Senior Digital Product Owner / Senior Digital Mananager We are seeking an experienced Senior Digital Product Owner to play a pivotal role in the transformation of our retirement, pensions and annuities proposition. This is a high-profile position within a major digital transformation programme, focused on creating market-leading digital experiences that improve customer outcomes, drive commercial value and support long-term business growth. Working at the intersection of customer needs, commercial objectives and technology delivery, you will be responsible for defining the product vision, owning and prioritising the product backlog, and ensuring digital products deliver measurable value for customers and the business. This is a pure Senior Digital Product Manager / Senior Digital Product Owner ideal for someone with extensive experience delivering customer-facing digital products within financial services and a strong understanding of pensions, retirement or wealth management products. Key Responsibilities Product Ownership & Vision Define and communicate a clear digital product vision, strategy and roadmap aligned to business goals and customer needs. Own the end-to-end product lifecycle, from discovery through to delivery and optimisation. Act as the primary voice of the customer, ensuring customer insights and data are used to shape product decisions. Develop compelling product propositions that improve retirement planning, servicing and engagement journeys. Backlog Ownership & Prioritisation Own, manage and continually refine the product backlog. Prioritise features, user stories and enhancements based on commercial value, customer impact, risk reduction and strategic priorities. Ensure delivery teams are focused on the highest-value initiatives and outcomes. Define clear acceptance criteria and ensure requirements are understood by delivery teams. Commercial Ownership Demonstrate strong commercial awareness, balancing customer outcomes with business objectives. Build business cases and assess opportunities based on ROI, customer value and strategic alignment. Use data, analytics and market insights to inform prioritisation decisions and product investments. Monitor product performance against agreed KPIs, identifying opportunities for optimisation and growth. Stakeholder Management Partner closely with senior business stakeholders across Digital, Product, Technology, Operations, Marketing, Compliance and Customer Experience. Influence decision-making at all levels through data-driven recommendations and clear communication. Act as a trusted advisor to senior leadership on digital product opportunities and priorities. Facilitate alignment between business objectives and technology delivery. Agile Delivery Work within Agile product teams, collaborating with Engineering, UX, Data and Architecture colleagues. Lead sprint planning, backlog refinement, prioritisation sessions and product reviews. Ensure teams are delivering against clearly defined outcomes and success measures. Support the adoption of modern product management and digital delivery practices. Skills & Experience Required Essential Proven experience as a Digital Product Owner , Senior Product Owner, Digital Product Manager, Senior Digital Manager within Financial Services. Experience delivering digital transformation programmes involving pensions, retirement, investments, wealth management or annuities products. Strong track record of owning and driving product backlogs within Agile environments. Ability to define and execute a compelling product vision and roadmap. Highly commercial mindset with experience balancing customer, business and regulatory considerations. Strong understanding of customer journey optimisation, digital self-service and customer engagement. Experience using product analytics, user research and market insights to drive decision making. Exceptional stakeholder management and influencing skills. Experience working with cross-functional teams including Technology, UX, Data and Operations. Familiarity with Agile delivery frameworks including Scrum and Kanban. Desirable Knowledge of retirement income products, pensions administration and annuities propositions. Experience within regulated financial services environments. Understanding of FCA regulations and Consumer Duty considerations. Experience leading large-scale digital transformation initiatives. Relevant Product, Agile or Scrum certifications. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Jul 14, 2026
Contractor
Senior Digital Product Owner / Senior Digital Mananager We are seeking an experienced Senior Digital Product Owner to play a pivotal role in the transformation of our retirement, pensions and annuities proposition. This is a high-profile position within a major digital transformation programme, focused on creating market-leading digital experiences that improve customer outcomes, drive commercial value and support long-term business growth. Working at the intersection of customer needs, commercial objectives and technology delivery, you will be responsible for defining the product vision, owning and prioritising the product backlog, and ensuring digital products deliver measurable value for customers and the business. This is a pure Senior Digital Product Manager / Senior Digital Product Owner ideal for someone with extensive experience delivering customer-facing digital products within financial services and a strong understanding of pensions, retirement or wealth management products. Key Responsibilities Product Ownership & Vision Define and communicate a clear digital product vision, strategy and roadmap aligned to business goals and customer needs. Own the end-to-end product lifecycle, from discovery through to delivery and optimisation. Act as the primary voice of the customer, ensuring customer insights and data are used to shape product decisions. Develop compelling product propositions that improve retirement planning, servicing and engagement journeys. Backlog Ownership & Prioritisation Own, manage and continually refine the product backlog. Prioritise features, user stories and enhancements based on commercial value, customer impact, risk reduction and strategic priorities. Ensure delivery teams are focused on the highest-value initiatives and outcomes. Define clear acceptance criteria and ensure requirements are understood by delivery teams. Commercial Ownership Demonstrate strong commercial awareness, balancing customer outcomes with business objectives. Build business cases and assess opportunities based on ROI, customer value and strategic alignment. Use data, analytics and market insights to inform prioritisation decisions and product investments. Monitor product performance against agreed KPIs, identifying opportunities for optimisation and growth. Stakeholder Management Partner closely with senior business stakeholders across Digital, Product, Technology, Operations, Marketing, Compliance and Customer Experience. Influence decision-making at all levels through data-driven recommendations and clear communication. Act as a trusted advisor to senior leadership on digital product opportunities and priorities. Facilitate alignment between business objectives and technology delivery. Agile Delivery Work within Agile product teams, collaborating with Engineering, UX, Data and Architecture colleagues. Lead sprint planning, backlog refinement, prioritisation sessions and product reviews. Ensure teams are delivering against clearly defined outcomes and success measures. Support the adoption of modern product management and digital delivery practices. Skills & Experience Required Essential Proven experience as a Digital Product Owner , Senior Product Owner, Digital Product Manager, Senior Digital Manager within Financial Services. Experience delivering digital transformation programmes involving pensions, retirement, investments, wealth management or annuities products. Strong track record of owning and driving product backlogs within Agile environments. Ability to define and execute a compelling product vision and roadmap. Highly commercial mindset with experience balancing customer, business and regulatory considerations. Strong understanding of customer journey optimisation, digital self-service and customer engagement. Experience using product analytics, user research and market insights to drive decision making. Exceptional stakeholder management and influencing skills. Experience working with cross-functional teams including Technology, UX, Data and Operations. Familiarity with Agile delivery frameworks including Scrum and Kanban. Desirable Knowledge of retirement income products, pensions administration and annuities propositions. Experience within regulated financial services environments. Understanding of FCA regulations and Consumer Duty considerations. Experience leading large-scale digital transformation initiatives. Relevant Product, Agile or Scrum certifications. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Are you passionate about building strong partnerships between local authorities, communities, and key stakeholders? Prospectus is delighted to be supporting our client, an independent not-for-profit organisation on a mission to stop the valuable, critical and finite materials inside electricals from going to waste. Together with partners, the organisation is transforming the UK's e-waste system and empowering more people to reuse and recycle their electricals through the award-winning UK-wide Recycle Your Electricals campaign, for the good of people, our economy, and our planet. Within this Local Authority and Community Partnerships Officer role, you will help support local authority partners, ensuring that communications materials are effectively delivered to local residents and communities to make it easier for them to recycle their electricals. You will work closely with local authorities, councils, and other local partners to help maximise engagement at a local level. You will sit in the Environmental Partnerships team, working directly with the Environmental Partnerships Lead, but will feed into other areas of the organisation with potential to work closely with the projects team as well as the Local Partnerships Marketing Manager. We're looking for a relationship-focused professional with experience in a similar role and a strong understanding of how local authorities operate. You'll have a track record of building effective partnerships, excellent communication skills, and the ability to manage multiple priorities while maintaining exceptional attention to detail. You will have confidence working with data and proficiency in Microsoft Office and Google Workspace tools. The ideal candidate will enjoy collaborating with a wide range of stakeholders and be passionate about creating positive outcomes through strong partnerships. An interest in sustainability and behaviour change would be advantageous, as would experience communicating with B2B audiences and a solid understanding of partnership development and stakeholder engagement. This is an opportunity to work for an award-winning environmental organisation that is gaining significant media and political interest. Hybrid role - minimum one day a week in the office in Victoria. This role is primarily remote, with most partnership-building and stakeholder engagement taking place digitally. While there will be opportunities to meet partners in person, you should be comfortable working independently from home and building strong relationships through virtual channels. At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and are happy to make reasonable adjustments to enable all interested candidates to apply. If you need any support with your application, please contact George Cook at Prospectus.
Jul 14, 2026
Full time
Are you passionate about building strong partnerships between local authorities, communities, and key stakeholders? Prospectus is delighted to be supporting our client, an independent not-for-profit organisation on a mission to stop the valuable, critical and finite materials inside electricals from going to waste. Together with partners, the organisation is transforming the UK's e-waste system and empowering more people to reuse and recycle their electricals through the award-winning UK-wide Recycle Your Electricals campaign, for the good of people, our economy, and our planet. Within this Local Authority and Community Partnerships Officer role, you will help support local authority partners, ensuring that communications materials are effectively delivered to local residents and communities to make it easier for them to recycle their electricals. You will work closely with local authorities, councils, and other local partners to help maximise engagement at a local level. You will sit in the Environmental Partnerships team, working directly with the Environmental Partnerships Lead, but will feed into other areas of the organisation with potential to work closely with the projects team as well as the Local Partnerships Marketing Manager. We're looking for a relationship-focused professional with experience in a similar role and a strong understanding of how local authorities operate. You'll have a track record of building effective partnerships, excellent communication skills, and the ability to manage multiple priorities while maintaining exceptional attention to detail. You will have confidence working with data and proficiency in Microsoft Office and Google Workspace tools. The ideal candidate will enjoy collaborating with a wide range of stakeholders and be passionate about creating positive outcomes through strong partnerships. An interest in sustainability and behaviour change would be advantageous, as would experience communicating with B2B audiences and a solid understanding of partnership development and stakeholder engagement. This is an opportunity to work for an award-winning environmental organisation that is gaining significant media and political interest. Hybrid role - minimum one day a week in the office in Victoria. This role is primarily remote, with most partnership-building and stakeholder engagement taking place digitally. While there will be opportunities to meet partners in person, you should be comfortable working independently from home and building strong relationships through virtual channels. At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and are happy to make reasonable adjustments to enable all interested candidates to apply. If you need any support with your application, please contact George Cook at Prospectus.
