Job Description
Service Manager
Salary: £22,597.64 pro-rata (FTE £41,805.63)
Contract: Fixed Term 12 months
Your week: 20 hours per week: Mon, Tues, Thurs 9:00am - 4:30pm
Location: Office Based - Gainsborough HRS
As a Service Manager, you ll take ownership of the day to day running of our Gainsborough HRS service, ensuring the delivery of safe, high quality, person centred support for our customers. You ll lead and inspire your team, maintain regulatory compliance, and work collaboratively with partners to deliver a service that promotes independence, dignity and wellbeing.
Snapshot of your role
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Lead the day to day operational management of the service, ensuring compliance with all contractual, regulatory and legislative requirements.
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Deliver a safe, person centred service where customers receive support aligned to their assessed needs and personal goals.
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Oversee safeguarding, incidents, complaints, risk management and quality assurance processes, ensuring timely reporting and action.
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Manage referrals, assessments and support planning, ensuring these are current, meaningful and customer focused.
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Provide strong leadership to Community Support Workers, Night Porters, the Estates Officer and Cleaner, ensuring effective supervision, staffing levels and service delivery.
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Maintain financial oversight including budgets, rent accounts, expenditure monitoring and adherence to financial procedures.
What we re looking for
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Knowledge of housing related support services, particularly homelessness.
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Understanding of regulatory standards, professional boundaries and safeguarding requirements.
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Experience working with partners, including organising and leading multi agency meetings.
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Ability to manage anti social behaviour, apply Positive Behaviour Support approaches and empower customers to shape their service.
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Awareness of basic building maintenance and health & safety responsibilities.
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Strong communication skills with the ability to resolve conflict using mediation techniques.
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Competent use of Microsoft Office systems including Word, Excel and Outlook.
Desirable
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Experience of line management within a care, housing or support environment.
A full UK driving licence, access to own car and willingness to travel is required.
Enhanced DBS clearance is required for this role.
Please read the attached Job Description before applying so you understand the full scope of the role
Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
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Closing Date: Wednesday 18th March 2026
