Boston Consulting Group
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise-wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth. This is a high-visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx)-BCG's global, experience-led and AI-enabled CRM platform for all Partners, supporting Business Development and commercial consulting success. Over time, the role will expand to include additional large-scale commercial technology and AI-enabled initiatives across the Global Commercial Technology & Success portfolio. The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI-driven solutions, data-enabled products, and global adoption programs. WHAT YOU'LL DO BCG continues to invest significantly in technology, data, and AI to strengthen client relationships, enhance commercial outcomes, and drive growth. As IT Transformation Program Director for Global Commercial Technology & Success, you will ensure that complex technology initiatives deliver measurable business impact-not just functionality. You will: Lead enterprise-scale commercial technology transformations from vision through execution and value realization Anchor initiatives in clear guiding principles, business outcomes, and measurable commercial impact Establish transformation roadmaps that balance near-term delivery with long-term platform scalability Bring together experience-led design, AI-first innovation, and disciplined program execution Proactively and assertively drive progress in complex, multi-stakeholder environments Test hypotheses early and iterate based on evidence, feedback, and adoption data Ensure alignment across senior business and technology leadership You will operate at the intersection of technology, data, AI, and commercial strategy-connecting platform modernization to real improvements in relationship quality, pipeline health, and revenue growth. KEY RESPONSIBILITIES Program & Transformation Leadership Operate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governance Lead with a clear, outcome-oriented narrative anchored in guiding principles and strategic intent Establish and run the program, proactively and assertively managing milestones, dependencies, risks, and resourcing Lead cross-functional teams spanning product, engineering, data, UX, and business stakeholders Test assumptions and hypotheses early, iterating plans and approaches based on evidence and learning Define initiative-level outcomes, success metrics, and value realization mechanisms Ensure transparency through clear executive communications, reporting, and decision forums Relationship Excellence / CRM Transformation - Initial Flagship Initiative Lead the end-to-end IT transformation of Relationship Excellence (REx), BCG's global CRM platform Define the future-state vision, experience principles, and transformation roadmap Lead visioning and planning activities for MVP delivery and global solutions Ensure the platform is experience-led, intuitive, and embedded into Partner and Business Development workflows Drive AI-first capabilities, including relationship intelligence, automated insights, and next-best-action recommendations Commercial Impact & Adoption Partner closely with Global Commercial Technology & Success leadership, Business Development leaders, and Partners Ensure solutions translate into measurable improvements in relationship quality, commercial productivity, and revenue outcomes Lead change management, adoption, and enablement strategies Drive sustained behavior change and long-term value realization YOU'RE GOOD AT Leading large-scale CRM, commercial enablement, or customer/relationship platform transformations Managing complex, multi-year IT programs with senior executive stakeholders Operating effectively in ambiguous environments and proactively driving clarity and momentum Translating Business Development and Partner needs into scalable, enterprise-grade technology solutions Delivering experience-led, AI-enabled platforms Connecting platform modernization to measurable commercial outcomes Testing hypotheses early and iterating based on adoption data and user feedback Influencing across IT and business teams without direct authority Communicating effectively across audiences-from engineers to executive leadership What You'll Bring Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizations Strong track record leading large-scale CRM, commercial technology, or enterprise platform transformations Deep expertise in CRM platforms, relationship management systems, or commercial enablement technologies Broader experience across digital platforms, AI-enabled solutions, or enterprise data-driven products Strong understanding of Business Development, partner workflows, and professional services commercial models Demonstrated experience delivering AI-enabled or data-driven transformation initiatives Solid background in application development and modern engineering practices Expertise in Agile and hybrid delivery methodologies Strong executive presence with