Job Description
Join my client in the defence industry as an IT Service Manager and lead critical technology solutions in a dynamic, mission-driven environment. You'll play a pivotal role within our National Security Solutions organization, overseeing service management activities across the full lifecycle-from design and transition to operation and continual improvement-ensuring our complex technical environments support the UK's most vital missions. Collaborate with a talented, multi-disciplinary team to drive service excellence, influence service design, and build trusted customer relationships that deliver measurable value. If you're passionate about making a meaningful impact through innovative IT solutions and thrive in challenging settings, this is the opportunity for you.
Compensation: £50,000 - £70,000 p/a
Fully onsite in Cheltenham
eDV/ enhanced DV clearance or eligibility required
Required Skills:
- Proven experience in IT service management roles with a strong grasp of ITIL principles and the service lifecycle
- Ability to navigate complex technical environments and engage confidently with stakeholders at all levels
- Proactive problem-solving, risk management, and service assurance capabilities
- Excellent communication and collaboration skills, with the ability to influence without authority
- Proficiency in MS Office, MS Teams, Confluence, Jira, SharePoint, or similar tools
Nice to Have Skills:
- Knowledge of DevSecOps or Agile delivery methods
- Experience working within secure or mission-led environments
Preferred Education and Experience:
- Relevant professional certifications in service management (e.g., ITIL) preferred
- Significant experience in service management or related roles in technical or government sectors
Other Requirements:
- Must be a UK citizen and able to obtain and maintain the highest level of UK Government security clearance (eDV/enhanced DV)
- Willingness to travel up to 10% as needed
Seize the chance to contribute to impactful solutions that enhance security and connectivity. If you're ready to make a difference, don't wait-apply now and become part of a team where your expertise can shape the future.
