Customer Consultant - Denbigh (12m FTC)

Contract Type: Full-Time, Fixed Term Contract

Hours: 35 - Talk to us about Flexible Working

Contract Duration: Full-Time, Fixed Term Contract

Hours: 21hrs - Mon, Wed & Fri 9am-5pm, 2 Saturdays a month 9am-12pm (toil given)

Hours: 35 - Talk to us about Flexible Working

Contract Duration: Full-Time, Permanent

Closing Date: 25 January 2026

BELONG -There'sno place like Principality

At Principality, belongingisn'tjust a value -it'show we work. When you join us,you'rewelcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you,we'recommitted to helping you feel comfortable, valued, and able to thrive.

We believegreat workhappens when people feel connected - to each other, to our purpose, and to the communities we serve.That'swhy we encourage balance, invest in wellbeing, and focus on growing and improving together.

There are plenty of reasons to build your career with Principality:

• A truly inclusive workplace - Proudly named in the 2025 Inclusive Top 50 UK Employers List , ranked 27th , recognising our ongoing commitment to inclusion and belonging.
• Customer excellence you can be proud of - Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
• Engaged, supported colleagues - Our colleague engagement scores consistently exceed 85% , reflecting a positive and supportive culture.
• Wellbeing at the heart of what we do - Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.

These achievements reflect more than awards - theyrepresentour long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.

When it comes to belonging, there truly is no place like Principality.

At Principality Building Society ,we'vebeen proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant ,you'llbe the first point of contact for our members, making sure they feel welcome,supportedand valued, whether they visit us in-branch, via telephone or get in touch online.

We'recommitted to helping you develop. From day one,you'llreceive tailored training and support to build your confidence, expand yourknowledgeand succeed in your role.

• Providing a warm, friendly welcome and helping customers with everyday banking transactions.
• Supporting customers over the phone and through our digital channels.
• Identifyingfinancial needs and recommending suitable products and services.
• Ensuring the smooth running of daily branch operations in line with policy and procedures.
• Staying up to date with internal policies and regulatory requirements.
• Working collaboratively with your colleagues across the branch network and deliver exceptional service.

• Ability to deliver outstanding customer service, either face-to-face or over the phone.
• Ability to stay calm and focusedina busy environment.
• Great communicationand people skills with a friendly and professional manner.
• A proactive attitude and willingness to learn and grow in the role.

We'remore than a building society -we'repart of the community.That'swhy we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.

"We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging" Nigel Taylor, Head of Brand, Impact & Communication. Butdon'tjust take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)