Member Services Representative Part Time Planet Fitness KY Winchester
Future Opening: Member Services Representative Part Time
Part Time • Planet Fitness KY Winchester
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to . NOTE: This email is for accommodation requests ONLY. Any other inquiries will not receive a response.
Top Benefits and Perks
- Flexible Work Schedule
- Casual Dress Code
- Free Gym Access
- Free Tanning
- Free Wellness Spa Services
- 401(k) with Company Match
- Daily Pay Options
- Opportunity for Advancement
- Employee Discounts on Products and Services
- Exclusive Discounts at Outside Retailers
- Free Work Shirt options yearly.
Job Description
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 16 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking with members and management in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
- Ability to work independently and alone during shifts as business needs require.
Compensation: $12.50 - $13.00 per hour
Our mission is to enhance people's lives with an affordable, high-quality fitness experience. Join us in cultivating the Judgement Free Zone and shaping the future of our brand.