Job Title: Procurement Specialist - Projects Category Job Location: Sunbury-on-Thames (Hybrid) Contract Length: 12 Months Industry: Gas & Low Carbon Energy, MENA Growth, Procurement Working Hours: 8 per day/40 per week Role Overview bp has reached agreement with the Government of Iraq to invest in several giant oil fields in the Kirkuk province of northern federal Iraq. The contract provides for the rehabilitation and redevelopment of oil and gas production from the Baba and Avanah domes of the Kirkuk field and three adjacent fields - Bai Hassan, Jambur and Khabbaz, all of which are currently operated by the North Oil Company of the Ministry of Oil. Under the terms of the agreement, bp, North Oil Company (NOC) and North Gas Company (NGC) will establish a new integrated operating entity comprising predominantly of personnel from NOC and NGC, along with secondees from bp. The new operating organisation will, in due course, take over operations at Kirkuk from NOC and NGC. This role will initially form part of the central remote support team for Kirkuk. Successful candidates should be flexible and willing to travel to Iraq for business trips, especially during the early phases. Please note that due to the timeline requirements, a review of candidate applications will take place immediately after the posting close date with candidate selection processes taking place shortly thereafter. We are looking for high calibre individuals to join our expanding Kirkuk team. This role is accountable for supporting the Projects Procurement Category, responsible for managing engineering, construction and engineered equipment, ensuring procurement activity compliance to the Development and Production Contract, alignment to business priorities and compliance to Kirkuk procurement procedures and contract governance. This role reports to the Projects Procurement Category Delivery Manager (CDM) for Kirkuk and acts as a procurement business partner for engineering, construction and engineered equipment. The role will engage with Legal, Finance, HSE, and the P&O functions to ensure seamless procurement delivery and contract management, compliant with internal policies, industry standards, and regulatory obligations. You will develop and implement robust category strategies for the Projects Procurement Category and will act as an interface to internal and external stakeholders. The right candidate needs to have strong commercial acumen, ensuring alignment on business goals and delivering secure, optimal, compliant, and competitive, risk managed procurement outcomes. All business activities will need to be conducted in compliance with Iraqi laws and regulations, the Iraq Standard Contracting and Procurement Procedures (SCPP) and with BP's Code of Conduct, Anti Bribery and Corruption and Anti Money Laundering policies. What you will do: The Kirkuk Procurement Specialist for Projects Procurement Category is accountable for co ordinating in country procurement delivery for engineering, construction and engineered equipment for Kirkuk. The role will support interfaces between the in country based team, North Oil Company (NOC), North Gas Company (NGC) and remote category teams to ensure alignment to business priorities and compliance to Kirkuk procurement procedures and contract governance. The successful candidate will develop and implement the Projects Procurement Category strategy for Kirkuk in Iraq, maximise the value of third party spend for bp, working with multi discipline project teams and key suppliers to manage risks, seek innovation and add value to our MENA Growth projects. The role will work closely with our partners in NOC and NGC to establish the state of existing contracting and procurement ways of working, including the systems, processes, and resources that support the efficient sourcing of goods and services in support of Projects. Supports category delivery of contract strategies, end to end sourcing and contracting, socialising relevant governance approvals and ensuring contracts are compliant to established contract standards and operationalised into Kirkuk P2P systems. The role will deliver value through effective and efficient sourcing activity; using the provisions of PSCM procedures within boundaries of relevant laws and regulations, approved budgets and, where applicable, JV partner and NOC agreements. Support the development of Contracts and Procurement Plan (CPP) with demand data for assigned sub categories. Execute compliance activities including audit resolution as applicable. Conduct relevant due diligence processes and secure required approvals Comply with all policies and procedures. Supports audits and cost recovery matters. Execute post award contract management and administration as directed. This will involve resolution of queries, supporting timely supplier invoice approvals, processing and tracking supplier change requests, monitoring contract expiration dates and ensuring extensions or renewals are executed to support continuing service delivery to the business. Support supplier performance management activities, such as, KPI tracking, PRMs and other activities intended to drive improvement with supplier performance. Ensure Local Content obligations are considered and incorporated into the procurement decisions as required. You will work closely with technical and project management stakeholders to ensure products and services are delivered safely to specification and in line with contractual agreements. You will interface with NOC/NGC and act as a point of contact for suppliers to support the category teams understanding of the Iraqi market. You will advocate for opportunities to partner, collaborate, develop, and strengthen relationships with contractors and suppliers. Promotes compliance culture and psychological safety. Monitors and reacts to contractor safety and compliance related matters, provides input into investigations and implementation of appropriate actions. Procurement delivery - Provides advice to the in country delivery team on day to day procurement category operations. Provides oversight on supplier performance management or interventions, escalating to the relevant business stakeholders, as needed, to ensure timely resolution and prevent leakage. Leads end to end sourcing initiatives including RFP development, bid evaluation, negotiation, and award