Job Description
- To carry out administrative duties dictated by the team and to capture key information where required and relay to the appropriate team member.
- Production of MI for both internal and external purposes.
- To receive new claims and input information onto the appropriate systems.
- General Admin duties including filing, archiving, photocopying.
Responsibilities
- To work as part of a team and assist colleagues where necessary.
- To accurately input data.
- Receive and make telephone calls both in relation to appointment making.
- Provide a full administrative support service to the team.
- Managing incoming and outgoing post processes.
- Be responsible for ensuring service level compliance.
- Maintain awareness of Business Continuity programme and role within it
- Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
- Actively seek to develop oneselfand take responsibility for your own training and development
Qualifications
- Quality focused role - providing quality service to both internal and external customers.
- Team focused - working with colleagues throughout the business.
- Reactive - responding to daily workloads as dictated by customer requirements.
- Proactive - making sure KPI's and SLA's are met.
- Team player.
- Flexible.
- Good organisational skills.
- I.T Skills.
- Knowledge of Excel would be advantageous.