Job Description Overview Shape the Future of our cities and environments. Are you an Electrical Engineer Are you ready to take up a vital role in some of the UK's most exciting and innovativeJoin and take a leading role in shaping the future of our cities and environments.We are looking for an energetic and experienced Principal Electrical Engineer to join our team within the Design & Advanced Technology (D&AT) Practice of . You'll be part of a talented, multi-disciplinary team delivering cutting edge, iconic projects to our Water market clients - clients such as Wessex Water, Welsh Water, Severn Trent Water, South West Water, Environment Agency, as well as other regional water authorities.As a key member of our team, you'll play a vital role in delivering transformational programmes for critical UK infrastructure, with opportunities to work on landmark engineering projects both domestically and internationally. We're committed to providing industry-leading solutions throughout the project lifecycle, adding value through client-side and construction-phase support.Become part of a team where every voice matters, and together we can tackle our clients' toughest challenges. We foster a diverse and inclusive environment where world-class talent thrives without boundaries. For us, collaboration isn't a buzzword. We value the different perspectives our people bring and recognise everyone for their contributions equally.We also know that different people have different priorities, which is why we're here to support you with whatever you need.We offer hybrid working which involves 3 days per week being office/site based. This position is based in our Bristol or Birmingham offices. Your roleThe role will offer a challenging and rewarding opportunity to apply knowledge, experience, and problem-solving skills whilstprovidinggood opportunities for career development.As an PrincipalElectrical Engineer in the D&AT practice, the successful candidate would have the following responsibilities: Coordinate or manage a team ofElectrical & ICAengineers for delivery of technical design work on complex multi-disciplinary projects following relevantclientand project specific design codes and standards, and to high-quality levels. Successfully manage time and budgetsoftheElectrical & ICA teamto key project milestones andprogrammes. Responsible forleadingandproducingtechnical deliverables such asSingle Line Diagrams, Cable Block Diagrams, Load Schedules, MCC specifications, Control Philosophies, ControlNetwork Architecture. Provide technical input into project design deliverables forElectricalaspects of complex multi-disciplinary projects and work with the project management team to successfully manage time and budgets to key project milestones andprogrammes. Collaborate with client, operational, project, or service activities within your immediate team and other relatedteams. Provide mentorship to less experienced colleagues and help to growthe Electrical & ICAcapabilities within the local teamand the widerElectrical & ICA technical network. Work independently with minimal technical guidance.Exercise personal judgement to solve difficult problems whereappropriateand provide guidance to junior team members. Provide technical support for bid proposals. Work closely with multi-disciplinary teamsin the UK and overseas to deliver integrated design solutions. Adhere to quality assurance standards in design including check and review ofownwork as well as others. Contribute to business development initiatives to drive growth of water market for. About you A degree inElectricalEngineering or equivalent. CharteredEngineer. Proven experience in coordinating or managing anElectricalengineering design delivery team for a designconsultancy includingwithin a multi-disciplinary environment. Takesbroadperspective toidentifyinnovative solutions to design problems. Requires strong knowledge and practical experience inElectricaldesigns. Practical knowledge ofwater companydesign codes and standards as well as industry best practices, such as WIMES. Good awareness of HAZOP assessments, lightning strike risk assessments, earthing and bonding, lighting designs, DSEAR and ATEX installation practices. Proficiencyindesigning withinappropriate digitalanalysis packages, following local and national guidance.E.g.electrical design software such as Trimble/Amtech. Ability to work independently with minimal technical guidance. Experience inwatermarketispreferred but notrequired. Experience in industrial and processenvironmentis essential. Demonstratesstrong communicationskills, with the ability to convey technical concepts clearly and effectively within diverse multi-disciplinary teams.Meet some but not all of the love to hear from you! Please submit your CV along with a cover letter letting us know your motivation for applying and highlighting how your skills and experience align with the role. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Mar 10, 2026
Full time
Job Description Overview Shape the Future of our cities and environments. Are you an Electrical Engineer Are you ready to take up a vital role in some of the UK's most exciting and innovativeJoin and take a leading role in shaping the future of our cities and environments.We are looking for an energetic and experienced Principal Electrical Engineer to join our team within the Design & Advanced Technology (D&AT) Practice of . You'll be part of a talented, multi-disciplinary team delivering cutting edge, iconic projects to our Water market clients - clients such as Wessex Water, Welsh Water, Severn Trent Water, South West Water, Environment Agency, as well as other regional water authorities.As a key member of our team, you'll play a vital role in delivering transformational programmes for critical UK infrastructure, with opportunities to work on landmark engineering projects both domestically and internationally. We're committed to providing industry-leading solutions throughout the project lifecycle, adding value through client-side and construction-phase support.Become part of a team where every voice matters, and together we can tackle our clients' toughest challenges. We foster a diverse and inclusive environment where world-class talent thrives without boundaries. For us, collaboration isn't a buzzword. We value the different perspectives our people bring and recognise everyone for their contributions equally.We also know that different people have different priorities, which is why we're here to support you with whatever you need.We offer hybrid working which involves 3 days per week being office/site based. This position is based in our