We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you a motivated Salesforce Senior Developer who is passionate about delivering key customer outcomes utilising the Salesforce Comms Cloud ecosystem? "Do you have expert knowledge of Salesforce products, development strategies and practices that can be leveraged to deliver robust, scalable and industry leading solutions? What you'll do - Design and deliver complex Salesforce Industries ( Vlocity / Comms Cloud) solutions across product, pricing, contracting, and fulfilment Build and govern Enterprise Product Catalogue (EPC) and Industries CPQ models for telecom products and bundles Implement Order Management orchestration and decomposition to support end to end fulfilment journeys Create high quality digital and agent journeys using OmniStudio ( OmniScripts , FlexCards ) Develop robust integrations and platform logic using Apex, LWC, Integration Procedures, and APIs Work closely with product, architecture, QA, and delivery teams to ship reliable, production ready solutions What you'll bring - Proven extensive Salesforce development experience on multi-cloud solutions (Sales, Service, Experience, Comms) Proven experience working hands on Salesforce Industries / Communications Cloud experience Strong experience with EPC, CPQ, OmniStudio , and Order Management Solid Apex, LWC, and SOQL skills in large scale enterprise environments Telecom, utilities, or complex B2B product experience preferred Team overview: UK&I Technology Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you'll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You'll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That's not all. You'll also design, develop and deliver digital services for millions of customers across the UK. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you a motivated Salesforce Senior Developer who is passionate about delivering key customer outcomes utilising the Salesforce Comms Cloud ecosystem? "Do you have expert knowledge of Salesforce products, development strategies and practices that can be leveraged to deliver robust, scalable and industry leading solutions? What you'll do - Design and deliver complex Salesforce Industries ( Vlocity / Comms Cloud) solutions across product, pricing, contracting, and fulfilment Build and govern Enterprise Product Catalogue (EPC) and Industries CPQ models for telecom products and bundles Implement Order Management orchestration and decomposition to support end to end fulfilment journeys Create high quality digital and agent journeys using OmniStudio ( OmniScripts , FlexCards ) Develop robust integrations and platform logic using Apex, LWC, Integration Procedures, and APIs Work closely with product, architecture, QA, and delivery teams to ship reliable, production ready solutions What you'll bring - Proven extensive Salesforce development experience on multi-cloud solutions (Sales, Service, Experience, Comms) Proven experience working hands on Salesforce Industries / Communications Cloud experience Strong experience with EPC, CPQ, OmniStudio , and Order Management Solid Apex, LWC, and SOQL skills in large scale enterprise environments Telecom, utilities, or complex B2B product experience preferred Team overview: UK&I Technology Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you'll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You'll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That's not all. You'll also design, develop and deliver digital services for millions of customers across the UK. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
About The Role UX and CRO Specialist Location: Hybrid (3 days in a phs office) Reports to: Head of Marketing & Digital phs Group is looking for a skilled UX and CRO Specialist to improve the usability, design, and performance of our digital platforms - primarily the phs Group website and the myphs customer portal. This role blends UX design with conversion rate optimisation (CRO) to deliver intuitive experiences that increase engagement and drive measurable growth. It would be beneficial in your application to specify which CRO tools you are familiar with and your experience in this area, along with your experience of using VWO / GA4, or similar tools such as Optimizley or Convert. About the Role You'll lead end-to-end UX and CRO initiatives, working closely with internal teams including IT, Customer Services, Commercial Operations, Sales, and external agencies. Using tools such as VWO, GA4, Hotjar, and Looker Studio, you'll design experiments, analyse performance, and deliver data-driven improvements across all phs websites. Key Responsibilities User Experience Design Lead UX design projects across phs websites and digital platforms. Conduct user research, create wireframes, prototypes, and user journeys. Collaborate with PPC, SEO, developers, designers, and marketing stakeholders. Conversion Rate Optimisation Own and manage the CRO programme across digital touchpoints. Build and maintain a prioritised experimentation roadmap using PIE/ICE or similar. Design and execute A/B and multivariate tests via VWO. Develop hypotheses based on analytics (GA4, Looker Studio) and qualitative insights. Analyse results, identify significance, extract insights, and report learnings. Collaborate with sales and commercial teams to integrate Salesforce data. Performance Monitoring & Optimisation Monitor performance using VWO, Google Analytics, Hotjar, and similar tools. Identify optimisation opportunities and implement iterative improvements. Project Management Manage the UX roadmap for phs websites, myphs portal, and phs shop. Coordinate with marketing, IT, agencies (including Spindogs), VMO support, and sales teams. Provide regular updates to the Head of Marketing and Digital. Measures of Success Growth in digital qualified leads. Increased adoption and self-service usage of the myphs portal. Improved website conversion rates and engagement metrics. Delivery of UX projects on time with measurable improvements. Key Skills & Experience Strong experience in UX research and CRO, preferably in B2B. Expertise with VWO, GA4, and Looker Studio; Salesforce familiarity is a plus. Knowledge of A/B testing principles and prioritisation frameworks (PIE/ICE). Ability to combine quantitative and qualitative insights to form hypotheses. Experience with customer portals or similar digital tools. Knowledge of HTML/CSS/front-end principles (desirable). Strong analytical, problem-solving, communication and stakeholder engagement skills. Degree in Digital Marketing or related field; minimum 2 years in UX/CRO. What We Offer 23 days annual leave + bank holidays, holiday buy/sell scheme. phs Perks discounts, full training, ILM qualifications. Mon-Fri hours, no weekends, career development opportunities. Pension, life assurance, enhanced maternity/paternity. Free on-site parking and the opportunity to thrive in a market-leading company. If this sounds like the role for you, we'd love to receive your application. About phs phs Group, founded in 1963, is the leading provider of Hygiene Services in the UK, Spain and Ireland, serving over 120,000 customers across 300,000 locations. Our brands include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
Mar 17, 2026
Full time
About The Role UX and CRO Specialist Location: Hybrid (3 days in a phs office) Reports to: Head of Marketing & Digital phs Group is looking for a skilled UX and CRO Specialist to improve the usability, design, and performance of our digital platforms - primarily the phs Group website and the myphs customer portal. This role blends UX design with conversion rate optimisation (CRO) to deliver intuitive experiences that increase engagement and drive measurable growth. It would be beneficial in your application to specify which CRO tools you are familiar with and your experience in this area, along with your experience of using VWO / GA4, or similar tools such as Optimizley or Convert. About the Role You'll lead end-to-end UX and CRO initiatives, working closely with internal teams including IT, Customer Services, Commercial Operations, Sales, and external agencies. Using tools such as VWO, GA4, Hotjar, and Looker Studio, you'll design experiments, analyse performance, and deliver data-driven improvements across all phs websites. Key Responsibilities User Experience Design Lead UX design projects across phs websites and digital platforms. Conduct user research, create wireframes, prototypes, and user journeys. Collaborate with PPC, SEO, developers, designers, and marketing stakeholders. Conversion Rate Optimisation Own and manage the CRO programme across digital touchpoints. Build and maintain a prioritised experimentation roadmap using PIE/ICE or similar. Design and execute A/B and multivariate tests via VWO. Develop hypotheses based on analytics (GA4, Looker Studio) and qualitative insights. Analyse results, identify significance, extract insights, and report learnings. Collaborate with sales and commercial