12 jobs found

Location: On-site across all Stoll Foundation offices Contract Type: Permanent Salary: £45,000 per annum plus benefits Job type: Full-time 35 hours per week The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and wellbeing for those who have served their country. To deliver a high-quality, customer-focused repairs and maintenance service across the charity s housing portfolio. The Skilled Multi-Trade Operative will be responsible for completing responsive repairs, planned maintenance, and void property works to ensure homes are safe, compliant, and meet Decent Homes Standards. You will act as an ambassador for the organisation, ensuring residents are treated with respect, professionalism, and care at all times. Key Responsibilities Repairs & Maintenance Carry out day to day responsive repairs within occupied properties, ensuring first time fix wherever possible. Complete planned maintenance and minor works programmes (e.g., kitchens, bathrooms, component replacements). Undertake multi trade tasks across: Carpentry Plumbing Plastering Tiling Painting & decorating Basic electrics General building repairs Voids & Property Turnaround Complete void property works to the required re-let standards. Specify works required in voids, including materials, costs and time and report through appropriate channels. Work within specified timeframes to reduce void turnaround times. Remedials for any Health and Safety and compliance-related repairs Tenant & Customer Focus Provide excellent customer service, ensuring residents feel informed, respected, and safe during all works. Work sensitively in occupied homes, understanding the needs of vulnerable tenants. Represent the charity positively in all interactions. Compliance & Safety Ensure all work complies with health & safety legislation, safeguarding standards, and internal policies. Follow asbestos management processes and report any suspected materials. Complete risk assessments, method statements, and maintain safe working practices at all times. Ability to record all job details, photos, and updates using job management systems. Operational Delivery Manage materials, stock, and equipment effectively. Work collaboratively and proactively with supervisors, planners, and customer service teams. Vehicle and travel required. Participate in the out-of-hours rota for emergency repairs (if applicable). Amended duties per operational needs Essential Skills & Experience Significant experience working as a customer-focused multi-trade operative within social housing, domestic maintenance, or similar environments. Proficiency in at least one main trade (e.g., carpentry or plumbing) and high competence across multiple others. Strong diagnostic skills with the ability to work independently. Experience working in occupied homes and with vulnerable residents. Excellent communication and customer-care skills. Ability to use handheld devices for job management systems. Full UK driving licence. Closing date for applications: Tuesday, 31st March 2026 , 5pm Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel. Stoll appointments are subject to an enhanced DBS check.

Housing Repairs Scheduler Planner needed in Islington This is a temporary contract paying £20.55ph PAYE This is a temporary role The reference number is: RQ The successful candidate will manage the services delivered by the Housing Direct Repairs Services section, delivering an efficient, effective and responsive customer focused service and to deliver continued learning and improvements from Customer Satisfaction feedback If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a skilled Plasterer to join our NHG contract team. You ll carry out high-quality internal and external plastering, patching, and making good across occupied and void properties, delivering durable, professional finishes that enhance the homes and lives of our residents. This is a key role within our repairs and maintenance service, where quality, consistency, and customer care are essential. This role supports our long-term partnership with Notting Hill Genesis (NHG), one of London s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly. Responsibilities Carry out a range of plastering and rendering repairs to walls, ceilings, and other surfaces. Undertake patch plastering, bonding, skimming, and making good following other trade works. Prepare surfaces and apply plaster materials to achieve a durable, high-quality finish. Deliver work to agreed timescales and specifications, aiming for first-time fixes. Carry out occasional associated minor works (tiling, painting, sealing) to complete jobs to standard. Complete accurate job updates and reports via the Axis mobile app. Collaborate with supervisors, planners and admin teams to maintain smooth, efficient service delivery. Follow Health & Safety procedures, including risk assessments and correct PPE use. Support apprentices and uphold Axis s standards of workmanship and customer care. Work across occupied residential properties and be available to participate in out-of-hours support or emergency callout rota when required. About You You re an experienced plasterer who takes pride in your craft, delivering clean, smooth, long-lasting finishes. You re polite, respectful, and customer-focused, someone who represents Axis professionally in residents homes. You work efficiently, safely, and with attention to detail. NVQ Level 2 or 3 / City & Guilds in Plastering (or equivalent) Proven experience in plastering within repairs and maintenance environments Full UK driving licence and well-maintained tool kit Strong Health & Safety awareness (Manual Handling, Asbestos Awareness, etc.) Excellent communication and time management skills Ability to work independently and deliver consistent quality What we offer Up to £38,000 per annum depending upon experience Company van and fuel card for work purposes 23 days annual leave + bank holidays Up to £2,000 colleague referral fee Long-service awards at key milestones Perkbox discounts on coffee, cinema, travel and wellbeing 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within . Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.