Bristol or Birmingham offices. Your roleThe role will offer a challenging and rewarding opportunity to apply knowledge, experience, and problem-solving skills whilstprovidinggood opportunities for career development.As an PrincipalElectrical Engineer in the D&AT practice, the successful candidate would have the following responsibilities: Coordinate or manage a team ofElectrical & ICAengineers for delivery of technical design work on complex multi-disciplinary projects following relevantclientand project specific design codes and standards, and to high-quality levels. Successfully manage time and budgetsoftheElectrical & ICA teamto key project milestones andprogrammes. Responsible forleadingandproducingtechnical deliverables such asSingle Line Diagrams, Cable Block Diagrams, Load Schedules, MCC specifications, Control Philosophies, ControlNetwork Architecture. Provide technical input into project design deliverables forElectricalaspects of complex multi-disciplinary projects and work with the project management team to successfully manage time and budgets to key project milestones andprogrammes. Collaborate with client, operational, project, or service activities within your immediate team and other relatedteams. Provide mentorship to less experienced colleagues and help to growthe Electrical & ICAcapabilities within the local teamand the widerElectrical & ICA technical network. Work independently with minimal technical guidance.Exercise personal judgement to solve difficult problems whereappropriateand provide guidance to junior team members. Provide technical support for bid proposals. Work closely with multi-disciplinary teamsin the UK and overseas to deliver integrated design solutions. Adhere to quality assurance standards in design including check and review ofownwork as well as others. Contribute to business development initiatives to drive growth of water market for. About you A degree inElectricalEngineering or equivalent. CharteredEngineer. Proven experience in coordinating or managing anElectricalengineering design delivery team for a designconsultancy includingwithin a multi-disciplinary environment. Takesbroadperspective toidentifyinnovative solutions to design problems. Requires strong knowledge and practical experience inElectricaldesigns. Practical knowledge ofwater companydesign codes and standards as well as industry best practices, such as WIMES. Good awareness of HAZOP assessments, lightning strike risk assessments, earthing and bonding, lighting designs, DSEAR and ATEX installation practices. Proficiencyindesigning withinappropriate digitalanalysis packages, following local and national guidance.E.g.electrical design software such as Trimble/Amtech. Ability to work independently with minimal technical guidance. Experience inwatermarketispreferred but notrequired. Experience in industrial and processenvironmentis essential. Demonstratesstrong communicationskills, with the ability to convey technical concepts clearly and effectively within diverse multi-disciplinary teams.Meet some but not all of the love to hear from you! Please submit your CV along with a cover letter letting us know your motivation for applying and highlighting how your skills and experience align with the role. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Principal Cost Manager page is loaded Principal Cost Managerlocations: GB.Cardiff.2 Capital Quarter Tyndall street: GB.Bristol.The Hubtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-148095 Job Description OverviewWelcome to AtkinsRéalis, Complex ProjectsAtkinsRéalis is a world leading design, engineering and project management organisation. We connect people, data and technology to transform infrastructure and energy systems across the globe. Our purpose is simple: to engineer a better future for our planet and its people, creating sustainable solutions that shape the world around us.Our awesome Complex Projects teams deliver some of the most complex and transformative programmes worldwide. By combining multidisciplinary expertise, global best practice and deep sector knowledge, we help clients achieve ambitious outcomes. Our success is powered by talented people who use diverse thinking and creativity to drive innovation every day.As we continue to grow, we are looking for a Principal Cost Manager who possesses proven experience, notably in the Energy and Infrastructure sectors, to join our Cost Management Team within our Wales & West Region Project Controls Practice. You must be ambitious with a thirst for innovation and growth to progress within our Complex Projects division.The role will involve delivering work with both existing and new clients working within our Cost Management team to ensure our technical service offering is kept to the highest standard, whilst having a strong team working ethos and delivering in accordance with AtkinsRéalis' digital aspirations.You will play an integral part in delivering the business plan for this rapidly expanding team and support in driving success in the Wales & West Region. You will innovate and foster a collaborative, professional and positive working environment along with delivering your cost management role.This role will provide you with the opportunity to support team management, business growth, and enable opportunities to work with internal and external partners across the entire business. Your Role Reporting into the Cost Management Lead, you will be responsible for building long term, sustainable relationships with both members of our own organisation, and wider Client base. Technical expertise in Cost Management services across complex infrastructure. An excellent understanding of industry benchmarks / best practices, Cost and Work Breakdown Structures, and methods of measurements (e.g. RMM, NRM etc). Strong network within the energy and/or infrastructure sectors. Leadership skills necessary to direct and manage project teams. Evidence of service innovation, technical excellence, and exceptional service delivery. Proven technical skills to monitor, analyse, and control cost performance against set targets. Technical ability to challenge engineering teams and identify/cost efficient solutions. Collaborative behaviours and technical expertise to interface with wider project controls expertise including schedule logic and risk exposure. Awareness of the challenges and opportunities in the industry. AM1 Commercial, quantity surveying, and/or finance skills, with full working knowledge of the construction industry, and an understanding of Standard Forms of Contract (NEC/FIDIC/IChemE). Ability to develop and understand performance measurement of projects