teams to integrate Salesforce data. Performance Monitoring & Optimisation Monitor performance using VWO, Google Analytics, Hotjar, and similar tools. Identify optimisation opportunities and implement iterative improvements. Project Management Manage the UX roadmap for phs websites, myphs portal, and phs shop. Coordinate with marketing, IT, agencies (including Spindogs), VMO support, and sales teams. Provide regular updates to the Head of Marketing and Digital. Measures of Success Growth in digital qualified leads. Increased adoption and self-service usage of the myphs portal. Improved website conversion rates and engagement metrics. Delivery of UX projects on time with measurable improvements. Key Skills & Experience Strong experience in UX research and CRO, preferably in B2B. Expertise with VWO, GA4, and Looker Studio; Salesforce familiarity is a plus. Knowledge of A/B testing principles and prioritisation frameworks (PIE/ICE). Ability to combine quantitative and qualitative insights to form hypotheses. Experience with customer portals or similar digital tools. Knowledge of HTML/CSS/front-end principles (desirable). Strong analytical, problem-solving, communication and stakeholder engagement skills. Degree in Digital Marketing or related field; minimum 2 years in UX/CRO. What We Offer 23 days annual leave + bank holidays, holiday buy/sell scheme. phs Perks discounts, full training, ILM qualifications. Mon-Fri hours, no weekends, career development opportunities. Pension, life assurance, enhanced maternity/paternity. Free on-site parking and the opportunity to thrive in a market-leading company. If this sounds like the role for you, we'd love to receive your application. About phs phs Group, founded in 1963, is the leading provider of Hygiene Services in the UK, Spain and Ireland, serving over 120,000 customers across 300,000 locations. Our brands include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
The Youth Endowment Fund Head of Digital Communications Reports to:Director of External Affairs and Youth Understanding Salary: £67,800 Location: Central London or Hybrid (see below) Contract: 2-year fixed term contract Closing date for applications: 12pm, Tuesday 7th April 2026 Interview dates: Week commencing 20th April 2026 About the Youth Endowment Fund (YEF) All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope. But it doesn t have to be this way. The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it. Communications at YEF The Communications team, within the External Affairs and Youth Understanding directorate, is a critical arm of the organisation. We can only reduce violence if people hear about what works and put it into practice. Change is hard and it only happens if people trust where it comes from and want to engage with what we are communicating. We can only make change at scale if we re smart about using digital tools to reach a growing, diverse audience across society. We need professionals working across our sectors youth-workers, police officers, social workers, policymakers, headteachers, and more to find out about and be part of our movement. To do this, we must communicate with humility, authenticity and clarity. We need politicians, commissioners and funders to follow our guidance and use our products. To do this, we must secure a seat at the table, communicate with intellectual rigour and persuade using the evidence. We also need to connect with wider society, helping anyone who cares about making Britain safer for the next generation to understand what we do, what works and how they can support our cause. To do this, our brand must be accessible and inspiring, leveraging robust research alongside human storytelling. As the Head of Digital Communications, you will be essential to achieving our mission. You will join the YEF at an exciting time. We are entering a crucial phase of increasing our policy influence at the top of government, changing things for the better across our sectors education, youth justice, youth sector, children s services, policing, health and mobilising a movement to keep children and young people safe. Your job is to make sure that the right people are drawn to our website and our digital communications, that they discover and engage with our content from quoting our data, to using our Toolkit and evidence, to following practical recommendations in our guidance, to watching videos about the latest trends and conversations in violence prevention and trust what we have to say. You will support the Director of External Affairs and Youth Understanding to plan, build and execute a digital campaign to make all of this happen. You will help to lead the Communications team to hold the attention of our priority audiences and making them act. Key Responsibilities The core of your job is to ensure that YEF's audience grows rapidly and strategically in size, that people working in our sectors gain awareness and confidence in our brand and that decision-makers engage with our work via our digital channels: our website, social media, newsletters, search, long- and short-form videos and the Safe podcast. You will further develop YEF s existing digital marketing strategy into a national campaign across for mobilising the evidence to prevent violence affecting children and young people. You will provide leadership to YEF generally and the Communications team specifically - managing the Senior Digital Marketing Manager and Digital Marketing and Communications Officer to develop internal collaboration for boosting organisation-wide digital activity, such as call-to-actions via social media and video content. You will execute a strategy for moving to a more segmented, sector-specific communication strategy that engages each audience (whether teachers, youth workers, police officers etc.) to use of YEF s products whether our Toolkit, our Guidance on what works and self-assessment tools for each sector. To commission and develop compelling, eye-catching video content that authentically showcases case studies of our work, drives our audiences towards our channels and products and significantly boosts widespread engagement views, likes, comments and shares online. To help secure and convert high-profile digital communications opportunities for the team in representing YEF s work, including podcast and video placements. To develop and leverage relevant agency relationships, and use data analytics, to optimise our SEO positioning for online searches related to youth violence, advise on investment in paid advertising to drive traffic to our website and products, and generally boost our digital engagement. About You You are this sort of person: You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences without oversimplifying. You bring clarity where others bring jargon. You get things done. You re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. You are skilled at designing and delivering digital comms and audience journeys for different segments of an organisation s audience. You know how to build up a clear picture of audience members, develop their customer journey and turn them from unaware to aware, to a user and then an advocate. You think big and adapt fast. You re a strategic thinker who can see the big picture without losing sight of the detail. You re logical, creative, and open to challenge always testing and refining your ideas. You care about the detail. You like getting a system working well, planning a campaign and getting the detail right, organizing who is doing what and seeing it all happen. You pay attention to what is happening in the world. You re plugged into current affairs, technological trends and media conversations, particularly when it comes to British society. You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, backgrounds and values. You have: A track record of driving digital communications to hundreds of thousands of people at a regional or national scale. You have led, planned and executed campaigns that bring about measurable outcomes online and practical change in the real world. Experience working with a mission-driven charity, organisation or business. You care about using your extensive digital skills to drive the work of an organisation striving to achieve social change. Experience within a leadership or management position. You have led people to drive bold, transformative communications for an organisation, company or business. Expertise in using technical tools and data analytics to target audiences online. You know how to segment and target digital audiences, transform SEO performance, develop high quality websites, increase newsletter engagement and bring new technical tools to solve problems. You have experience of commissioning creative partners - like consultants, videographers and designers - to produce compelling digital outputs and developing narrative-led content about urgent social issues that draws people in. A track record of producing video such as case studies, explainers or podcasts - to increase positive regard, brand awareness and audience engagement on LinkedIn, Instagram Reels, YouTube, TikTok and X. You may have the following, but they are not necessary: A qualification in digital marketing. Past experience of using Salesforce for marketing campaigns. Experience of working in or close to one or more of our priority sectors:education, youth justice, youth sector, children s services, policing and health. Knowledge of using Artificial Intelligence to ethically and effectively boost digital performance at an organisation While it s not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence. It s important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however . click apply for full job details