The Capital Markets Company GmbH
Edinburgh, Midlothian
Principal Consultant (Senior Manager) - Operational Resilience & Cyber UK - Edinburgh Principal Consultant (Senior Manager) - Operational Resilience & Cyber Risk Location: Edinburgh / Glasgow (Hybrid) Practice Area: Finance, Risk, Regulatory & Financial Crime Type: Permanent Build resilience where it matters most across cyber, technology, and third-party risk The Role Capco is seeking experienced Principal Consultants in Operational Resilience and Cyber Risk to join our growing FRRF capability. In this senior role, you will lead complex client engagements across financial services and energy, advising on regulatory expectations such as PRA and DORA, and driving the design and implementation of robust resilience frameworks. You will play a key role in shaping client strategy, delivering transformation programmes, and contributing to capability growth. What You'll Do Lead operational resilience assessments, scenario testing, and control implementation programmes Advise clients on regulatory readiness across PRA, DORA, and other resilience frameworks Oversee cyber risk, third-party risk, and vendor resilience assessments to identify and mitigate exposure Design and implement governance models, dashboards, and reporting frameworks for senior stakeholders Lead cyber and technology resilience transformation initiatives, including tooling and control enhancements What We're Looking For Extensive experience in operational resilience, cyber risk, and third-party risk within financial services or energy Strong understanding of regulatory frameworks such as PRA, DORA, and related resilience standards Proven ability to lead complex programmes, including scenario testing, IBS/ITOL calibration, and control remediation Experience engaging and influencing senior stakeholders across business and technology functions Strong communication and collaboration skills in cross-functional environments Bonus Points For Experience leading large-scale resilience or cyber transformation programmes Background in cloud security, cyber tooling implementation, or technology risk Experience with vendor risk management, third-party governance, and remediation strategiesTrack record in mentoring, people development, and capability building Experience contributing to business development and proposition development Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy. We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders. Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually plus a dedicated Business Coach from Day One. Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination. AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. Inclusion at Capco We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day. Capco Job Candidate Privacy Notice Acknowledgement Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.
Jul 14, 2026
Full time
Principal Consultant (Senior Manager) - Operational Resilience & Cyber UK - Edinburgh Principal Consultant (Senior Manager) - Operational Resilience & Cyber Risk Location: Edinburgh / Glasgow (Hybrid) Practice Area: Finance, Risk, Regulatory & Financial Crime Type: Permanent Build resilience where it matters most across cyber, technology, and third-party risk The Role Capco is seeking experienced Principal Consultants in Operational Resilience and Cyber Risk to join our growing FRRF capability. In this senior role, you will lead complex client engagements across financial services and energy, advising on regulatory expectations such as PRA and DORA, and driving the design and implementation of robust resilience frameworks. You will play a key role in shaping client strategy, delivering transformation programmes, and contributing to capability growth. What You'll Do Lead operational resilience assessments, scenario testing, and control implementation programmes Advise clients on regulatory readiness across PRA, DORA, and other resilience frameworks Oversee cyber risk, third-party risk, and vendor resilience assessments to identify and mitigate exposure Design and implement governance models, dashboards, and reporting frameworks for senior stakeholders Lead cyber and technology resilience transformation initiatives, including tooling and control enhancements What We're Looking For Extensive experience in operational resilience, cyber risk, and third-party risk within financial services or energy Strong understanding of regulatory frameworks such as PRA, DORA, and related resilience standards Proven ability to lead complex programmes, including scenario testing, IBS/ITOL calibration, and control remediation Experience engaging and influencing senior stakeholders across business and technology functions Strong communication and collaboration skills in cross-functional environments Bonus Points For Experience leading large-scale resilience or cyber transformation programmes Background in cloud security, cyber tooling implementation, or technology risk Experience with vendor risk management, third-party governance, and remediation strategiesTrack record in mentoring, people development, and capability building Experience contributing to business development and proposition development Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy. We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders. Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually plus a dedicated Business Coach from Day One. Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination. AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. Inclusion at Capco We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day. Capco Job Candidate Privacy Notice Acknowledgement Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.
Digital Transformation Programme Manager £65-£85k 12-Month Fixed-Term Contract Location: Elland, West Yorkshire (Hybrid) Lead a Business-Critical Transformation I am recruiting for an experienced Digital Transformation Programme Manager to lead a major transformation programme that will redefine how the organisation operates. This is not a traditional programme management role. The programme is already underway but requires stronger structure, governance, and delivery discipline. You will take ownership of a transformation spanning Microsoft Dynamics 365 ERP (Essential), enterprise data, AI capability, business process improvement, and legacy system retirement. Working closely with Executive leadership and senior stakeholders, you will ensure technology investments deliver measurable operational and commercial outcomes.The Role As Digital Transformation Programme Manager, you will lead multiple workstreams across technology, process, data, and organisational change. You will stabilise the current delivery environment, introduce governance and controls, and establish a structured framework for prioritisation, delivery, and release management. Working with business leaders, system integrators, and consultancies, you will ensure successful delivery and adoption of new ways of working. This role is focused on delivering business outcomes, not just system implementation.Key Responsibilities Programme Leadership • Own a complex transformation covering ERP, data, AI, and business change • Lead multiple workstreams aligned to business objectives • Establish governance, reporting, risk management, and delivery controls • Build frameworks for prioritisation, planning, and execution • Translate strategy into clear plans, milestones, and outcomes Dynamics 365 Transformation • Stabilise governance within the existing Dynamics environment • Lead implementation of Microsoft Dynamics 365 ERP aligned to standard functionality • Drive process standardisation across Sales, Operations, and Finance • Reduce complexity and promote best-practice operating models Data, AI & Change • Deliver enterprise data platform for reporting and decision-making • Support AI and automation to improve efficiency • Lead change management and stakeholder engagement • Embed data governance and reporting standards Suppliers & Legacy • Manage system integrators, consultancies, and delivery partners • Hold suppliers accountable for outcomes and timelines • Drive retirement of legacy systems and manual processes • Support transition to a simplified technology landscapeAbout You You are a hands-on transformation leader comfortable operating in fast-paced environments where governance and structure are still evolving. You bring clarity to ambiguity, balance strategy with execution, and engage confidently with senior stakeholders while maintaining focus on delivery outcomes.Essential Experience • 15+ years' Programme Management / Transformation Leadership experience • Proven delivery of enterprise digital transformation programmes • Strong Microsoft Dynamics 365 implementation experience • Experience managing SIs, consultancies, and external partners • Strong C-suite stakeholder engagement experience • Strong governance, risk, and delivery capability • Proven ability to deliver business change alongside technology Desirable Experience • Enterprise data platform delivery • AI, automation, or advanced analytics exposure • Experience in PE-backed or high-change environments12-Month Outcomes • Establish governance and delivery controls • Stabilise Dynamics environment • Deliver progress on Dynamics 365 implementation • Drive adoption of standardised processes • Advance data and reporting strategy • Introduce AI-enabled efficiency improvements • Deliver legacy system retirement roadmapThis is a rare opportunity to lead a high-profile transformation programme with direct exposure to senior leadership and real influence over the organisation's future direction. • £65,000-£85,000 salary • 12-month fixed-term contract • Hybrid working in Elland • High autonomy and ownership • Direct access to Executive leadership If you have the experience and drive to deliver meaningful transformation, I would be pleased to hear from you. To Apply: Send your CV to or call for more information.INDBSO
Jul 14, 2026
Contractor
Digital Transformation Programme Manager £65-£85k 12-Month Fixed-Term Contract Location: Elland, West Yorkshire (Hybrid) Lead a Business-Critical Transformation I am recruiting for an experienced Digital Transformation Programme Manager to lead a major transformation programme that will redefine how the organisation operates. This is not a traditional programme management role. The programme is already underway but requires stronger structure, governance, and delivery discipline. You will take ownership of a transformation spanning Microsoft Dynamics 365 ERP (Essential), enterprise data, AI capability, business process improvement, and legacy system retirement. Working closely with Executive leadership and senior stakeholders, you will ensure technology investments deliver measurable operational and commercial outcomes.The Role As Digital Transformation Programme Manager, you will lead multiple workstreams across technology, process, data, and organisational change. You will stabilise the current delivery environment, introduce governance and controls, and establish a structured framework for prioritisation, delivery, and release management. Working with business leaders, system integrators, and consultancies, you will ensure successful delivery and adoption of new ways of working. This role is focused on delivering business outcomes, not just system implementation.Key Responsibilities Programme Leadership • Own a complex transformation covering ERP, data, AI, and business change • Lead multiple workstreams aligned to business objectives • Establish governance, reporting, risk management, and delivery controls • Build frameworks for prioritisation, planning, and execution • Translate strategy into clear plans, milestones, and outcomes Dynamics 365 Transformation • Stabilise governance within the existing Dynamics environment • Lead implementation of Microsoft Dynamics 365 ERP aligned to standard functionality • Drive process standardisation across Sales, Operations, and Finance • Reduce complexity and promote best-practice operating models Data, AI & Change • Deliver enterprise data platform for reporting and decision-making • Support AI and automation to improve efficiency • Lead change management and stakeholder engagement • Embed data governance and reporting standards Suppliers & Legacy • Manage system integrators, consultancies, and delivery partners • Hold suppliers accountable for outcomes and timelines • Drive retirement of legacy systems and manual processes • Support transition to a simplified technology landscapeAbout You You are a hands-on transformation leader comfortable operating in fast-paced environments where governance and structure are still evolving. You bring clarity to ambiguity, balance strategy with execution, and engage confidently with senior stakeholders while maintaining focus on delivery outcomes.Essential Experience • 15+ years' Programme Management / Transformation Leadership experience • Proven delivery of enterprise digital transformation programmes • Strong Microsoft Dynamics 365 implementation experience • Experience managing SIs, consultancies, and external partners • Strong C-suite stakeholder engagement experience • Strong governance, risk, and delivery capability • Proven ability to deliver business change alongside technology Desirable Experience • Enterprise data platform delivery • AI, automation, or advanced analytics exposure • Experience in PE-backed or high-change environments12-Month Outcomes • Establish governance and delivery controls • Stabilise Dynamics environment • Deliver progress on Dynamics 365 implementation • Drive adoption of standardised processes • Advance data and reporting strategy • Introduce AI-enabled efficiency improvements • Deliver legacy system retirement roadmapThis is a rare opportunity to lead a high-profile transformation programme with direct exposure to senior leadership and real influence over the organisation's future direction. • £65,000-£85,000 salary • 12-month fixed-term contract • Hybrid working in Elland • High autonomy and ownership • Direct access to Executive leadership If you have the experience and drive to deliver meaningful transformation, I would be pleased to hear from you. To Apply: Send your CV to or call for more information.INDBSO
