This role is focused on owning key areas of the customer journey, including account management, authentication, and user profiles. It plays a central part in delivering secure, seamless, and personalised user experiences across multiple digital platforms.
You'll take ownership of the IAM product roadmap, ensuring robust and scalable authentication and authorisation across all user journeys. As the business continues to enhance its personalisation capabilities through a Customer Data Platform (CDP), you'll collaborate closely with cross-functional teams to ensure strong identity foundations are in place to support these initiatives.
You'll also lead the evolution of the "My Account" experience, supporting personalised journeys, loyalty features, and a user-centric design approach.
This is a permanent, hybrid role based in the UK.
What you'll be doing
- Own and manage product backlogs, roadmaps, and KPIs aligned to identity management strategy
- Lead Agile ceremonies and support iterative, value-driven delivery
- Maintain a prioritised backlog of EPICs and user stories
- Define and evolve the roadmap for authentication and account management
- Deliver secure, scalable, and user-friendly identity experiences
- Enhance the "My Account" area with a focus on usability, trust, and flexibility for personalisation and loyalty
- Champion UX and accessibility best practices to create inclusive, frictionless experiences
- Collaborate with security, legal, customer service, and analytics teams
- Use data, insights, and experimentation to drive decision-making
- Contribute to quarterly planning cycles
- Drive innovation and challenge existing approaches with a strong product mindset
- Own the full product lifecycle from discovery through to delivery and optimisation
What we're looking for
- Strong product mindset with a focus on solving real customer problems
- Experience owning digital identity products in a B2C environment
- Proven track record improving self-service account journeys
- Deep understanding of UX and accessibility principles
- Strong knowledge of IAM systems (including encryption, threat detection, and account lifecycle management)
- Experience with authentication protocols such as OAuth, OpenID Connect, and SAML
- Ability to balance seamless UX with strong cybersecurity practices
- Confident communicator, comfortable working with ambiguity and using data to validate decisions
- Understanding of data privacy regulations (e.g. GDPR, CCPA)
- Familiarity with SSO, MFA, and secure session management
- 3+ years' experience in product management within eCommerce or similar B2C environments
- Agile delivery experience
- Familiarity with tools such as Jira, Confluence, Miro, and digital analytics/testing platforms
- Knowledge of WCAG accessibility guidelines
- Comfortable working in a fast-paced, delivery-focused environment
Industry experience in travel or similar sectors is beneficial but not essential.