Mar 17, 2026
Full time
The Youth Endowment Fund Head of Digital Communications Reports to:Director of External Affairs and Youth Understanding Salary: £67,800 Location: Central London or Hybrid (see below) Contract: 2-year fixed term contract Closing date for applications: 12pm, Tuesday 7th April 2026 Interview dates: Week commencing 20th April 2026 About the Youth Endowment Fund (YEF) All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope. But it doesn t have to be this way. The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it. Communications at YEF The Communications team, within the External Affairs and Youth Understanding directorate, is a critical arm of the organisation. We can only reduce violence if people hear about what works and put it into practice. Change is hard and it only happens if people trust where it comes from and want to engage with what we are communicating. We can only make change at scale if we re smart about using digital tools to reach a growing, diverse audience across society. We need professionals working across our sectors youth-workers, police officers, social workers, policymakers, headteachers, and more to find out about and be part of our movement. To do this, we must communicate with humility, authenticity and clarity. We need politicians, commissioners and funders to follow our guidance and use our products. To do this, we must secure a seat at the table, communicate with intellectual rigour and persuade using the evidence. We also need to connect with wider society, helping anyone who cares about making Britain safer for the next generation to understand what we do, what works and how they can support our cause. To do this, our brand must be accessible and inspiring, leveraging robust research alongside human storytelling. As the Head of Digital Communications, you will be essential to achieving our mission. You will join the YEF at an exciting time. We are entering a crucial phase of increasing our policy influence at the top of government, changing things for the better across our sectors education, youth justice, youth sector, children s services, policing, health and mobilising a movement to keep children and young people safe. Your job is to make sure that the right people are drawn to our website and our digital communications, that they discover and engage with our content from quoting our data, to using our Toolkit and evidence, to following practical recommendations in our guidance, to watching videos about the latest trends and conversations in violence prevention and trust what we have to say. You will support the Director of External Affairs and Youth Understanding to plan, build and execute a digital campaign to make all of this happen. You will help to lead the Communications team to hold the attention of our priority audiences and making them act. Key Responsibilities The core of your job is to ensure that YEF's audience grows rapidly and strategically in size, that people working in our sectors gain awareness and confidence in our brand and that decision-makers engage with our work via our digital channels: our website, social media, newsletters, search, long- and short-form videos and the Safe podcast. You will further develop YEF s existing digital marketing strategy into a national campaign across for mobilising the evidence to prevent violence affecting children and young people. You will provide leadership to YEF generally and the Communications team specifically - managing the Senior Digital Marketing Manager and Digital Marketing and Communications Officer to develop internal collaboration for boosting organisation-wide digital activity, such as call-to-actions via social media and video content. You will execute a strategy for moving to a more segmented, sector-specific communication strategy that engages each audience (whether teachers, youth workers, police officers etc.) to use of YEF s products whether our Toolkit, our Guidance on what works and self-assessment tools for each sector. To commission and develop compelling, eye-catching video content that authentically showcases case studies of our work, drives our audiences towards our channels and products and significantly boosts widespread engagement views, likes, comments and shares online. To help secure and convert high-profile digital communications opportunities for the team in representing YEF s work, including podcast and video placements. To develop and leverage relevant agency relationships, and use data analytics, to optimise our SEO positioning for online searches related to youth violence, advise on investment in paid advertising to drive traffic to our website and products, and generally boost our digital engagement. About You You are this sort of person: You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences without oversimplifying. You bring clarity where others bring jargon. You get things done. You re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. You are skilled at designing and delivering digital comms and audience journeys for different segments of an organisation s audience. You know how to build up a clear picture of audience members, develop their customer journey and turn them from unaware to aware, to a user and then an advocate. You think big and adapt fast. You re a strategic thinker who can see the big picture without losing sight of the detail. You re logical, creative, and open to challenge always testing and refining your ideas. You care about the detail. You like getting a system working well, planning a campaign and getting the detail right, organizing who is doing what and seeing it all happen. You pay attention to what is happening in the world. You re plugged into current affairs, technological trends and media conversations, particularly when it comes to British society. You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, backgrounds and values. You have: A track record of driving digital communications to hundreds of thousands of people at a regional or national scale. You have led, planned and executed campaigns that bring about measurable outcomes online and practical change in the real world. Experience working with a mission-driven charity, organisation or business. You care about using your extensive digital skills to drive the work of an organisation striving to achieve social change. Experience within a leadership or management position. You have led people to drive bold, transformative communications for an organisation, company or business. Expertise in using technical tools and data analytics to target audiences online. You know how to segment and target digital audiences, transform SEO performance, develop high quality websites, increase newsletter engagement and bring new technical tools to solve problems. You have experience of commissioning creative partners - like consultants, videographers and designers - to produce compelling digital outputs and developing narrative-led content about urgent social issues that draws people in. A track record of producing video such as case studies, explainers or podcasts - to increase positive regard, brand awareness and audience engagement on LinkedIn, Instagram Reels, YouTube, TikTok and X. You may have the following, but they are not necessary: A qualification in digital marketing. Past experience of using Salesforce for marketing campaigns. Experience of working in or close to one or more of our priority sectors:education, youth justice, youth sector, children s services, policing and health. Knowledge of using Artificial Intelligence to ethically and effectively boost digital performance at an organisation While it s not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence. It s important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however . click apply for full job details
