Service Administrator

View more categories View less categories Brand BMW Careers ,MINI Careers Contract Type Permanent Hours Full-time Salary Competitive Number of Vacancies 1

Sandal Wakefield is looking for a Service Administrator.

We are looking for a highly motivated individual who enjoys administration and takes pride in improving processes to help us work smarter and deliver the best customer service experience. Enthusiasm, reliability and a team orientated approach are essential, as you will play a key role in supporting our Service Team and contributing to our continued success.

• Considerate and team orientated, able to work well with colleagues and customers alike
• Logical and analytical, with the ability to assess information and make sound decisions prioritising tasks ahead
• Reliable and consistent, always following procedure to ensure a high standard of work
• Good with detail, ensuring accuracy in all aspects of administration
• Self motivated and enthusiastic, with the drive to continually improve processes

As you would expect with a position of this importance the training will surpass that of other manufacturers and includes ongoing new model technology and customer service courses at the BMW Group Training Academy.

You will be responsible for dealing with a wide range of customer and colleague enquiries, helping to progress work through our Aftersales department and communicating key information to customers and colleagues in a timely manner and throughout the business.

Previous retail motor industry experience would be of benefit. A full driving licence is essential.

• 24 days annual leave (plus bank holidays), which increases with your length of service, up to 26 days
• An extra paid day off for your birthday

If you're dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.