional orders and renewals If you have strong connections within our target markets, we would be delighted to hear from you.
Mar 24, 2026
Full time
ValueTechFactor is a UK company specialising in Compliance, Risk, Secure Access and Financial Inclusion solutions. ValueTechFactor provides advanced compliance systems designed to help organisations meet their Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations with confidence. Its solutions enable companies to implement robust controls that detect and prevent financial crime while maintaining full regulatory compliance. By using ValueTechFactor s technology, businesses can reduce risk, avoid costly penalties, and protect their licence and reputation in an increasingly regulated environment. As we expand across the UK, we re looking for commission-only Sales Agents who can open doors, initiate conversations and put our technology in front of the businesses that need it most. We re particularly keen to introduce our powerful AML and KYC capabilities to accounting firms, estate agents, insurers and law firms with a focus on organisations requiring up to 250 seats. Your Impact You ll immediately contribute by uncovering and developing new business, generating leads, and coordinating with our internal team to arrange online demos that move prospects through the pipeline. You ll use your network, industry insights and commercial instinct to identify opportunities quickly and guide them towards a successful close. This role is ideal for someone who enjoys speaking with senior decision-makers, understands the value of secure and compliant operations, and is motivated by the potential to earn a significant and recurring commission. What Helps You Succeed Experience in compliance, due diligence or risk assessment provides a strong advantage but the most important factor is the ability to engage with decision makes and secure demos for our consultants. To help you win, ValueTechFactor equips every partner with: A complete communications platform (voice, messaging, meetings) A virtual phone CRM access Additional cold-contact data Ongoing support from our commercial team Commission Structure 10% on all new sales 5% on all additional orders and renewals If you have strong connections within our target markets, we would be delighted to hear from you.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Raiser's Edge Database Manager London Permanent Full-time An established UK not-for-profit organisation is seeking a hands-on Raiser's Edge Database Manager to lead, optimise and evolve its Blackbaud Raiser's Edge NXT CRM. This is a pivotal role at the heart of fundraising performance and supporter engagement. You will own the integrity, strategy and development of the CRM, ensuring it drives income growth, insight and operational efficiency across the organisation. The role: Reporting into senior leadership, you will take full responsibility for the management, optimisation and continuous improvement of the organisation's Raiser's Edge / NXT database. Working closely with fundraising, marketing and finance teams, as well as external consultants and Blackbaud support, you will ensure the CRM is accurate, compliant, insight-driven and aligned with organisational strategy. This is both a strategic and hands-on role, ideal for someone who enjoys improving systems, strengthening data quality and enabling fundraising teams to perform at their best. Key responsibilities: Own the day-to-day operation, maintenance and security of Raiser's Edge / NXT. Lead data audits, cleansing, standardisation and de-duplication initiatives to maintain high data integrity. Develop and deliver a structured CRM improvement roadmap. Create and document clear processes for data entry, campaigns, appeals and reporting. Provide user training, guidance and ongoing support to ensure consistent best practice. Deliver accurate data selections and segmentation for appeals and email campaigns. Improve automation, streamline financial processes and manage system integrations. Produce high-quality reporting and analysis for leadership, translating data into actionable fundraising insights. Ensure compliance with GDPR, HMRC Gift Aid and PECR requirements, including resolving invalid Gift Aid records. Act as primary contact for CRM vendors and ensure system strategy supports organisational goals. What you will bring: Significant experience managing Raiser's Edge / NXT or a comparable nonprofit CRM. Proven track record in CRM optimisation, restructuring and automation. Strong data management and segmentation expertise. Experience supporting fundraising or charity teams in a data-driven capacity. Analytical and commercially aware, able to translate data into meaningful insight. Knowledge of GDPR, HMRC Gift Aid and nonprofit compliance requirements. Confident communicator with strong stakeholder management skills. Highly organised, able to manage multiple projects and deadlines effectively. Salary, hours & benefits package: Competitive salary, commensurate with experience 37.5 hours per week, typically 09:00-17:30 20 days' annual leave plus 8 bank holidays Appointment subject to a basic DBS check.
Mar 24, 2026
Full time
Raiser's Edge Database Manager London Permanent Full-time An established UK not-for-profit organisation is seeking a hands-on Raiser's Edge Database Manager to lead, optimise and evolve its Blackbaud Raiser's Edge NXT CRM. This is a pivotal role at the heart of fundraising performance and supporter engagement. You will own the integrity, strategy and development of the CRM, ensuring it drives income growth, insight and operational efficiency across the organisation. The role: Reporting into senior leadership, you will take full responsibility for the management, optimisation and continuous improvement of the organisation's Raiser's Edge / NXT database. Working closely with fundraising, marketing and finance teams, as well as external consultants and Blackbaud support, you will ensure the CRM is accurate, compliant, insight-driven and aligned with organisational strategy. This is both a strategic and hands-on role, ideal for someone who enjoys improving systems, strengthening data quality and enabling fundraising teams to perform at their best. Key responsibilities: Own the day-to-day operation, maintenance and security of Raiser's Edge / NXT. Lead data audits, cleansing, standardisation and de-duplication initiatives to maintain high data integrity. Develop and deliver a structured CRM improvement roadmap. Create and document clear processes for data entry, campaigns, appeals and reporting. Provide user training, guidance and ongoing support to ensure consistent best practice. Deliver accurate data selections and segmentation for appeals and email campaigns. Improve automation, streamline financial processes and manage system integrations. Produce high-quality reporting and analysis for leadership, translating data into actionable fundraising insights. Ensure compliance with GDPR, HMRC Gift Aid and PECR requirements, including resolving invalid Gift Aid records. Act as primary contact for CRM vendors and ensure system strategy supports organisational goals. What you will bring: Significant experience managing Raiser's Edge / NXT or a comparable nonprofit CRM. Proven track record in CRM optimisation, restructuring and automation. Strong data management and segmentation expertise. Experience supporting fundraising or charity teams in a data-driven capacity. Analytical and commercially aware, able to translate data into meaningful insight. Knowledge of GDPR, HMRC Gift Aid and nonprofit compliance requirements. Confident communicator with strong stakeholder management skills. Highly organised, able to manage multiple projects and deadlines effectively. Salary, hours & benefits package: Competitive salary, commensurate with experience 37.5 hours per week, typically 09:00-17:30 20 days' annual leave plus 8 bank holidays Appointment subject to a basic DBS check.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
