Our client, a leading independent, full-service tax advisory firm, is seeking an experienced tax professional to join their high-performing Equity Reward team. This strategic hire is due to continued growth and increasing demand across a broad client base, including OMB, listed groups, PE backed companies, and family-owned enterprises. The role is open to Assistant Manager, Manager, and Senior Manager (acting or ready to take the next step), where you'll play a pivotal role in helping clients attract, retain, and incentivise top talent through equity-based reward solutions, from executive-level incentives to company-wide plans. The important work you will be doing: Advise on the design and implementation of a wide range of equity incentives, including EMI, CSOP, growth shares, freezer shares, ratchet shares, joint interests, and nil-paid arrangements. Provide tax-technical input across the entire lifecycle of share plans, including implementation, secondary awards, restructuring, and transaction-related activity. Lead due diligence reviews from an employment-related securities (ERS) perspective. Work closely with clients to deliver high-quality, commercially driven advice. Project manage complex engagements, supervise team members, and provide mentoring and on-the-job training. Maintain high standards under time-sensitive or transaction-driven pressures, ensuring technical excellence and service delivery. The skills and experience you will bring: Ideally a minimum of six years' experience in equity reward/share plans and incentives. Deep knowledge of relevant tax implications, including employment taxes and capital gains tax. Strong grasp of related disciplines including tax valuation, accounting, company law, and employment law. Proven ability to manage client relationships and deliver work to a market-leading standard. Professional qualification such as ATT, CTA, ACA. Why Join Our Client? Our client is one of the UK's fastest-growing independent tax advisory firms, with a bold national growth strategy and a reputation for delivering high-quality work across all areas of tax. No timesheets. Work/life balance, and a hybrid working model (home and office). Inclusion in an All-Employee Share Reward Scheme-offering a share of firm profits above a set threshold. A competitive salary, benchmarked regularly against the rest of the market (Big-4 included). A generous and flexible benefits package. At our client, you'll work alongside some of the UK's top tax professionals in a collaborative, forward-thinking environment-without the bureaucracy of larger firms.
Mar 12, 2026
Full time
Our client, a leading independent, full-service tax advisory firm, is seeking an experienced tax professional to join their high-performing Equity Reward team. This strategic hire is due to continued growth and increasing demand across a broad client base, including OMB, listed groups, PE backed companies, and family-owned enterprises. The role is open to Assistant Manager, Manager, and Senior Manager (acting or ready to take the next step), where you'll play a pivotal role in helping clients attract, retain, and incentivise top talent through equity-based reward solutions, from executive-level incentives to company-wide plans. The important work you will be doing: Advise on the design and implementation of a wide range of equity incentives, including EMI, CSOP, growth shares, freezer shares, ratchet shares, joint interests, and nil-paid arrangements. Provide tax-technical input across the entire lifecycle of share plans, including implementation, secondary awards, restructuring, and transaction-related activity. Lead due diligence reviews from an employment-related securities (ERS) perspective. Work closely with clients to deliver high-quality, commercially driven advice. Project manage complex engagements, supervise team members, and provide mentoring and on-the-job training. Maintain high standards under time-sensitive or transaction-driven pressures, ensuring technical excellence and service delivery. The skills and experience you will bring: Ideally a minimum of six years' experience in equity reward/share plans and incentives. Deep knowledge of relevant tax implications, including employment taxes and capital gains tax. Strong grasp of related disciplines including tax valuation, accounting, company law, and employment law. Proven ability to manage client relationships and deliver work to a market-leading standard. Professional qualification such as ATT, CTA, ACA. Why Join Our Client? Our client is one of the UK's fastest-growing independent tax advisory firms, with a bold national growth strategy and a reputation for delivering high-quality work across all areas of tax. No timesheets. Work/life balance, and a hybrid working model (home and office). Inclusion in an All-Employee Share Reward Scheme-offering a share of firm profits above a set threshold. A competitive salary, benchmarked regularly against the rest of the market (Big-4 included). A generous and flexible benefits package. At our client, you'll work alongside some of the UK's top tax professionals in a collaborative, forward-thinking environment-without the bureaucracy of larger firms.
A reputable financial services firm in Kettering is seeking an experienced Agriculture & Property Manager to oversee a portfolio of rural clients. In this role, you will provide tailored accounting and tax solutions, ensuring high-quality service while supporting team development. The position requires strong technical knowledge in accounts preparation and taxation, with qualifications such as ACA, ACCA, or CTA being essential. The role offers a hybrid working arrangement, combining office and home-based work.
Mar 12, 2026
Full time
A reputable financial services firm in Kettering is seeking an experienced Agriculture & Property Manager to oversee a portfolio of rural clients. In this role, you will provide tailored accounting and tax solutions, ensuring high-quality service while supporting team development. The position requires strong technical knowledge in accounts preparation and taxation, with qualifications such as ACA, ACCA, or CTA being essential. The role offers a hybrid working arrangement, combining office and home-based work.
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands on, know the challenges first hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Proven experience in Customer Success or Technical Account Management role is essential Proven hands on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Mar 12, 2026
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands on, know the challenges first hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Proven experience in Customer Success or Technical Account Management role is essential Proven hands on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 12, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
An established and growing independent firm of Chartered Accountants in Brighton is looking to recruit an Audit Senior or Audit Manager to join its expanding audit and accounts team. This is an excellent opportunity to join a respected practice with a strong local reputation and a varied client portfolio across multiple sectors. The firm works with owner managed businesses, SMEs, charities and not for profit organisations, providing a full range of audit, accounting and advisory services. You will be joining a collaborative team environment where progression and professional development are actively encouraged. The role As Audit Senior or Audit Manager, you will take responsibility for leading audits from planning through to completion, working closely with partners and clients to deliver a high quality service. Key responsibilities include: • Planning and leading statutory audits for a varied portfolio of clients• Leading audits for charities and not for profit organisations, including those subject to the Charities SORP• Reviewing accounts prepared under FRS 102 and FRS 105• Supervising and mentoring junior members of staff• Liaising directly with clients to resolve queries and provide practical advice• Managing deadlines and ensuring assignments are completed efficiently• Identifying opportunities to provide additional services to clients For those joining at Manager level, there will also be responsibility for portfolio management, billing, and supporting business development activities. The ideal candidate • ACA or ACCA qualified, or close to qualification for Senior level• Strong audit experience within UK accountancy practice• Experience working with charities and not for profit clients would be advantageous• Confident leading audits and managing client relationships• Technically strong with up to date knowledge of UK accounting standards• Organised, commercially aware and proactive• A positive team player with strong communication skills What is on offer • Competitive salary depending on experience• Clear progression pathway to Senior Manager or Partner level• Supportive and friendly working culture• Varied and interesting client base including charities and not for profit organisations• Ongoing professional development This role would suit an ambitious Audit Senior ready to step up, or an experienced Audit Manager seeking a progressive Brighton based firm where their contribution will be recognised and rewarded. For further information or a confidential discussion, please get in touch.