using Earned Value Management (EVM) and similar techniques. Major project/programmes work experience. About you Support our Cost Management capability including development and use of Power-BI, PRISM, Oracle, Deltek, Ecosys and other Cost Management related software. Engage our community of practice and support technical excellence, service innovation and development of our benchmarking capabilities. Unlock talent and develop next generation of leaders. Deliver excellent client service on our commissions through quality assurance and regular client care. Support and lead teams on project / technical delivery. Support with delivering the strategy for the Cost Management Service including identifying continuous development. Deliver an exceptional cost management service for multiple stakeholders. Identify opportunities for strategic recruitment and associated investments by the business, linked to the Complex Projects business strategy. Ensure appropriate engagement with the wider AtkinsRéalis business, as determined by the strategy. Be proactive in supporting Cost Management business development activities. Monitor and manage Cost Management activity and associated expenditure within your remit. Engage with other leaders to generate high quality leadership material for business use. Engagement and understanding of internal business processes Support key accounts to maximise our impact. Having responsibility to lead on the delivering of portfolios and projects. Be the ambassador for AtkinsRéalis, your profession and the professional institution to which you belong. Clear understanding of and competence in project commercial accountability. Actively broaden your experience and expertise in line with the core competencies. Participating in relevant internal/external training initiatives. Managing the client relationship and service delivery. Mentor and develop Assistant Cost Managers and Cost Managers within AtkinsRéalis. Proven track record to supervise projects for or on behalf of local or national Complex Project clients. Proven track record of working in a consultancy environment, delivering exceptional projects, and managing teams. Degree qualified in a construction or finance related field. Preferably with RICS, ICE, AACE, CaSA or similar. Relevant industry experience in cost orientated roles Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse
Mar 10, 2026
Full time
Principal Cost Manager page is loaded Principal Cost Managerlocations: GB.Cardiff.2 Capital Quarter Tyndall street: GB.Bristol.The Hubtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-148095 Job Description OverviewWelcome to AtkinsRéalis, Complex ProjectsAtkinsRéalis is a world leading design, engineering and project management organisation. We connect people, data and technology to transform infrastructure and energy systems across the globe. Our purpose is simple: to engineer a better future for our planet and its people, creating sustainable solutions that shape the world around us.Our awesome Complex Projects teams deliver some of the most complex and transformative programmes worldwide. By combining multidisciplinary expertise, global best practice and deep sector knowledge, we help clients achieve ambitious outcomes. Our success is powered by talented people who use diverse thinking and creativity to drive innovation every day.As we continue to grow, we are looking for a Principal Cost Manager who possesses proven experience, notably in the Energy and Infrastructure sectors, to join our Cost Management Team within our Wales & West Region Project Controls Practice. You must be ambitious with a thirst for innovation and growth to progress within our Complex Projects division.The role will involve delivering work with both existing and new clients working within our Cost Management team to ensure our technical service offering is kept to the highest standard, whilst having a strong team working ethos and delivering in accordance with AtkinsRéalis' digital aspirations.You will play an integral part in delivering the business plan for this rapidly expanding team and support in driving success in the Wales & West Region. You will innovate and foster a collaborative, professional and positive working environment along with delivering your cost management role.This role will provide you with the opportunity to support team management, business growth, and enable opportunities to work with internal and external partners across the entire business. Your Role Reporting into the Cost Management Lead, you will be responsible for building long term, sustainable relationships with both members of our own organisation, and wider Client base. Technical expertise in Cost Management services across complex infrastructure. An excellent understanding of industry benchmarks / best practices, Cost and Work Breakdown Structures, and methods of measurements (e.g. RMM, NRM etc). Strong network within the energy and/or infrastructure sectors. Leadership skills necessary to direct and manage project teams. Evidence of service innovation, technical excellence, and exceptional service delivery. Proven technical skills to monitor, analyse, and control cost performance against set targets. Technical ability to challenge engineering teams and identify/cost efficient solutions. Collaborative behaviours and technical expertise to interface with wider project controls expertise including schedule logic and risk exposure. Awareness of the challenges and opportunities in the industry. AM1 Commercial, quantity surveying, and/or finance skills, with full working knowledge of the construction industry, and an understanding of Standard Forms of Contract (NEC/FIDIC/IChemE). Ability to develop and understand performance measurement of projects using Earned Value Management (EVM) and similar techniques. Major project/programmes work experience. About you Support our Cost Management capability including development and use of Power-BI, PRISM, Oracle, Deltek, Ecosys and other Cost Management related software. Engage our community of practice and support technical excellence, service innovation and development of our benchmarking capabilities. Unlock talent and develop next generation of leaders. Deliver excellent client service on our commissions through quality assurance and regular client care. Support and lead teams on project / technical delivery. Support with delivering the strategy for the Cost Management Service including identifying continuous development. Deliver an exceptional cost management service for multiple stakeholders. Identify opportunities for strategic recruitment and associated investments by the