Job Description
Reference Number: V566
Job Title: Mentor Manger
Location: Dundee
Contract Type: Fixed Term Contract
Hours: 35 hours per week full time
Salary: FTE £25,625
DBS/PVG: PVG required
Job Family: 3
Line Manager: Project Manager Mentoring and Supported Volunteering Program
Closing date: 27th March 2026
Interview Date/s: TBC
Anticipated start date: TBC
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
We remove barriers to volunteering and social action, making it easier for people who don t always get the chance to take part.
We listen to and amplify voices that aren t always heard, helping volunteers and communities influence change.
We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
We connect businesses with communities, creating meaningful employee volunteering projects.
We show the impact of volunteering and social action, proving how it changes lives for the better.
Our promise to volunteers
We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.
It s a brilliant time to join us. We re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.
Role Purpose
Our Mentoring and Supported Volunteering program (MSV) empowers people to improve their quality of life & reduce their vulnerabilities by using volunteer mentors and volunteer opportunities within their communities to build resilience, confidence & aspirations, gain practical experience, boosting CV s through obtaining UK based references and moving towards employment.
Our approach is person centered and participants are matched with a volunteer mentor whose experience, expertise or interests compliment the needs & aspirations prioritised by the person and provide peer support & mentoring delivered flexibly in the community.
Regular intensive engagement sessions with volunteer mentors provide a unique third space between services/institutions/employer & friend/peer in which people can work towards positive changes & goals in a supportive, strengths-based setting.
MSV focusses on a strengths-based approach, combining peer support & mentoring enabling people to engage in a self-determined & positive way with community and employment opportunities.
We also offer tailored, and supported volunteer placements with our third sector charity partners, for a period of 3-6 months tailored directly to the individual s needs. This is based on their job aspirations, current skillsets, motivations, and interests to create the best fit and get the most out of the experience. The mentor manager successful in this post will not directly place or support participants in these volunteering placements but will work closely with the MSV volunteer manager as there is often cross-over of participants and in-house referrals between mentoring and supported volunteering, as these services are often complementary to each other.
Who does MSV support? - Participants eligible for All in Dundee support include, but are not limited to:
Those who are long-term unemployed / inactive
Those with mild to moderate physical and mental health conditions, including disabilities,
Those requiring specialist / bespoke support to access the workplace (e.g. neurodiverse customers)
Those with severe and enduring mental health conditions
Families with children experiencing poverty including Best Start Bright Future s Priority Families
Women returners
Young people with Additional Support Needs who are most at risk of not participating in education, training, or employment
Those with a history of offending or drug / substance misuse
Customers experiencing precarious work or in-work poverty and are at risk of leaving employment
Other customers where applicants can evidence a demand and a gap in support for those customers
Key Duties Responsibilities
To recruit, process, train and support volunteer mentors across Dundee.
Develop strong relationships with our diverse pool of mentors to ensure they feel supported, valued and listened to
Provide information to key workers about our mentoring offer, including FAQ sheets and promotional materials that can be shared
Explore new avenues for mentor recruitment and develop and maintain relationships with referral partners
Create engaging content and share with our Communications Team so it can be promoted across our social media channels
To engage directly with our local beneficiaries, who have numerous barriers and challenges in their lives, and work to understand their wants, needs and aspirations in order to make the best mentor match
To manage the risk assessment, quality assurance and audit processes as appropriate
Ensure monitoring, impact and evaluation information and data is collected and that the project meets its agreed targets, reporting format and schedule.
Assist in project development and in the creation of new resources and training materials
Promoting and representing Volunteering Matters
Contribute to the wider Volunteering Matters staff teams, upholding our values and commitment to equality, diversity and inclusion at all times.
Person Specification
Skills
A sound and comprehensive understanding of the challenges and barriers that people we support face
Strong written and verbal communication skills
Excellent organisational and IT skills
Excellent people skills with the ability to build professional, long-term relationships with others e.g., referral partners, participants and volunteer mentors
Person-focused, and adaptable able to go from delivering group mentor training to chatting with a nervous participant
Ability to manage a busy workload and prioritise tasks accordingly
Strong attention to detail and a willingness to accurately record all interactions
An understanding of safeguarding and the importance of following the organisation s policy and procedures related to this
A passion for supporting people and in particular, an understanding of the value and impact mentoring can have
Confidence delivering training virtually and face to face
Experience
Experience working with and supporting a diverse range of people in a community setting is essential
Demonstratable relationship management experience with a wide range of partners and stakeholders
Proven ability to communicate effectively and work as part of a team
Experience delivering training would be advantageous.
Qualifications
Relevant experience and values alignment is more important for this role than specific qualifications
Other
Although home-based, our model of delivery requires being on the ground in communities, and so a regular presence in, and travel within Dundee is required.
All aspects of the role will be risk assessed.
Internet access to enable remote working is essential. IT equipment and infrastructure will be supplied.
This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.
Essential Requirements all staff
Understanding of Our Values
Demonstrates awareness of and alignment with Volunteering Matters core values.
Commitment to promoting inclusion, respect, and community impact.
Teamwork and Collaboration
Works well with others and contributes to a supportive, inclusive environment.
Able to collaborate across teams and with external partners.
Commitment to Equality, Diversity, and Inclusion (EDI)
Understands the importance of EDI in all aspects of work.
Treats all individuals fairly and respectfully.
Communication Skills
Clear and effective verbal and written communication.
Ability to engage positively with colleagues, volunteers, and external stakeholders.
Organisation and Time Management
Ability to manage tasks effectively and prioritise workload.
Reliable and proactive in meeting deadlines.
Problem-Solving and Initiative
Can identify challenges and propose practical solutions.