Mar 12, 2026
Full time
An established and growing independent firm of Chartered Accountants in Brighton is looking to recruit an Audit Senior or Audit Manager to join its expanding audit and accounts team. This is an excellent opportunity to join a respected practice with a strong local reputation and a varied client portfolio across multiple sectors. The firm works with owner managed businesses, SMEs, charities and not for profit organisations, providing a full range of audit, accounting and advisory services. You will be joining a collaborative team environment where progression and professional development are actively encouraged. The role As Audit Senior or Audit Manager, you will take responsibility for leading audits from planning through to completion, working closely with partners and clients to deliver a high quality service. Key responsibilities include: • Planning and leading statutory audits for a varied portfolio of clients• Leading audits for charities and not for profit organisations, including those subject to the Charities SORP• Reviewing accounts prepared under FRS 102 and FRS 105• Supervising and mentoring junior members of staff• Liaising directly with clients to resolve queries and provide practical advice• Managing deadlines and ensuring assignments are completed efficiently• Identifying opportunities to provide additional services to clients For those joining at Manager level, there will also be responsibility for portfolio management, billing, and supporting business development activities. The ideal candidate • ACA or ACCA qualified, or close to qualification for Senior level• Strong audit experience within UK accountancy practice• Experience working with charities and not for profit clients would be advantageous• Confident leading audits and managing client relationships• Technically strong with up to date knowledge of UK accounting standards• Organised, commercially aware and proactive• A positive team player with strong communication skills What is on offer • Competitive salary depending on experience• Clear progression pathway to Senior Manager or Partner level• Supportive and friendly working culture• Varied and interesting client base including charities and not for profit organisations• Ongoing professional development This role would suit an ambitious Audit Senior ready to step up, or an experienced Audit Manager seeking a progressive Brighton based firm where their contribution will be recognised and rewarded. For further information or a confidential discussion, please get in touch.
About the Role Validity is looking for a Customer Success Manager to join our team in our London office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuringthose customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to make customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is a hybrid office-based position that requires working 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's London (Southwark) office location. Required Language Skills: Fluency in English, German and/or Spanish are a plus. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities Manages a book of business, continually meets role standards, and partners closely with the Account Team to actively engage with and retain customer relationships. Responsible for technical account planning and ongoing technical management of specific account issues. Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity solutions and advises on key features and functionality to make strategic recommendations. Comfortable with face-to-face meetings, agenda preparation and all follow-up. Can use data to tell a story, identify issues, and search for best practices to provide solutions. Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickinessby ensuring the product is used to its fullest capacity and new use cases are identified. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Ability to work3 days per week in the team's London(Southwark) office location. Language Skills: Fluency in English, German and/or Spanish is a plus. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience a plus. Fluency in German and/or Spanish. Previous knowledge of Email Marketing or Marketing. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Mar 12, 2026
Full time
About the Role Validity is looking for a Customer Success Manager to join our team in our London office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuringthose customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to make customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is a hybrid office-based position that requires working 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's London (Southwark) office location. Required Language Skills: Fluency in English, German and/or Spanish are a plus. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities Manages a book of business, continually meets role standards, and partners closely with the Account Team to actively engage with and retain customer relationships. Responsible for technical account planning and ongoing technical management of specific account issues. Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity solutions and advises on key features and functionality to make strategic recommendations. Comfortable with face-to-face meetings, agenda preparation and all follow-up. Can use data to tell a story, identify issues, and search for best practices to provide solutions. Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickinessby ensuring the product is used to its fullest capacity and new use cases are identified. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Ability to work3 days per week in the team's London(Southwark) office location. Language Skills: Fluency in English, German and/or Spanish is a plus. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience a plus. Fluency in German and/or Spanish. Previous knowledge of Email Marketing or Marketing. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo. We are a fast-paced, technology-driven team where everyone's contribution impacts product success. About the Role We are seeking a data-driven and customer-focused Customer Success Manager to manage a portfolio of customers, primarily across North America. You will combine proactive account management with analytical reviews, renewal support, and scalable success programs to ensure strong adoption, retention, and measurable value delivery. If you enjoy working with data, managing multiple accounts, driving customer outcomes, and operating in a fast-paced SaaS environment - this role is for you. Responsibilities Manage and own a portfolio large scale of Mid-Market customers across their lifecycle Drive product adoption, customer engagement, and measurable value realization Conduct structured data reviews ahead of renewals (1-2 times per year), connecting platform performance to business outcomes Analyze invalid traffic trends, funnel performance, and platform usage to identify risks and growth opportunities Act as a trusted advisor on marketing security, analytics environments, and best practices Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value Identify upsell and cross-sell opportunities in partnership with Account Management Lead scalable success initiatives (1:N programs, enablement materials) Represent the voice of the customer internally and contribute insights to Product and Fraud teams Requirements 2 - 4 years of experience in a client-facing SaaS role (Customer Success, Account Management, AdTech, MarTech, or Cyber) Experience managing a mid-sized portfolio of customers Strong analytical skills and data literacy High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives Experience with digital marketing environments (GA4, Google Ads, Tag Manager, analytics platforms) is an advantage Strong communication skills, both written and verbal Ability to manage workload across multiple accounts effectively
Mar 12, 2026
Full time
CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo. We are a fast-paced, technology-driven team where everyone's contribution impacts product success. About the Role We are seeking a data-driven and customer-focused Customer Success Manager to manage a portfolio of customers, primarily across North America. You will combine proactive account management with analytical reviews, renewal support, and scalable success programs to ensure strong adoption, retention, and measurable value delivery. If you enjoy working with data, managing multiple accounts, driving customer outcomes, and operating in a fast-paced SaaS environment - this role is for you. Responsibilities Manage and own a portfolio large scale of Mid-Market customers across their lifecycle Drive product adoption, customer engagement, and measurable value realization Conduct structured data reviews ahead of renewals (1-2 times per year), connecting platform performance to business outcomes Analyze invalid traffic trends, funnel performance, and platform usage to identify risks and growth opportunities Act as a trusted advisor on marketing security, analytics environments, and best practices Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value Identify upsell and cross-sell opportunities in partnership with Account Management Lead scalable success initiatives (1:N programs, enablement materials) Represent the voice of the customer internally and contribute insights to Product and Fraud teams Requirements 2 - 4 years of experience in a client-facing SaaS role (Customer Success, Account Management, AdTech, MarTech, or Cyber) Experience managing a mid-sized portfolio of customers Strong analytical skills and data literacy High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives Experience with digital marketing environments (GA4, Google Ads, Tag Manager, analytics platforms) is an advantage Strong communication skills, both written and verbal Ability to manage workload across multiple accounts effectively
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 12, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 12, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Identity and Authentication Manager (VP Level) - £120,000 - £125,000 - Permanent Role - Financial Services Overview We are seeking an experienced Identity and Authentication Manager to join the team. This role offers the opportunity to shape the strategic direction of Identity Management and associated toolsets while ensuring service health and driving continuous improvement. You will work primarily with Microsoft Active Directory (on-premises and Azure AD), managing day-to-day operations, maintaining platform standards, and contributing to long-term technical strategy. Role and Responsibilities Act as the main escalation point for complex troubleshooting and analysis of BAU incidents. Advise on technical direction through workshops and coaching sessions. Create and maintain clear technical documentation for peers and less experienced staff. Manage and maintain Identity Management platforms, ensuring availability, performance, and security. Provide guidance balancing technical facts against business risks for incident resolution and project decisions. Drive proactive improvements in processes and procedures using existing tools. Produce and interpret service performance and security data for trend analysis and reporting. Promote automation and scripting to streamline authentication tasks. Collaborate under ITIL frameworks for problem management and root cause analysis. Educate other tech functions on authentication technologies and champion customer satisfaction. Essential Skills & Experience In-depth knowledge of Microsoft Active Directory (on-premises) and Azure Active Directory. Strong PowerShell scripting skills. Minimum 5 years' experience in Identity Management or Microsoft Systems Engineer certification. Experience with Quest AD tools, ADFS, Certificate Services, Privileged Access Management, Single Sign-On protocols. Familiarity with Varonis or similar auditing tools. Knowledge of cloud resources (IaC, SaaS, Azure fundamentals). Package Salary: £120,000 - £125,000 Hybrid, with travel to London Career Development Opportunities Benefits: Pension scheme, professional training, paid holiday
