Director of Operations
Nuffield Health, Parkside Hospital Wimbledon, London SW19 5NX SMT Permanent Full time 37.5 hours per week
Nuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring your expertise to our Nuffield Parkside Hospital and help us build a healthier nation?
As an integral part of the Senior Management Team, you will support the development of the Charity's overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across the hospital to deliver the highest standards of performance and customer service to all key stakeholders.
Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance, and service contract delivery.
As Director of Operations, you will:
- Support the Hospital Director and Director of Clinical Services in leading and developing the Hospital, ensuring that performance exceeds agreed quality and financial targets
- To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities
- Budget management - to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information
- Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness
- Deliver a patient pathway that ensure high levels of customer service to all beneficiaries
- Endorse the charity's connected service propositions to the local consumer market in line with the Hospital's sales plan
- To effectively lead all non-clinical services and colleagues within the hospital through their Heads of Departments to build highly engaged teams who provide efficient, safe and consistent ways of working
- Engage with various payor groups to drive activity
- Engage with central teams in delivering safe operational processes
As Director of Operations, you will need to have:
- Significant, proven commercial experience
- Strong influencing skills
- Financial management experience and analytical skills
- Experience of managing outsourced servicesProject management and implementation of efficient process implementation experience
- Excellent people skills and ability to act as negotiator, mediator and driver
- Working understanding of Independent Healthcare sector