Class 2 Service Driver As a key worker working in our Healthcare Division, you play a key part in the success of phs. To our customers, you are the face of the company. Your excellent customer service skills will help keep our customers happy - and ensure they remain our customers!Being an experienced Class 2 Service Technician in our Healthcare division, your responsibilities will include collecting health related waste products ranging from Pharmaceutical, Non and Hazardous Waste and well as clinical. This currently includes providing support to the nation's Covid testing stations - but whatever your route for the day, you'll play a vital part in keeping our customers facilities hygienic and fresh. A day in the life of a Service Technician at phs will involve; You will follow planned routes, using PDA devices to confirm collections, manage any site access issues. We use in-cab technology but if you can operate a satellite navigation device and a smart phone, you will have no problem with these. You will be using Soft Compaction Vehicles, designed specifically for the service we provide which are like refuge collection vehicle. Emptying/Collecting Euro Bins containing offensive waste Supporting Covid testing stations by collecting sealed waste Completing hazardous Consignment notes/Transfer notes. Returning to your allocated depot every day to empty the waste from the vehicle that was collected. The ideal candidate for a Service Technician role at phs will: Safety and legal compliance are a must. We welcome applications from people with a good safety record. Essential qualifications are a Category C (LGV Class 2) license, current Driver CPC card and a valid Digital Tachograph Card. To be eligible for this role you will have held a full driving license for at least 12 months and, have attained the appropriate LGV Cat C License. You cannot have no more than 6 penalty points and no IN or DD endorsements of less than five years then you could be what we are looking for. Be open minded with regards to the products you will be carrying on your vehicle. Due to the nature of waste we handle, technicians are advised to have vaccinations against Hepatitis B, tetanus/polio. Hepatitis A is also advised. Employee vaccinations are paid for by phs. In for your commitment and expertise, you will get: A salary of £36,504 (Based on a 45-hour working week Monday to Friday) No scheduled weekend working. 13 paydays per year (Every 4 weeks) Ongoing career development opportunities Discounts with retailers including o2 and F&B. A 24-hour wellbeing helpline Pension Your annual leave will be 31 days (inclusive of Christmas Day) so you have 30 days to book throughout the holiday year. Due to the nature of our work, bank holidays are normal working days except for Christmas Day. On line GP access for you and your family. About phs: Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business.Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. Although we welcome candidates from all demographics, we recognise we do not have a proportionate number of female technicians in this location currently and would like to rectify this. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Mar 17, 2026
Full time
Class 2 Service Driver As a key worker working in our Healthcare Division, you play a key part in the success of phs. To our customers, you are the face of the company. Your excellent customer service skills will help keep our customers happy - and ensure they remain our customers!Being an experienced Class 2 Service Technician in our Healthcare division, your responsibilities will include collecting health related waste products ranging from Pharmaceutical, Non and Hazardous Waste and well as clinical. This currently includes providing support to the nation's Covid testing stations - but whatever your route for the day, you'll play a vital part in keeping our customers facilities hygienic and fresh. A day in the life of a Service Technician at phs will involve; You will follow planned routes, using PDA devices to confirm collections, manage any site access issues. We use in-cab technology but if you can operate a satellite navigation device and a smart phone, you will have no problem with these. You will be using Soft Compaction Vehicles, designed specifically for the service we provide which are like refuge collection vehicle. Emptying/Collecting Euro Bins containing offensive waste Supporting Covid testing stations by collecting sealed waste Completing hazardous Consignment notes/Transfer notes. Returning to your allocated depot every day to empty the waste from the vehicle that was collected. The ideal candidate for a Service Technician role at phs will: Safety and legal compliance are a must. We welcome applications from people with a good safety record. Essential qualifications are a Category C (LGV Class 2) license, current Driver CPC card and a valid Digital Tachograph Card. To be eligible for this role you will have held a full driving license for at least 12 months and, have attained the appropriate LGV Cat C License. You cannot have no more than 6 penalty points and no IN or DD endorsements of less than five years then you could be what we are looking for. Be open minded with regards to the products you will be carrying on your vehicle. Due to the nature of waste we handle, technicians are advised to have vaccinations against Hepatitis B, tetanus/polio. Hepatitis A is also advised. Employee vaccinations are paid for by phs. In for your commitment and expertise, you will get: A salary of £36,504 (Based on a 45-hour working week Monday to Friday) No scheduled weekend working. 13 paydays per year (Every 4 weeks) Ongoing career development opportunities Discounts with retailers including o2 and F&B. A 24-hour wellbeing helpline Pension Your annual leave will be 31 days (inclusive of Christmas Day) so you have 30 days to book throughout the holiday year. Due to the nature of our work, bank holidays are normal working days except for Christmas Day. On line GP access for you and your family. About phs: Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 57 years of business.Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. Although we welcome candidates from all demographics, we recognise we do not have a proportionate number of female technicians in this location currently and would like to rectify this. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Due to expansion, our client is looking to appoint an Events & Community Coordinator. Located at the heart of the world-leading Cambridge ecosystem, this organisation supports a vibrant community of companies. Community is the heartbeat of this organisation. Our client is looking for a creative, people-focused Events & Community Coordinator to take ownership of membership activities, coordinate high-profile visits, and ensure an exceptional experience for entrepreneurs and innovators. You will join a kind, engaging team that values collaboration (and enjoys eating their free daily lunch together!). This is a role where you can grow your responsibility quickly so the perfect chance to use your skills in this uniqunique,u,e opportunity. As the Events & Community Coordinator, you will be: Reporting to the COO where you will bridge the gap between logistics and community engagement. • Event Delivery: Plan and deliver a varied calendar, from monthly socials and networking events to major activities • End-to-End Logistics: Manage speakers, suppliers, and schedules while gathering feedback to evolve future programming. • Community Advocacy: Act as the face of the centre, proactively engaging with members to understand their needs and interests. • Visit Coordination: Manage inbound requests for tours and conference bookings, ensuring a "best-in-class" experience for visitors and non-members. • Data & Insights: Use CRM systems and platforms like Eventbrite to manage attendee data and produce post-event reports. • Cross-Team Collaboration: Work alongside Catering, Admin, and Marketing teams to ensure seamless execution. As the Events & Community Coordinator, you will be a proactive team player with a genuine interest in entrepreneurship. You should bring: • Experience: A background in events, community engagement, or high-level administration. • Communication: Exceptional customer service skills and the ability to build rapport with tech founders and partners alike. • Organisation: Strong time management skills with the ability to prioritise a busy event calendar. • Technical Savvy: Confidence using CRM systems and digital platforms to track engagement. Our client offers a market-leading package designed to support your wellbeing and long-term career: • Generous Leave: 27 days annual leave + Bank Holidays + 3 days at Christmas. • Daily Perks: Free daily lunch and barista coffee • Health & Security: Private health insurance, life cover (4x salary), and income protection (post-probation). • Retirement: Contributory pension scheme (up to 7% matched). • Flexibility: Flexible working times and occasional WFH options. Ready to become the focal point of Cambridge's most exciting tech community? Apply now for a confidential discussion about this unique position as Events & Community Co-ordinator. By applying for this Events & Community Co-ordinator position, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Exact Sourcing is an equal opportunities employment agency.
