Sales Support Representative

Job Title

Sales Support Representative

Department

B2B Sales

Reporting to

Sales Operations Manager

Contract Type

Permanent

Working Hours

37.5 Mon-Fri

Salary

Starting £24784 rising after probation then banded

Who are we looking for?

Are you looking to kick-start a career or make a move into Administration, Customer Service or Sales?

We've got a great opportunity for someone friendly, organised, and ready to learn in a busy Sales Support Team.

This is a role that mixes admin tasks with helping our business customers. You'll get hands on experience with business systems, data entry, and customer support, all while working with a supportive team who'll help you learn the ropes. If you're someone who enjoys helping others and is keen to build skills in a fast moving business, this could be the role for you. All you need is a positive attitude, good attention to detail, and the confidence to chat with people - we'll teach you the rest!

What does the role involve?

In this role, you'll support both our sales team and our corporate customers - helping to keep things running smoothly, while also being a friendly voice when clients need support. You'll be involved in processing orders, keeping records up to date, and helping to solve customer queries in an efficient and professional way. It's a busy, hands on role that's ideal if you like staying organised, working with people, and learning new skills in a fast paced environment.

What are the key role responsibilities? Sales Administration:

• Processing customer orders via email, phone or online chat
• Use company systems (e.g. Sage200) to enter and manage orders
• Ensuring orders are processed accurately and with a high level of attention to detail
• Supporting delivery timelines by managing customer expectations
• Ensuring all orders are processed within the service level agreements
• Look for chances to recommend extra products or services
• Help new clients get set up on our systems
• Coordinating with other departments, such as finance and operations
• Support projects for top UK brands like John Lewis, Selfridges, Primark & IKEA

Customer Service:

• Support clients with questions or problems, working with other teams when needed
• Provide friendly, helpful after sales support
• Keep customer details up to date in our systems
• Build strong relationships with customers and team members
• Share any common issues or useful feedback with the wider team

What skills do you need?

• Good Communicator: Friendly and confident talking to customers and teammates
• Customer First: Always ready to help and go the extra mile
• Team Player: Works well with others and supports the team
• Flexible: Happy to take on different tasks and learn new things
• Attention to Detail: Careful, organised, and accurate with your work

What are the benefits?

• 23 days annual leave (increases with length of service) plus 8 bank holidays
• Pension scheme
• Healthcare cashback plan
• Free onsite parking with EV charging available
• Cycle to work scheme
• Tech scheme
• Bespoke training & development
• Free fresh fruit delivered weekly
• Retail discounts
• Weekly exercise classes
• On site gym access

A bit about us!

As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love!

Voucher Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service first approach, we make sure every experience is smooth, simple, and exactly what our customers need.