Service Engineer - South East

Job Role: Service Engineer - Process Cooling/Industrial Refrigeration Location: South East - Ideally Based In Essex Or Northamptonshire The Company

Established in 2001, Aqua design, supply and install innovative temperature control solutions, across the UK. Our Sales, Hire and Service teams support customers from every industry sector, whether they are looking to purchase, hire or maintain equipment. Products include process chillers, adiabatic, dry air & free coolers, cooling towers, temperature control units, boilers, air conditioning units and portable heaters. As a business, we have a strong focus on energy efficiency and the ability to design completely bespoke solutions. Aqua are proud recipients of a Queen's Award for Enterprise: Innovation.

The Company has a clearly defined growth plan over the coming years which will offer employees training and development opportunities. Due to our continued growth, we are seeking a highly motivated entrepreneurial Service Engineer to join Aqua.

The Role

We are seeking a dedicated and skilled engineer to join our network of field-based technicans, working closely with the Regional Service Manager and supported by our Head Office service team. The successful candidate will be responsible for maintaining and servicing our clients' equipment, ensuring top-tier customer service at all times.

Our Service business provides full aftersales support, including preventative maintenance, spare parts and emergency breakdown. We have a nationwide network of Engineers, offering 24/7 assistance.

Key Responsibilities:

• Regular liaison with the Service Department to obtain daily diary and job details.
• Carry out routine maintenance visits to client sites.
• Respond to client breakdowns and repairs in a timely and efficient manner.
• Installation and commissioning of new equipment.
• Complete all relevant documentation in accordance with company standards.

Candidate Requirements:

• A proactive, "can-do" attitude with a commitment to delivering first-class customer service.
• Experience working with process and water-cooling systems.
• F-Gas certification (2079 or equivalent)
• Ideally hold an NVQ Level 2 in Refrigeration and Air Conditioning.
• Possess a valid driving licence.
• Ability to work independently and travel to customer sites when required.

Employment Type and Benefits:

• Full-time (40 hours a week)
• Permanent contract
• Paid "door to door"
• Double time on Sundays
• On call rota, on average 1 in every 6 weeks
• 25 day sof annual holiday leave
• Private medical insurance after qualifying period
• Enhanced pension contribution after qualifying period

In addition to a competitive salary package, our employees receive the following company benefits:

• 25 days holiday + Bank Holidays
• Private medical cover after 2 years service
• Enhanced pension contribution after 2 years service