Service Engineer

MTrec's new career opportunity

We are looking for an experienced and proactive Reactive & Planned Service Engineer to join our Fire, Security & TECS team. The successful candidate will be responsible for carrying out both emergency reactive call-outs and scheduled preventative maintenance across a range of life safety, security, and telecom systems.

This role requires strong fault-finding ability, excellent customer service skills, and the capability to work independently across multiple sites while maintaining high compliance and safety standards.

The Job you'll do

• Respond to emergency call-outs within agreed SLAs.
• Be part of an out of hours support team.
• Diagnose and rectify faults across fire, security, and telecom systems.
• Provide temporary and permanent solutions to system failures.
• Complete detailed service reports and documentation.
• Communicate clearly with clients regarding system status and required remedial works.
• Planned Preventative Maintenance (PPM):
• Carry out routine servicing and inspections in line with industry standards and contracts.
• Test and inspect fire alarm systems (conventional and addressable).
• Service intruder alarms, CCTV (IP & analogue), and access control systems.
• Maintain TECS including structured cabling, intercoms, and associated infrastructure.
• Identify and report system deficiencies and recommend remedial actions.
• Systems Experience
• Fire Alarm Systems (BS5839 compliant)
• Intruder Alarms
• CCTV Systems (IP-based systems preferred)
• Access Control Systems
• Emergency Lighting (BS5266 compliant)
• TECS / Structured Cabling / Door Entry Systems

About You

Essential:

• Proven experience in servicing fire and security systems.
• Strong fault-finding and diagnostic skills.
• Knowledge of relevant British Standards and industry regulations.
• Ability to work independently and manage workload effectively.
• Full UK driving licence.
• Good IT skills for digital reporting systems.
• Excellent communication and customer service skills.

Desirable

• FIA qualification or relevant fire & security certifications.
• ECS/CSCS card.
• IPAF/PASMA.
• Experience with major manufacturers' systems.
• Knowledge of SSAIB or NSI compliance requirements.
• Personal Attributes.
• Highly organised and self-motivated.
• Professional and client-focused.
• Strong attention to detail.
• Calm under pressure during emergency call-outs.
• Flexible with out-of-hours work and on-call rota.

The Rewards and the Benefits

• Competitive pay.

Low staff turner