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Jul 14, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
PR and Policy Officer We have an exciting opportunity for an experienced PR and Policy Officer to help secure high quality media coverage as well as supporting policy development and political influencing work. Position: PR & Policy Officer Location: Bradley, Huddersfield/Hybrid Hours: Part-time, 27 hours per week Salary: £30,000 - £32,000 pro rata dependant on experience. Duration: Permanent Benefits: Include 26 days paid holiday (rising to 30 days with service increments) plus 8 bank holidays, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns The Role The role is critical to ensuring that the organisation is at the forefront of the debate on early years education and childcare. Working with the PR & Policy Manager, you will take responsibility for monitoring media coverage, creating engaging content for press releases and news features, as well as supporting the Director of Policy and Communications with stakeholder engagement and policy research. Responsibilities include: Support the PR & Policy Manager to deliver the media relations strategy Identify and create print, broadcast and digital opportunities for maximising the reach and impact of key messaging Support work of the Director of Policy and Communications to increase awareness of early years policy priorities among politicians across all parties Develop work programmes and undertake research to explore policy issues Liaise with press and media contacts to maximise positive exposure and coverage across UK national and trade media Manage the day-to-day operation of media and policy contacts Support in finding suitable nurseries as case studies and spokespeople for the press and broadcast media Assist with internal and external speaking engagements Write and produce material for a range of member communications. About You As PR and Policy Officer, we are looking for someone who will bring enthusiasm and creativity to the role. You will be educated to degree level or have gained equivalent experience working in a similar role. You will have outstanding communication skills, have experience of writing for diverse audiences (e.g. newsletters, social media content, briefing papers, press releases) and have excellent editorial and proofreading skills with consistent accuracy. You will also possess strong data analysis skills to draw results, trends and conclusions from qualitative or quantitative data sources. To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role. About the Organisation The organisation is a national charity and membership association specifically for nurseries working in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish. The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society. You may have experience in areas such as PR Officer, Policy Officer, PR and Policy, PR and Policy Executive, Public Affairs Officer, Planning Policy Officer, Public Affairs and Policy Officer, Public Relations Officer, Planning Policy Officer, Public Relations and Policy Officer, Marketing Officer, Communications Officer, Marketing and Communications Officer, Marketing and Communications Executive, Marketing and Communications Assistant, Marketing and Communications Policy Officer, Social Media Officer, Digital Marketing Officer, Print Media, Broadcast Media, Media and Policy Officer, EYF. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People. JBRP1_UKTJ
Jul 14, 2026
Full time
PR and Policy Officer We have an exciting opportunity for an experienced PR and Policy Officer to help secure high quality media coverage as well as supporting policy development and political influencing work. Position: PR & Policy Officer Location: Bradley, Huddersfield/Hybrid Hours: Part-time, 27 hours per week Salary: £30,000 - £32,000 pro rata dependant on experience. Duration: Permanent Benefits: Include 26 days paid holiday (rising to 30 days with service increments) plus 8 bank holidays, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns The Role The role is critical to ensuring that the organisation is at the forefront of the debate on early years education and childcare. Working with the PR & Policy Manager, you will take responsibility for monitoring media coverage, creating engaging content for press releases and news features, as well as supporting the Director of Policy and Communications with stakeholder engagement and policy research. Responsibilities include: Support the PR & Policy Manager to deliver the media relations strategy Identify and create print, broadcast and digital opportunities for maximising the reach and impact of key messaging Support work of the Director of Policy and Communications to increase awareness of early years policy priorities among politicians across all parties Develop work programmes and undertake research to explore policy issues Liaise with press and media contacts to maximise positive exposure and coverage across UK national and trade media Manage the day-to-day operation of media and policy contacts Support in finding suitable nurseries as case studies and spokespeople for the press and broadcast media Assist with internal and external speaking engagements Write and produce material for a range of member communications. About You As PR and Policy Officer, we are looking for someone who will bring enthusiasm and creativity to the role. You will be educated to degree level or have gained equivalent experience working in a similar role. You will have outstanding communication skills, have experience of writing for diverse audiences (e.g. newsletters, social media content, briefing papers, press releases) and have excellent editorial and proofreading skills with consistent accuracy. You will also possess strong data analysis skills to draw results, trends and conclusions from qualitative or quantitative data sources. To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role. About the Organisation The organisation is a national charity and membership association specifically for nurseries working in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish. The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society. You may have experience in areas such as PR Officer, Policy Officer, PR and Policy, PR and Policy Executive, Public Affairs Officer, Planning Policy Officer, Public Affairs and Policy Officer, Public Relations Officer, Planning Policy Officer, Public Relations and Policy Officer, Marketing Officer, Communications Officer, Marketing and Communications Officer, Marketing and Communications Executive, Marketing and Communications Assistant, Marketing and Communications Policy Officer, Social Media Officer, Digital Marketing Officer, Print Media, Broadcast Media, Media and Policy Officer, EYF. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People. JBRP1_UKTJ
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Jul 14, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
ROYAL COLLEGE OF PAEDIATRICS AND CHILD HEALTH
Camden, London
Digital Healthcare Manager £47,240 pa plus excellent benefits Hybrid working - London / Remote 35 hours per week, full-time Permanent The Royal College of Paediatrics and Child Health (RCPCH) is seeking an experienced and proactive Digital Healthcare Manager to lead our Digital Health Programme and help shape the future of digital paediatrics across the UK. This is an exciting opportunity to play a key role in delivering the College's digital strategy, supporting paediatricians to navigate a rapidly evolving digital healthcare landscape, and ensuring children and young people benefit from safe, effective and equitable digital health solutions. Reporting to the Head of Research and Evidence, you will lead the development and delivery of the RCPCH Digital Health Programme, working closely with senior clinicians, including the Vice President for Science and Research and the Officer for Digital Paediatrics. You will combine project management expertise, research skills and knowledge of digital healthcare to drive initiatives that support the paediatric workforce and influence national digital health policy. You will work with a wide range of stakeholders across healthcare, academia, government and industry, helping to identify emerging trends, develop resources and promote best practice in digital child health. Key responsibilities include: • Leading the development and delivery of the RCPCH Digital Health Programme, supporting the integration of digital technologies into paediatric practice • Managing key programme outputs, including the Digital Health Hub, Digital Solutions Catalogue and Digital Skills Roadmaps • Conducting horizon scanning, literature reviews, surveys and research activities to identify emerging developments in digital health • Supporting the development of digital policy positions and strategic priorities for the College • Working with internal and external stakeholders to develop digital skills, education and training resources for paediatricians • Representing the College on external committees, working groups and at conferences and events • Building and maintaining relationships with healthcare organisations, academics, policymakers and digital innovation partners • Supporting communication and engagement activity to raise awareness of digital health initiatives and resources • Responding to member enquiries relating to digital healthcare and emerging technologies • Ensuring digital inclusion and equity are embedded throughout all digital health activities and programmes • Supporting funding and partnership opportunities that contribute to the delivery of the College's digital strategy Essential skills and experience include: • Degree or equivalent experience in a field with a research, health science or digital healthcare component • Knowledge of research methodologies, including literature reviews, evidence gathering and data analysis • Experience producing high-quality reports, briefings, documentation and communications materials for a range of audiences • Strong project or programme management experience, with the ability to work independently and manage multiple priorities • Excellent communication and influencing skills, with the ability to explain complex concepts to a wide range of stakeholders • Experience working collaboratively across multidisciplinary teams and programmes of work • Strong organisational skills and attention to detail, with the ability to deliver work to a high standard within tight deadlines • Ability to manage competing priorities while maintaining effective stakeholder relationships • Experience handling sensitive or confidential information appropriately Desirable: • Project management qualification or certification • Knowledge of NHS digital transformation, digital health technologies or healthcare innovation • Understanding of the education and training pathways of paediatric healthcare professionals • Experience working within healthcare, research, public sector or membership organisations The RCPCH has more than 25,000 members and fellows worldwide and plays a leading role in improving child health and supporting paediatricians across the UK and internationally. Through our Digital Health Programme, we are helping to ensure that paediatricians have the skills, knowledge and resources needed to embrace innovation and improve outcomes for children and young people. Our values - Include, Influence, Innovate and Inspire - are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation. We operate a flexible and modern hybrid working policy. This role is based across our London office and home working, with two days per week in our London office and the remainder working remotely. The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks. We reserve the right to close this vacancy early if sufficient applications are received. If you are interested, please submit your application as soon as possible. Closing date: 11 August 2026.
