Service Advisor Stockton-on-Tees, England, United Kingdom

Location: Stockton-on-Tees, England, United Kingdom

About us: We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands and selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in rewards and benefits to support your career, wellbeing, and life outside of work.

Contract Type: Maternity Cover - Temp, Full time

Hours: 42 hours per week (Monday to Friday 8:00 - 18:00, with one early finish per week; Saturdays 8:00 - 14:00 on a rota basis)

Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum

Teesside Volkswagen is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. This is an opportunity to develop your skills within a supportive team environment.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our Aftersales Manager, who will help enhance your knowledge and experience alongside the team, enabling you to develop your skills and establish a strong career within the industry.

As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression.

• Booking MOTs, services and other repair work for customers
• Advising customers about warranty cover and upselling additional parts / accessories that benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and maintaining effective communication when a vehicle is in the workshop
• Maintaining accurate customer records and updating the systems when bookings are made

As a Service Advisor you should have energy, a warm personality and a real passion for delivering a first-class customer experience. You will have excellent communication skills and the ability to explain technical information clearly. Prior experience using Kerridge / ADP is advantageous, as is knowledge of other essential dealer systems.

You should be a great team player but also able to work independently. We are interested in candidates who have worked in a similar automotive role with a strong customer service and car enthusiasm.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind

• MyView PayNow - access a portion of your pay as you earn with features to stream, save, and track money
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and exclusive retail and lifestyle discounts

We strongly believe in nurturing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and celebrate success at all levels.

Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

We conduct relevant employment checks prior to commencement, including verification of recent employment, address, and criminal record where applicable. Driving roles may require a driving licence check. All offers of employment are subject to a probation period of 6 months. We take data protection seriously and will process your data in line with our Privacy Notice.

To apply, please follow the employer's application process. If your application is successful, a member of the Talent Acquisition Team will be in touch.