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PETA Netherlands Membership Coordinator (part-time)

Full time Education

PETA Netherlands Membership Coordinator (part-time)

Position Objectives:

To assist the international membership services manager in providing a high level of care to PETA s members and supporters
To coordinate responses to correspondence from members and supporters in Dutch and English, including phone calls, e-mails, and letters
To provide PETA Netherlands with general administrative support

Reports To:

International Membership Services Manager

Location:

Hybrid in London or remote in mainland UK

Term of Employment:

Part-time (24 hours per week), 12-month fixed-term (with hope to extend)

Salary:

£17,700 - £18,600 pro-rata (£29,500 - £31,000 full-time equivalent)

Primary Responsibilities and Duties:

Ensure that all member and supporter contact (letter, e-mail and phone) is handled in a timely, professional, and efficient manner that reflects the organisation s positions and values, and that outgoing correspondence contains up-to-date information
Handle incoming member and supporter phone calls
Translate correspondence from English to Dutch and from Dutch to English
Verify donor details and input relevant data into the membership database
Maintain a stock of PETA literature and fulfil supporter requests for leaflets, stickers, and other materials, working with external agencies when necessary
Process invoices, prepare cheque requests, and liaise with the PETA Foundation s Finance Department
Liaise with external agencies as necessary and as directed by the international membership services manager in order to resolve any supporter issues
Open, sort, and distribute incoming post and faxes in a prompt manner, responding and forwarding mail to other agencies as appropriate
Perform general administrative tasks to support PETA Netherlands
Perform any other duties assigned by the supervisor

Qualifications: