Operations Manager - Remediation Project (Mortgages)

Operations Manager - Remediation Project (Mortgages)

Start: ASAP

Duration: 2 months

Day Rate: £400 (inside IR35)

Location: Remote

This is an exciting opportunity to be part of a Deloitte team supporting the delivery of a large-scale remediation programme.

You will have a demonstrated history of working in the Financial Services industry. skilled in commercial mortgages, collections & recovery Strategies.

Results driven and data driven with strong operations experience with customers in financial difficulties and vulnerability.

Responsibilities

• Oversee day-to-day operations of mortgage servicing and collections functions, ensuring efficiency, quality, and strong customer outcomes.
• Manage end-to-end mortgage processes, including servicing, arrears management, and recoveries.
• Implement effective collections strategies across all stages of delinquency.
• Ensure compliance with regulatory requirements and internal risk controls.
• Monitor KPIs, SLAs, and portfolio performance, driving continuous improvement initiatives.
• Lead, develop, and performance-manage operational teams.
• Collaborate with Risk, Compliance, and Finance to support reporting, audits, and operational resilience.