Jul 14, 2026
Full time
Digital Healthcare Manager £47,240 pa plus excellent benefits Hybrid working - London / Remote 35 hours per week, full-time Permanent The Royal College of Paediatrics and Child Health (RCPCH) is seeking an experienced and proactive Digital Healthcare Manager to lead our Digital Health Programme and help shape the future of digital paediatrics across the UK. This is an exciting opportunity to play a key role in delivering the College's digital strategy, supporting paediatricians to navigate a rapidly evolving digital healthcare landscape, and ensuring children and young people benefit from safe, effective and equitable digital health solutions. Reporting to the Head of Research and Evidence, you will lead the development and delivery of the RCPCH Digital Health Programme, working closely with senior clinicians, including the Vice President for Science and Research and the Officer for Digital Paediatrics. You will combine project management expertise, research skills and knowledge of digital healthcare to drive initiatives that support the paediatric workforce and influence national digital health policy. You will work with a wide range of stakeholders across healthcare, academia, government and industry, helping to identify emerging trends, develop resources and promote best practice in digital child health. Key responsibilities include: • Leading the development and delivery of the RCPCH Digital Health Programme, supporting the integration of digital technologies into paediatric practice • Managing key programme outputs, including the Digital Health Hub, Digital Solutions Catalogue and Digital Skills Roadmaps • Conducting horizon scanning, literature reviews, surveys and research activities to identify emerging developments in digital health • Supporting the development of digital policy positions and strategic priorities for the College • Working with internal and external stakeholders to develop digital skills, education and training resources for paediatricians • Representing the College on external committees, working groups and at conferences and events • Building and maintaining relationships with healthcare organisations, academics, policymakers and digital innovation partners • Supporting communication and engagement activity to raise awareness of digital health initiatives and resources • Responding to member enquiries relating to digital healthcare and emerging technologies • Ensuring digital inclusion and equity are embedded throughout all digital health activities and programmes • Supporting funding and partnership opportunities that contribute to the delivery of the College's digital strategy Essential skills and experience include: • Degree or equivalent experience in a field with a research, health science or digital healthcare component • Knowledge of research methodologies, including literature reviews, evidence gathering and data analysis • Experience producing high-quality reports, briefings, documentation and communications materials for a range of audiences • Strong project or programme management experience, with the ability to work independently and manage multiple priorities • Excellent communication and influencing skills, with the ability to explain complex concepts to a wide range of stakeholders • Experience working collaboratively across multidisciplinary teams and programmes of work • Strong organisational skills and attention to detail, with the ability to deliver work to a high standard within tight deadlines • Ability to manage competing priorities while maintaining effective stakeholder relationships • Experience handling sensitive or confidential information appropriately Desirable: • Project management qualification or certification • Knowledge of NHS digital transformation, digital health technologies or healthcare innovation • Understanding of the education and training pathways of paediatric healthcare professionals • Experience working within healthcare, research, public sector or membership organisations The RCPCH has more than 25,000 members and fellows worldwide and plays a leading role in improving child health and supporting paediatricians across the UK and internationally. Through our Digital Health Programme, we are helping to ensure that paediatricians have the skills, knowledge and resources needed to embrace innovation and improve outcomes for children and young people. Our values - Include, Influence, Innovate and Inspire - are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation. We operate a flexible and modern hybrid working policy. This role is based across our London office and home working, with two days per week in our London office and the remainder working remotely. The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks. We reserve the right to close this vacancy early if sufficient applications are received. If you are interested, please submit your application as soon as possible. Closing date: 11 August 2026.
Working Arrangements: This role can be home-based, with occasional attendance at the London office required, or performed on a hybrid basis (depending on your location). We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education. The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step. Do you want to be part of a mission-driven team focused on transforming young people's lives? If so, we'd love to hear from you! Role summary (please see the full job description for further information on the role): The Careers & Enterprise Company, a non-profit organisation with a social purpose, is looking for a knowledgeable and committed Senior Information Security Governance Manager to join its small Compliance Team. Reporting to the Head of Compliance (CEC's Data Protection Officer), you will lead CEC's ISO 27001-certified information security management system, strengthen processes, and help shape policy. In this role, you will play a key part in ensuring information risk is managed effectively, that audits and monitoring are delivered well, and policies and processes continue to improve. Your work will be essential in providing assurance that the young people's data entrusted to CEC is secure. You may already be leading information security governance in a smaller organisation, or you may have built strong experience as a key member of a larger information security or governance team. We are seeking a candidate with broad experience across information security governance, including most of the following: identifying and assessing information risk, managing controls, carrying out internal and third-party audits, improving processes, developing training and guidance for staff, managing and reviewing incidents, and contributing to policy development. A strong eye for detail and excellent record-keeping will be essential to success in this role. Because CEC works with children's data and provides digital tools for careers education, we are especially interested in candidates who are motivated by social purpose who understand the importance of security governance in this context. An appreciation of data protection, tech ethics, and safeguarding will be important in helping you thrive here. Technical skills and experience matter, but so do your values. We are passionate about helping young people take their best next step, and keeping their information safe is fundamental to that mission. This is a fast-moving environment, so you will need to be comfortable working through ambiguity, building strong partnerships across teams, finding practical solutions, and confidently raising significant risks when needed. The key responsibilities of this role are to manage and continually improve CEC's ISO 27001-certified Information Security Management System, oversee business continuity management for information and technology risks, and support the organisation's development of a proportionate quality management approach, including work towards ISO 9001 certification. Essential criteria: Strong understanding of information security management principles and appropriate up-to-date technological, organisational, physical and people security controls. Good understanding of security framework such as ISO 27001 and cyber essentials. Good working knowledge of the range of tools, platforms, utilities and cloud computing typically used within modern digital firsts organisations Experience / Qualifications One or more of the following: Undergraduate or postgraduate qualification in information/cyber security OR Equivalent professional certification such as CISSP, CIMP or equivalent OR ISO 27001 lead implementer or lead auditor For more information and to apply, please visit our website via the 'apply' button. Closing date: Sunday 26th July (Midnight) PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY SHOULD WE RECEIVE SUITABLE APPLICATIONS Equity, Diversity and Inclusion At the Careers and Enterprise Company (CEC) we are committed to fostering a culture of belonging. We know that engagement at work relies on feeling included and valued. Inclusion is both a choice and a practice, for us as an organisation and for individuals within our team. We aim to drive inclusion through every aspect of our work and we understand that diverse teams are essential for innovative careers education and are central to our mission and impact. CEC values the visible and invisible qualities that makes each member of our team who they are. We are a disability confident employer and if you need any help or support through the application process, please contact the HR team and details can be found on our website.
Jul 14, 2026
Full time
Working Arrangements: This role can be home-based, with occasional attendance at the London office required, or performed on a hybrid basis (depending on your location). We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education. The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step. Do you want to be part of a mission-driven team focused on transforming young people's lives? If so, we'd love to hear from you! Role summary (please see the full job description for further information on the role): The Careers & Enterprise Company, a non-profit organisation with a social purpose, is looking for a knowledgeable and committed Senior Information Security Governance Manager to join its small Compliance Team. Reporting to the Head of Compliance (CEC's Data Protection Officer), you will lead CEC's ISO 27001-certified information security management system, strengthen processes, and help shape policy. In this role, you will play a key part in ensuring information risk is managed effectively, that audits and monitoring are delivered well, and policies and processes continue to improve. Your work will be essential in providing assurance that the young people's data entrusted to CEC is secure. You may already be leading information security governance in a smaller organisation, or you may have built strong experience as a key member of a larger information security or governance team. We are seeking a candidate with broad experience across information security governance, including most of the following: identifying and assessing information risk, managing controls, carrying out internal and third-party audits, improving processes, developing training and guidance for staff, managing and reviewing incidents, and contributing to policy development. A strong eye for detail and excellent record-keeping will be essential to success in this role. Because CEC works with children's data and provides digital tools for careers education, we are especially interested in candidates who are motivated by social purpose who understand the importance of security governance in this context. An appreciation of data protection, tech ethics, and safeguarding will be important in helping you thrive here. Technical skills and experience matter, but so do your values. We are passionate about helping young people take their best next step, and keeping their information safe is fundamental to that mission. This is a fast-moving environment, so you will need to be comfortable working through ambiguity, building strong partnerships across teams, finding practical solutions, and confidently raising significant risks when needed. The key responsibilities of this role are to manage and continually improve CEC's ISO 27001-certified Information Security Management System, oversee business continuity management for information and technology risks, and support the organisation's development of a proportionate quality management approach, including work towards ISO 9001 certification. Essential criteria: Strong understanding of information security management principles and appropriate up-to-date technological, organisational, physical and people security controls. Good understanding of security framework such as ISO 27001 and cyber essentials. Good working knowledge of the range of tools, platforms, utilities and cloud computing typically used within modern digital firsts organisations Experience / Qualifications One or more of the following: Undergraduate or postgraduate qualification in information/cyber security OR Equivalent professional certification such as CISSP, CIMP or equivalent OR ISO 27001 lead implementer or lead auditor For more information and to apply, please visit our website via the 'apply' button. Closing date: Sunday 26th July (Midnight) PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY SHOULD WE RECEIVE SUITABLE APPLICATIONS Equity, Diversity and Inclusion At the Careers and Enterprise Company (CEC) we are committed to fostering a culture of belonging. We know that engagement at work relies on feeling included and valued. Inclusion is both a choice and a practice, for us as an organisation and for individuals within our team. We aim to drive inclusion through every aspect of our work and we understand that diverse teams are essential for innovative careers education and are central to our mission and impact. CEC values the visible and invisible qualities that makes each member of our team who they are. We are a disability confident employer and if you need any help or support through the application process, please contact the HR team and details can be found on our website.