Mar 12, 2026
Full time
Identity and Authentication Manager (VP Level) - £120,000 - £125,000 - Permanent Role - Financial Services Overview We are seeking an experienced Identity and Authentication Manager to join the team. This role offers the opportunity to shape the strategic direction of Identity Management and associated toolsets while ensuring service health and driving continuous improvement. You will work primarily with Microsoft Active Directory (on-premises and Azure AD), managing day-to-day operations, maintaining platform standards, and contributing to long-term technical strategy. Role and Responsibilities Act as the main escalation point for complex troubleshooting and analysis of BAU incidents. Advise on technical direction through workshops and coaching sessions. Create and maintain clear technical documentation for peers and less experienced staff. Manage and maintain Identity Management platforms, ensuring availability, performance, and security. Provide guidance balancing technical facts against business risks for incident resolution and project decisions. Drive proactive improvements in processes and procedures using existing tools. Produce and interpret service performance and security data for trend analysis and reporting. Promote automation and scripting to streamline authentication tasks. Collaborate under ITIL frameworks for problem management and root cause analysis. Educate other tech functions on authentication technologies and champion customer satisfaction. Essential Skills & Experience In-depth knowledge of Microsoft Active Directory (on-premises) and Azure Active Directory. Strong PowerShell scripting skills. Minimum 5 years' experience in Identity Management or Microsoft Systems Engineer certification. Experience with Quest AD tools, ADFS, Certificate Services, Privileged Access Management, Single Sign-On protocols. Familiarity with Varonis or similar auditing tools. Knowledge of cloud resources (IaC, SaaS, Azure fundamentals). Package Salary: £120,000 - £125,000 Hybrid, with travel to London Career Development Opportunities Benefits: Pension scheme, professional training, paid holiday
A highly respected large Accountancy Practice is looking for an additional VAT Director to support their growing team in Manchester, paying c£100,000 - £120,000 plus up to 25% Bonus.This is a fanastic opportunity for an exisiting VAT Director looking for a fresh challenge in a larger Firm or an experienced Senior Manager who is ready for that step up.You will be joining a supportive regional team with strong links nationally where collaboration is second nature and you will eb able to choose a sector, gain a potfolio from day one that you can build upon and develop. VAT Director Responsibilities: Lead and deliver high-quality VAT advisory services across a broad and complex client portfolio Work closely with Partners and fellow Directors as additional senior headcount (not a replacement) Advise clients across Financial Services, Retail & Consumer, Public Sector, Customs & International Trade, and Environmental taxes Manage and grow key client relationships, acting as a trusted advisor Play a key role in business development, identifying opportunities and converting warm leads Provide technical leadership and sign-off on complex VAT matters Coach, develop and mentor senior managers and wider team members Contribute to the strategic direction and growth of the regional VAT practice VAT Director attributes: CTA / ACA / ACCA qualified (or equivalent) Currently operating at VAT Director level or an experienced VAT Senior Manager ready to step up Strong technical VAT advisory background with exposure to complex projects Comfortable working across multiple sectors and client types Commercially minded, with an interest in developing business and growing a portfolio Collaborative, approachable leadership style Enjoys working in a flexible, modern professional services environment VAT Director Benefits: Salary: £100,000 - £120,000 base Bonus: Up to 25% Hybrid working: 2 days per week in the Manchester office Flexible working arrangements Warm projects and existing client portfolio on arrival Ability to specialise in a particular sector or VAT niche Supportive, collaborative senior leadership team Clear route for long-term progression within a large national practiceIf this VAT Director opportunity sounds perfect for you then APPLY NOW
Mar 12, 2026
Full time
A highly respected large Accountancy Practice is looking for an additional VAT Director to support their growing team in Manchester, paying c£100,000 - £120,000 plus up to 25% Bonus.This is a fanastic opportunity for an exisiting VAT Director looking for a fresh challenge in a larger Firm or an experienced Senior Manager who is ready for that step up.You will be joining a supportive regional team with strong links nationally where collaboration is second nature and you will eb able to choose a sector, gain a potfolio from day one that you can build upon and develop. VAT Director Responsibilities: Lead and deliver high-quality VAT advisory services across a broad and complex client portfolio Work closely with Partners and fellow Directors as additional senior headcount (not a replacement) Advise clients across Financial Services, Retail & Consumer, Public Sector, Customs & International Trade, and Environmental taxes Manage and grow key client relationships, acting as a trusted advisor Play a key role in business development, identifying opportunities and converting warm leads Provide technical leadership and sign-off on complex VAT matters Coach, develop and mentor senior managers and wider team members Contribute to the strategic direction and growth of the regional VAT practice VAT Director attributes: CTA / ACA / ACCA qualified (or equivalent) Currently operating at VAT Director level or an experienced VAT Senior Manager ready to step up Strong technical VAT advisory background with exposure to complex projects Comfortable working across multiple sectors and client types Commercially minded, with an interest in developing business and growing a portfolio Collaborative, approachable leadership style Enjoys working in a flexible, modern professional services environment VAT Director Benefits: Salary: £100,000 - £120,000 base Bonus: Up to 25% Hybrid working: 2 days per week in the Manchester office Flexible working arrangements Warm projects and existing client portfolio on arrival Ability to specialise in a particular sector or VAT niche Supportive, collaborative senior leadership team Clear route for long-term progression within a large national practiceIf this VAT Director opportunity sounds perfect for you then APPLY NOW
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll play a key role in enabling the evolution of our clients' Savings propositions globally. You'll bring Product Management and Savings expertise as well as your drive to create great experiences across the various touch points in the lifecycle of a Savings customer. You'll launch new Savings products and features on our platform from conception to optimisation, while also working closely with the wider Savings product team on our Savings roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively and continually learn and take on feedback. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy and vision, product discovery and design, and product delivery as part of our modern Product Engineering organisation. What you'll get to do Take ownership of part of our Savings product domain owning the end-to-end discovery, design, and delivery of new Savings products and features. Collaborate on the Savings domain strategy and Roadmap, shaping our future plans for this critical part of our offering. You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll work with the Savings Engineering Lead in defining the Engineering plan for the features in your Roadmap, collaborating to ensure delivery remains on track and proactively raising risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You'll become an internal champion for our Savings domain, developing materials and messaging for use by the rest of the business. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 4+ years of direct Product management experience, ideally in FinTech or a business using modern Product development & Engineering techniques. The ideal candidate might also have relevant experience in the Savings space, such as experience of shaping and delivering new digital Savings propositions and an understanding of the particular nuances and dynamics of Savings products and customer needs. You have owned and delivered new features, projects or products from start to finish including post-launch maintenance and improvement. You have experience working directly with APIs. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 12, 2026
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll play a key role in enabling the evolution of our clients' Savings propositions globally. You'll bring Product Management and Savings expertise as well as your drive to create great experiences across the various touch points in the lifecycle of a Savings customer. You'll launch new Savings products and features on our platform from conception to optimisation, while also working closely with the wider Savings product team on our Savings roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively and continually learn and take on feedback. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy and vision, product discovery and design, and product delivery as part of our modern Product Engineering organisation. What you'll get to do Take ownership of part of our Savings product domain owning the end-to-end discovery, design, and delivery of new Savings products and features. Collaborate on the Savings domain strategy and Roadmap, shaping our future plans for this critical part of our offering. You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll work with the Savings Engineering Lead in defining the Engineering plan for the features in your Roadmap, collaborating to ensure delivery remains on track and proactively raising risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You'll become an internal champion for our Savings domain, developing materials and messaging for use by the rest of the business. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 4+ years of direct Product management experience, ideally in FinTech or a business using modern Product development & Engineering techniques. The ideal candidate might also have relevant experience in the Savings space, such as experience of shaping and delivering new digital Savings propositions and an understanding of the particular nuances and dynamics of Savings products and customer needs. You have owned and delivered new features, projects or products from start to finish including post-launch maintenance and improvement. You have experience working directly with APIs. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