Mar 17, 2026
Full time
Due to expansion, our client is looking to appoint an Events & Community Coordinator. Located at the heart of the world-leading Cambridge ecosystem, this organisation supports a vibrant community of companies. Community is the heartbeat of this organisation. Our client is looking for a creative, people-focused Events & Community Coordinator to take ownership of membership activities, coordinate high-profile visits, and ensure an exceptional experience for entrepreneurs and innovators. You will join a kind, engaging team that values collaboration (and enjoys eating their free daily lunch together!). This is a role where you can grow your responsibility quickly so the perfect chance to use your skills in this uniqunique,u,e opportunity. As the Events & Community Coordinator, you will be: Reporting to the COO where you will bridge the gap between logistics and community engagement. • Event Delivery: Plan and deliver a varied calendar, from monthly socials and networking events to major activities • End-to-End Logistics: Manage speakers, suppliers, and schedules while gathering feedback to evolve future programming. • Community Advocacy: Act as the face of the centre, proactively engaging with members to understand their needs and interests. • Visit Coordination: Manage inbound requests for tours and conference bookings, ensuring a "best-in-class" experience for visitors and non-members. • Data & Insights: Use CRM systems and platforms like Eventbrite to manage attendee data and produce post-event reports. • Cross-Team Collaboration: Work alongside Catering, Admin, and Marketing teams to ensure seamless execution. As the Events & Community Coordinator, you will be a proactive team player with a genuine interest in entrepreneurship. You should bring: • Experience: A background in events, community engagement, or high-level administration. • Communication: Exceptional customer service skills and the ability to build rapport with tech founders and partners alike. • Organisation: Strong time management skills with the ability to prioritise a busy event calendar. • Technical Savvy: Confidence using CRM systems and digital platforms to track engagement. Our client offers a market-leading package designed to support your wellbeing and long-term career: • Generous Leave: 27 days annual leave + Bank Holidays + 3 days at Christmas. • Daily Perks: Free daily lunch and barista coffee • Health & Security: Private health insurance, life cover (4x salary), and income protection (post-probation). • Retirement: Contributory pension scheme (up to 7% matched). • Flexibility: Flexible working times and occasional WFH options. Ready to become the focal point of Cambridge's most exciting tech community? Apply now for a confidential discussion about this unique position as Events & Community Co-ordinator. By applying for this Events & Community Co-ordinator position, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Exact Sourcing is an equal opportunities employment agency.
Get Staffed Online Recruitment Limited
Sidmouth, Devon
Our client is a rapidly growing company operating in the omnichannel space, supplying products to various sectors, including e-commerce, plumbing merchants, bathroom showrooms, and other retailers. They are committed to providing exceptional customer service and to creating opportunities for their team members. They are seeking a high-energy, "Modern Manager" to lead their Tipton showroom. This is a dual-impact role you will be responsible for the physical showroom s sales performance and the brand s digital "shop window" via social media. You will bridge the gap between their loyal trade counter regulars and new retail customers, turning technical products into aspirational spaces. Key Responsibilities 1. Sales & Showroom Management: Drive Revenue: Achieve monthly sales targets by converting walk-ins and trade referrals into high-value orders. Expert Consultation: Provide technical advice to tradespeople and design inspiration to homeowners. Lead Management: Proactively follow up on quotes and manage the sales pipeline from initial inquiry to final delivery. Standard Setting: Maintain a "showroom-ready" environment at all times ensuring displays are clean, functional, and correctly priced. 2. Social Media & Digital Marketing: Content Creation: Use a smartphone to capture daily "behind-the-scenes" content, new product arrivals, and completed project photos. Platform Growth: Manage and post to the company TikTok, Facebook and Instagram accounts, focusing on the Tipton/Dudley/Black Country community. Trade Spotlights: Feature local contractors and their work on our client s channels to build community rapport and reciprocal tagging. Engagement: Respond to comments and direct messages to convert "likes" into showroom appointments. 3. Trade Relations: Collaborate with the Trade Counter team to identify customers who have upcoming projects requiring showroom products. Visit local sites or offices occasionally to build relationships with key accounts in the Dudley area. The Ideal Candidate: Experience: 3+ years in a senior trade sales or showroom environment (e.g. KBB, Electrical, or Builders Merchants). Digital Savvy: Comfortable using social media apps (Instagram/Facebook/TikTok) and basic photo-editing tools to promote the business. Communication: Able to switch effortlessly between "trade talk" with a plumber and "design talk" with a homeowner. Local Knowledge: A resident of or familiar with the Black Country trade landscape. Technical Skills: Ability to read building plans; Experience with CAD software is a major plus. The successful candidate will receive the following benefits: Pension Scheme 20 days holiday + 8 Bank Holidays Why should you apply? To join a fantastic company To become part of a great team To showcase your knowledge and skill set
Mar 17, 2026
Full time
Our client is a rapidly growing company operating in the omnichannel space, supplying products to various sectors, including e-commerce, plumbing merchants, bathroom showrooms, and other retailers. They are committed to providing exceptional customer service and to creating opportunities for their team members. They are seeking a high-energy, "Modern Manager" to lead their Tipton showroom. This is a dual-impact role you will be responsible for the physical showroom s sales performance and the brand s digital "shop window" via social media. You will bridge the gap between their loyal trade counter regulars and new retail customers, turning technical products into aspirational spaces. Key Responsibilities 1. Sales & Showroom Management: Drive Revenue: Achieve monthly sales targets by converting walk-ins and trade referrals into high-value orders. Expert Consultation: Provide technical advice to tradespeople and design inspiration to homeowners. Lead Management: Proactively follow up on quotes and manage the sales pipeline from initial inquiry to final delivery. Standard Setting: Maintain a "showroom-ready" environment at all times ensuring displays are clean, functional, and correctly priced. 2. Social Media & Digital Marketing: Content Creation: Use a smartphone to capture daily "behind-the-scenes" content, new product arrivals, and completed project photos. Platform Growth: Manage and post to the company TikTok, Facebook and Instagram accounts, focusing on the Tipton/Dudley/Black Country community. Trade Spotlights: Feature local contractors and their work on our client s channels to build community rapport and reciprocal tagging. Engagement: Respond to comments and direct messages to convert "likes" into showroom appointments. 3. Trade Relations: Collaborate with the Trade Counter team to identify customers who have upcoming projects requiring showroom products. Visit local sites or offices occasionally to build relationships with key accounts in the Dudley area. The Ideal Candidate: Experience: 3+ years in a senior trade sales or showroom environment (e.g. KBB, Electrical, or Builders Merchants). Digital Savvy: Comfortable using social media apps (Instagram/Facebook/TikTok) and basic photo-editing tools to promote the business. Communication: Able to switch effortlessly between "trade talk" with a plumber and "design talk" with a homeowner. Local Knowledge: A resident of or familiar with the Black Country trade landscape. Technical Skills: Ability to read building plans; Experience with CAD software is a major plus. The successful candidate will receive the following benefits: Pension Scheme 20 days holiday + 8 Bank Holidays Why should you apply? To join a fantastic company To become part of a great team To showcase your knowledge and skill set