exceptional written and verbal communication skills Ability to challenge legacy approaches and drive innovation at scale Bachelor's degree in Business, Management, Technology, or related field-or equivalent experience leading complex, business-critical technology transformations PMP / PRINCE II certification a plus Familiarity with GenAI platforms, cloud ecosystems, and modern delivery tooling strongly preferred Who You'll Work With You will work closely with the IT Transformation Management Office, Global Commercial Technology & Success leadership, Business Development stakeholders, Partners, and global product, engineering, data, AI, and UX teams. This role sits at the intersection of commercial strategy and enterprise technology-playing a critical role in how BCG strengthens relationships, modernizes commercial capabilities, and accelerates global business growth. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise-wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth. This is a high-visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx)-BCG's global, experience-led and AI-enabled CRM platform for all Partners, supporting Business Development and commercial consulting success. Over time, the role will expand to include additional large-scale commercial technology and AI-enabled initiatives across the Global Commercial Technology & Success portfolio. The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI-driven solutions, data-enabled products, and global adoption programs. WHAT YOU'LL DO BCG continues to invest significantly in technology, data, and AI to strengthen client relationships, enhance commercial outcomes, and drive growth. As IT Transformation Program Director for Global Commercial Technology & Success, you will ensure that complex technology initiatives deliver measurable business impact-not just functionality. You will: Lead enterprise-scale commercial technology transformations from vision through execution and value realization Anchor initiatives in clear guiding principles, business outcomes, and measurable commercial impact Establish transformation roadmaps that balance near-term delivery with long-term platform scalability Bring together experience-led design, AI-first innovation, and disciplined program execution Proactively and assertively drive progress in complex, multi-stakeholder environments Test hypotheses early and iterate based on evidence, feedback, and adoption data Ensure alignment across senior business and technology leadership You will operate at the intersection of technology, data, AI, and commercial strategy-connecting platform modernization to real improvements in relationship quality, pipeline health, and revenue growth. KEY RESPONSIBILITIES Program & Transformation Leadership Operate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governance Lead with a clear, outcome-oriented narrative anchored in guiding principles and strategic intent Establish and run the program, proactively and assertively managing milestones, dependencies, risks, and resourcing Lead cross-functional teams spanning product, engineering, data, UX, and business stakeholders Test assumptions and hypotheses early, iterating plans and approaches based on evidence and learning Define initiative-level outcomes, success metrics, and value realization mechanisms Ensure transparency through clear executive communications, reporting, and decision forums Relationship Excellence / CRM Transformation - Initial Flagship Initiative Lead the end-to-end IT transformation of Relationship Excellence (REx), BCG's global CRM platform Define the future-state vision, experience principles, and transformation roadmap Lead visioning and planning activities for MVP delivery and global solutions Ensure the platform is experience-led, intuitive, and embedded into Partner and Business Development workflows Drive AI-first capabilities, including relationship intelligence, automated insights, and next-best-action recommendations Commercial Impact & Adoption Partner closely with Global Commercial Technology & Success leadership, Business Development leaders, and Partners Ensure solutions translate into measurable improvements in relationship quality, commercial productivity, and revenue outcomes Lead change management, adoption, and enablement strategies Drive sustained behavior change and long-term value realization YOU'RE GOOD AT Leading large-scale CRM, commercial enablement, or customer/relationship platform transformations Managing complex, multi-year IT programs with senior executive stakeholders Operating effectively in ambiguous environments and proactively driving clarity and momentum Translating Business Development and Partner needs into scalable, enterprise-grade technology solutions Delivering experience-led, AI-enabled platforms Connecting platform modernization to measurable commercial outcomes Testing hypotheses early and iterating based on adoption data and user feedback Influencing across IT and business teams