The Role We are looking for a creative and audience-focused Digital Content Officer to join our Content and Digital team on a 12.5-month fixed-term contract. Reporting to the Content Manager, you will plan, create and publish engaging content across our digital channels that supports the Law Society's strategic priorities and strengthens engagement with solicitors in England and Wales. You will develop compelling written and multimedia content, identify and tell impactful stories, and work closely with colleagues across the organisation to bring complex legal and policy issues to life in a clear, accessible and engaging way. Using audience insight and performance data, you will help shape content plans, maximise engagement and ensure content consistently meets quality and brand standards. What we're looking for We're seeking an excellent writer and storyteller with experience creating engaging digital content for a range of audiences. You will have strong editing and proofreading skills, a good understanding of digital content best practice, and the ability to turn complex information into clear and compelling communications. You will be organised, proactive and comfortable managing multiple priorities while maintaining high standards. Strong interpersonal skills are essential, as you'll work collaboratively with colleagues and stakeholders across the organisation. We're looking for someone who is adaptable, self-motivated and passionate about creating content that informs, engages and delivers impact. What's in it for you This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect. We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation. Please note: if you are an internal applicant, Pay Policy will apply. The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
Jul 14, 2026
Full time
The Role We are looking for a creative and audience-focused Digital Content Officer to join our Content and Digital team on a 12.5-month fixed-term contract. Reporting to the Content Manager, you will plan, create and publish engaging content across our digital channels that supports the Law Society's strategic priorities and strengthens engagement with solicitors in England and Wales. You will develop compelling written and multimedia content, identify and tell impactful stories, and work closely with colleagues across the organisation to bring complex legal and policy issues to life in a clear, accessible and engaging way. Using audience insight and performance data, you will help shape content plans, maximise engagement and ensure content consistently meets quality and brand standards. What we're looking for We're seeking an excellent writer and storyteller with experience creating engaging digital content for a range of audiences. You will have strong editing and proofreading skills, a good understanding of digital content best practice, and the ability to turn complex information into clear and compelling communications. You will be organised, proactive and comfortable managing multiple priorities while maintaining high standards. Strong interpersonal skills are essential, as you'll work collaboratively with colleagues and stakeholders across the organisation. We're looking for someone who is adaptable, self-motivated and passionate about creating content that informs, engages and delivers impact. What's in it for you This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect. We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation. Please note: if you are an internal applicant, Pay Policy will apply. The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland-not that we're bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are recruiting for an E-Commerce Manager to lead and optimise the organisation's day-to-day e-commerce operations. This role has responsibility for all online trading activity, including product management across the e-commerce platform, supporting the delivery of a new website, and integrating product ranges from newly acquired businesses. A key focus of the role is driving commercial growth, optimising pricing and performance strategies, and ensuring the e-commerce platform remains competitive and customer-focused. The Role - Ecommerce Manager E-Commerce Platform & Product Management To own the day-to-day operation and management of Liquidline's e-commerce portal. To maintain an accurate and up-to-date product catalogue, including pricing, availability, descriptions, and imagery. To load and manage products from newly acquired businesses onto the e-commerce platform. To continuously update product data and imagery to maintain consistency and accuracy. To collaborate with the marketing designer to create engaging product descriptions and visuals. Promotions, Pricing & Commercial Performance To plan, manage and review portal promotions, banners and seasonal campaigns in line with marketing activity. To monitor competitor pricing and market trends, adjusting online pricing in collaboration with finance and sales teams. To track analyse e-commerce performance, including sales, traffic, conversation rates and customer behaviour. To product regular performance reports and insights to support business decision-making. Website & Digital Development To play an active role in the ongoing website redevelopment project. To ensure e-commerce functionality aligns with overall digital strategy and user experience. To provide input into new features, integrations, and improvements that support online sales and engagement. To work with IT to resolve issues and improve website performance, security and reliability. plan, execute, and manage promotional campaigns for the portal. Inventory, Data & Systems Works closely with procurement and inventory teams to ensure stock availability is correctly reflected online. To maintain accurate IQ and product data across the e-commerce platform. To continuously improves the online customer journey from product discovery through the checkout. To support the smooth launch of new products and services onto the e-commerce platform. To collaborate with marketing, sales, customer service, IT, and operations teams to ensure e-commerce activity supports wider business objectives. Customer Experience & Cross-Functional Collaboration To continuously improves the online customer journey from product discovery through the checkout. To collaborate with marketing, sales, customer service, IT, and operations teams to ensure e-commerce activity supports wider business objectives. To support the smooth launch of new products and services onto the e-commerce platform. What you will need in the role of Ecommerce Manager Proven experience in-ecommerce management, preferably within a B2B or retail environment. Strong understanding of e-commerce platforms, web analytics tools (e.g. Google Analytics) and online merchandising. Familiarity with SEO, SEM, and other digital marketing strategies. Strong project management skills, with a proven track record of driving e-commerce growth Experience managing product catalogues, pricing strategies and promotional campaigns Familiarity with integrating products from newly acquired businesses into an existing platform Ability to work collaboratively with cross-functional teams Excellent communication and organisational skills Analytical mindset with experience in managing performance KPI's and making data-driven decisions Proficiency in website CMS, with a focus on e-commerce platforms and customer experience (New site development) What You Will Learn & What Liquidline Can Offer You Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too: 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge. Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs. Candidate Referral Program: Help grow our team and earn rewards Company Bonus Scheme: Celebrate success with us. Enhanced Sick Pay: Supporting you when you need it most Enhanced Parental Leave: Comprehensive support for your family journey Salary Sacrifice Pension Scheme: Save for your future with ease. Life Assurance & Income Protection (UK Only): Peace of mind for you. HSF Health Plan: Access affordable healthcare. YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support. Employee Assistance Programme: Mental health support, virtual GP services and more. Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences. Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth. We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Jul 14, 2026
Full time
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland-not that we're bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are recruiting for an E-Commerce Manager to lead and optimise the organisation's day-to-day e-commerce operations. This role has responsibility for all online trading activity, including product management across the e-commerce platform, supporting the delivery of a new website, and integrating product ranges from newly acquired businesses. A key focus of the role is driving commercial growth, optimising pricing and performance strategies, and ensuring the e-commerce platform remains competitive and customer-focused. The Role - Ecommerce Manager E-Commerce Platform & Product Management To own the day-to-day operation and management of Liquidline's e-commerce portal. To maintain an accurate and up-to-date product catalogue, including pricing, availability, descriptions, and imagery. To load and manage products from newly acquired businesses onto the e-commerce platform. To continuously update product data and imagery to maintain consistency and accuracy. To collaborate with the marketing designer to create engaging product descriptions and visuals. Promotions, Pricing & Commercial Performance To plan, manage and review portal promotions, banners and seasonal campaigns in line with marketing activity. To monitor competitor pricing and market trends, adjusting online pricing in collaboration with finance and sales teams. To track analyse e-commerce performance, including sales, traffic, conversation rates and customer behaviour. To product regular performance reports and insights to support business decision-making. Website & Digital Development To play an active role in the ongoing website redevelopment project. To ensure e-commerce functionality aligns with overall digital strategy and user experience. To provide input into new features, integrations, and improvements that support online sales and engagement. To work with IT to resolve issues and improve website performance, security and reliability. plan, execute, and manage promotional campaigns for the portal. Inventory, Data & Systems Works closely with procurement and inventory teams to ensure stock availability is correctly reflected online. To maintain accurate IQ and product data across the e-commerce platform. To continuously improves the online customer journey from product discovery through the checkout. To support the smooth launch of new products and services onto the e-commerce platform. To collaborate with marketing, sales, customer service, IT, and operations teams to ensure e-commerce activity supports wider business objectives. Customer Experience & Cross-Functional Collaboration To continuously improves the online customer journey from product discovery through the checkout. To collaborate with marketing, sales, customer service, IT, and operations teams to ensure e-commerce activity supports wider business objectives. To support the smooth launch of new products and services onto the e-commerce platform. What you will need in the role of Ecommerce Manager Proven experience in-ecommerce management, preferably within a B2B or retail environment. Strong understanding of e-commerce platforms, web analytics tools (e.g. Google Analytics) and online merchandising. Familiarity with SEO, SEM, and other digital marketing strategies. Strong project management skills, with a proven track record of driving e-commerce growth Experience managing product catalogues, pricing strategies and promotional campaigns Familiarity with integrating products from newly acquired businesses into an existing platform Ability to work collaboratively with cross-functional teams Excellent communication and organisational skills Analytical mindset with experience in managing performance KPI's and making data-driven decisions Proficiency in website CMS, with a focus on e-commerce platforms and customer experience (New site development) What You Will Learn & What Liquidline Can Offer You Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too: 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge. Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs. Candidate Referral Program: Help grow our team and earn rewards Company Bonus Scheme: Celebrate success with us. Enhanced Sick Pay: Supporting you when you need it most Enhanced Parental Leave: Comprehensive support for your family journey Salary Sacrifice Pension Scheme: Save for your future with ease. Life Assurance & Income Protection (UK Only): Peace of mind for you. HSF Health Plan: Access affordable healthcare. YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support. Employee Assistance Programme: Mental health support, virtual GP services and more. Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences. Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth. We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Digital Marketing Executive Location: Reading (Hybrid) Salary: £30,000 I'm working with an ambitious B2B technology company that's continuing to invest in its marketing function following a sustained period of growth. They're now looking to bring in a Digital Marketing Executive to support the Marketing Manager and play a key role in delivering creative, digital-first campaigns that drive brand awareness, engagement and lead generation. This is a broad, hands-on role offering exposure to all aspects of digital marketing, making it an excellent opportunity for someone looking to develop their skills within a collaborative and growing business. The Role Support the planning and delivery of integrated digital marketing campaigns Create engaging content for social media, blogs, email campaigns and the company website Assist with managing and growing the company's social media presence Update website content and optimise pages for SEO Support email marketing campaigns and CRM activity Monitor campaign performance using Google Analytics and prepare marketing reports Assist with events, webinars and wider marketing projects Work closely with external agencies and internal stakeholders to deliver marketing initiatives About You 1-3 years' marketing experience, ideally within a B2B environment Experience creating content for social media, websites and email marketing Good understanding of digital marketing, SEO and social media platforms Familiarity with Google Analytics and CMS platforms Excellent written communication and organisational skills A proactive attitude with a willingness to learn and develop
Jul 14, 2026
Full time
Digital Marketing Executive Location: Reading (Hybrid) Salary: £30,000 I'm working with an ambitious B2B technology company that's continuing to invest in its marketing function following a sustained period of growth. They're now looking to bring in a Digital Marketing Executive to support the Marketing Manager and play a key role in delivering creative, digital-first campaigns that drive brand awareness, engagement and lead generation. This is a broad, hands-on role offering exposure to all aspects of digital marketing, making it an excellent opportunity for someone looking to develop their skills within a collaborative and growing business. The Role Support the planning and delivery of integrated digital marketing campaigns Create engaging content for social media, blogs, email campaigns and the company website Assist with managing and growing the company's social media presence Update website content and optimise pages for SEO Support email marketing campaigns and CRM activity Monitor campaign performance using Google Analytics and prepare marketing reports Assist with events, webinars and wider marketing projects Work closely with external agencies and internal stakeholders to deliver marketing initiatives About You 1-3 years' marketing experience, ideally within a B2B environment Experience creating content for social media, websites and email marketing Good understanding of digital marketing, SEO and social media platforms Familiarity with Google Analytics and CMS platforms Excellent written communication and organisational skills A proactive attitude with a willingness to learn and develop