Civil Site Engineer Scotland / Highlands Permanent Competitive + Company commercial vehicle + Flexible Benefits Summary We are seeking an experienced Civil Project Engineer to support the delivery of large-scale construction works across the Scottish electrical distribution and transmission networks. This role forms part of our specialist engineering team responsible for civil works associated with HV and EHV substations, overhead line (OHL) infrastructure, and high-voltage cabling installations. As a Civil Project Engineer, you will coordinate and oversee civil engineering activities throughout the project lifecycle-from pre-construction planning to final handover-ensuring safe, efficient, and high-quality delivery. You will collaborate with design, planning, commercial and site teams to achieve programme, cost, and compliance targets while upholding the highest standards of Safety, Health, Environment and Quality (SHEQ). You will also act as a key technical representative during client, contractor and regulatory reviews, supporting effective communication and collaborative project delivery. Some of the key deliverables in this role will include: Deliver civil engineering works for HV/EHV construction projects across the Scottish transmission and distribution networks. Manage the integration of design and construction activities, ensuring alignment across technical, commercial and programme requirements. Coordinate design teams through design verification and assurance processes to meet programme milestones. Provide guidance on temporary works requirements and support Temporary Works Coordinators (TWC) and Supervisors (TWS) throughout the project lifecycle. Use project management systems to raise and manage contractual communications, including early warnings and compensation events. Applying CDM duties relevant to civil engineering works and supporting safe planning from preconstruction through delivery Develop, coordinate and maintain project programmes in conjunction with Site Managers and Project Planners. Prepare and submit handover documentation including Health & Safety files, Inspection & Test Plans (ITPs), and civil as-built records. Advise site teams on constructability, resolving on-site civil design challenges as they arise. Work with commercial teams to identify, scope and coordinate civil subcontract packages. Attend project start-up, coordination, and progress meetings as required. Assist the Operations and Project Managers with tasks that support safe and efficient contract delivery. Contribute to early-stage project development including constructability input, methodology planning, and tender support. Forecast civil resource requirements and assist in planning resources to meet contractual milestones. What we're looking for : Minimum three years' experience in civil engineering or construction management, ideally on infrastructure or energy projects. Experience delivering capital works on large or complex construction projects. Construction or project management qualification. Knowledge of CDM 2015 regulations and experience applying duty holder requirements to civil engineering projects, ensuring safe planning, coordination, and delivery across all construction phases. CSCS card (or equivalent). Full UK driving license. Preferable locations Inverness, Perth, Aberdeen, Glasgow, Edinburgh Education / Qualifications Degree in Civil engineering or related discipline qualifications are preferred. Project management qualification advantageous. Required Skills / Knowledge Experience in a similar civils role is desirable but not essential. Understanding of electrical network construction standards and procedures preferred. Strong knowledge of Temporary Works classifications and procedures. Effective communication, presentation, and stakeholder-management skills. Ability to collaborate with internal teams and external partners. Proficient in Microsoft Office and relevant digital project management tools. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company commercial vehicle Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we
Mar 17, 2026
Full time
Civil Site Engineer Scotland / Highlands Permanent Competitive + Company commercial vehicle + Flexible Benefits Summary We are seeking an experienced Civil Project Engineer to support the delivery of large-scale construction works across the Scottish electrical distribution and transmission networks. This role forms part of our specialist engineering team responsible for civil works associated with HV and EHV substations, overhead line (OHL) infrastructure, and high-voltage cabling installations. As a Civil Project Engineer, you will coordinate and oversee civil engineering activities throughout the project lifecycle-from pre-construction planning to final handover-ensuring safe, efficient, and high-quality delivery. You will collaborate with design, planning, commercial and site teams to achieve programme, cost, and compliance targets while upholding the highest standards of Safety, Health, Environment and Quality (SHEQ). You will also act as a key technical representative during client, contractor and regulatory reviews, supporting effective communication and collaborative project delivery. Some of the key deliverables in this role will include: Deliver civil engineering works for HV/EHV construction projects across the Scottish transmission and distribution networks. Manage the integration of design and construction activities, ensuring alignment across technical, commercial and programme requirements. Coordinate design teams through design verification and assurance processes to meet programme milestones. Provide guidance on temporary works requirements and support Temporary Works Coordinators (TWC) and Supervisors (TWS) throughout the project lifecycle. Use project management systems to raise and manage contractual communications, including early warnings and compensation events. Applying CDM duties relevant to civil engineering works and supporting safe planning from preconstruction through delivery Develop, coordinate and maintain project programmes in conjunction with Site Managers and Project Planners. Prepare and submit handover documentation including Health & Safety files, Inspection & Test Plans (ITPs), and civil as-built records. Advise site teams on constructability, resolving on-site civil design challenges as they arise. Work with commercial teams to identify, scope and coordinate civil subcontract packages. Attend project start-up, coordination, and progress meetings as required. Assist the Operations and Project Managers with tasks that support safe and efficient contract delivery. Contribute to early-stage project development including constructability input, methodology planning, and tender support. Forecast civil resource requirements and assist in planning resources to meet contractual milestones. What we're looking for : Minimum three years' experience in civil engineering or construction management, ideally on infrastructure or energy projects. Experience delivering capital works on large or complex construction projects. Construction or project management qualification. Knowledge of CDM 2015 regulations and experience applying duty holder requirements to civil engineering projects, ensuring safe planning, coordination, and delivery across all construction phases. CSCS card (or equivalent). Full UK driving license. Preferable locations Inverness, Perth, Aberdeen, Glasgow, Edinburgh Education / Qualifications Degree in Civil engineering or related discipline qualifications are preferred. Project management qualification advantageous. Required Skills / Knowledge Experience in a similar civils role is desirable but not essential. Understanding of electrical network construction standards and procedures preferred. Strong knowledge of Temporary Works classifications and procedures. Effective communication, presentation, and stakeholder-management skills. Ability to collaborate with internal teams and external partners. Proficient in Microsoft Office and relevant digital project management tools. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company commercial vehicle Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we
Harnham - Data & Analytics Recruitment
Leeds, Yorkshire
Subscription Business Director Leeds Up to £160,000 Permanent The Opportunity A major UK broadcaster is creating a Director-level role to own and scale their subscription membership proposition. Full P&L accountability for driving sustainable membership growth, revenue, and viewer engagement. You'll report into the Streaming Business Director and work directly with c-suite stakeholders. The Role Own the end-to-end subscription business strategy from proposition design and pricing to GTM execution and retention. Lead a cross-functional squad of 20+ people spanning analytics, marketing, and editorial. Own strategic vision for the membership proposition Define cross-functional growth strategies and commercial roadmaps Drive P&L performance including pricing strategies and revenue growth Own audience growth and retention, minimizing churn and maximizing LTV Collaborate cross-functionally with technology, product, marketing, content, and insights Identify market opportunities, partnerships, and product enhancements What They're Looking For Proven track record leading subscription or D2C businesses in streaming, media, gaming, edtech, or telecoms Strong commercial acumen with pricing, packaging, and revenue growth strategies Experience managing full customer lifecycle including acquisition, retention, and churn Advanced analytical skills translating insights into action Cross-functional experience with product, technology, marketing, and content teams Excellent stakeholder management with ability to influence at c-suite level Growth-focused mindset with commercial rigor Desirable Experience launching or scaling a subscription streaming service Knowledge of UK and international media landscape Familiarity with CRM, marketing automation, and data analytics tools Experience with agile methodologies and digital transformation Why This Role Shape the commercial future of a subscription business within one of the UK's most recognized broadcasters. Genuine autonomy to set strategy, build roadmaps, and drive revenue at scale. Work with c-suite leaders and have direct impact on commercial performance.