About the Role Validity is looking for a Customer Success Manager to join our team in our London office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuringthose customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to make customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is a hybrid office-based position that requires working 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's London (Southwark) office location. Required Language Skills: Fluency in English, German and/or Spanish are a plus. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities Manages a book of business, continually meets role standards, and partners closely with the Account Team to actively engage with and retain customer relationships. Responsible for technical account planning and ongoing technical management of specific account issues. Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity solutions and advises on key features and functionality to make strategic recommendations. Comfortable with face-to-face meetings, agenda preparation and all follow-up. Can use data to tell a story, identify issues, and search for best practices to provide solutions. Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickinessby ensuring the product is used to its fullest capacity and new use cases are identified. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Ability to work3 days per week in the team's London(Southwark) office location. Language Skills: Fluency in English, German and/or Spanish is a plus. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience a plus. Fluency in German and/or Spanish. Previous knowledge of Email Marketing or Marketing. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Mar 12, 2026
Full time
About the Role Validity is looking for a Customer Success Manager to join our team in our London office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuringthose customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to make customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is a hybrid office-based position that requires working 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's London (Southwark) office location. Required Language Skills: Fluency in English, German and/or Spanish are a plus. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Position Duties and Responsibilities Manages a book of business, continually meets role standards, and partners closely with the Account Team to actively engage with and retain customer relationships. Responsible for technical account planning and ongoing technical management of specific account issues. Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity solutions and advises on key features and functionality to make strategic recommendations. Comfortable with face-to-face meetings, agenda preparation and all follow-up. Can use data to tell a story, identify issues, and search for best practices to provide solutions. Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickinessby ensuring the product is used to its fullest capacity and new use cases are identified. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Ability to work3 days per week in the team's London(Southwark) office location. Language Skills: Fluency in English, German and/or Spanish is a plus. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience a plus. Fluency in German and/or Spanish. Previous knowledge of Email Marketing or Marketing. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Tax Associate Director - Inheritance & Trust Specialist page is loaded Tax Associate Director - Inheritance & Trust Specialistlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R19266 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our rapidly growing Private Client Team manage funds, businesses and trusts of individuals, families and entrepreneurs. Alongside solving a constantly evolving range of technical challenges, working in this team means building strong relationships with individuals so you can become their trusted advisor and oversee their tax affairs in line with what they want to achieve as an individual or business.We've established a strong global network that is recognised as a leader especially in looking after entrepreneurs and owner-managed businesses. You'll need excellent people skills and strong technical ability as you visit clients across the world. In return, you'll have unparalleled access to partners and opportunities to develop your career in many different directions as you work across a truly diverse portfolio of global clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.The Trust specialists in our Private Wealth team deal with tax planning and compliance for UK and offshore trusts, estates and UK private grant-making charities and they have ambitious growth plans with a significant part of the work being ad hoc consultancy.We're looking for someone who: Has proven specialist technical private client experience, and the ability to deal with complex tax issues, gained within a practice environment Has strong experience and the ability to lead projects, with support from senior members of the team, in succession planning for multi-generational families and provide support to the wider private client team as a technical expert on a wide range of inheritance tax matters. An in depth, up to date, knowledge of taxation including Trust and IHT related matters Experience of reviewing Trust accounts and associated tax aspects Experience advising in the trusts and estates specialist area and working with trustees and wealth advisory teams on the tax considerations Experience of dealing with client senior management Can guide and supervise less experienced colleagues. Some experience of seeking opportunities for developing new clients and for selling new services to existing clients Staff management experience Leads projects of varying scale and complexity. Educated to degree level, and CTA and/or STEP qualified Consult with colleagues and Partners on technical and risk matters. Operate at the highest level of technical excellence and knowledge.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitionsWe've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 12, 2026
Full time
Tax Associate Director - Inheritance & Trust Specialist page is loaded Tax Associate Director - Inheritance & Trust Specialistlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R19266 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our rapidly growing Private Client Team manage funds, businesses and trusts of individuals, families and entrepreneurs. Alongside solving a constantly evolving range of technical challenges, working in this team means building strong relationships with individuals so you can become their trusted advisor and oversee their tax affairs in line with what they want to achieve as an individual or business.We've established a strong global network that is recognised as a leader especially in looking after entrepreneurs and owner-managed businesses. You'll need excellent people skills and strong technical ability as you visit clients across the world. In return, you'll have unparalleled access to partners and opportunities to develop your career in many different directions as you work across a truly diverse portfolio of global clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.The Trust specialists in our Private Wealth team deal with tax planning and compliance for UK and offshore trusts, estates and UK private grant-making charities and they have ambitious growth plans with a significant part of the work being ad hoc consultancy.We're looking for someone who: Has proven specialist technical private client experience, and the ability to deal with complex tax issues, gained within a practice environment Has strong experience and the ability to lead projects, with support from senior members of the team, in succession planning for multi-generational families and provide support to the wider private client team as a technical expert on a wide range of inheritance tax matters. An in depth, up to date, knowledge of taxation including Trust and IHT related matters Experience of reviewing Trust accounts and associated tax aspects Experience advising in the trusts and estates specialist area and working with trustees and wealth advisory teams on the tax considerations Experience of dealing with client senior management Can guide and supervise less experienced colleagues. Some experience of seeking opportunities for developing new clients and for selling new services to existing clients Staff management experience Leads projects of varying scale and complexity. Educated to degree level, and CTA and/or STEP qualified Consult with colleagues and Partners on technical and risk matters. Operate at the highest level of technical excellence and knowledge.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitionsWe've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Spaces, 100 Avebury Boulevard, Milton Keynes, MK9 1FH Electricity connections are complex by nature. Our group's innovative, forward-thinking energy solutions make everything easier: from design to connection and beyond. Our Group consists of Eclipse Power Networks - an OFGEM licenced Independent Distribution Network Operator (IDNO) that provides an effective alternative to the local Distribution Network Operator for getting projects connected to the electricity grid; Eclipse Power Solutions - an expert Grid Consultancy who support customers through the grid connection process, and Eclipse Power Optimise; focussed on microgrids and private network solutions in the unlicenced market. We design, own, operate and maintain extra high, high and low voltage electricity distribution network assets, providing innovative power connections to residential, industrial, renewable and commercial customers across the UK. We care about our people and the talent and personality they bring. We are continuing to strengthen our talent, leadership, training, and recognition for people as they are the core of what we do and how we operate. We have an inclusive culture where people are rewarded and recognised for their inputs, innovation, and customer centric solutions. We also have fun at work and want people to enjoy what they do and what they are helping to create. To continue to do this we need strong diverse thinking and having people from a range of backgrounds, careers, and expertise help us do this. Job Purpose As an Operations Manager you will lead a team of Field Operations staff responsible for the delivery of Maintenance and inspections, reactive maintenance and assurance auditing across our network. This is unique opportunity offering the the chance to build and shape your own team, and benefits from an asset base mostly You will play a key role during the construction phase by ensuring your team undertake assurance audits of our assets under construction to confirm suitability for energisation and adoption. This supports the organisation to ensure that our assets have been constructed