ER Coordinator (SSP)

Hybrid, Full-time, Permanent

Looking for a role that suits your lifestyle? Perhaps you're exploring your next step in HR and want to put your skills to great use while continuing to develop.

Embrace a flexible opportunity with Staffline.

The Opportunity

This is your chance to join the Staffline People Team as an Employee Relations Coordinator (SSP) - a role with a key focus on managing Statutory Sick Pay (SSP) processes and supporting the business with absence management and employee welfare.

Working closely with the Employee Relations team, you'll play a central role in ensuring SSP processes are managed accurately, consistently, and in line with company policy. Acting as a first point of contact for absence-related queries, you'll support managers across the business, provide guidance, and help drive a proactive approach to managing absence and reducing SSP costs.

This position is ideal for someone who thrives in a fast-paced environment, enjoys organisation and stakeholder interaction, and is looking to build their HR career within a supportive and developing function.

Salary

£25,632.80 per annum + bonus

What you'll do as an Employee Relations Coordinator (SSP)

This role combines coordination, advisory support, and data-driven insight, with a strong focus on SSP and absence management. Here's what you can expect:

• Acting as the first point of contact for SSP and absence-related queries, providing guidance in line with company policy
• Managing SSP administration, ensuring all processes are completed accurately and in a timely manner
• Leading SSP calls across the business to proactively manage absence and challenge non-compliance
• Supporting front-line managers with absence management, return-to-work processes, and employee welfare
• Monitoring and tracking SSP spend and cost savings, producing weekly and monthly reports on trends, risks, and opportunities
• Identifying areas of non-compliance and recommending improvements to processes and ways of working
• Preparing and issuing absence-related documentation, ensuring accurate records are maintained in line with GDPR
• Reviewing absence documentation (including fit notes) and supporting investigations where required
• Supporting capability processes and advising on occupational health involvement where appropriate
• Coaching and guiding Account Managers and Coordinators to ensure best practice and policy adherence
• Working collaboratively with ER, Payroll, and wider stakeholders to resolve SSP queries and disputes, including HMRC cases

The skills you'll develop as an Employee Relations Coordinator (SSP)

At Staffline, we're committed to your development. In this role, you'll gain valuable exposure to Employee Relations and absence management processes, while developing your confidence in advising stakeholders and influencing outcomes.

You'll build strong analytical skills through tracking SSP data and identifying trends, while deepening your understanding of employment legislation, company policy, and best practice in employee welfare and return-to-work support.

What we need from you

By now, it should be clear that we're committed to your development, rewarding you fairly, and encouraging you to grow in your role at Staffline. To succeed in this position, you'll need:

• Strong organisational skills with the ability to manage a high workload and prioritise effectively
• Confidence in advising and appropriately challenging stakeholders at all levels
• A proactive, analytical mindset with attention to detail, particularly when working with data and compliance
• Strong communication skills and the ability to build credible, trust-based relationships
• An interest in Employee Relations, absence management, and employee welfare
• Ideally, some knowledge of SSP, absence management processes, or HR legislation (though this is not essential)
• A positive, flexible approach and a genuine desire to learn and develop

Diversity and Inclusion: A Core Focus

At Staffline, we are deeply committed to building a diverse and inclusive workforce. We believe that a diverse team brings different perspectives, ideas, and experiences, enhancing our overall effectiveness and success. We value and celebrate the uniqueness of each individual, and we actively encourage applications from candidates of all backgrounds.

Intrigued? Why not apply now? Or if you need more information, get in touch!

Note: All candidates must demonstrate their Right to Work in the UK.