Mar 17, 2026
Full time
Subscription Business Director Leeds Up to £160,000 Permanent The Opportunity A major UK broadcaster is creating a Director-level role to own and scale their subscription membership proposition. Full P&L accountability for driving sustainable membership growth, revenue, and viewer engagement. You'll report into the Streaming Business Director and work directly with c-suite stakeholders. The Role Own the end-to-end subscription business strategy from proposition design and pricing to GTM execution and retention. Lead a cross-functional squad of 20+ people spanning analytics, marketing, and editorial. Own strategic vision for the membership proposition Define cross-functional growth strategies and commercial roadmaps Drive P&L performance including pricing strategies and revenue growth Own audience growth and retention, minimizing churn and maximizing LTV Collaborate cross-functionally with technology, product, marketing, content, and insights Identify market opportunities, partnerships, and product enhancements What They're Looking For Proven track record leading subscription or D2C businesses in streaming, media, gaming, edtech, or telecoms Strong commercial acumen with pricing, packaging, and revenue growth strategies Experience managing full customer lifecycle including acquisition, retention, and churn Advanced analytical skills translating insights into action Cross-functional experience with product, technology, marketing, and content teams Excellent stakeholder management with ability to influence at c-suite level Growth-focused mindset with commercial rigor Desirable Experience launching or scaling a subscription streaming service Knowledge of UK and international media landscape Familiarity with CRM, marketing automation, and data analytics tools Experience with agile methodologies and digital transformation Why This Role Shape the commercial future of a subscription business within one of the UK's most recognized broadcasters. Genuine autonomy to set strategy, build roadmaps, and drive revenue at scale. Work with c-suite leaders and have direct impact on commercial performance.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
PDT Group is a national leader in specialist training, delivering innovative programmes across transport, logistics, advanced manufacturing, and engineering. We partner with businesses and government to tackle skills gaps, enhance workforce capability, and create meaningful career pathways. Hours: 40 hours per week, Monday to Friday Working Hours: Between 07:30 and 17:30 (exact hours to be agreed) Contract: Full-time Base Salary: £26,500 per annum Location: Gloucester office As a Training Course Designer, you'll help create engaging, inclusive training programmes delivered digitally, virtually, and face-to-face. This entry-level role offers hands-on experience, structured development, and career growth. Relevant training will be provided for the right candidate. Key Responsibilities Assist in the design and curation of high-quality, learning programmes using in-house and external content, aligned to business and client needs. Support PDT's L&D team in creating industry-leading, behaviour-led training materials Review and quality-assure learning materials, trainer notes, lesson plans, and delivery resources. Assist with evaluating learning effectiveness and incorporating feedback into programme updates. Embed inclusion, accessibility, and innovation into programme design and ongoing improvement. Develop trainer notes and lesson plans aligned to learning outcomes and PDT brand standards. Support the design of end-to-end learning experiences, integrating digital, virtual, and face-to-face elements. Essential / Desired Skills and Attributes: A strong interest in learning design, training, or learning & development. Solid understanding of standard Microsoft creation tools (e.g. PowerPoint, Word, Excel) A working understanding of AI tools and an understanding of how AI can support content creation and design. Excellent attention to detail with a focus on quality and learner experience A curious, experimental mindset with a willingness to embrace innovation. Strong written communication skills and an organised approach to work Learning & Design Capability: An understanding of, or willingness to learn, adult learning theory and inclusive design principles. Interest in designing engaging, accessible, and learner-centred training solutions. Awareness of blended learning approaches (digital, virtual, and face-to-face) What We are Looking For This role would suit someone who is: At the start of their career in learning design or training Naturally detail-focused and quality-driven Keen to learn, develop, and grow within a supportive team environment. Benefits Comprehensive training and ongoing professional development. Competitive salary with additional earning opportunities 24 days annual leave, increasing to 29 with length of service. Employee rewards, including monthly achievement awards and retail discounts. Free refreshments and snacks Wellbeing support for both physical and mental health. You'll be joining a friendly, supportive team in an established business during an exciting period of growth. An immediate start is available. For more information, please contact Josie in Gloucester Pertemps office or email CV to
Mar 17, 2026
Full time
PDT Group is a national leader in specialist training, delivering innovative programmes across transport, logistics, advanced manufacturing, and engineering. We partner with businesses and government to tackle skills gaps, enhance workforce capability, and create meaningful career pathways. Hours: 40 hours per week, Monday to Friday Working Hours: Between 07:30 and 17:30 (exact hours to be agreed) Contract: Full-time Base Salary: £26,500 per annum Location: Gloucester office As a Training Course Designer, you'll help create engaging, inclusive training programmes delivered digitally, virtually, and face-to-face. This entry-level role offers hands-on experience, structured development, and career growth. Relevant training will be provided for the right candidate. Key Responsibilities Assist in the design and curation of high-quality, learning programmes using in-house and external content, aligned to business and client needs. Support PDT's L&D team in creating industry-leading, behaviour-led training materials Review and quality-assure learning materials, trainer notes, lesson plans, and delivery resources. Assist with evaluating learning effectiveness and incorporating feedback into programme updates. Embed inclusion, accessibility, and innovation into programme design and ongoing improvement. Develop trainer notes and lesson plans aligned to learning outcomes and PDT brand standards. Support the design of end-to-end learning experiences, integrating digital, virtual, and face-to-face elements. Essential / Desired Skills and Attributes: A strong interest in learning design, training, or learning & development. Solid understanding of standard Microsoft creation tools (e.g. PowerPoint, Word, Excel) A working understanding of AI tools and an understanding of how AI can support content creation and design. Excellent attention to detail with a focus on quality and learner experience A curious, experimental mindset with a willingness to embrace innovation. Strong written communication skills and an organised approach to work Learning & Design Capability: An understanding of, or willingness to learn, adult learning theory and inclusive design principles. Interest in designing engaging, accessible, and learner-centred training solutions. Awareness of blended learning approaches (digital, virtual, and face-to-face) What We are Looking For This role would suit someone who is: At the start of their career in learning design or training Naturally detail-focused and quality-driven Keen to learn, develop, and grow within a supportive team environment. Benefits Comprehensive training and ongoing professional development. Competitive salary with additional earning opportunities 24 days annual leave, increasing to 29 with length of service. Employee rewards, including monthly achievement awards and retail discounts. Free refreshments and snacks Wellbeing support for both physical and mental health. You'll be joining a friendly, supportive team in an established business during an exciting period of growth. An immediate start is available. For more information, please contact Josie in Gloucester Pertemps office or email CV to
