Senior Pensions Administrator

A client of ours in the Pensions space is seeking a Senior Pensions Administrator to join its established Birmingham team. This is a business-as-usual role supporting a portfolio of Defined Benefit pension schemes, offering the opportunity to work within a highly respected and well-structured administration function.

This role is open to individuals at Senior Administrator level with strong technical and peer review experience, or those operating at Team Leader / Team Manager level looking to take on broader responsibility for operational oversight, quality control, and team development.

The successful candidate will play a key role in maintaining high service standards, improving operational processes, and supporting both client relationships and junior team members.

Key responsibilities:

• Oversee the delivery of high-quality pensions administration services across Defined Benefit schemes
• Peer review and sign-off complex pension calculations, member events, and administrative tasks
• Act as an escalation point for complex member and client queries via email, letter, and telephone
• Maintain a detailed understanding of scheme rules and ensure all work complies with regulatory and internal standards
• Support client relationships, including budgeting, project tracking, and process improvement initiatives
• Review and sign off pension increases, benefit statements, reports, and scheme communications
• Ensure errors, complaints, and omissions are handled appropriately and within agreed timelines
• Identify opportunities to improve efficiency, service delivery, and client outcomes
• Coach, mentor, and support the development of junior team members
• Contribute to continuous improvement and implementation of administration best practice

Key requirements:

• Strong experience in occupational pensions administration, with Defined Benefit knowledge essential
• Proven ability to peer review complex calculations and administrative work
• Experience improving processes and maintaining high quality standards
• Strong technical understanding of pensions legislation and scheme rules
• Excellent organisational skills and attention to detail
• Confident communicator with the ability to build relationships internally and with clients
• Experience mentoring or supervising others is highly desirable

Working arrangements:

• Hybrid model
• Must be willing to commute to Birmingham area once per week