Operations Assistant

Operations Assistant - Insurance (Underwriting & Claims Support)Location: LondonCompany: Underwriting Agency and MGA About the CompanyA specialist underwriting and claims Managing General Agent (MGA) This is an exciting opportunity to join a growing, collaborative and high-performing operations team at the heart of London's insurance market. The OpportunityWe are looking for a proactive and detail-oriented Operations Assistant to support both underwriting and claims functions. This is a varied and hands-on role, ideal for someone with insurance experience who is keen to develop their career within a dynamic MGA environment. You will play a key role in ensuring the smooth running of day-to-day operations, working closely with underwriters, claims handlers, brokers and insureds. Key ResponsibilitiesUnderwriting Support Assist with the renewal process, including requesting and processing proposal forms Input and manage data within internal systems Produce rating sheets using Excel Process policy adjustments and endorsements Generate policy documentation Liaise with brokers, insureds and internal teams Support payment plan setup with accounts Claims Support Log and process new claims into internal systems Prepare files and allocate to Claims Handlers Maintain claims diary systems Manage correspondence and file requests Produce and distribute bordereaux reports General & Operational Duties Maintain departmental procedures and documentation Provide professional support to brokers and clients Assist with general office duties and reception cover when required Contribute to a positive team culture and continuous improvement About You Previous insurance experience is essential Background in operations or administration within financial services Strong attention to detail and organisational skills Confident using Microsoft Excel and Word Excellent written and verbal communication skills A team player with a proactive, "can-do" attitude Able to manage workload effectively and meet deadlines Why Join? Join a respected and growing MGA within the London market Gain exposure across both underwriting and claims functions Work in a collaborative, supportive and professional environment