business, linked to the Complex Projects business strategy. Ensure appropriate engagement with the wider AtkinsRéalis business, as determined by the strategy. Be proactive in supporting Cost Management business development activities. Monitor and manage Cost Management activity and associated expenditure within your remit. Engage with other leaders to generate high quality leadership material for business use. Engagement and understanding of internal business processes Support key accounts to maximise our impact. Having responsibility to lead on the delivering of portfolios and projects. Be the ambassador for AtkinsRéalis, your profession and the professional institution to which you belong. Clear understanding of and competence in project commercial accountability. Actively broaden your experience and expertise in line with the core competencies. Participating in relevant internal/external training initiatives. Managing the client relationship and service delivery. Mentor and develop Assistant Cost Managers and Cost Managers within AtkinsRéalis. Proven track record to supervise projects for or on behalf of local or national Complex Project clients. Proven track record of working in a consultancy environment, delivering exceptional projects, and managing teams. Degree qualified in a construction or finance related field. Preferably with RICS, ICE, AACE, CaSA or similar. Relevant industry experience in cost orientated roles Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse
Head of Building Surveying, (Offices located in London, Luton, Torquay, Worcester & Hampshire). c 75,000 - c 85,000 + Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). This is a must-have due to this being a key part of the role. Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, located in the South/South East, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Mar 10, 2026
Full time
Head of Building Surveying, (Offices located in London, Luton, Torquay, Worcester & Hampshire). c 75,000 - c 85,000 + Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). This is a must-have due to this being a key part of the role. Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, located in the South/South East, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Head of Building Surveying, (Offices located in London, Luton, Torquay, Worcester & Hampshire). c 75,000 - c 85,000 + Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). This is a must-have due to this being a key part of the role. Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Mar 10, 2026
Full time
Head of Building Surveying, (Offices located in London, Luton, Torquay, Worcester & Hampshire). c 75,000 - c 85,000 + Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). This is a must-have due to this being a key part of the role. Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Head of Building Surveying, (Offices located in London, Luton, Torquay, Worcester & Hampshire). c 75,000 - c 85,000 + Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). This is a must-have due to this being a key part of the role. Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, located in the South/South East, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Mar 10, 2026
Full time
Head of Building Surveying, (Offices located in London, Luton, Torquay, Worcester & Hampshire). c 75,000 - c 85,000 + Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). This is a must-have due to this being a key part of the role. Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, located in the South/South East, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 06, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 05, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 05, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 05, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Head of Building Surveying, (Offices located London, Luton, Torquay, Worcester & Hampshire). Competitive Base Salary, Generous Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, located in the South/South East, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. INDALL Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Mar 05, 2026
Full time
Head of Building Surveying, (Offices located London, Luton, Torquay, Worcester & Hampshire). Competitive Base Salary, Generous Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, located in the South/South East, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. INDALL Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Head of Building Surveying, (Offices located London, Luton, Torquay, Worcester & Hampshire). Competitive Base Salary, Generous Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, located in the South/South East, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. INDALL Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Mar 05, 2026
Full time
Head of Building Surveying, (Offices located London, Luton, Torquay, Worcester & Hampshire). Competitive Base Salary, Generous Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, located in the South/South East, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. INDALL Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job type: Permanent, full-time (with flexible working options available) Job location: Edinburgh (Hybrid) Direct reports: None We are seeking a Principal Consultant with significant Financial Services experience to lead the design and delivery of complex technology- and AI-enabled client engagements focused on improving processes and customer experiences. This is not about incremental improvement or building faster horses - it's about helping our clients engage with the art of the possible, guiding them through the policy, process, business, and technology changes needed to realise genuine commercial impact. This is a senior, client-facing role suited to someone with 8+ years' experience in consulting or impact-led transformation. You must be comfortable operating with senior stakeholders, shaping solutions, and taking accountability for both delivery and commercial outcomes. As Principal Consultant, you will play a key role in bridging user and business needs with implementable technology capabilities (including data, automation, and AI), coordinating delivery across internal teams - including human-centred designers - and multiple external technology partners. The role combines advisory, delivery leadership, and commercial responsibility. This role is based in our Edinburgh office, with an expectation of regular in-office presence to support collaboration with colleagues and clients. Key responsibilities Client & Stakeholder Management