against designs and meet the standards we expect. Post Energisation and adoption you will lead the operations and maintenance of our networks delivering ESQCR inspections, condition monitoring, oil sampling, asset inspections, operational checks and delivery of periodic maintenance under outage conditions. You will take the lead in setting up contracted services to support the delivery of our operations and maintenance and ensure service levels are maintained throughout. Main responsibilities will include: Lead a field team of 6 direct reports, increasing in line with our asset base. Responsible for ensuring health, safety and environment policy and procedures are implemented and followed at our sites Manage fault response procedures and resources Manage contracted frameworks Ensure operational substations meet statutory requirements Maintain substation compliance documents (fire RA, environmental RA, emergency plans, site inductions and so on) Maintain strategic spares to ensure downtime periods are minimised Provide commissioning assurance services during EHV substation commissioning pre Eclipse adoption Ensure field staff are trained and equipped to deliver service requirements Manage outage and non outage defects, corrective maintenance and equipment modifications and upgrades Delivering key performance indicators aligned to the field operations team Delivery of maintenance and inspections in line with our maintenance policy Ensure all networks to be adopted by Eclipse are built to approved design standards and conform to industry legislation. Ensure nonconformity audit reports are managed through to closure prior to network adoption. Maintain a working knowledge of all legislation applicable to design, ownership and operation of high and low voltage electricity distribution networks Support the design team ensuring all operational requirements are captured in the design phase Be the front face of Eclipse and Interface with our customers on site and at customer locations representing our values Development and mentorship for direct reports Knowledge and Skills Requirements Good knowledge of legislation appertaining to utility assets, site health and safety and environmental requirements Good knowledge and experience of the electrical distribution industry or a similar industry with a strong emphasis on site operations, site safety and maintenance of HV/EHV equipment Previously held (or holding) an authorisation under DSR's (Distribution Safety Rules), SAP >11kV favourable Hold a formal health & safety qualification, minimum IOSH or similar Hold a level 4 or above qualification in an engineering discipline i.e HNC/HND, FD Eng. Effective communicator across all levels of the business and key stakeholders Previous experience of managing remote based operational teams Experience with Safe Systems of Work including Point of Work Risk Assessment, Risk Assessments, Safety Rules and associated Safety Documents. Proficient in the use software packages such as Microsoft 360, Project Management Software ( Auditing Applications (Safety Culture) and EAM systems (Ultimo EAM) Full UK Driving Licence Desirable backgrounds: IDNO/DNO/TO, ICP, Renewables, Generation, Continuous Process and Armed Forces. Experience working in new network connections including above and below ground civil and building works, cable installation, substation plant and equipment. Understanding of construction techniques and legislations, particularly related to civil /foundations Understanding of OFGEM GSOP requirements (Guaranteed Standards of Performance) We are looking for people who embody our personalities: Friendly experts: When it comes to technical knowledge and experience, customers couldn't be in better hands. We're friendly, approachable and always eager to help. Collaborative solution finders: We work closely with customers to find a solution that meets their needs in a way that's compliant with standards. Confidently flexible: We know the rules for every DNO. And we also know just how flexible we can be to interpret them in ways that save both time and money. Naturally curious:In our book, there's always a better way. We're always curious to explore every avenue before we arrive at a clear solution. Relentlessly innovative: Looking for new ways to deal with challenges is part of our DNA. If a conventional route is the best option, we're not afraid to say it. But if there's a way to do something more quickly, more efficiently or more cost effectively, we'll find it. We strongly encourage applications from a variety of candidates - we believe that different experiences result in increased ideas, collaboration and success.
Mar 12, 2026
Full time
Spaces, 100 Avebury Boulevard, Milton Keynes, MK9 1FH Electricity connections are complex by nature. Our group's innovative, forward-thinking energy solutions make everything easier: from design to connection and beyond. Our Group consists of Eclipse Power Networks - an OFGEM licenced Independent Distribution Network Operator (IDNO) that provides an effective alternative to the local Distribution Network Operator for getting projects connected to the electricity grid; Eclipse Power Solutions - an expert Grid Consultancy who support customers through the grid connection process, and Eclipse Power Optimise; focussed on microgrids and private network solutions in the unlicenced market. We design, own, operate and maintain extra high, high and low voltage electricity distribution network assets, providing innovative power connections to residential, industrial, renewable and commercial customers across the UK. We care about our people and the talent and personality they bring. We are continuing to strengthen our talent, leadership, training, and recognition for people as they are the core of what we do and how we operate. We have an inclusive culture where people are rewarded and recognised for their inputs, innovation, and customer centric solutions. We also have fun at work and want people to enjoy what they do and what they are helping to create. To continue to do this we need strong diverse thinking and having people from a range of backgrounds, careers, and expertise help us do this. Job Purpose As an Operations Manager you will lead a team of Field Operations staff responsible for the delivery of Maintenance and inspections, reactive maintenance and assurance auditing across our network. This is unique opportunity offering the the chance to build and shape your own team, and benefits from an asset base mostly You will play a key role during the construction phase by ensuring your team undertake assurance audits of our assets under construction to confirm suitability for energisation and adoption. This supports the organisation to ensure that our assets have been constructed against designs and meet the standards we expect. Post Energisation and adoption you will lead the operations and maintenance of our networks delivering ESQCR inspections, condition monitoring, oil sampling, asset inspections, operational checks and delivery of periodic maintenance under outage conditions. You will take the lead in setting up contracted services to support the delivery of our operations and maintenance and ensure service levels are maintained throughout. Main responsibilities will include: Lead a field team of 6 direct reports, increasing in line with our asset base. Responsible for ensuring health, safety and environment policy and procedures are implemented and followed at our sites Manage fault response procedures and resources Manage contracted frameworks Ensure operational substations meet statutory requirements Maintain substation compliance documents (fire RA, environmental RA, emergency plans, site inductions and so on) Maintain strategic spares to ensure downtime periods are minimised Provide commissioning assurance services during EHV substation commissioning pre Eclipse adoption Ensure field staff are trained and equipped to deliver service requirements Manage outage and non outage defects, corrective maintenance and equipment modifications and upgrades Delivering key performance indicators aligned to the field operations team Delivery of maintenance and inspections in line with our maintenance policy Ensure all networks to be adopted by Eclipse are built to approved design standards and conform to industry legislation. Ensure nonconformity audit reports are managed through to closure prior to network adoption. Maintain a working knowledge of all legislation applicable to design, ownership and operation of high and low voltage electricity distribution networks Support the design team ensuring all operational requirements are captured in the design phase Be the front face of Eclipse and Interface with our customers on site and at customer locations representing our values Development and mentorship for direct reports Knowledge and Skills Requirements Good knowledge of legislation appertaining to utility assets, site health and safety and environmental requirements Good knowledge and experience of the electrical distribution industry or a similar industry with a strong emphasis on site operations, site safety and maintenance of HV/EHV equipment Previously held (or holding) an authorisation under DSR's (Distribution Safety Rules), SAP >11kV favourable Hold a formal health & safety qualification, minimum IOSH or similar Hold a level 4 or above qualification in an engineering discipline i.e HNC/HND, FD Eng. Effective communicator across all levels of the business and key stakeholders Previous experience of managing remote based operational teams Experience with Safe Systems of Work including Point of Work Risk Assessment, Risk Assessments, Safety Rules and associated Safety Documents. Proficient in the use software packages such as Microsoft 360, Project Management Software ( Auditing Applications (Safety Culture) and EAM systems (Ultimo EAM) Full UK Driving Licence Desirable backgrounds: IDNO/DNO/TO, ICP, Renewables, Generation, Continuous Process and Armed Forces. Experience working in new network connections including above and below ground civil and building works, cable installation, substation plant and equipment. Understanding of construction techniques and legislations, particularly related to civil /foundations Understanding of OFGEM GSOP requirements (Guaranteed Standards of Performance) We are looking for people who embody our personalities: Friendly experts: When it comes to technical knowledge and experience, customers couldn't be in better hands. We're friendly, approachable and always eager to help. Collaborative solution finders: We work closely with customers to find a solution that meets their needs in a way that's compliant with standards. Confidently flexible: We know the rules for every DNO. And we also know just how flexible we can be to interpret them in ways that save both time and money. Naturally curious:In our book, there's always a better way. We're always curious to explore every avenue before we arrive at a clear solution. Relentlessly innovative: Looking for new ways to deal with challenges is part of our DNA. If a conventional route is the best option, we're not afraid to say it. But if there's a way to do something more quickly, more efficiently or more cost effectively, we'll find it. We strongly encourage applications from a variety of candidates - we believe that different experiences result in increased ideas, collaboration and success.