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Transaction Services & Private Equity Consulting Internship - Life Sciences In the United Kingdom - London Simon-Kucher is a globalconsultancy with more than 2,000 employees in 30 countries. Our sole focus ison unlocking better growth that drives measurable revenue and profit for ourclients. We achieve this by optimizing every lever of their commercial strategy- product, price, innovation, marketing, and sales - based on deep insightsinto what customers want and value. With 37 years of experience in monetizationtopics of all kinds, we are regarded as the world's leading pricing and growthspecialist. This is an exciting opportunity to start yourcareer in Consulting as an Intern in our Transaction Services & PrivateEquity Life Science team, with start dates in May 2026. Whatwe offer: We are looking for internship candidates who areinterested in learning more about a career in commercial strategy consultingwith a specific focus on Transaction Services & Private Equity in the LifeSciences sector. Top-performing interns may be offered entry-level Consultant positions upon completion of the internship. You must begraduated and looking for full-time employment to be eligible to apply. Internshipswithin LS TSPE usually last 8weeksand are designed to exposeindividuals to working on client projects. Interns can expect responsibilityfrom the outset as a valued member of the project team. Throughout your time at Simon-Kucher you will contribute to analysis and results, benefiting fromworking alongside experienced Consultants, Directors and Partners. Whilstcommercial due diligence will be the key focus of the team, we workcollaboratively with other parts of Simon-Kucher, and therefore you will havethe opportunity to also work on non-deal engagements; in areas such as M&Astrategy, market reviews, revenue growth, pricing, marketing efficiency anddigital strategy. Projects tend to be relatively short (average length of 3-4weeks), providing the chance to learn a lot and work with different clients acrossa variety of sectors. OurTSPE team supports leading mid and large-cap PE clients, as well as corporates,to invest in the right businesses, addressing interesting questions such as: How large is this market, how fast is it growing and how will it develop in the future? How will key trends in healthcare and life sciences funding, innovation and regulation impact markets and therefore investment opportunities? Is this company winning, and if so, how is it taking market share from its competitors? How satisfied are customers, and what is the potential for future up-sell versus risk of losing customers? Can the business achieve its revenue growth targets? How can growth of this business be accelerated over the next 3-4 years? How would this market and business perform in a recession or in a more restrictive healthcare funding environment? Simon-Kucher is growing, creating anentrepreneurial and inspiring work environment where you can take on realresponsibility and experience a steep learning curve. Internships are our primarypathway for recruiting entry-level Consultants in the London office, so strongperformance during your internship can open the door to continuing your careerwith us. What youbring: A strong interest in Transaction Services & Private Equity A strong interest in Life Sciences Strong academic background from a Russell Group university or overseas equivalent Excellent communication skills High percentile numeric, verbal and inductive reasoning skills A strong desire to work in a fast-paced commercially agile environment Enthusiasm, curiosity and a belief that you can achieve the best results How toapply: As part of your application, you will be required to submit your CV via the 'Apply Now' button below and complete a set of pre-screening questions. You will then be redirected to our video application platform to answer some motivation-based questions. Or you can submit your videos by copying and pasting the following link into your browser: The video application link is also accessible on the CV application page. You must complete both steps for your application to be considered. Consider carefully how to get across to useverything we are looking for. We encourage you to ensure that yourresponses reflect your unique perspective and personal experiences, as wegenuinely want to get to know the real you. If your application is shortlisted, you will beinvited to attend an initial virtual interview with a member of our recruitment team. Successful candidates will then be progressed to a final-round, in-personcase study interview, which will take place in April. To be considered for the internship, please submit your application by 9am, Monday 16th March. Please notethat we will not be contacting any candidates in relation to next steps priorto the closing date. We can't wait to hear from you!
Mar 17, 2026
Full time
Transaction Services & Private Equity Consulting Internship - Life Sciences In the United Kingdom - London Simon-Kucher is a globalconsultancy with more than 2,000 employees in 30 countries. Our sole focus ison unlocking better growth that drives measurable revenue and profit for ourclients. We achieve this by optimizing every lever of their commercial strategy- product, price, innovation, marketing, and sales - based on deep insightsinto what customers want and value. With 37 years of experience in monetizationtopics of all kinds, we are regarded as the world's leading pricing and growthspecialist. This is an exciting opportunity to start yourcareer in Consulting as an Intern in our Transaction Services & PrivateEquity Life Science team, with start dates in May 2026. Whatwe offer: We are looking for internship candidates who areinterested in learning more about a career in commercial strategy consultingwith a specific focus on Transaction Services & Private Equity in the LifeSciences sector. Top-performing interns may be offered entry-level Consultant positions upon completion of the internship. You must begraduated and looking for full-time employment to be eligible to apply. Internshipswithin LS TSPE usually last 8weeksand are designed to exposeindividuals to working on client projects. Interns can expect responsibilityfrom the outset as a valued member of the project team. Throughout your time at Simon-Kucher you will contribute to analysis and results, benefiting fromworking alongside experienced Consultants, Directors and Partners. Whilstcommercial due diligence will be the key focus of the team, we workcollaboratively with other parts of Simon-Kucher, and therefore you will havethe opportunity to also work on non-deal engagements; in areas such as M&Astrategy, market reviews, revenue growth, pricing, marketing efficiency anddigital strategy. Projects tend to be relatively short (average length of 3-4weeks), providing the chance to learn a lot and work with different clients acrossa variety of sectors. OurTSPE team supports leading mid and large-cap PE clients, as well as corporates,to invest in the right businesses, addressing interesting questions such as: How large is this market, how fast is it growing and how will it develop in the future? How will key trends in healthcare and life sciences funding, innovation and regulation impact markets and therefore investment opportunities? Is this company winning, and if so, how is it taking market share from its competitors? How satisfied are customers, and what is the potential for future up-sell versus risk of losing customers? Can the business achieve its revenue growth targets? How can growth of this business be accelerated over the next 3-4 years? How would this market and business perform in a recession or in a more restrictive healthcare funding environment? Simon-Kucher is growing, creating anentrepreneurial and inspiring work environment where you can take on realresponsibility and experience a steep learning curve. Internships are our primarypathway for recruiting entry-level Consultants in the London office, so strongperformance during your internship can open the door to continuing your careerwith us. What youbring: A strong interest in Transaction Services & Private Equity A strong interest in Life Sciences Strong academic background from a Russell Group university or overseas equivalent Excellent communication skills High percentile numeric, verbal and inductive reasoning skills A strong desire to work in a fast-paced commercially agile environment Enthusiasm, curiosity and a belief that you can achieve the best results How toapply: As part of your application, you will be required to submit your CV via the 'Apply Now' button below and complete a set of pre-screening questions. You will then be redirected to our video application platform to answer some motivation-based questions. Or you can submit your videos by copying and pasting the following link into your browser: The video application link is also accessible on the CV application page. You must complete both steps for your application to be considered. Consider carefully how to get across to useverything we are looking for. We encourage you to ensure that yourresponses reflect your unique perspective and personal experiences, as wegenuinely want to get to know the real you. If your application is shortlisted, you will beinvited to attend an initial virtual interview with a member of our recruitment team. Successful candidates will then be progressed to a final-round, in-personcase study interview, which will take place in April. To be considered for the internship, please submit your application by 9am, Monday 16th March. Please notethat we will not be contacting any candidates in relation to next steps priorto the closing date. We can't wait to hear from you!
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