A recruitment agency is seeking a Housing Repairs Scheduler Planner in Islington. This temporary contract provides £20.55 per hour. The candidate will manage the Housing Direct Repairs Services, ensuring efficient and responsive customer support while utilizing feedback for service improvements. Ideal for individuals focused on customer satisfaction and service efficiency. Interested candidates should apply with their CV via the agency's website or email.

Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: 40K We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in Social Housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information, please apply online or call Meg on (phone number removed)!

Your new company Working for a housing association in Exeter. Temp to perm opportunity. Pay is 13.42 per hour equal to 27,215. Hours of work - 39 per week 8.30 - 5pm Monday - Friday. Your new role Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs. Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area. Maintain the scheduling system and provide internal and external customers with timely and accurate information. Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues. Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales. Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed. Ensure compliance with GDPR regulations when processing customer data. What you'll need to succeed Essential: Experience of working in a customer focused environment. Experience of working within agreed performance targets. Excellent oral and written communications. Proven ability to work methodically, follow agreed procedures and accurately record data and information. Microsoft Office including Word and Excel. Ability to work in a fast paced environment and under pressure. Experience of working with databases. Evidence of competency in a relevant trade. Desirable: Experience of working with large volume data processing activities. Experience of scheduling work. Experience of working with subcontractors. Excellent organisation and time management skills. Experience of working with invoices / accounts What you'll get in return Hybrid working 3 on site - 2 from home Temp to perm opportunity Good rate of pay. Annual leave accrued Free parking when working on site Pension contribution What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

As a multi-trade you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance to Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. Duties & responsibilities: Multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out all aspects of plumbing, whilst being able to carry out other trades also. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Essential and Desirable Criteria Full UK driving licence (MAX 6 Points) Social Housing Experience RG Setsquare is acting as an Employment Agency in relation to this vacancy. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Charity Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Social Value Coordinator. Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets; we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support the Social Value Manager in the delivery of the organisations Social Value strategy by providing a comprehensive administrative support service, supporting the provision of charity services, and monitoring and supporting partners in recording and promoting Social Value outcomes. Day-to-day activities will involve building relationships in the supply chain and monitoring promoting and ensuring defined Social Value outcomes; ongoing reporting; research; creation of marketing material; data input support and analysis; providing support in the completion of and assessing applications for funding; and supporting the organisation and delivery of the annual dinner and awards event. Background The role would suit someone looking for their first career-move in industry and out of their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Housing/Property background - Experience as a Social Housing professional with subject matter expertise in Social Value, Assets, Property Services, Development or Building Safety looking for a new challenge. Procurement - administration in a procurement department or previous work in Social Value. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in an office environment, + customer services and/or administration A positive consultative approach, based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. Task orientated with a strong work ethic. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement and social value As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with 50/50 time spent in an office in Birmingham, and time working from home. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your appointment! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