Build and maintain trusted relationships with senior client stakeholders (Director / VP / C-suite level). Act as primary point of contact for clients, owning day-to-day engagement management and senior-level escalations. Lead workshops and stakeholder discussions to understand client challenges, strategic objectives, and regulatory constraints. Help clients see beyond current-state limitations to engage with what's genuinely possible with available technology. Provide clear, confident advice and challenge clients constructively to achieve better outcomes. Lead the definition and design of the business target-state that reimagine how work gets done - not just optimise existing processes. Help clients understand the art of the possible, translating existing and emerging technology capabilities into practical opportunities for their business. Work closely with human-centred designers and client subject matter experts to fundamentally rethink customer and colleague experiences. Navigate and shape end-to-end change across policy, process, organisation, and technology. Build compelling business cases that articulate genuine commercial impact, including (but not limited to) efficiency savings. Develop target operating models, roadmaps, and delivery plans that connect vision to value realisation. Delivery Leadership Plan, manage, and oversee end-to-end delivery, ensuring scope, time, cost, quality, and risk objectives are met. Coordinate and integrate the work of multiple technology vendors alongside internal design and delivery teams. Guide clients through the interconnected policy, process, and technology changes required to realise benefits. Take accountability for delivery outcomes across multiple workstreams and delivery teams. Establish and maintain effective delivery governance, reporting, and controls. Proactively identify delivery risks and issues, driving mitigation and resolution. Lead technology- and AI-enabled delivery teams, ensuring solutions are implemented responsibly and effectively whilst prioritising business outcomes. Take commercial accountability for client engagements, including budget ownership, forecasting, and margin management. Develop and manage engagement financial plans, ensuring delivery remains within agreed commercial parameters. Monitor financial performance throughout the engagement lifecycle and proactively manage risks to revenue, cost, and margin. Work closely with finance and leadership teams to provide accurate financial reporting and forward-looking forecasts. Manage contract scope, change control, and commercial discussions with clients and delivery partners. Lead, mentor, and manage teams of consultants, including both permanent staff and contractors. Set clear objectives, expectations, and delivery standards for team members. Support the development, coaching, and performance management of junior consultants Foster a collaborative, inclusive, and high-performance team culture. Manage and coordinate multiple third-party technology vendors across concurrent workstreams. Ensure effective collaboration between internal human-centred design teams and external technology partners. Hold partners accountable for delivery commitments, outcomes, and quality standards. Manage commercial and delivery relationships to ensure successful project outcomes. Business Development & Account Growth Support and, where appropriate, lead proposal development, bids, and responses to client opportunities. Identify and shape opportunities for follow-on work and account growth within existing clients. Work with account leads and leadership to develop account strategies and long term growth plans. Contribute to compelling value propositions, solution approaches, and pricing models. Build and maintain strong internal and external networks to support business development. Apply deep knowledge of Financial Services domains (e.g. banking, insurance, wealth, capital markets, payments, or regulatory change). Understand FS regulatory environments, risk, compliance, and governance requirements. Use industry knowledge to provide informed, pragmatic advice and shape credible delivery approaches. Who we're looking for Required experience & skills 8+ years' professional experience in consulting, advisory, or technology enabled organisations. Prior consulting experience, ideally within a Big 4 consultancy. Significant experience delivering projects within the Financial Services sector. Proven ability to help clients think beyond incremental improvement to genuine transformation. Experience designing and delivering systemic solutions that span policy, process, organisational, and technology change. Demonstrated ability to coordinate multiple technology vendors and integrate their work with internal delivery teams. Strong experience planning and managing project delivery across multi-disciplinary teams, including human-centred designers. Proven experience managing senior stakeholders and executive level clients. Experience leading and managing teams of consultants, including contractors. Strong commercial acumen, including budget ownership, forecasting, and margin management. Solid understanding of modern technology, data, automation, and AI as enablers of fundamental business change. Excellent communication, facilitation, and presentation skills. Experience delivering large scale transformation, digital, or regulatory programmes in Financial Services or with Private Equity. Exposure to agile, waterfall, or hybrid delivery methodologies. Experience working on AI, data, cloud, or automation led initiatives. Experience contributing to sales, proposals, or account growth activities. What we offer Edinburgh based with flexible working Office on Edinburgh's prettiest and most Instagrammed street Company pension scheme Death in service cover Private medical insurance Electric Vehicle scheme Annual Team Trip Loads of lovely snacks (both healthy and indulgent) when you're in the office Be sure to tell us a little about yourself, why you want to work at Nile, and the type of challenges you're passionate about. Like a cover letter, but a little less formal. We promise to get back to you. (P.S. No recruiters, please.) We encourage applications from a variety of backgrounds, ethnicities, religions, ages, gender identities, sexual orientations and all abilities. Nile cares deeply about building a better business that supports equality and diversity; not just because it's the right thing to do, but because it makes us stronger. A quick note on eligibility: we aren't able to provide visa sponsorship for this role, so you'll need to have the right to work in the UK to apply.