As a Home Quality Assessor, you'll be at the forefront of elevating the quality and safety of homes across West Norfolk-playing a direct role in improving residents' daily lives. This is a hands-on, field-based role where your technical expertise genuinely matters: you'll investigate property condition issues, diagnose damp and mould at root cause, assess compliance risks through HHSRS, and provide the insight that shapes long-term investment decisions. Every assessment you complete helps ensure our homes are safe, compliant and future-proof, and your recommendations will directly influence how we prioritise funding across our stock. You'll also work closely with colleagues in Asset Data, Investment and Sustainability, informing energy efficiency planning, major works programmes and improvements aligned to new legislation and resident needs. If you enjoy varied, meaningful work-balancing technical surveying with real human impact-this role gives you autonomy, trust and the opportunity to see the outcomes of your expertise first-hand. It's an exciting time to join Freebridge as we modernise our asset strategy, strengthen our data and invest in safer, healthier homes for the long term. What you'll be doing: Carrying out detailed property inspections including Stock Condition Surveys, HHSRS assessments, and Damp, Mould & Condensation diagnostics. Producing clear, accurate reports on component condition, compliance issues and recommended remedial actions. Working with Asset Data, Asset Investment and Retrofit colleagues to inform long-term investment decisions. Ensuring any urgent or high-risk defects are escalated and resolved within required timescales. Maintaining accurate digital survey records and contributing to improvements in asset data quality. Delivering a high-performing, customer-centric service to residents. What we're looking for: To be successful with your application, you'll need to show that you meet the following essential criteria: Strong technical knowledge of building construction, pathology, and regulatory requirements including Decent Homes and HHSRS. Experience delivering stock condition and/or compliance surveys in housing or property environments. Excellent communication, strong organisation and the ability to manage your own programme of work. Relevant technical qualification, or equivalenet working experience. What's in it for you? At Freebridge, we're appreciative of our team and we believe in empowering you to achieve your aspirations and dreams, both in your work and in your life. To help you achieve your goals, we offer a variety of core, including: Generous Holiday Leave: 25 days plus bank holidays, increasing to 30 days after 5 years of service Hybrid Working: Up to 2 days working from home Exclusive Employee Discounts: Access amazing deals through our Reward Gateway Comprehensive Leave Policies: Maternity Leave - 6 months full pay Paternity Leave - 2 weeks full pay Carers Leave Charitable Leave - 1 day per year Pension Scheme: Automatic enrolment from day one with Royal London Contributions start at 3% (employee) and 6% (employer) After probation, Freebridge doubles your contributions up to 6% employee / 12% employer Health & Wellbeing Support: Smart Health App - 24/7 GP access Physio and counselling provision when required Employee Assistance Programme Additional Perks: Discounted gym membership with Alive Leisure Eye care vouchers for Specsavers Professional memberships paid for Generous sick pay allowance Free tea & coffee Parking paid for (permit or reimbursement) Home desk setup for hybrid workers Loyalty rewards: £50 every 5 years of service Diversity & Inclusion At Freebridge, diversity isn't just a value-it's a vital part of who we are. We're committed to creating a workplace where everyone feels they belong, and where every voice is heard, respected, and valued. We believe that embracing different backgrounds, experiences, and perspectives drives innovation and helps us better serve our communities. We are proud to foster an inclusive environment that empowers all colleagues to thrive. We ensure equal opportunities for everyone, regardless of age, disability, gender identity, race, religion or belief, sexual orientation, or any other protected characteristic. Discrimination has no place here. As part of our inclusive recruitment process, we're happy to make reasonable adjustments to support candidates in performing at their best. We also offer accessibility tours to help ensure a welcoming and comfortable experience from the very beginning. Further Information More information can be found below: Careers: Meet our board: About us: Policy statements: Compliance Your application will go through the following stages of assessment: Pre-screening - We will check that your CV meets the essential/eligibility criteria listed in the Skills & Experience section of this advert. On your CV, please clearly show how you meet the criteria above CV Review - Your CV, supporting documents and qualification notes will be reviewed by Freebridge hiring managers to determine eligibility for interview Interview - If invited to interview, you'll be assessed against the sift categories in the Skills & Experience section of this advert Feedback - Feedback will be provided post-interview. If successful, your application will be considered for offer. Please note feedback will only be provided if you attend an interview
Mar 12, 2026
Full time
As a Home Quality Assessor, you'll be at the forefront of elevating the quality and safety of homes across West Norfolk-playing a direct role in improving residents' daily lives. This is a hands-on, field-based role where your technical expertise genuinely matters: you'll investigate property condition issues, diagnose damp and mould at root cause, assess compliance risks through HHSRS, and provide the insight that shapes long-term investment decisions. Every assessment you complete helps ensure our homes are safe, compliant and future-proof, and your recommendations will directly influence how we prioritise funding across our stock. You'll also work closely with colleagues in Asset Data, Investment and Sustainability, informing energy efficiency planning, major works programmes and improvements aligned to new legislation and resident needs. If you enjoy varied, meaningful work-balancing technical surveying with real human impact-this role gives you autonomy, trust and the opportunity to see the outcomes of your expertise first-hand. It's an exciting time to join Freebridge as we modernise our asset strategy, strengthen our data and invest in safer, healthier homes for the long term. What you'll be doing: Carrying out detailed property inspections including Stock Condition Surveys, HHSRS assessments, and Damp, Mould & Condensation diagnostics. Producing clear, accurate reports on component condition, compliance issues and recommended remedial actions. Working with Asset Data, Asset Investment and Retrofit colleagues to inform long-term investment decisions. Ensuring any urgent or high-risk defects are escalated and resolved within required timescales. Maintaining accurate digital survey records and contributing to improvements in asset data quality. Delivering a high-performing, customer-centric service to residents. What we're looking for: To be successful with your application, you'll need to show that you meet the following essential criteria: Strong technical knowledge of building construction, pathology, and regulatory requirements including Decent Homes and HHSRS. Experience delivering stock condition and/or compliance surveys in housing or property environments. Excellent communication, strong organisation and the ability to manage your own programme of work. Relevant technical qualification, or equivalenet working experience. What's in it for you? At Freebridge, we're appreciative of our team and we believe in empowering you to achieve your aspirations and dreams, both in your work and in your life. To help you achieve your goals, we offer a variety of core, including: Generous Holiday Leave: 25 days plus bank holidays, increasing to 30 days after 5 years of service Hybrid Working: Up to 2 days working from home Exclusive Employee Discounts: Access amazing deals through our Reward Gateway Comprehensive Leave Policies: Maternity Leave - 6 months full pay Paternity Leave - 2 weeks full pay Carers Leave Charitable Leave - 1 day per year Pension Scheme: Automatic enrolment from day one with Royal London Contributions start at 3% (employee) and 6% (employer) After probation, Freebridge doubles your contributions up to 6% employee / 12% employer Health & Wellbeing Support: Smart Health App - 24/7 GP access Physio and counselling provision when required Employee Assistance Programme Additional Perks: Discounted gym membership with Alive Leisure Eye care vouchers for Specsavers Professional memberships paid for Generous sick pay allowance Free tea & coffee Parking paid for (permit or reimbursement) Home desk setup for hybrid workers Loyalty rewards: £50 every 5 years of service Diversity & Inclusion At Freebridge, diversity isn't just a value-it's a vital part of who we are. We're committed to creating a workplace where everyone feels they belong, and where every voice is heard, respected, and valued. We believe that embracing different backgrounds, experiences, and perspectives drives innovation and helps us better serve our communities. We are proud to foster an inclusive environment that empowers all colleagues to thrive. We ensure equal opportunities for everyone, regardless of age, disability, gender identity, race, religion or belief, sexual orientation, or any other protected characteristic. Discrimination has no place here. As part of our inclusive recruitment process, we're happy to make reasonable adjustments to support candidates in performing at their best. We also offer accessibility tours to help ensure a welcoming and comfortable experience from the very beginning. Further Information More information can be found below: Careers: Meet our board: About us: Policy statements: Compliance Your application will go through the following stages of assessment: Pre-screening - We will check that your CV meets the essential/eligibility criteria listed in the Skills & Experience section of this advert. On your CV, please clearly show how you meet the criteria above CV Review - Your CV, supporting documents and qualification notes will be reviewed by Freebridge hiring managers to determine eligibility for interview Interview - If invited to interview, you'll be assessed against the sift categories in the Skills & Experience section of this advert Feedback - Feedback will be provided post-interview. If successful, your application will be considered for offer. Please note feedback will only be provided if you attend an interview