AI Training & Apprenticeships Manager Remote / Hybrid (UK) Up to £60,000 benefits Full Time Permanent 25 days holiday bank holidays Flexible working About the Role We are looking for an experienced and driven AI Training & Apprenticeships Manager to lead and develop a growing delivery function across AI Apprenticeships and short courses. This is a fantastic opportunity for someone who thrives in a hands-on leadership role-you will lead from the front as a subject matter expert in AI, apprenticeships, and funded training, while managing and developing a small but expanding team of Apprenticeship Trainers and Skills Coaches. You will play a pivotal role in shaping high-quality learning experiences, ensuring compliance with funding requirements, and driving performance across programmes in one of the fastest-growing areas of digital skills-Artificial Intelligence and Automation. What You'll Be Doing Lead, manage and mentor a team of Apprenticeship Trainers and Skills Coaches Deliver high-quality training, coaching and workshops across AI apprenticeship programmes and short courses Act as the subject matter expert for AI, automation, and digital learning delivery Oversee learner progress, quality assurance, and End Point Assessment (EPA) readiness Ensure programmes are delivered in line with funding rules and compliance requirements Work closely with employers to support learner success and satisfaction Support curriculum development aligned to industry needs and emerging AI trends Drive performance, engagement, and continuous improvement across delivery Programme Content You and your team will support learners across topics such as: AI Ethics, Governance & Data Protection AI Risk, Security & Compliance Process Improvement & Automation Automation Tools Data-Driven Decision Making Human-Centred AI Design Agile Delivery & AI Implementation Change Management & AI Adoption Stakeholder Engagement & Influencing W hat We're Looking For Proven experience within Apprenticeships delivery (essential) Strong understanding of apprenticeship funding, compliance, and Skills England requirements Experience managing or mentoring Trainers, Coaches, or Assessors In-depth knowledge of AI, Automation, Digital, or Data programmes Background delivering or overseeing Level 3 / Level 4 apprenticeships and/or short courses Strong leadership, coaching, and stakeholder management skills Ability to balance hands-on delivery with team management responsibilities Experience working in remote or hybrid learning environments Desirable Qualifications Assessing qualification (CAVA, TAQA, A1) Teaching qualification (AET or equivalent) Relevant industry certifications or qualifications in AI, Data, IT, or Digital Why Join? Opportunity to lead within a high-growth AI and digital training environment True autonomy and influence in shaping programmes and delivery Flexible / remote working arrangements Competitive salary and strong benefits package Supportive, collaborative, and forward-thinking team Ongoing professional development and career progression If you're passionate about AI, education, and developing people, and you're ready to step into a leadership role where you can make real impact-we'd love to hear from you. For more information please contact Simon Atkins on
Jul 14, 2026
Full time
AI Training & Apprenticeships Manager Remote / Hybrid (UK) Up to £60,000 benefits Full Time Permanent 25 days holiday bank holidays Flexible working About the Role We are looking for an experienced and driven AI Training & Apprenticeships Manager to lead and develop a growing delivery function across AI Apprenticeships and short courses. This is a fantastic opportunity for someone who thrives in a hands-on leadership role-you will lead from the front as a subject matter expert in AI, apprenticeships, and funded training, while managing and developing a small but expanding team of Apprenticeship Trainers and Skills Coaches. You will play a pivotal role in shaping high-quality learning experiences, ensuring compliance with funding requirements, and driving performance across programmes in one of the fastest-growing areas of digital skills-Artificial Intelligence and Automation. What You'll Be Doing Lead, manage and mentor a team of Apprenticeship Trainers and Skills Coaches Deliver high-quality training, coaching and workshops across AI apprenticeship programmes and short courses Act as the subject matter expert for AI, automation, and digital learning delivery Oversee learner progress, quality assurance, and End Point Assessment (EPA) readiness Ensure programmes are delivered in line with funding rules and compliance requirements Work closely with employers to support learner success and satisfaction Support curriculum development aligned to industry needs and emerging AI trends Drive performance, engagement, and continuous improvement across delivery Programme Content You and your team will support learners across topics such as: AI Ethics, Governance & Data Protection AI Risk, Security & Compliance Process Improvement & Automation Automation Tools Data-Driven Decision Making Human-Centred AI Design Agile Delivery & AI Implementation Change Management & AI Adoption Stakeholder Engagement & Influencing W hat We're Looking For Proven experience within Apprenticeships delivery (essential) Strong understanding of apprenticeship funding, compliance, and Skills England requirements Experience managing or mentoring Trainers, Coaches, or Assessors In-depth knowledge of AI, Automation, Digital, or Data programmes Background delivering or overseeing Level 3 / Level 4 apprenticeships and/or short courses Strong leadership, coaching, and stakeholder management skills Ability to balance hands-on delivery with team management responsibilities Experience working in remote or hybrid learning environments Desirable Qualifications Assessing qualification (CAVA, TAQA, A1) Teaching qualification (AET or equivalent) Relevant industry certifications or qualifications in AI, Data, IT, or Digital Why Join? Opportunity to lead within a high-growth AI and digital training environment True autonomy and influence in shaping programmes and delivery Flexible / remote working arrangements Competitive salary and strong benefits package Supportive, collaborative, and forward-thinking team Ongoing professional development and career progression If you're passionate about AI, education, and developing people, and you're ready to step into a leadership role where you can make real impact-we'd love to hear from you. For more information please contact Simon Atkins on
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Jul 14, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Vacancy for Research Data Officer at University of Strathclyde 5 April 2026 Glasgow, Scotland Full-Time The University of Strathclyde has a commitment to boldness and innovation as part of its core institutional values, and we believe that our engagement with open research and repository development is a significant example of this. In furtherance of these values the Information Services Directorate of the University is seeking to appoint a Research Data Officer to join our Scholarly Publications & Research Data (SP&RD) team. This specialist role is key to supporting the University's strategic goals in Research Data Management and Open Access compliance. The post holder will lead the design and delivery of research data management and preservation services, ensuring researchers meet funder mandates and contributing to the University's research visibility and reputation. Applicants should have strong technical expertise in FAIR Principles, Archivematica, and PURE, alongside a deep understanding of national and international research data policies. The role involves providing expert advice, training, and hands on support to researchers, collaborating across teams, and overseeing data deposit and preservation processes. The successful applicant must have expertise in digital library systems in a Higher Education, national library, or research intensive environment, with repository experience seen as an advantage. Knowledge of repository management matters is essential, as well as current awareness of the challenges surrounding research information curation and data management/research administration. Specific experience of work in metadata standards and/or data integrity management issues is essential. You will be well organised, with an ability to manage and prioritise your own and others' work, with a track record of delivering to deadlines. A first degree in a relevant subject, or equivalent relevant experience in a similar or related role is required, as is an awareness of wider research policy issues in an HE environment. A postgraduate LIS or Information Management qualification or the equivalent is desirable. Some aspects of the role may require a criminal record check via the Disclosure and Barring Service (DBS) to facilitate access to sensitive personal data. For informal enquiries, please contactAlan Slevin, Scholarly Publications and Research Data Manager at
Jul 14, 2026
Full time
Vacancy for Research Data Officer at University of Strathclyde 5 April 2026 Glasgow, Scotland Full-Time The University of Strathclyde has a commitment to boldness and innovation as part of its core institutional values, and we believe that our engagement with open research and repository development is a significant example of this. In furtherance of these values the Information Services Directorate of the University is seeking to appoint a Research Data Officer to join our Scholarly Publications & Research Data (SP&RD) team. This specialist role is key to supporting the University's strategic goals in Research Data Management and Open Access compliance. The post holder will lead the design and delivery of research data management and preservation services, ensuring researchers meet funder mandates and contributing to the University's research visibility and reputation. Applicants should have strong technical expertise in FAIR Principles, Archivematica, and PURE, alongside a deep understanding of national and international research data policies. The role involves providing expert advice, training, and hands on support to researchers, collaborating across teams, and overseeing data deposit and preservation processes. The successful applicant must have expertise in digital library systems in a Higher Education, national library, or research intensive environment, with repository experience seen as an advantage. Knowledge of repository management matters is essential, as well as current awareness of the challenges surrounding research information curation and data management/research administration. Specific experience of work in metadata standards and/or data integrity management issues is essential. You will be well organised, with an ability to manage and prioritise your own and others' work, with a track record of delivering to deadlines. A first degree in a relevant subject, or equivalent relevant experience in a similar or related role is required, as is an awareness of wider research policy issues in an HE environment. A postgraduate LIS or Information Management qualification or the equivalent is desirable. Some aspects of the role may require a criminal record check via the Disclosure and Barring Service (DBS) to facilitate access to sensitive personal data. For informal enquiries, please contactAlan Slevin, Scholarly Publications and Research Data Manager at
About the Company Our client is an independent regulator within the legal sector, responsible for maintaining professional standards and protecting consumers. Joining a small, collaborative team, you'll take ownership of end-to-end marketing, communications, stakeholder engagement and digital activity, with the autonomy to shape strategy and make a visible impact across the organisation. The Role As Marketing & Communications Manager, you'll lead the organisation's marketing and communications activity, working closely with senior leaders, external agencies and key stakeholders. This is a varied, hands-on role spanning integrated campaigns, digital channels, PR, events, webinars and stakeholder engagement, with the opportunity to influence strategy and drive continuous improvement. Key Responsibilities Develop, implement and continuously improve the organisation's marketing and communications strategy. Deliver integrated marketing campaigns across digital, website, social media, PR, publications, email and events. Create, edit and manage engaging content across multiple communication channels. Manage and develop the organisation's website and digital platforms, using performance data to drive improvements. Lead the delivery of webinars, events and stakeholder engagement activity to promote regulatory initiatives and professional qualifications. Manage external communications agencies, ensuring high-quality delivery, value for money and effective press relations. Build and maintain relationships with journalists, government contacts, legal sector stakeholders and external partners, including supporting reactive communications when required. Produce management information, campaign reporting and communications updates for senior leadership while identifying opportunities to improve processes and stakeholder engagement. About You We're looking for an experienced marketing and communications professional who enjoys working within a broad, fast-paced environment where no two days are the same. You'll be equally comfortable developing strategy, creating content, managing campaigns and building relationships with a wide range of internal and external stakeholders. Essential Experience Experience in a broad marketing and communications role with responsibility across multiple channels. Delivering integrated marketing campaigns including digital, website, social media, PR and events. Strong content creation, copywriting and editing skills for a range of audiences. Managing websites and using performance data to improve digital communications. Managing external agencies and building relationships with senior stakeholders. Excellent organisational, communication and prioritisation skills with the ability to manage a varied workload independently. Desirable Experience Background within a regulator, professional body, membership organisation or the legal sector. Understanding of government, public affairs, policy or wider professional services environments. Experience using CRM systems and marketing reporting tools. What's on Offer? Competitive salary Pension Hybrid working Training and development opportunities This Role May Suit This role may suit candidates currently working in roles such as: PR & Communications Manager, Communications Manager, Marketing Manager, Stakeholder Engagement Manager, Stakeholder Engagement Manager, Corporate Communications Manager If your experience is aligned with the responsibilities of this role but your current job title differs, we would still encourage you to apply. Diversity & Inclusion At WE Talent, we believe that diverse teams create stronger organisations. We welcome applications from people of all backgrounds and are committed to promoting equality, diversity and inclusion throughout our recruitment process. Every application is considered fairly, based on the skills, experience and potential needed for the role. We are committed to creating an inclusive recruitment process where everyone has the opportunity to demonstrate what they can offer. If this sounds like the right opportunity for you, we'd love to hear from you. Apply today or contact WE Talent for a confidential conversation. WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request.
