Service Desk Controller

Service Coordinator

Location: South West Depot Salary: Up to £38,000 Hours: Full-Time, Permanent

Reports to: Rental Service Manager

Your Role

As a Service Coordinator, you'll ensure our rental fleet runs smoothly. You'll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers - keeping operations efficient and reliable.

Key Responsibilities

• • 
    Manage breakdowns and technical helpdesk queries
    
    

• • 
    Diagnose and resolve faults remotely where possible
    
    

• • 
    Coordinate engineer schedules and preventative maintenance
    
    

• • 
    Monitor service activity and highlight recurring issues
    
    

• • 
    Maintain accurate service records and reports
    
    

• • 
    Liaise with parts and depot teams to ensure smooth operations
    
    

• • 
    Arrange service visits and maintain clear communication with customers
    
    

• • 
    Support Field Service Engineers on a daily basis
    
    

• • 
    Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards
    
    

What We're Looking For

• • 
    Electrical or mechanical background
    
    

• • 
    Experience in service coordination or supervising engineers
    
    

• • 
    Knowledge of generators or similar plant equipment
    
    

• • 
    Strong organisational and problem-solving skills
    
    

• • 
    Excellent communication skills and customer-focused attitude
    
    

• • 
    IT competent
    
    

• • 
    Forklift licence (preferred)
    
    

• • 
    Experience in plant hire or ISO-certified environments
    
    

Benefits

• • 
    Salary up to £38,000
    
    

• • 
    EOT Bonus Scheme - share in the company's success
    
    

• • 
    Training, upskilling, and career progression
    
    

• • 
    Holiday Buy & Sell Scheme
    
    

• • 
    Pension scheme
    
    

• • 
    Private medical scheme (max £100 excess)
    
    

• • 
    Life assurance
    
    

• • 
    23 days holiday (plus bank holidays), increasing up to 28 days