Time Recruitment Solutions Ltd
Harrogate, Yorkshire
Job Title: Senior Site Manager Employment Type: Temporary (Limited Company) Location: Harrogate Project Value: £13M Duration: 18 Months Start Date: Monday 16th March 2026 Sector: Healthcare/Assisted Living (Refurbishment & Extension) The Senior Site Manager will lead the delivery of a major refurbishment and extension to an existing healthcare facility in Harrogate. This £13M project requires strong leadership, technical expertise, and proven experience managing complex, live environment schemes within care homes, assisted living facilities, or high spec hotels. Key Responsibilities Oversee day to day site operations, ensuring work is delivered safely, on time, and to specification. Manage subcontractors, site teams, and logistics on a live healthcare site. Coordinate with the Project Manager, client representatives, and design teams. Maintain high standards of quality control and compliance with building regulations. Lead site inductions, toolbox talks, and enforce H&S protocols. Monitor progress, produce reports, and manage site documentation. Ensure minimal disruption to ongoing healthcare operations. Experience & Skills Required Demonstrable experience delivering refurbishment or extension projects within care homes, assisted living, or hotel environments. Strong leadership and communication skills with the ability to manage multidisciplinary teams. Excellent understanding of construction sequencing, risk management, and live environment constraints. Ability to build strong relationships with clients and stakeholders. Required Certifications SMSTS First Aid at Work CSCS Black Card
Mar 12, 2026
Full time
Job Title: Senior Site Manager Employment Type: Temporary (Limited Company) Location: Harrogate Project Value: £13M Duration: 18 Months Start Date: Monday 16th March 2026 Sector: Healthcare/Assisted Living (Refurbishment & Extension) The Senior Site Manager will lead the delivery of a major refurbishment and extension to an existing healthcare facility in Harrogate. This £13M project requires strong leadership, technical expertise, and proven experience managing complex, live environment schemes within care homes, assisted living facilities, or high spec hotels. Key Responsibilities Oversee day to day site operations, ensuring work is delivered safely, on time, and to specification. Manage subcontractors, site teams, and logistics on a live healthcare site. Coordinate with the Project Manager, client representatives, and design teams. Maintain high standards of quality control and compliance with building regulations. Lead site inductions, toolbox talks, and enforce H&S protocols. Monitor progress, produce reports, and manage site documentation. Ensure minimal disruption to ongoing healthcare operations. Experience & Skills Required Demonstrable experience delivering refurbishment or extension projects within care homes, assisted living, or hotel environments. Strong leadership and communication skills with the ability to manage multidisciplinary teams. Excellent understanding of construction sequencing, risk management, and live environment constraints. Ability to build strong relationships with clients and stakeholders. Required Certifications SMSTS First Aid at Work CSCS Black Card
Elevation Recruitment Group
Stockton-on-tees, County Durham
Regional Finance Manager Stockton-On-Tees £50,000 - £55,000 A fantastic opportunity has arisen for a part-qualified or newly qualified finance professional to join a well-established, high-growth organisation. This is an ideal role for someone looking to take the next step in their career, combining strong technical exposure with genuine business partnering . You'll work closely with senior finance leadership while supporting operational and commercial teams, giving you a broad and impactful remit from day one. You'll be joining a collaborative, forward-thinking finance function where development is actively encouraged and progression opportunities are clearly defined. The Role: Management Accounting Support month-end processes and production of regional financial results Assist with preparation of monthly performance commentary Ensure financial assumptions and judgements are clearly documented Budgeting & Forecasting Contribute to budgeting and forecasting cycles Develop understanding of key commercial drivers impacting regional performance Operational & Overheads Insight Monitor and analyse overhead spend Provide meaningful insight and challenge to operational stakeholders Cash Flow & Balance Sheet Support cash flow forecasting and analysis Build strong understanding of project/site performance and WIP positions Data & Continuous Improvement Promote data accuracy and integrity across reporting processes Support resolution of data issues and drive process improvements Business Partnering Collaborate with operational teams to understand performance drivers Provide ad-hoc support to senior finance leadership and step into broader responsibilities when required About You: Part-qualified or newly qualified ACA / ACCA / CIMA (or equivalent) Strong Excel capability Excellent attention to detail and organisational skills Confident communicator with the ability to work cross-functionally Proactive, inquisitive mindset with a desire to develop Able to manage multiple priorities and meet deadlines Why Apply? Broad regional exposure with strong senior stakeholder interaction Clear progression routes into senior regional and controllership roles Supportive, collaborative finance team environment Opportunity to build commercial and business partnering capability If this role sounds of interest, please apply directly or contact me for a confidential discussion.
Mar 12, 2026
Full time
Regional Finance Manager Stockton-On-Tees £50,000 - £55,000 A fantastic opportunity has arisen for a part-qualified or newly qualified finance professional to join a well-established, high-growth organisation. This is an ideal role for someone looking to take the next step in their career, combining strong technical exposure with genuine business partnering . You'll work closely with senior finance leadership while supporting operational and commercial teams, giving you a broad and impactful remit from day one. You'll be joining a collaborative, forward-thinking finance function where development is actively encouraged and progression opportunities are clearly defined. The Role: Management Accounting Support month-end processes and production of regional financial results Assist with preparation of monthly performance commentary Ensure financial assumptions and judgements are clearly documented Budgeting & Forecasting Contribute to budgeting and forecasting cycles Develop understanding of key commercial drivers impacting regional performance Operational & Overheads Insight Monitor and analyse overhead spend Provide meaningful insight and challenge to operational stakeholders Cash Flow & Balance Sheet Support cash flow forecasting and analysis Build strong understanding of project/site performance and WIP positions Data & Continuous Improvement Promote data accuracy and integrity across reporting processes Support resolution of data issues and drive process improvements Business Partnering Collaborate with operational teams to understand performance drivers Provide ad-hoc support to senior finance leadership and step into broader responsibilities when required About You: Part-qualified or newly qualified ACA / ACCA / CIMA (or equivalent) Strong Excel capability Excellent attention to detail and organisational skills Confident communicator with the ability to work cross-functionally Proactive, inquisitive mindset with a desire to develop Able to manage multiple priorities and meet deadlines Why Apply? Broad regional exposure with strong senior stakeholder interaction Clear progression routes into senior regional and controllership roles Supportive, collaborative finance team environment Opportunity to build commercial and business partnering capability If this role sounds of interest, please apply directly or contact me for a confidential discussion.