Jul 13, 2026
Full time
About the Company Our client is an independent regulator within the legal sector, responsible for maintaining professional standards and protecting consumers. Joining a small, collaborative team, you'll take ownership of end-to-end marketing, communications, stakeholder engagement and digital activity, with the autonomy to shape strategy and make a visible impact across the organisation. The Role As Marketing & Communications Manager, you'll lead the organisation's marketing and communications activity, working closely with senior leaders, external agencies and key stakeholders. This is a varied, hands-on role spanning integrated campaigns, digital channels, PR, events, webinars and stakeholder engagement, with the opportunity to influence strategy and drive continuous improvement. Key Responsibilities Develop, implement and continuously improve the organisation's marketing and communications strategy. Deliver integrated marketing campaigns across digital, website, social media, PR, publications, email and events. Create, edit and manage engaging content across multiple communication channels. Manage and develop the organisation's website and digital platforms, using performance data to drive improvements. Lead the delivery of webinars, events and stakeholder engagement activity to promote regulatory initiatives and professional qualifications. Manage external communications agencies, ensuring high-quality delivery, value for money and effective press relations. Build and maintain relationships with journalists, government contacts, legal sector stakeholders and external partners, including supporting reactive communications when required. Produce management information, campaign reporting and communications updates for senior leadership while identifying opportunities to improve processes and stakeholder engagement. About You We're looking for an experienced marketing and communications professional who enjoys working within a broad, fast-paced environment where no two days are the same. You'll be equally comfortable developing strategy, creating content, managing campaigns and building relationships with a wide range of internal and external stakeholders. Essential Experience Experience in a broad marketing and communications role with responsibility across multiple channels. Delivering integrated marketing campaigns including digital, website, social media, PR and events. Strong content creation, copywriting and editing skills for a range of audiences. Managing websites and using performance data to improve digital communications. Managing external agencies and building relationships with senior stakeholders. Excellent organisational, communication and prioritisation skills with the ability to manage a varied workload independently. Desirable Experience Background within a regulator, professional body, membership organisation or the legal sector. Understanding of government, public affairs, policy or wider professional services environments. Experience using CRM systems and marketing reporting tools. What's on Offer? Competitive salary Pension Hybrid working Training and development opportunities This Role May Suit This role may suit candidates currently working in roles such as: PR & Communications Manager, Communications Manager, Marketing Manager, Stakeholder Engagement Manager, Stakeholder Engagement Manager, Corporate Communications Manager If your experience is aligned with the responsibilities of this role but your current job title differs, we would still encourage you to apply. Diversity & Inclusion At WE Talent, we believe that diverse teams create stronger organisations. We welcome applications from people of all backgrounds and are committed to promoting equality, diversity and inclusion throughout our recruitment process. Every application is considered fairly, based on the skills, experience and potential needed for the role. We are committed to creating an inclusive recruitment process where everyone has the opportunity to demonstrate what they can offer. If this sounds like the right opportunity for you, we'd love to hear from you. Apply today or contact WE Talent for a confidential conversation. WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request.
Pro Staff Recruitment Ltd
Buckingham, Buckinghamshire
Digital Marketing & Social Media Manager Salary: £25,000 per annum Hours: Monday to Friday, 9:00am-5:00pm Location: Buckinghamshire -Office-based (driving licence required) Digital Marketing & Social Media Manager required for an exciting opportunity with a growing organisation. We are looking for a creative, enthusiastic, and organised Digital Marketing & Social Media Manager to join a busy team. This is a fantastic opportunity for someone who enjoys taking ownership of digital marketing activity, creating engaging content, and supporting business growth through effective online campaigns. The successful candidate will be an all-rounder with experience across social media, digital marketing, content creation, and administration , working collaboratively with the wider team to deliver successful campaigns and improve online engagement. Key Responsibilities: Manage and grow social media channels, creating engaging and relevant content. Plan, schedule, and deliver social media campaigns to support promotions and business objectives. Monitor analytics and reporting to measure campaign performance and improve results. Support digital marketing campaigns across multiple online platforms. Update and maintain website content to ensure information is accurate and engaging. Assist with SEO activity to improve online visibility and search performance. Create digital graphics, marketing materials, and promotional content. Support general marketing administration and coordination tasks. Work closely with internal teams to ensure campaigns are delivered effectively. Maintain brand consistency across all communications. About You: The ideal candidate will have: Previous experience in digital marketing and social media management. Strong written and creative communication skills. Confidence creating engaging online content. Good knowledge of social media platforms and digital marketing tools. Excellent organisation skills with strong attention to detail. The ability to manage multiple tasks and work to deadlines. A proactive approach and the ability to work independently as well as part of a team. Requirements: Full UK driving licence required. Must be comfortable working office-based Monday to Friday. Social media marketing experience is essential. This is an excellent opportunity for a motivated marketing professional looking for a varied role where they can use their creativity, digital skills, and organisational abilities to make a real impact. Apply today to be considered for this exciting opportunity.
Jul 13, 2026
Full time
Digital Marketing & Social Media Manager Salary: £25,000 per annum Hours: Monday to Friday, 9:00am-5:00pm Location: Buckinghamshire -Office-based (driving licence required) Digital Marketing & Social Media Manager required for an exciting opportunity with a growing organisation. We are looking for a creative, enthusiastic, and organised Digital Marketing & Social Media Manager to join a busy team. This is a fantastic opportunity for someone who enjoys taking ownership of digital marketing activity, creating engaging content, and supporting business growth through effective online campaigns. The successful candidate will be an all-rounder with experience across social media, digital marketing, content creation, and administration , working collaboratively with the wider team to deliver successful campaigns and improve online engagement. Key Responsibilities: Manage and grow social media channels, creating engaging and relevant content. Plan, schedule, and deliver social media campaigns to support promotions and business objectives. Monitor analytics and reporting to measure campaign performance and improve results. Support digital marketing campaigns across multiple online platforms. Update and maintain website content to ensure information is accurate and engaging. Assist with SEO activity to improve online visibility and search performance. Create digital graphics, marketing materials, and promotional content. Support general marketing administration and coordination tasks. Work closely with internal teams to ensure campaigns are delivered effectively. Maintain brand consistency across all communications. About You: The ideal candidate will have: Previous experience in digital marketing and social media management. Strong written and creative communication skills. Confidence creating engaging online content. Good knowledge of social media platforms and digital marketing tools. Excellent organisation skills with strong attention to detail. The ability to manage multiple tasks and work to deadlines. A proactive approach and the ability to work independently as well as part of a team. Requirements: Full UK driving licence required. Must be comfortable working office-based Monday to Friday. Social media marketing experience is essential. This is an excellent opportunity for a motivated marketing professional looking for a varied role where they can use their creativity, digital skills, and organisational abilities to make a real impact. Apply today to be considered for this exciting opportunity.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Jul 13, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Jul 13, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Head of Customer EngagementApplylocations: Remote, Ireland: Northern Ireland - Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R69276 Job Summary: The Head of Customer Engagement is responsible for shaping and executing Wellington IT's customer engagement strategy. This role leads a team of Business Development Managers (BDMs), driving sustained satisfaction, retention, and advocacy across our existing customer base. In this context, 'customers' refers to Wellington IT's credit union clients. The role manages Wellington IT's relationships with these regulated financial institutions, not their individual members. This role equips the team with a consistent framework for building customer relationships, ensures a cohesive experience across all accounts, and collaborates cross-functionally to present a unified Wellington voice at an operational level. It owns back-to-base sales forecasting and tracking across the team and carries responsibility for marketing communications ensuring engagement and external messaging remain aligned and consistent. This role is pivotal in representing customer needs strategically and aligning execution with business objectives, evolving needs, and regulatory expectations across the Credit Union sector. Job Description : Location: Ireland (remote) / Belfast Role Overview The Head of Customer Engagement is responsible for shaping and executing Wellington IT's customer engagement strategy. This role leads a team of Business Development Managers (BDMs), driving sustained satisfaction, retention, and advocacy across our existing customer base. In this context, 'customers' refers to Wellington IT's credit union clients. The role manages Wellington IT's relationships with these regulated financial institutions, not their individual members.This role equips the team with a consistent framework for building customer relationships, ensures a cohesive experience across all accounts, and collaborates cross-functionally to present a unified Wellington voice at an operational level. It owns back-to-base sales forecasting and tracking across the team and carries responsibility for marketing communications ensuring engagement and external messaging remain aligned and consistent. This role is pivotal in representing customer needs strategically and aligning execution with business objectives, evolving needs, and regulatory expectations across the Credit Union sector.This role requires some travel on an ad hoc basis including attendance at industry events and occasional support at onsite customer visits. Strategy & Planning Shape and execute Wellington IT's customer engagement strategy across the existing customer base Design a consistent engagement framework and standardised playbooks to ensure a cohesive experience across all accounts, regardless of individual BDM Set satisfaction, retention, and advocacy targets for the team and define the approach to achieve them Manage and strengthen customer relationships through periods of sector consolidation (transfers of engagement/mergers), partnering with Professional Services (PS), ensuring continuity of service and retention as the credit union base evolves. Maintain awareness of customer sentiment, evolving needs, and the regulatory environment shaping the sector - including Central Bank of Ireland requirements, the Credit Union Act, and operational-resilience/third-party ICT obligations under DORA relevant to Wellington IT as a critical service provider. Align