Mar 02, 2026
Full time
Job type: Permanent, full-time (with flexible working options available) Job location: Edinburgh (Hybrid) Direct reports: None We are seeking a Principal Consultant with significant Financial Services experience to lead the design and delivery of complex technology- and AI-enabled client engagements focused on improving processes and customer experiences. This is not about incremental improvement or building faster horses - it's about helping our clients engage with the art of the possible, guiding them through the policy, process, business, and technology changes needed to realise genuine commercial impact. This is a senior, client-facing role suited to someone with 8+ years' experience in consulting or impact-led transformation. You must be comfortable operating with senior stakeholders, shaping solutions, and taking accountability for both delivery and commercial outcomes. As Principal Consultant, you will play a key role in bridging user and business needs with implementable technology capabilities (including data, automation, and AI), coordinating delivery across internal teams - including human-centred designers - and multiple external technology partners. The role combines advisory, delivery leadership, and commercial responsibility. This role is based in our Edinburgh office, with an expectation of regular in-office presence to support collaboration with colleagues and clients. Key responsibilities Client & Stakeholder Management Build and maintain trusted relationships with senior client stakeholders (Director / VP / C-suite level). Act as primary point of contact for clients, owning day-to-day engagement management and senior-level escalations. Lead workshops and stakeholder discussions to understand client challenges, strategic objectives, and regulatory constraints. Help clients see beyond current-state limitations to engage with what's genuinely possible with available technology. Provide clear, confident advice and challenge clients constructively to achieve better outcomes. Lead the definition and design of the business target-state that reimagine how work gets done - not just optimise existing processes. Help clients understand the art of the possible, translating existing and emerging technology capabilities into practical opportunities for their business. Work closely with human-centred designers and client subject matter experts to fundamentally rethink customer and colleague experiences. Navigate and shape end-to-end change across policy, process, organisation, and technology. Build compelling business cases that articulate genuine commercial impact, including (but not limited to) efficiency savings. Develop target operating models, roadmaps, and delivery plans that connect vision to value realisation. Delivery Leadership Plan, manage, and oversee end-to-end delivery, ensuring scope, time, cost, quality, and risk objectives are met. Coordinate and integrate the work of multiple technology vendors alongside internal design and delivery teams. Guide clients through the interconnected policy, process, and technology changes required to realise benefits. Take accountability for delivery outcomes across multiple workstreams and delivery teams. Establish and maintain effective delivery governance, reporting, and controls. Proactively identify delivery risks and issues, driving mitigation and resolution. Lead technology- and AI-enabled delivery teams, ensuring solutions are implemented responsibly and effectively whilst prioritising business outcomes. Take commercial accountability for client engagements, including budget ownership, forecasting, and margin management. Develop and manage engagement financial plans, ensuring delivery remains within agreed commercial parameters. Monitor financial performance throughout the engagement lifecycle and proactively manage risks to revenue, cost, and margin. Work closely with finance and leadership teams to provide accurate financial reporting and forward-looking forecasts. Manage contract scope, change control, and commercial discussions with clients and delivery partners. Lead, mentor, and manage teams of consultants, including both permanent staff and contractors. Set clear objectives, expectations, and delivery standards for team members. Support the development, coaching, and performance management of junior consultants Foster a collaborative, inclusive, and high-performance team culture. Manage and coordinate multiple third-party technology vendors across concurrent workstreams. Ensure effective collaboration between internal human-centred design teams and external technology partners. Hold partners accountable for delivery commitments, outcomes, and quality standards. Manage commercial and delivery relationships to ensure successful project outcomes. Business Development & Account Growth Support and, where appropriate, lead proposal development, bids, and responses to client opportunities. Identify and shape opportunities for follow-on work and account growth within existing clients. Work with account leads and leadership to develop account strategies and long term growth plans. Contribute to compelling value propositions, solution approaches, and pricing models. Build and maintain strong internal and external networks to support business development. Apply deep knowledge of Financial Services domains (e.g. banking, insurance, wealth, capital markets, payments, or regulatory change). Understand FS regulatory environments, risk, compliance, and governance requirements. Use industry knowledge to provide informed, pragmatic advice and shape credible delivery approaches. Who we're looking for Required experience & skills 8+ years' professional experience in consulting, advisory, or technology enabled organisations. Prior consulting experience, ideally within a Big 4 consultancy. Significant experience delivering projects within the Financial Services sector. Proven ability to help clients think beyond incremental improvement to genuine transformation. Experience designing and delivering systemic solutions that span policy, process, organisational, and technology change. Demonstrated ability to coordinate multiple technology vendors and integrate their work with internal delivery teams. Strong experience planning and managing project delivery across multi-disciplinary teams, including human-centred designers. Proven experience managing senior stakeholders and executive level clients. Experience leading and managing teams of consultants, including contractors. Strong commercial acumen, including budget ownership, forecasting, and margin management. Solid understanding of modern technology, data, automation, and AI as enablers of fundamental business change. Excellent communication, facilitation, and presentation skills. Experience delivering large scale transformation, digital, or regulatory programmes in Financial Services or with Private Equity. Exposure to agile, waterfall, or hybrid delivery methodologies. Experience working on AI, data, cloud, or automation led initiatives. Experience contributing to sales, proposals, or account growth activities. What we offer Edinburgh based with flexible working Office on Edinburgh's prettiest and most Instagrammed street Company pension scheme Death in service cover Private medical insurance Electric Vehicle scheme Annual Team Trip Loads of lovely snacks (both healthy and indulgent) when you're in the office Be sure to tell us a little about yourself, why you want to work at Nile, and the type of challenges you're passionate about. Like a cover letter, but a little less formal. We promise to get back to you. (P.S. No recruiters, please.) We encourage applications from a variety of backgrounds, ethnicities, religions, ages, gender identities, sexual orientations and all abilities. Nile cares deeply about building a better business that supports equality and diversity; not just because it's the right thing to do, but because it makes us stronger. A quick note on eligibility: we aren't able to provide visa sponsorship for this role, so you'll need to have the right to work in the UK to apply.