without direct authority Communicating effectively across audiences-from engineers to executive leadership What You'll Bring Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizations Strong track record leading large-scale CRM, commercial technology, or enterprise platform transformations Deep expertise in CRM platforms, relationship management systems, or commercial enablement technologies Broader experience across digital platforms, AI-enabled solutions, or enterprise data-driven products Strong understanding of Business Development, partner workflows, and professional services commercial models Demonstrated experience delivering AI-enabled or data-driven transformation initiatives Solid background in application development and modern engineering practices Expertise in Agile and hybrid delivery methodologies Strong executive presence with exceptional written and verbal communication skills Ability to challenge legacy approaches and drive innovation at scale Bachelor's degree in Business, Management, Technology, or related field-or equivalent experience leading complex, business-critical technology transformations PMP / PRINCE II certification a plus Familiarity with GenAI platforms, cloud ecosystems, and modern delivery tooling strongly preferred Who You'll Work With You will work closely with the IT Transformation Management Office, Global Commercial Technology & Success leadership, Business Development stakeholders, Partners, and global product, engineering, data, AI, and UX teams. This role sits at the intersection of commercial strategy and enterprise technology-playing a critical role in how BCG strengthens relationships, modernizes commercial capabilities, and accelerates global business growth. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Boston Consulting Group
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Delivery Director - GenAI Capability Enablement is responsible for driving the design, delivery, and scale of BCG's global Generative AI (GenAI) enablement strategy. This role ensures that GenAI technologies are deployed securely, responsibly, and efficiently across BCG: enabling business value creation, productivity, and innovation at scale. The Director will oversee the end-to-end enablement of GenAI capabilities: from model integration and agent orchestration to governance, security, and adoption, across BCG Core, BCG X, and CT functions. This includes establishing platform standards, ensuring responsible AI use, and orchestrating a cohesive GenAI ecosystem that supports use case acceleration across lines of business. The role requires strong cross-functional leadership, technical depth in AI platform engineering, and the ability to translate emerging AI technologies into scalable enterprise capabilities. Key Responsibilities Strategic Leadership & Transformation Define and execute BCG's global GenAI enablement strategy, aligning with firmwide AI, data, and digital transformation objectives. Drive the design and delivery of scalable GenAI platforms that enable secure, compliant, and reliable use of foundation models and AI agents across the enterprise. Establish an enterprise GenAI architecture and delivery framework, including model orchestration, retrieval-augmented generation (RAG), prompt engineering, and agent mesh design at scale. Work closely with the Capabilities Team to stay informed on the latest capability releases and ensure alignment on enablement requirements. Build alignment with functional and business stakeholders to ensure AI capabilities deliver measurable value and are adopted responsibly. Advise on best architecture practices based on end-user feedback, and feed these insights back to establish benchmarks for future capability builds with Capabilities team. Champion Responsible AI principles, ensuring fairness, transparency, and accountability are embedded in all AI-driven solutions. AI Platform Engineering & Enablement Lead the implementation of GenAI platform services, including model lifecycle management, API integration, vector databases, and prompt orchestration frameworks. Enable and govern the AI agent ecosystem, ensuring interoperability, security, and performance consistency across multiple use cases and teams. Collaborate with the Data, Security, Capabilities Build, and Infrastructure teams to ensure secure data access, compliance alignment, and protection of sensitive information used in AI workflows. Drive automation of AI deployment pipelines, environment provisioning, and monitoring for large-scale AI workloads across cloud and hybrid environments. Operational Excellence & Reliability Apply Site Reliability Engineering (SRE) principles to AI platform operations: ensuring high availability, observability, and proactive incident response. Define service-level objectives (SLOs) and reliability metrics for GenAI services and tools. Establish continuous evaluation of model performance, drift detection, and quality assurance of AI outputs. Oversee change management, release