Accounts Manager Job Title: Accounts Manager (Accounts Prep team) Location: Reading Contract Type: Permanent Employer: Small to Medium sized Chartered Accountancy Practice Salary: £55,000 to £65,000 per annum base Private Healthcare + 25 days holiday + pension 4% matched + life assurance + flexible hours Hybrid working - 4 days in the office, 1 day from home About the Firm We're working with a well-established small to medium sized chartered accountancy practice known for its high-quality, partner-led service and long-standing private client base. The firm offers an inclusive, supportive culture with real autonomy, access to interesting work, and a clear route for progression. The Role The Accounts Manager vacancy will manage a team of 5-6 across the accounts prep function and bwe responsible for the management of the client portfolio. From management accounting to preparing financial statements and statutory accounts, you will manage the team in completing simpler accounts and review their work, and you will personally produce more complex accounts. The direct line management is super important, looking for ways to upskill and further develop the team at any chance you get. Key Responsibilities Client and assignment Management. Acting as main point for contact for portfolio of SME clients. Review annual and management accounts prepared by the team Prepare more complex accounts Workflow management oversee the delivery of work to agreed timescales, budgets, and quality standards. Guide and develop team members drive culture based on support, clarity and continual improvement Involvement in firm-wide initiatives, process improvements and growth projects Build and maintain strong client relationships through effective communication and service delivery. Team Leadership Manage and develop team members, providing supervision, support, and training as required. Take a leadership role in managing department resources, workflow, and job allocation. Act as a role model, promoting professionalism and high standards across the team. Operational Responsibilities Monitor budgets, billing, and recovery rates to ensure efficient assignment management. Contribute to departmental planning and continuous improvement initiatives. Undertake ad-hoc project work and technical assignments as required. Must haves: Qualified in ACA or ACCA accounting qualification Direct line management experience 3-5 years accountancy pracice experience To apply for the JOB TITLE position, please click on the apply now button and your CV will be sent directly to the responsible recruiter. We will respond to successful applicants within 7 days, however please feel free to get in touch if you would like any further information about your application. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Mar 12, 2026
Full time
Accounts Manager Job Title: Accounts Manager (Accounts Prep team) Location: Reading Contract Type: Permanent Employer: Small to Medium sized Chartered Accountancy Practice Salary: £55,000 to £65,000 per annum base Private Healthcare + 25 days holiday + pension 4% matched + life assurance + flexible hours Hybrid working - 4 days in the office, 1 day from home About the Firm We're working with a well-established small to medium sized chartered accountancy practice known for its high-quality, partner-led service and long-standing private client base. The firm offers an inclusive, supportive culture with real autonomy, access to interesting work, and a clear route for progression. The Role The Accounts Manager vacancy will manage a team of 5-6 across the accounts prep function and bwe responsible for the management of the client portfolio. From management accounting to preparing financial statements and statutory accounts, you will manage the team in completing simpler accounts and review their work, and you will personally produce more complex accounts. The direct line management is super important, looking for ways to upskill and further develop the team at any chance you get. Key Responsibilities Client and assignment Management. Acting as main point for contact for portfolio of SME clients. Review annual and management accounts prepared by the team Prepare more complex accounts Workflow management oversee the delivery of work to agreed timescales, budgets, and quality standards. Guide and develop team members drive culture based on support, clarity and continual improvement Involvement in firm-wide initiatives, process improvements and growth projects Build and maintain strong client relationships through effective communication and service delivery. Team Leadership Manage and develop team members, providing supervision, support, and training as required. Take a leadership role in managing department resources, workflow, and job allocation. Act as a role model, promoting professionalism and high standards across the team. Operational Responsibilities Monitor budgets, billing, and recovery rates to ensure efficient assignment management. Contribute to departmental planning and continuous improvement initiatives. Undertake ad-hoc project work and technical assignments as required. Must haves: Qualified in ACA or ACCA accounting qualification Direct line management experience 3-5 years accountancy pracice experience To apply for the JOB TITLE position, please click on the apply now button and your CV will be sent directly to the responsible recruiter. We will respond to successful applicants within 7 days, however please feel free to get in touch if you would like any further information about your application. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Technical Services Manager (Aviation) - Part 145 / CAMO for this prestigious private and corporate aviation MRO facility based at Stansted Airport.The opportunity takes ownership of the companies Technical Services function, ensuring planning, technical records and maintenance documentation are produced accurately, on time, and in line with Part 145 requirements and the MOE. This is a hands-on leadership role that supports engineering delivery by improving workflows, maintaining strong controls, and ensuring customers receive high-quality release documentation that meets continuing airworthiness expectations. Key responsibilities Lead and coordinate the Technical Services team, ensuring the right resources, tools and priorities are in place Deliver complete, compliant work packages for the Engineering department, and accurate release documentation for Part CAMO customers Keep Technical Services procedures, guidance and instructions current, practical and aligned to regulatory expectations Improve planning methods and systems (internal and external) to drive efficiency, reduce delays and raise quality Manage material planning inputs, ensuring timely and correct requisitions to Purchasing and Stores Allocate projects across Technical Support Engineers to maintain continuity and fair workload distribution Maintain strong, professional communication with customers to support an excellent service experience Ensure technical publications and MTL updates are controlled and implemented when OEM revisions are received Maintain robust administration of Part 145 work reports, technical records and documentation controls Promote and enforce a proactive safety culture: hazard identification, risk control, corrective actions and policy compliance Support performance reviews, training recommendations and continuous improvement initiatives; cover TSE duties when needed What we're looking for Degree-qualified (ideally in a technical discipline) or equivalent relevant experience Proven track record managing people, priorities and workload in a technical environment Strong knowledge of Part 145 compliance and technical documentation standards (Part CAMO understanding essential) Confident communicator with strong customer and stakeholder management skills Highly organised, analytical and able to set/adjust priorities in a fast-paced operation Advanced IT skills, particularly with Microsoft Office/Excel and planning tools Rigorous, self-driven and comfortable working with deadlines and changing demands Able to complete mandatory training/assessments and maintain strict confidentiality at all times. This is a permanent job with a starting salary dependant on experience. HRGO are a recruitment agency supporting the UK aviation Industry. We aim to respond to all applications.
Mar 12, 2026
Full time
Technical Services Manager (Aviation) - Part 145 / CAMO for this prestigious private and corporate aviation MRO facility based at Stansted Airport.The opportunity takes ownership of the companies Technical Services function, ensuring planning, technical records and maintenance documentation are produced accurately, on time, and in line with Part 145 requirements and the MOE. This is a hands-on leadership role that supports engineering delivery by improving workflows, maintaining strong controls, and ensuring customers receive high-quality release documentation that meets continuing airworthiness expectations. Key responsibilities Lead and coordinate the Technical Services team, ensuring the right resources, tools and priorities are in place Deliver complete, compliant work packages for the Engineering department, and accurate release documentation for Part CAMO customers Keep Technical Services procedures, guidance and instructions current, practical and aligned to regulatory expectations Improve planning methods and systems (internal and external) to drive efficiency, reduce delays and raise quality Manage material planning inputs, ensuring timely and correct requisitions to Purchasing and Stores Allocate projects across Technical Support Engineers to maintain continuity and fair workload distribution Maintain strong, professional communication with customers to support an excellent service experience Ensure technical publications and MTL updates are controlled and implemented when OEM revisions are received Maintain robust administration of Part 145 work reports, technical records and documentation controls Promote and enforce a proactive safety culture: hazard identification, risk control, corrective actions and policy compliance Support performance reviews, training recommendations and continuous improvement initiatives; cover TSE duties when needed What we're looking for Degree-qualified (ideally in a technical discipline) or equivalent relevant experience Proven track record managing people, priorities and workload in a technical environment Strong knowledge of Part 145 compliance and technical documentation standards (Part CAMO understanding essential) Confident communicator with strong customer and stakeholder management skills Highly organised, analytical and able to set/adjust priorities in a fast-paced operation Advanced IT skills, particularly with Microsoft Office/Excel and planning tools Rigorous, self-driven and comfortable working with deadlines and changing demands Able to complete mandatory training/assessments and maintain strict confidentiality at all times. This is a permanent job with a starting salary dependant on experience. HRGO are a recruitment agency supporting the UK aviation Industry. We aim to respond to all applications.