recommendations, ensuring contracts deliver best value, mitigate risk, and align with company policies and local regulatory requirements. Unlocks value and deliver strong performance in line with category management policy. Supports audits and cost recovery matters. What you will have: You will have a University degree in Procurement, Engineering or other business/technical discipline and CIPS professional chartership (or equivalent) is preferred. However, experience and attitude are key, and we're looking for someone who has: Genuine passion for the Oil and Gas business and the supply chain. Demonstrable track record of delivery in Business Support & HSE Procurement, ideally related to oil and gas services with large capex or onshore scopes. Procurement experience in the Oil and Gas sector within the relevant category - Projects Procurement delivering end to end sourcing, contracting and supplier management. Knowledge in application of PSCM contracting, supplier management and Project execution. Demonstrated ability to collaborate with internal stakeholders across multiple disciplines, cultures and geographies, across BP and with suppliers Commercial mindset, analytical skills, and able to confidently negotiate large complex contracts and liaise with all levels of stakeholders. Strong business acumen to unlock value, track record of collaboration, able to deliver agile solutions to the business, try new ways of working and displays a growth mindset. Excellent communicator who demonstrates an ability to develop, high quality, trust based relationships with the wider organization. Track record bringing multiple parties together to collaboratively solve complex problems. Able to work under pressure to initiate actions, prioritise and support decision making, skilled at fostering alignment among senior stakeholders with competing priorities. Excellent communicator with demonstrated ability to influence, collaborate and lead teams through complexity, develop capability and provide solutions to complex issues in multi stakeholder, multi discipline, multi cultural environments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Mar 12, 2026
Full time
Job Title: Procurement Specialist - Projects Category Job Location: Sunbury-on-Thames (Hybrid) Contract Length: 12 Months Industry: Gas & Low Carbon Energy, MENA Growth, Procurement Working Hours: 8 per day/40 per week Role Overview bp has reached agreement with the Government of Iraq to invest in several giant oil fields in the Kirkuk province of northern federal Iraq. The contract provides for the rehabilitation and redevelopment of oil and gas production from the Baba and Avanah domes of the Kirkuk field and three adjacent fields - Bai Hassan, Jambur and Khabbaz, all of which are currently operated by the North Oil Company of the Ministry of Oil. Under the terms of the agreement, bp, North Oil Company (NOC) and North Gas Company (NGC) will establish a new integrated operating entity comprising predominantly of personnel from NOC and NGC, along with secondees from bp. The new operating organisation will, in due course, take over operations at Kirkuk from NOC and NGC. This role will initially form part of the central remote support team for Kirkuk. Successful candidates should be flexible and willing to travel to Iraq for business trips, especially during the early phases. Please note that due to the timeline requirements, a review of candidate applications will take place immediately after the posting close date with candidate selection processes taking place shortly thereafter. We are looking for high calibre individuals to join our expanding Kirkuk team. This role is accountable for supporting the Projects Procurement Category, responsible for managing engineering, construction and engineered equipment, ensuring procurement activity compliance to the Development and Production Contract, alignment to business priorities and compliance to Kirkuk procurement procedures and contract governance. This role reports to the Projects Procurement Category Delivery Manager (CDM) for Kirkuk and acts as a procurement business partner for engineering, construction and engineered equipment. The role will engage with Legal, Finance, HSE, and the P&O functions to ensure seamless procurement delivery and contract management, compliant with internal policies, industry standards, and regulatory obligations. You will develop and implement robust category strategies for the Projects Procurement Category and will act as an interface to internal and external stakeholders. The right candidate needs to have strong commercial acumen, ensuring alignment on business goals and delivering secure, optimal, compliant, and competitive, risk managed procurement outcomes. All business activities will need to be conducted in compliance with Iraqi laws and regulations, the Iraq Standard Contracting and Procurement Procedures (SCPP) and with BP's Code of Conduct, Anti Bribery and Corruption and Anti Money Laundering policies. What you will do: The Kirkuk Procurement Specialist for Projects Procurement Category is accountable for co ordinating in country procurement delivery for engineering, construction and engineered equipment for Kirkuk. The role will support interfaces between the in country based team, North Oil Company (NOC), North Gas Company (NGC) and remote category teams to ensure alignment to business priorities and compliance to Kirkuk procurement procedures and contract governance. The successful candidate will develop and implement the Projects Procurement Category strategy for Kirkuk in Iraq, maximise the value of third party spend for bp, working with multi discipline project teams and key suppliers to manage risks, seek innovation and add value to our MENA Growth projects. The role will work closely with our partners in NOC and NGC to establish the state of existing contracting and procurement ways of working, including the systems, processes, and resources that support the efficient sourcing of goods and services in support of Projects. Supports category delivery of contract strategies, end to end sourcing and contracting, socialising relevant governance approvals and ensuring contracts are compliant to established contract standards and operationalised into Kirkuk P2P systems. The role will deliver value through effective and efficient sourcing