Link to Privacy Policy Link to Cookie Policy Company Description is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. Job Description is looking for an independent, analytical, and hands-on Senior Process Architect to drive process improvement and efficiency across the People team. This is an outstanding opportunity for an expert practitioner to dive deep into complex HR problems and workflows and reimagine them for scale. You will be the bridge between data, people, and systems, taking existing processes, unwinding them, and rebuilding them to be frictionless and robust. If you excel at self-motivation and want to see the tangible results of your designs, this role is for you.Mission: To design and optimize the end-to-end HR processes that drive operational excellence. You are responsible for simplifying how work gets done and building the automated logic that allows our systems to handle those tasks without manual intervention. You solve the People team's toughest operational challenges at scale. You aren't just a designer; you are a problem-solver who turns complexity into simple, scalable, and automated systems that unlock efficiency for the entire organisation. Role Scope: You will lead high-impact initiatives to shape our global HR operations. Your goal is to eliminate administrative overhead by identifying inefficiencies through data and engineering elegant, scalable solutions. You will tackle complex, unstructured areas of HR and build the process infrastructure required to scale, and ultimately automate, them effectively. As the lead architect, you ensure our processes are human-centric, efficient, and optimized for AI and automation. How you'll make an impact: Problem Solving at Scale: Taking a hyper-logical approach to break down massive, complex HR problems into small, achievable, and automated tasks. Process Excellence & Design: Simplify complex HR procedures and develop and deploy standardised processes and automated solutions. You identify bottlenecks and remove unnecessary steps before any technology is applied. Scalable Process Engineering: Design processes that scale to 10,000+ employees without increasing headcount. Create comprehensive, step-by-step process documentation, flowcharts, and standard operating procedures (SOPs) that serve as the single source of truth for global teams. Customer First Impact & Communication: Maintain a "Customer First" mindset to ensure HR tools are seamless for employees, reducing manual burden. You must bridge the gap between technical complexity and business reality, providing clear, high-impact presentations to global stakeholders. AI and automation first: Identify and implement AI-driven and automation solutions to streamline workflows, resulting in faster resolution times and improved output accuracy. You design the step-by-step logic for high-volume transactions (like leave requests or contract changes) so they happen automatically. Data-Driven Decision Making: Use strong analytical skills to dig into performance KPIs, identifying the root causes of delays or errors in areas like Accounts Payable, Reconciliation, or Procurement. Innovation: Leveraging AI and the latest technologies to revolutionise process documentation and associated tooling. System Connectivity: Linking different HR software (like Workday, Slack, Jira, ATS) so they share information automatically, and defining exactly when an automated system should stop and pass a complex case to a human expert. What we're looking for 3+ years of experience in Process Excellence, Business Transformation, HR Transformation or Operations Strong understanding of HR and/or corporate services, processes and functions (desired, not essential) Natural curiosity and a "doer" mentality - you enjoy getting into the weeds of a problem and fixing it. You have successfully executed and maintained multiple projects in a deadline-driven and ambiguous environment. Expertise in process mapping tools (Visio, Lucidchart, FigJam) and methodologies (Lean Six Sigma Black/Green Belt preferred). Proven ability to look at the "big picture" and design an operating model that supports hyper-growth. A deep understanding of how to use AI and automation tools to streamline process efficiency and quality. Exceptional presentation skills, capable of translating complex data into clear strategic recommendations for executive stakeholders. Experience working in a fast-paced, ambiguous environment where you have successfully built structures from scratch. Bring all of you to work We create the conditions for high performers to thrive - through real ownership, fewer blockers, and work that makes a difference from day one.Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity - and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at follow us on and
Feb 27, 2026
Full time
Link to Privacy Policy Link to Cookie Policy Company Description is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. Job Description is looking for an independent, analytical, and hands-on Senior Process Architect to drive process improvement and efficiency across the People team. This is an outstanding opportunity for an expert practitioner to dive deep into complex HR problems and workflows and reimagine them for scale. You will be the bridge between data, people, and systems, taking existing processes, unwinding them, and rebuilding them to be frictionless and robust. If you excel at self-motivation and want to see the tangible results of your designs, this role is for you.Mission: To design and optimize the end-to-end HR processes that drive operational excellence. You are responsible for simplifying how work gets done and building the automated logic that allows our systems to handle those tasks without manual intervention. You solve the People team's toughest operational challenges at scale. You aren't just a designer; you are a problem-solver who turns complexity into simple, scalable, and automated systems that unlock efficiency for the entire organisation. Role Scope: You will lead high-impact initiatives to shape our global HR operations. Your goal is to eliminate administrative overhead by identifying inefficiencies through data and engineering elegant, scalable solutions. You will tackle complex, unstructured areas of HR and build the process infrastructure required to scale, and ultimately automate, them effectively. As the lead architect, you ensure our processes are human-centric, efficient, and optimized for AI and automation. How you'll make an impact: Problem Solving at Scale: Taking a hyper-logical approach to break down massive, complex HR problems into small, achievable, and automated tasks. Process Excellence & Design: Simplify complex HR procedures and develop and deploy standardised processes and automated solutions. You identify bottlenecks and remove unnecessary steps before any technology