engagement priorities with wider business objectives, in partnership with other functional teams Customer Engagement & Relationship Management Oversee proactive relationship management, high-quality interactions, and touchpoints delivered by the BDM team across existing accounts Represent the needs of the customer from a strategic perspective at a functional level Understand and support customers' strategic growth agendas - including expansion into mortgages, current accounts, business/SME lending and digital services - positioning Wellington IT's solutions to enable that growth. Maintain strategic relationships across the customer base, acting as a senior point of contact and escalation point for the BDM team on complex or high-value matters Represent Wellington IT at key sector events (e.g. ILCU and CUDA conferences and AGMs) as an ambassador for customer engagement Build a customer advocacy programme, including case studies, testimonials, and reference points to supportwider business goals Attend key conferences, meetings, and industry events as a company ambassador Cross-Functional Collaboration Collaborate at a functional level to present a unified Wellington voice to the customer operationally Embed continuous feedback loops to inform engagement priorities and service improvements across functional teams Maintain awareness of the Credit Union market and how it shapes engagement priorities across the business Represent customer engagement at leadership level, feeding customer insight into wider business planning Partnerships & Industry Relationships Build and maintain relationships with key industry partners, including third-party suppliers, to support the customer engagement strategy Represent Wellington IT's interests in partner and supplier relationships that impact the customer experience Metrics, Forecasting & Reporting Own back-to-base sales forecasting and tracking across the BDM team ensuring high product penetration across the user base Ensure accurate CRM logging of engagement activity, opportunities, and account status Ensure quote hygiene across the team, with accurate, up-to-date, and consistently formatted quotes reflecting current pricing and commercial terms Track team performance against satisfaction, retention, and advocacy metrics (e.g. CSAT, NPS) Use customer feedback and engagement data to identify at-risk accounts and inform proactive action Report on forecasting, pipeline, and engagement performance including marketing metrics to senior leadership Team Leadership & People Management Manage, coach and develop the team, including performance management and professional development, ensuring alignment between customer engagement and external messaging Foster a consistent, customer-centric culture across the team, aligned with company values Lead by example, providing clear direction and guidance so all customers receive a similar standard of experience Own marketing communications output, ensuring messaging is consistent with the customer engagement strategy Essential Experience: Extensive leadership experience in customer success, customer engagement, relationship management, or related roles Proven track record of achieving and exceeding customer satisfaction and retention targets Experience managing high-performing teams and leading cross-functional initiatives Demonstrated ability to identify, evaluate, and resolve customer needs and escalations Strong negotiation, relationship management, and stakeholder engagement skills Advanced proficiency in CRM software and customer engagement tools (e.g. HubSpot). Excellent communication, presentation, and interpersonal skills Strategic thinking, analytical ability, and data-driven decision-making Working knowledge of the Irish credit union sector, its growth trajectory and operating model. Desirable Experience: Background in technology, fintech, SaaS, or other regulated industries Familiarity with financial-services regulation relevant to technology suppliers (CBI, DORA, and, where applicable, UK FCA/PRA) Exposure to product lifecycle management, innovation, and process improvement initiatives Experience leading customer advisory boards, structured engagement forums Competencies Integrity Energy & Drive Initiative Domain Expertise Resilience Execution Customer Centric Team Building Wellington IT Culture & Values Commitment - We are committed to the success of our colleagues and customers Teamwork - We do amazing things when we work as a team Respect - We value and seek everyone's contribution Honesty - We are open and honest in everything we do Positivity - We embrace and inspire positivity in each other Leadership - We lead by example with our words, our actions and results Worker Type: Regular Number of Openings Available: 1
Jul 13, 2026
Full time
Head of Customer EngagementApplylocations: Remote, Ireland: Northern Ireland - Belfasttime type: Full timeposted on: Posted Todayjob requisition id: R69276 Job Summary: The Head of Customer Engagement is responsible for shaping and executing Wellington IT's customer engagement strategy. This role leads a team of Business Development Managers (BDMs), driving sustained satisfaction, retention, and advocacy across our existing customer base. In this context, 'customers' refers to Wellington IT's credit union clients. The role manages Wellington IT's relationships with these regulated financial institutions, not their individual members. This role equips the team with a consistent framework for building customer relationships, ensures a cohesive experience across all accounts, and collaborates cross-functionally to present a unified Wellington voice at an operational level. It owns back-to-base sales forecasting and tracking across the team and carries responsibility for marketing communications ensuring engagement and external messaging remain aligned and consistent. This role is pivotal in representing customer needs strategically and aligning execution with business objectives, evolving needs, and regulatory expectations across the Credit Union sector. Job Description : Location: Ireland (remote) / Belfast Role Overview The Head of Customer Engagement is responsible for shaping and executing Wellington IT's customer engagement strategy. This role leads a team of Business Development Managers (BDMs), driving sustained satisfaction, retention, and advocacy across our existing customer base. In this context, 'customers' refers to Wellington IT's credit union clients. The role manages Wellington IT's relationships with these regulated financial institutions, not their individual members.This role equips the team with a consistent framework for building customer relationships, ensures a cohesive experience across all accounts, and collaborates cross-functionally to present a unified Wellington voice at an operational level. It owns back-to-base sales forecasting and tracking across the team and carries responsibility for marketing communications ensuring engagement and external messaging remain aligned and consistent. This role is pivotal in representing customer needs strategically and aligning execution with business objectives, evolving needs, and regulatory expectations across the Credit Union sector.This role requires some travel on an ad hoc basis including attendance at industry events and occasional support at onsite customer visits. Strategy & Planning Shape and execute Wellington IT's customer engagement strategy across the existing customer base Design a consistent engagement framework and standardised playbooks to ensure a cohesive experience across all accounts, regardless of individual BDM Set satisfaction, retention, and advocacy targets for the team and define the approach to achieve them Manage and strengthen customer relationships through periods of sector consolidation (transfers of engagement/mergers), partnering with Professional Services (PS), ensuring continuity of service and retention as the credit union base evolves. Maintain awareness of customer sentiment, evolving needs, and the regulatory environment shaping the sector - including Central Bank of Ireland requirements, the Credit Union Act, and operational-resilience/third-party ICT obligations under DORA relevant to Wellington IT as a critical service provider. Align engagement priorities with wider business objectives, in partnership with other functional teams Customer Engagement & Relationship Management Oversee proactive relationship management, high-quality interactions, and touchpoints delivered by the BDM team across existing accounts Represent the needs of the customer from a strategic perspective at a functional level Understand and support customers' strategic growth agendas - including expansion into mortgages, current accounts, business/SME lending and digital services - positioning Wellington IT's solutions to enable that growth. Maintain strategic relationships across the customer base, acting as a senior point of contact and escalation point for the BDM team on complex or high-value matters Represent Wellington IT at key sector events (e.g. ILCU and CUDA conferences and AGMs) as an ambassador for customer engagement Build a customer advocacy programme, including case studies, testimonials, and reference points to supportwider business goals Attend key conferences, meetings, and industry events as a company ambassador Cross-Functional Collaboration Collaborate at a functional level to present a unified Wellington voice to the customer operationally Embed continuous feedback loops to inform engagement priorities and service improvements across functional teams Maintain awareness of the Credit Union market and how it shapes engagement priorities across the business Represent customer engagement at leadership level, feeding customer insight into wider business planning Partnerships & Industry Relationships Build and maintain relationships with key industry partners, including third-party suppliers, to support the customer engagement strategy Represent Wellington IT's interests in partner and supplier relationships that impact the customer experience Metrics, Forecasting & Reporting Own back-to-base sales forecasting and tracking across the BDM team ensuring high product penetration across the user base Ensure accurate CRM logging of engagement activity, opportunities, and account status Ensure quote hygiene across the team, with accurate, up-to-date, and consistently formatted quotes reflecting current pricing and commercial terms Track team performance against satisfaction, retention, and advocacy metrics (e.g. CSAT, NPS) Use customer feedback and engagement data to identify at-risk accounts and inform proactive action Report on forecasting, pipeline, and engagement performance including marketing metrics to senior leadership Team Leadership & People Management Manage, coach and develop the team, including performance management and professional development, ensuring alignment between customer engagement and external messaging Foster a consistent, customer-centric culture across the team, aligned with company values Lead by example, providing clear direction and guidance so all customers receive a similar standard of experience Own marketing communications output, ensuring messaging is consistent with the customer engagement strategy Essential Experience: Extensive leadership experience in customer success, customer engagement, relationship management, or related roles Proven track record of achieving and exceeding customer satisfaction and retention targets Experience managing high-performing teams and leading cross-functional initiatives Demonstrated ability to identify, evaluate, and resolve customer needs and escalations Strong negotiation, relationship management, and stakeholder engagement skills Advanced proficiency in CRM software and customer engagement tools (e.g. HubSpot). Excellent communication, presentation, and interpersonal skills Strategic thinking, analytical ability, and data-driven decision-making Working knowledge of the Irish credit union sector, its growth trajectory and operating model. Desirable Experience: Background in technology, fintech, SaaS, or other regulated industries Familiarity with financial-services regulation relevant to technology suppliers (CBI, DORA, and, where applicable, UK FCA/PRA) Exposure to product lifecycle management, innovation, and process improvement initiatives Experience leading customer advisory boards, structured engagement forums Competencies Integrity Energy & Drive Initiative Domain Expertise Resilience Execution Customer Centric Team Building Wellington IT Culture & Values Commitment - We are committed to the success of our colleagues and customers Teamwork - We do amazing things when we work as a team Respect - We value and seek everyone's contribution Honesty - We are open and honest in everything we do Positivity - We embrace and inspire positivity in each other Leadership - We lead by example with our words, our actions and results Worker Type: Regular Number of Openings Available: 1
