Superstore Manager

Location: The Prince of Wales Hospice Superstore, Pontefract

Salary: £25,900 to £28,485 FTE (dependent on experience)

Hours: 37.5 hours per week (including some weekend working)

At The Prince of Wales Hospice, our retail operation plays a vital role in funding our outstanding Hospice care. We are now looking for a commercially driven, people-focused Superstore Manager to lead our 400sqm Superstore and drive sustainable profit to support our mission.

This is a high-impact leadership role where you will take full accountability for commercial performance, operational excellence and team development within our newest and largest retail format.

You will take overall responsibility for the performance and day-to-day management, ensuring strong financial results, outstanding customer and donor experience and full compliance with retail legislation and Health & Safety standards within our new Superstore.

With an annual turnover estimated to exceed £400,000, this role requires a confident retail leader who understands how to balance commercial focus with community engagement.

• Take full accountability for achieving and exceeding agreed sales and contribution targets, monitoring KPIs and implementing actions to drive performance.
• Oversee stock flow from donation to sale, ensuring efficient processing, strong visual merchandising and maximum resale value.
• Lead, motivate and develop a team of staff and volunteers, managing recruitment, rotas, performance reviews and ongoing training.
• Deliver excellent customer and donor service, promote the shop within the local community and drive engagement through events and social media.
• Maintain full responsibility for Health & Safety, premises management, cash handling, compliance and overall site accountability as key holder.

• Experience managing a retail store or similar commercial unit.
• Strong people management and motivational skills.
• Excellent merchandising and stock management capability.
• Proven ability to meet sales targets in a target-driven environment.
• Commercial awareness, sound judgement and strong organisational skills.
• Flexibility to work weekends and willingness to support other Hospice shops when required
• A full clean driving licence (desirable)

• All of our staff felt they make a real difference and are proud to work for the Hospice
• 97% of employees said they enjoy working with our team

You'll be part of a supportive retail leadership team within a respected local charity, where your results directly fund compassionate end-of-life care across our community.

• 27 days annual leave plus bank holidays (pro rata)
• Enhanced sick pay and contributory pension scheme
• Staff wellbeing support, including Employee Assistance Programme
• Eligibility for Blue Light Card discounts
• Discounted on-site meals during working hours (at the Hospice only)
• Discounted local gym memberships
• Ongoing training and career development opportunities
• Annual salary review

For more information or an informal chat about the role, please contact Sarah Lowden, Deputy Retail Operations Manager:

Closing date: Sunday 15th March 2026 at 11:59pm.

We are conducting interviews throughout the listing and may close applications early.

Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.