Ecommerce Executive

United Grand Lodge of England is looking to hire an Ecommerce Executive for the Shop at Freemasons Hall.

Background

UGLE is the governing body of Freemasonry in England, Wales, the Channel Islands, the Isles of Man consisting of 48 Provinces roughly based on the old county boundaries and 32 Districts overseas. English Freemasonry is a membership organisation of 175,000 people meeting in more than 7,000 Lodges across the globe. Membership is open to any man over the age of 18 irrespective of their background, race or religion, with students also able to join one of 87 University Scheme Lodges. The largest Province in UGLE is Metropolitan in London with many Lodges meeting at Freemasons Hall in Covent Garden which also serves as the Headquarters for English Freemasonry worldwide.

Freemasons' Hall is a unique art deco building which can date its origins back to 1769 when Freemasons first started meeting at this site. The current building was completed in 1933 as a memorial to those who died in the Great War. It houses 22 meeting rooms including some unique spaces regularly used for major international events and as film locations. The Hall itself provides a magnificent meeting place for UK and international masonic lodges. It is open to both Freemasons and the general public who are provided with both self-guided audio tours as well as guided tours of the facilities. The Museum of Freemasonry with one of the finest collections of masonic artefacts and archives in the world, is housed within the building.

The United Grand Lodge of England is an equal opportunities employer.

Purpose of the Job:

The Ecommerce Executive will support the commercial performance of the online store, driving revenue, conversion, customer satisfaction, and digital continuity with the wider organisation. This role blends trading, digital product ownership, merchandising and customer experience while working closely with Membership, Communications, Retail Operations and IT teams.

Key Responsibilities:

• To support achieving the budget sales, margin and profit targets for the Trading team.
• Oversee the day-to-day management of the Shopify e-commerce platform.
• Ensure all products are fully set up, accurate, complete and live in line with target launch dates and are SEO optimised for product descriptions, images, meta data, SERPs, categories and merchandising.
• Support development of website functionality, usability, and customer engagement to help achieve all KPIs.
• Enhance web site appearance by optimising SEO, imagery and strategic product placement.
• Create and deliver the eCommerce and in-store annual and seasonal/promotional marketing plan, linked to UGLE Trading strategy and financial goals.
• Develop and grow Shop at FMH eCommerce business to ensure commercial opportunities are maximized, making recommendations, and developing action plans as necessary.
• Following brand guidelines, work with Membership and Communications teams to deliver traffic and conversion growth through PPC, SEO, paid social, email, and affiliates.
• Monitor attribution, ROAS, and channel performance to optimise spending and prioritise investment.
• Oversee the pre-order process, ensuring delivery times and information are accurate and up to date.
• Monitor store inventory, conduct stock checks, and ensure stock is live on the site. Ensure a minimum availability level of 98% across all stocked products.
• Respond to escalated customer email enquiries ensuring quick resolutions to any complaints and manage online reviews, posting approved responses in line with guidelines.
• Carry out annual customer service survey for online shop experience; collate and analysis data and produce recommendations /action plan.
• Coordinate production and execution of e-CRM campaigns, monitor agreed statistics and recommend improvements following each campaign.
• Research, write and publish monthly blog posts.
• Support the instore sales team from time to time as required during busy periods and with annual stock takes.

Skills

Essential:

• Several years proven e-commerce/digital marketing for a retail business.
• Strong trading mentality with a demonstrable record of meeting revenue and margin targets.
• Understanding of online merchandising, UX, and digital marketing fundamentals.
• Hands-on experience with a major e-commerce platform (e.g., Shopify, Magento).
• Strong data and analytical skills and confidence working with GA4, or similar and excel.
• Excellent written communication, interpersonal and organisational skills, with great attention to detail, collaborative and adaptable.
• Experience with loyalty, CRM, or subscription programmes.

Desirable:

• Experience in omnichannel retail (stores + online).
• Exposure to fulfilment operations or warehouse systems.
• Basic HTML/CSS or experience briefing front-end developers.
• Working within a membership environment.

Salary:

£30,000 - £35,000 plus the following benefits package:

• Private medical cover
• Pension (3.5% employee & 9% employer contributions - increasing to 12% with length of service)
• Life Assurance
• Holiday (25 days increasing to 30 days with length of service) - pro rata for PT staff
• Interest free season ticket loan
• Gym membership (subsidised)
• Health and Wellbeing Benefits
• Flexible working

Hours:

Successful applicants are required 5 days a week, Monday to Friday.

Application details:

To apply please send your CV and covering letter to: Elizabeth Gay - Director of HR - United Grand Lodge of England via email button below.

Please ensure that your CV/covering letter evidences the necessary skills and how your experience to date matches the requirements for the role.

CV's received without a covering letter will not be considered.

Closing date for applications is close of business (5pm) on Thursday 26 March 2026.