readiness, and lifecycle governance for AI agents, APIs, and foundational services. Governance, Compliance & Responsible AI Partner with Legal, Compliance, and Risk functions to implement policies governing data use, model transparency, and AI ethics. Ensure compliance with evolving regulations (e.g., EU AI Act, GDPR, ISO 42001) and BCG's internal Responsible AI framework. Implement automated monitoring and policy enforcement mechanisms for AI access, model usage, and data governance. Lead regular architecture and risk reviews to assess AI service exposure and maintain compliance posture. Financial & Vendor Management Manage the GenAI platform investment portfolio and operational budgets, ensuring scalability and long-term ROI. Evaluate and manage relationships with AI infrastructure, foundation model, and cloud providers (e.g., OpenAI, Anthropic, AWS, Azure, Google). Lead vendor performance management, cost optimization, and contractual governance for AI and data partnerships. Leadership & Talent Development Build and lead a global team of AI engineers, ML operations specialists, and solution architects, fostering a culture of innovation, experimentation, and delivery excellence. Drive continuous learning and upskilling initiatives across the broader organization on AI literacy, prompt design, and responsible use of GenAI tools. Collaborate with Product, Data, and Business leadership to integrate GenAI capabilities into BCG's digital platforms and client-facing solutions. What You'll Bring 10+ years of experience in AI, ML, or technology platform engineering , with at least 5 years in leadership roles delivering enterprise-scale solutions. Proven experience delivering AI/ML or GenAI platforms at scale, preferably in global or hybrid cloud environments. Strong understanding of LLM architectures, agent-based systems, prompt engineering, and vector-based search technologies. Experience with AI governance, MLOps, and responsible AI frameworks. Demonstrated ability to lead cross-functional delivery spanning IT, security, data, and business domains. Excellent communication and stakeholder management skills, capable of translating complex AI concepts into executive-level narratives. Preferred Qualifications Advanced degree in Computer Science, AI, Data Science, or a related technical discipline. Certifications or experience in cloud AI services (AWS, Azure, GCP), and MLOps/AI platform engineering. Hands-on familiarity with LLM orchestration frameworks (LangChain, LlamaIndex, OpenAI APIs, Bedrock, Azure OpenAI). Experience managing multi-model ecosystems and integrating external and proprietary models. Familiarity with AI observability tools, vector databases, and embedding pipelines. Additional info Work Environment & Additional Information Hybrid or on-site work model. Occasional travel may be required for business, vendor, or team engagement. Must be comfortable working in a fast-evolving AI landscape, balancing innovation speed with governance and operational stability. Role Impact The Global Delivery Director - GenAI Capability Enablement plays a pivotal role in shaping how BCG operationalizes Generative AI at scale. By building secure, governed, and high-performance AI platforms, this leader ensures BCG can innovate responsibly, accelerate digital transformation, and maintain a trusted AI ecosystem that empowers teams globally. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Delivery Director - GenAI Capability Enablement is responsible for driving the design, delivery, and scale of BCG's global Generative AI (GenAI) enablement strategy. This role ensures that GenAI technologies are deployed securely, responsibly, and efficiently across BCG: enabling business value creation, productivity, and innovation at scale. The Director will oversee the end-to-end enablement of GenAI capabilities: from model integration and agent orchestration to governance, security, and adoption, across BCG Core, BCG X, and CT functions. This includes establishing platform standards, ensuring responsible AI use, and orchestrating a cohesive GenAI ecosystem that supports use case acceleration across lines of business. The role requires strong cross-functional leadership, technical depth in AI platform engineering, and the ability to translate emerging AI technologies into scalable enterprise capabilities. Key Responsibilities Strategic Leadership & Transformation Define and execute BCG's global GenAI enablement strategy, aligning with firmwide AI, data, and digital transformation objectives. Drive the design and delivery of scalable GenAI platforms that enable secure, compliant, and reliable use of foundation models and AI agents across the enterprise. Establish an enterprise GenAI architecture and delivery framework, including model orchestration, retrieval-augmented generation (RAG), prompt engineering, and agent mesh design at scale. Work closely with the Capabilities Team to stay informed on the latest capability releases and ensure alignment on