Driver Improvement Administrator

This role reports to the Driver Improvement Administration Manager and plays a vital part in the effective delivery of the National Driver Offender Retraining Scheme (NDORS). You will be responsible for handling telephone enquiries and managing a full range of administrative tasks that support this self-financing service area. The role also involves coordinating and booking a range of SERP driver intervention programmes, directly contributing to Vision Zero - the ambition to eliminate road deaths and serious injuries on Essex roads by 2040. In addition, you will support the implementation of pilot projects for clients using digital delivery platforms such as Zoom. The standard working hours are 8:00am to 4:30pm, Monday to Friday, although flexible working arrangements may be considered. The role is primarily based at Ely House in Basildon, with occasional travel across Essex, Southend and Thurrock required to deliver materials to training venues.

• Provide efficient and effective administration of the National Driver Offender Retraining Scheme in Essex.
• Provide management data and statistical information in relation to the administration of the Driver Intervention Scheme. Carry out research and assist with the preparation of reports, as required.
• Undertake data inputs as required, updating computer and manual files, dealing with routine matters and enquiries as appropriate.
• Provide a full range of administrative and clerical support as required. Utilise IT systems to monitor the input of client information and produce necessary documentation, recording information and interrogating systems as appropriate. Maintain files and keep records in accordance with policy.
• Liaise with course trainers, dealing with routine matters and referring to the Driver Improvement Administration Manager as necessary.
• Manage telephone enquiries, resolving most queries and referring those calls that are of a non-routine nature. Ensuring a prompt and courteous service is always provided.
• Maintain effective liaison and working practices with Essex Police Staff
• Ensure clients are dealt with expeditiously to comply with all necessary time constraints in accordance with Essex Highways directives. This may involve re-allocation of work during busy times to maintain optimum call handling
• Process customer payments.
• Always provide a high level of customer service, ensuring enquiries are replied to promptly and appropriately using own initiative.
• Assist with the training of new staff, in relation to administrative/procedural matters.
• Any other ad hoc duties required as part of the role

• Good communication skills - have the ability to communicate clearly with clients and colleagues.
• Ability to work independently with minimal supervision.
• Good time management and organisational skills.
• IT literacy - familiarity with MS Office (Word, Excel, Outlook) and basic database management.
• Full UK driving licence - with business insurance for occasional travel to venues across Essex.

• Sick Pay
• Competitive salary
• Opportunity to purchase up to 5 days extra leave
• A variety of discounts through our "RJ Rewards" app, including restaurants, holidays, days out etc
• Life Assurance
• Employee Assistance Programme
• Pension scheme

We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.

Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.

If you require further details, please contact our Recruitment Team on or e-mail them on , or click on the "Apply Now" button. This will take you to a login page, where you will need to create an account to continue your application. Once you have created an account you will be able to see where your application is up to and apply for other opportunities within Ringway Jacobs.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly. We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CVs or offering to assist with our vacancies, thank you.

Please click on the following link for more information on this role: Job Description

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