is applied. Scalable Process Engineering: Design processes that scale to 10,000+ employees without increasing headcount. Create comprehensive, step-by-step process documentation, flowcharts, and standard operating procedures (SOPs) that serve as the single source of truth for global teams. Customer First Impact & Communication: Maintain a "Customer First" mindset to ensure HR tools are seamless for employees, reducing manual burden. You must bridge the gap between technical complexity and business reality, providing clear, high-impact presentations to global stakeholders. AI and automation first: Identify and implement AI-driven and automation solutions to streamline workflows, resulting in faster resolution times and improved output accuracy. You design the step-by-step logic for high-volume transactions (like leave requests or contract changes) so they happen automatically. Data-Driven Decision Making: Use strong analytical skills to dig into performance KPIs, identifying the root causes of delays or errors in areas like Accounts Payable, Reconciliation, or Procurement. Innovation: Leveraging AI and the latest technologies to revolutionise process documentation and associated tooling. System Connectivity: Linking different HR software (like Workday, Slack, Jira, ATS) so they share information automatically, and defining exactly when an automated system should stop and pass a complex case to a human expert. What we're looking for 3+ years of experience in Process Excellence, Business Transformation, HR Transformation or Operations Strong understanding of HR and/or corporate services, processes and functions (desired, not essential) Natural curiosity and a "doer" mentality - you enjoy getting into the weeds of a problem and fixing it. You have successfully executed and maintained multiple projects in a deadline-driven and ambiguous environment. Expertise in process mapping tools (Visio, Lucidchart, FigJam) and methodologies (Lean Six Sigma Black/Green Belt preferred). Proven ability to look at the "big picture" and design an operating model that supports hyper-growth. A deep understanding of how to use AI and automation tools to streamline process efficiency and quality. Exceptional presentation skills, capable of translating complex data into clear strategic recommendations for executive stakeholders. Experience working in a fast-paced, ambiguous environment where you have successfully built structures from scratch. Bring all of you to work We create the conditions for high performers to thrive - through real ownership, fewer blockers, and work that makes a difference from day one.Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity - and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at follow us on and
Head of Building Surveying, (Offices located London, Luton, Torquay, Worcester & Hampshire). Competitive Base Salary, Generous Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, located in the South/South East, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Feb 24, 2026
Full time
Head of Building Surveying, (Offices located London, Luton, Torquay, Worcester & Hampshire). Competitive Base Salary, Generous Bonus Package, Car Allowance, Pension, & Health Care We are currently working on behalf of Innovus Group, an established, well respected, and growing property company, with offices located across the country. Innovus have 25 years of trading behind them, a highly successful track record, and broad client base covering the UK and currently looking to attract and recruit someone who can take on a senior role within the business as the Head of Building Surveying. This role will provide leadership, coaching and development to direct reports (often conducted remotely) as well as continuously improving service delivery and generating growth for the surveying business. Who we are looking to attract: Someone educated with a degree in Building Surveying. Holds membership to the RICS. Has excellent IT skills (NBS, MS Project Outlook, Word, Excel). Has experience of leading from the front and acting as a mentor to lesser experienced team members. Good technical writing, client-facing and communication skills. Ideally experience in Principal Designer. Experience of ECS (Emergency Call Systems specifically in specifications and tenders in advance of the analogue to digital switchover). Experience of AOVs (Automated Opening Vents). General experience for fee quoting. About the role: Provide leadership and direction to Innovus Surveyors fostering a collaborative and high-performance work environment which focusses on service and growth. Mentor and develop staff, encouraging professional growth and skill enhancement. Drive a great people culture in the business that is inclusive, provides opportunity and delivers results. Define, measure and improve key performance indicators with a focus on service and efficiency. Oversee the planning, execution, and completion of surveying projects, ensuring adherence to timelines, budgets, and quality standards. Collaborate with project managers and teams to deliver successful surveying outcomes. Maintain a high level of technical expertise in surveying methodologies, tools, and technologies. Ensure that the surveying team is equipped with the latest tools and resources. Stay current with relevant laws, regulations, and industry standards related to land surveying. Ensure that all surveying projects comply with legal requirements. Identify and mitigate potential risks associated with surveying projects, ensuring the successful completion of deliverables. Engage proactively and positively with clients to provide confidence in services delivered. Agree and embed service level agreements for all business services activities with clients. Implement and maintain quality assurance processes to ensure the accuracy and precision of surveying data and deliverables. Manage the surveying department budgets across Innovus Surveyors. Effectively manage the surveying divisional budgets. Ensure costs are appropriately managed, forecasting is accurate, and risks are appropriately managed. This includes resource allocation, equipment procurement, and cost control measures. Stay abreast of technological advancements in surveying tools and methods. Integrate new technologies to enhance the efficiency and capabilities of the surveying businesses bespoke to their needs. Grow the business services division through organic, acquisitive and new product / market activities. Participate in business development activities to secure new surveying projects. If you are looking to take on a managerial role, located in the South/South East, you are a Chartered Building Surveyor, and would like to learn more, please click on the Apply Button today. Offices located London, Luton, Torquay, Worcester & Hampshire. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