enablement requirements. Build alignment with functional and business stakeholders to ensure AI capabilities deliver measurable value and are adopted responsibly. Advise on best architecture practices based on end-user feedback, and feed these insights back to establish benchmarks for future capability builds with Capabilities team. Champion Responsible AI principles, ensuring fairness, transparency, and accountability are embedded in all AI-driven solutions. AI Platform Engineering & Enablement Lead the implementation of GenAI platform services, including model lifecycle management, API integration, vector databases, and prompt orchestration frameworks. Enable and govern the AI agent ecosystem, ensuring interoperability, security, and performance consistency across multiple use cases and teams. Collaborate with the Data, Security, Capabilities Build, and Infrastructure teams to ensure secure data access, compliance alignment, and protection of sensitive information used in AI workflows. Drive automation of AI deployment pipelines, environment provisioning, and monitoring for large-scale AI workloads across cloud and hybrid environments. Operational Excellence & Reliability Apply Site Reliability Engineering (SRE) principles to AI platform operations: ensuring high availability, observability, and proactive incident response. Define service-level objectives (SLOs) and reliability metrics for GenAI services and tools. Establish continuous evaluation of model performance, drift detection, and quality assurance of AI outputs. Oversee change management, release readiness, and lifecycle governance for AI agents, APIs, and foundational services. Governance, Compliance & Responsible AI Partner with Legal, Compliance, and Risk functions to implement policies governing data use, model transparency, and AI ethics. Ensure compliance with evolving regulations (e.g., EU AI Act, GDPR, ISO 42001) and BCG's internal Responsible AI framework. Implement automated monitoring and policy enforcement mechanisms for AI access, model usage, and data governance. Lead regular architecture and risk reviews to assess AI service exposure and maintain compliance posture. Financial & Vendor Management Manage the GenAI platform investment portfolio and operational budgets, ensuring scalability and long-term ROI. Evaluate and manage relationships with AI infrastructure, foundation model, and cloud providers (e.g., OpenAI, Anthropic, AWS, Azure, Google). Lead vendor performance management, cost optimization, and contractual governance for AI and data partnerships. Leadership & Talent Development Build and lead a global team of AI engineers, ML operations specialists, and solution architects, fostering a culture of innovation, experimentation, and delivery excellence. Drive continuous learning and upskilling initiatives across the broader organization on AI literacy, prompt design, and responsible use of GenAI tools. Collaborate with Product, Data, and Business leadership to integrate GenAI capabilities into BCG's digital platforms and client-facing solutions. What You'll Bring 10+ years of experience in AI, ML, or technology platform engineering , with at least 5 years in leadership roles delivering enterprise-scale solutions. Proven experience delivering AI/ML or GenAI platforms at scale, preferably in global or hybrid cloud environments. Strong understanding of LLM architectures, agent-based systems, prompt engineering, and vector-based search technologies. Experience with AI governance, MLOps, and responsible AI frameworks. Demonstrated ability to lead cross-functional delivery spanning IT, security, data, and business domains. Excellent communication and stakeholder management skills, capable of translating complex AI concepts into executive-level narratives. Preferred Qualifications Advanced degree in Computer Science, AI, Data Science, or a related technical discipline. Certifications or experience in cloud AI services (AWS, Azure, GCP), and MLOps/AI platform engineering. Hands-on familiarity with LLM orchestration frameworks (LangChain, LlamaIndex, OpenAI APIs, Bedrock, Azure OpenAI). Experience managing multi-model ecosystems and integrating external and proprietary models. Familiarity with AI observability tools, vector databases, and embedding pipelines. Additional info Work Environment & Additional Information Hybrid or on-site work model. Occasional travel may be required for business, vendor, or team engagement. Must be comfortable working in a fast-evolving AI landscape, balancing innovation speed with governance and operational stability. Role Impact The Global Delivery Director - GenAI Capability Enablement plays a pivotal role in shaping how BCG operationalizes Generative AI at scale. By building secure, governed, and high-performance AI platforms, this leader ensures BCG can innovate responsibly, accelerate digital transformation, and maintain a trusted AI ecosystem that empowers teams globally. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