We are seeking an organised and proactive Planner / Scheduling Support professional to join our housing services team based in Liverpool city centre. This role is critical in ensuring efficient allocation of repairs, maintenance tasks, and operative schedules to support smooth delivery of housing services to residents.The ideal candidate will have experience within social housing or a similar environment and be confident using scheduling tools-particularly DRS (Dynamic Resource Scheduling)-along with wider housing management systems. Key Responsibilities Manage and coordinate daily schedules for operatives and contractors within the housing repairs and maintenance team. Use DRS to allocate work orders, optimise routes, and maximise resource efficiency. Monitor operative workloads, adjust schedules based on emergencies, delays, or tenant needs. Liaise with tenants to arrange appointments, confirm access, and provide updates on repairs. Work closely with repairs supervisors and customer service teams to ensure works are completed within KPIs and service standards. Maintain accurate records of jobs, progress notes, and outcomes within housing management systems. Support in reporting on performance, missed appointments, and schedule adherence. Handle urgent scheduling changes and re-prioritise tasks as needed throughout the day. Provide general administrative and planning support as required by the wider team. Skills & Experience Required Experience using DRS (Dynamic Resource Scheduling) within a housing or maintenance environment - highly desirable. Strong knowledge of housing repairs processes and/or social housing operations. Excellent organisational and multitasking skills. Confident about using IT systems and able to pick up new software quickly. Strong communication skills when dealing with tenants, operatives, and internal teams. Ability to remain calm under pressure and handle fast-paced scheduling demands. Attention to detail and commitment to delivering a high-quality service. What We're Looking For Someone reliable, proactive, and able to work independently. A team player who contributes positively to service delivery. Someone who is comfortable working on-site five days per week in a busy office environment. Immediate start What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents. Working on our long-term partnership with Peabody Housing Trust, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately. Please note this is an office based role, 5 days a week onsite! Responsibilities Handle incoming calls from residents, providing clear and professional updates on repair works. Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting. Maintain accurate records, job notes and audit trails. Review supervisor and operative reports and take appropriate follow-up action. Resolve queries and minor complaints at first point of contact. Monitor shared inboxes, logs and variation requests. Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates. Order materials and equipment as required. Ensure all activity is updated accurately and in line with KPIs and service targets. About You Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery. IT literate with strong system and data-entry skills Understanding of maintenance and repairs terminology Awareness of KPIs and performance targets Knowledge of housing sector processes (desirable) Skills Excellent telephone manner and customer service skills Strong communication and problem-solving abilities Ability to prioritise and manage workload under pressure High attention to detail and accuracy Ability to meet tight deadlines Team player with a positive, flexible approach What We Offer Competitive salary 25 days holiday + bank holidays Pension, medical scheme options and life assurance Employee rewards and wellbeing programme Career development and internal progression opportunities Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Job Title: Repairs Planner Location: Leatherhead Salary: Up to 30,751 per annum DOE Sector: Social Housing Maintenance/GAS CONTRACTOR MUST HAVE PLANNING EXPERIENCE 8-5 Monday-Friday in office. After training potential to work from home 2 days a week but not guaranteed. Job Purpose To manage, schedule, and optimize the daily workload for field engineers, ensuring efficient service delivery to clients while adhering to safety regulations and maximizing productivity. Key Responsibilities Scheduling & Coordination: Utilize in-house systems to manage reactive and planned maintenance jobs. Dispatch: Assign jobs to engineers, ensuring proper geographical planning and skill matching. Operational Efficiency: Optimize the daily diaries of field engineers to maximize productivity and minimize downtime. Communication: Act as the main point of contact for engineers, clients, and suppliers via phone and email. System Maintenance: Ensure all computer systems are updated in real-time to maintain operational visibility. Compliance: Monitor and ensure gas inspections are conducted according to company policy. Escalation Management: Proactively handle urgent callouts and escalate issues to team leaders when necessary. Indeed +2 Required Skills & Experience Experience: Proven experience in a planning or scheduling role, preferably within the domestic gas/heating industry. Technical Knowledge: Good understanding of gas compliance and maintenance scheduling. IT Skills: Proficiency in Microsoft Office, particularly Excel and Word, and experience with scheduling software. Communication: Excellent verbal and written communication skills for client and engineer liaison. Organisation: Strong time management and organizational abilities, with the capacity to thrive under pressure. IF You feel as so you have the experience for this PLANNER role, please email your CV directly to :