Customer Service Advisor

Customer Service Advisor Talke
Salary: £25,400 + performance bonus (after 6 months)

Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.

With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.

Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.

About the Company

Our client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.

They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.

Key Responsibilities

• Handling a high volume of incoming customer calls
• Responding to customer queries via telephone and email
• Resolving customer issues efficiently and professionally
• Managing and resolving complaints with empathy and understanding
• Liaising with external contractors to arrange resolutions
• Promoting the benefits of the company s services to customers
• Supporting with contract renewals and customer retention
• Maintaining accurate customer records using the in-house system

Skills and Experience

• Previous experience dealing with customers on the telephone
• Excellent communication and listening skills
• Ability to manage difficult calls and complaints professionally
• Passion for providing excellent customer service
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Good PC and system skills
• Team player with a positive attitude
• Ability to remain calm under pressure
• Due to the location, own transport is preferred

Working Hours

• Week 1: 8:00am 4:30pm
• Week 2: 9:00am 5:30pm
• Week 3: 10:30am 7:00pm
• 1 in 3 Saturdays per month (9:00am 5:00pm) with a day off in lieu

Package and Benefits

• £25,400 salary plus performance bonus after 6 months
• 20 days holiday plus Bank Holidays
• Onsite parking
• Ongoing training and development
• Excellent career progression opportunities
• Recreational breakout areas
• Company events and team days
• Employee recognition awards
• Supportive and friendly working environment

If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from you

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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR TALKE £25,400 plus performance bonus