. click apply for full job details
Job Title: Mentor Manger
Location: Dundee
Contract Type: Fixed Term Contract
Hours: 35 hours per week full time
Salary: FTE £25,625
DBS/PVG: PVG required
Job Family: 3
Line Manager: Project Manager Mentoring and Supported Volunteering Program
Closing date: 27th March 2026
Interview Date/s: TBC
Anticipated start date: TBC
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
We remove barriers to volunteering and social action, making it easier for people who don t always get the chance to take part.
We listen to and amplify voices that aren t always heard, helping volunteers and communities influence change.
We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
We connect businesses with communities, creating meaningful employee volunteering projects.
We show the impact of volunteering and social action, proving how it changes lives for the better.
Our promise to volunteers
We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.
It s a brilliant time to join us. We re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.
Role Purpose
Our Mentoring and Supported Volunteering program (MSV) empowers people to improve their quality of life & reduce their vulnerabilities by using volunteer mentors and volunteer opportunities within their communities to build resilience, confidence & aspirations, gain practical experience, boosting CV s through obtaining UK based references and moving towards employment.
Our approach is person centered and participants are matched with a volunteer mentor whose experience, expertise or interests compliment the needs & aspirations prioritised by the person and provide peer support & mentoring delivered flexibly in the community.
Regular intensive engagement sessions with volunteer mentors provide a unique third space between services/institutions/employer & friend/peer in which people can work towards positive changes & goals in a supportive, strengths-based setting.
MSV focusses on a strengths-based approach, combining peer support & mentoring enabling people to engage in a self-determined & positive way with community and employment opportunities.
We also offer tailored, and supported volunteer placements with our third sector charity partners, for a period of 3-6 months tailored directly to the individual s needs. This is based on their job aspirations, current skillsets, motivations, and interests to create the best fit and get the most out of the experience. The mentor manager successful in this post will not directly place or support participants in these volunteering placements but will work closely with the MSV volunteer manager as there is often cross-over of participants and in-house referrals between mentoring and supported volunteering, as these services are often complementary to each other.
Who does MSV support? - Participants eligible for All in Dundee support include, but are not limited to:
Those who are long-term unemployed / inactive
Those with mild to moderate physical and mental health conditions, including disabilities,
Those requiring specialist / bespoke support to access the workplace (e.g. neurodiverse customers)
Those with severe and enduring mental health conditions
Families with children experiencing poverty including Best Start Bright Future s Priority Families
Women returners
Young people with Additional Support Needs who are most at risk of not participating in education, training, or employment
Those with a history of offending or drug / substance misuse
Customers experiencing precarious work or in-work poverty and are at risk of leaving employment
Other customers where applicants can evidence a demand and a gap in support for those customers
Key Duties Responsibilities
To recruit, process, train and support volunteer mentors across Dundee.
Develop strong relationships with our diverse pool of mentors to ensure they feel supported, valued and listened to
Provide information to key workers about our mentoring offer, including FAQ sheets and promotional materials that can be shared
Explore new avenues for mentor recruitment and develop and maintain relationships with referral partners
Create engaging content and share with our Communications Team so it can be promoted across our social media channels
To engage directly with our local beneficiaries, who have numerous barriers and challenges in their lives, and work to understand their wants, needs and aspirations in order to make the best mentor match
To manage the risk assessment, quality assurance and audit processes as appropriate
Ensure monitoring, impact and evaluation information and data is collected and that the project meets its agreed targets, reporting format and schedule.
Assist in project development and in the creation of new resources and training materials
Promoting and representing Volunteering Matters
Contribute to the wider Volunteering Matters staff teams, upholding our values and commitment to equality, diversity and inclusion at all times.
Person Specification
Skills
A sound and comprehensive understanding of the challenges and barriers that people we support face
Strong written and verbal communication skills
Excellent organisational and IT skills
Excellent people skills with the ability to build professional, long-term relationships with others e.g., referral partners, participants and volunteer mentors
Person-focused, and adaptable able to go from delivering group mentor training to chatting with a nervous participant
Ability to manage a busy workload and prioritise tasks accordingly
Strong attention to detail and a willingness to accurately record all interactions
An understanding of safeguarding and the importance of following the organisation s policy and procedures related to this
A passion for supporting people and in particular, an understanding of the value and impact mentoring can have
Confidence delivering training virtually and face to face
Experience
Experience working with and supporting a diverse range of people in a community setting is essential
Demonstratable relationship management experience with a wide range of partners and stakeholders
Proven ability to communicate effectively and work as part of a team
Experience delivering training would be advantageous.
Qualifications
Relevant experience and values alignment is more important for this role than specific qualifications
Other
Although home-based, our model of delivery requires being on the ground in communities, and so a regular presence in, and travel within Dundee is required.
All aspects of the role will be risk assessed.
Internet access to enable remote working is essential. IT equipment and infrastructure will be supplied.
This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.
Essential Requirements all staff
Understanding of Our Values
Demonstrates awareness of and alignment with Volunteering Matters core values.
Commitment to promoting inclusion, respect, and community impact.
Teamwork and Collaboration
Works well with others and contributes to a supportive, inclusive environment.
Able to collaborate across teams and with external partners.
Commitment to Equality, Diversity, and Inclusion (EDI)
Understands the importance of EDI in all aspects of work.
Treats all individuals fairly and respectfully.
Communication Skills
Clear and effective verbal and written communication.
Ability to engage positively with colleagues, volunteers, and external stakeholders.
Organisation and Time Management
Ability to manage tasks effectively and prioritise workload.
Reliable and proactive in meeting deadlines.
Problem-Solving and Initiative
Can identify challenges and propose practical solutions.
. click apply for full job details
About VOLUNTEERING MATTERS