Employee Benefits Administrator

Employee Benefits Administrator

Location: London

Salary: £40,000-£45,000

We are a growing, values-led employee benefits and financial services firm working closely with corporate clients to design, implement and administer high-quality workplace benefit solutions. Due to continued growth, we are seeking an experienced Employee Benefits Administrator to support advisers and a portfolio of corporate clients.

The Role

Working alongside advisers, you will play a key role in overseeing and managing corporate employee benefit arrangements. This is a varied, hands-on position involving the day-to-day administration of pension and non-pension schemes, supporting HR teams and responding to employee queries.

The role focuses on the ongoing servicing of workplace benefit arrangements, including renewals, membership changes and provider liaison, ensuring a consistently high level of client service.

Key Responsibilities

• Act as a primary point of contact for corporate client and employee queries
• Administer joiners and leavers across pension and insurance schemes
• Request and manage new business and renewal quotations from providers
• Process new business accurately through the back-office system
• Manage claims, on-risk matters and pension scheme administration
• Coordinate annual renewals for insurance schemes and health cash plans
• Gather and summarise scheme information from providers
• Support advisers with renewal presentations and recommendation reports
• Review and issue policy documents, accounts and client invoices
• Build strong working relationships with HR teams and insurance/pension providers

About You

You will be an organised and detail-focused administrator with proven experience in employee benefits, who enjoys working in a client-facing role and takes pride in delivering a high standard of service.

Key skills and attributes include:

• Excellent attention to detail and record-keeping skills
• Strong verbal and written communication
• Ability to multitask and work effectively under pressure
• Proactive, with a natural sense of initiative
• High integrity and discretion when handling confidential information
• Strong IT skills, including MS Word, Excel and Outlook
• Confidence building internal and external relationships

Experience & Qualifications

• Proven experience in an employee benefits administration role
• Good knowledge of insurance products and the wider benefits market
• Experience using CRM/back-office systems (Intelligent Office desirable)
• Professional qualifications such as CII RO or GR1 are advantageous

What's on Offer

• Hybrid working between home and London offices
• Supportive, collaborative working environment
• Opportunity to develop within a growing employee benefits team
• Long-term career progression for the right individual