Duty Control Manager

We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.

TransPennine Express are excited to announce it is looking for Duty Control Managers to lead the Control team on shift and support Transpennine Express in the management of the daily train plan for TransPennine Express.

You will be responsible for leadership of our Control Team, line management of a team of Controllers and to undertake safe management of incidents across the operation of the network.

We are looking for an individual with:

• Leadership capability and significant experience of both leading and managing teams;
• Experience of managing safety critical or high pressurised environments and associated team ethics;
• Ability to work a shift pattern that includes Early's, Late's , Nights, Weekends and Bank Holidays;
• Ability to manage complex situations that require critical thinking about the railway environment in real-time;
• Confidence to express clearly to a varying audience depending on the situation / scenario being managed;
• Experience of working in high pressured environments, but also able to manage periods of quiet in such environments - both extremes;
• Ability to attain safety rules, railway operational knowledge through training, competence and personal development;
• Ability to act as an Incident Commander for TPE in times of severe disruption;
• Ability to demonstrate a proactive and positive approach to personal development and staff development to deliver operational & customer excellence;
• A1 assessor or equivalent (desired);
• Member of the Institution of Railway Operators - MIRO or FIRO (desired);
• Rules and Regulations knowledge to Driver, Signaller or Conductor levels (desired but not essential);
• Transport Experience - preferably Railway Operations (desirable but not essential);
• ILM level 5 or higher in Leadership, Management or Business Management (desired but not essential)

IT proficiency in Word, Excel, PowerPoint & Outlook and ability to learn and use railway IT systems such as TRUST/TOPS, GENIUS, DATASYS LOG, P2, CCF, BUGLE, etc

Leading and managing a dynamic team is an ESSENTIAL element to this role, as well as managing the interface with Network Rail, other Train Operator Control Centres across the country and internal staff which includes stations, conductors, drivers, revenue protection, managers and directors. You will be expected to deal with management of incidents and be the FTPE ambassador to manage and reduce safety risk, increase customer journey opportunities and manage operational performance where the train plan may be disrupted. You will currently be or become a professional railway operator that balances the required needs of railway operational delivery for the customer experience. In effect, you will be the most senior person on duty managing the operational Railway and will take the lead on a variety of challenges and scenarios.

This post is a SAFETY CRITICAL position and a Senior Control Team post.

The position would be of interest to those who are keen to learn and develop their knowledge and understanding of the railway with a view to developing an interesting, varying and fulfilling future.

If that sounds like the right fit for you, we'd love to hear from you, please click apply and complete an application form.

• Excellent career prospects.
• A personal development plan.
• Structured training and development
• Competitive salary paid on 4 weekly basis.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependants .
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service for you and your dependants .
• Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• Plus, high street and lifestyle discounts as well as a cycle to work scheme .

Terms and conditions apply

Goings places has never felt better!

At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.