activity; using the provisions of PSCM procedures within boundaries of relevant laws and regulations, approved budgets and, where applicable, JV partner and NOC agreements. Support the development of Contracts and Procurement Plan (CPP) with demand data for assigned sub categories. Execute compliance activities including audit resolution as applicable. Conduct relevant due diligence processes and secure required approvals Comply with all policies and procedures. Supports audits and cost recovery matters. Execute post award contract management and administration as directed. This will involve resolution of queries, supporting timely supplier invoice approvals, processing and tracking supplier change requests, monitoring contract expiration dates and ensuring extensions or renewals are executed to support continuing service delivery to the business. Support supplier performance management activities, such as, KPI tracking, PRMs and other activities intended to drive improvement with supplier performance. Ensure Local Content obligations are considered and incorporated into the procurement decisions as required. You will work closely with technical and project management stakeholders to ensure products and services are delivered safely to specification and in line with contractual agreements. You will interface with NOC/NGC and act as a point of contact for suppliers to support the category teams understanding of the Iraqi market. You will advocate for opportunities to partner, collaborate, develop, and strengthen relationships with contractors and suppliers. Promotes compliance culture and psychological safety. Monitors and reacts to contractor safety and compliance related matters, provides input into investigations and implementation of appropriate actions. Procurement delivery - Provides advice to the in country delivery team on day to day procurement category operations. Provides oversight on supplier performance management or interventions, escalating to the relevant business stakeholders, as needed, to ensure timely resolution and prevent leakage. Leads end to end sourcing initiatives including RFP development, bid evaluation, negotiation, and award recommendations, ensuring contracts deliver best value, mitigate risk, and align with company policies and local regulatory requirements. Unlocks value and deliver strong performance in line with category management policy. Supports audits and cost recovery matters. What you will have: You will have a University degree in Procurement, Engineering or other business/technical discipline and CIPS professional chartership (or equivalent) is preferred. However, experience and attitude are key, and we're looking for someone who has: Genuine passion for the Oil and Gas business and the supply chain. Demonstrable track record of delivery in Business Support & HSE Procurement, ideally related to oil and gas services with large capex or onshore scopes. Procurement experience in the Oil and Gas sector within the relevant category - Projects Procurement delivering end to end sourcing, contracting and supplier management. Knowledge in application of PSCM contracting, supplier management and Project execution. Demonstrated ability to collaborate with internal stakeholders across multiple disciplines, cultures and geographies, across BP and with suppliers Commercial mindset, analytical skills, and able to confidently negotiate large complex contracts and liaise with all levels of stakeholders. Strong business acumen to unlock value, track record of collaboration, able to deliver agile solutions to the business, try new ways of working and displays a growth mindset. Excellent communicator who demonstrates an ability to develop, high quality, trust based relationships with the wider organization. Track record bringing multiple parties together to collaboratively solve complex problems. Able to work under pressure to initiate actions, prioritise and support decision making, skilled at fostering alignment among senior stakeholders with competing priorities. Excellent communicator with demonstrated ability to influence, collaborate and lead teams through complexity, develop capability and provide solutions to complex issues in multi stakeholder, multi discipline, multi cultural environments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Our client is top legal 500 law firm based close to Ilford are currently looking for a Legal Practice Manager to join their firm.The successful candidate will immerse themselves in a dynamic environment, where a comprehensive suite of legal services is delivered with finesse. Specialising in Property, Family Law, Housing law, Employment Law, and Private Client Wills and Probate, the firm prides itself on its meticulous attention to individual and business clients alike.The firm seeks a confident professional, one who can seamlessly integrate into a bustling environment and uphold the high standards synonymous with the practice.Candidates must possess a proven track record in legal practice management, demonstrating a thorough understanding of compliance and operational excellence. A hands-on approach is essential, coupled with the ability to manage multiple tasks efficiently.This role is not merely a chance to contribute; it is a platform for the right individual to make a significant impact, ensuring the continued success of a firm that places client satisfaction and quality service at the forefront of its ethos. This is an office based role Key Responsibilities for this Legal Practice Manager role: Oversee the day-to-day running of the firm's offices and ensure efficient administrative operations. Manage HR functions including staff recruitment, onboarding, training, and performance reviews. Ensure compliance with SRA regulations, Lexcel standards, AML policies, and GDPR. Liaise with accountants and manage office finances, budgets, and cost control measures. Maintain and update office policies and procedures. Provide leadership and support to fee earners and support staff. Coordinate IT systems and liaise with third-party providers as needed. Support partners with strategic planning and business development initiatives. Assist in managing insurance renewals, premises, and office supplies. Requirements for this Legal Practice Manager role: Proven experience as a Practice Manager within a legal environment. Strong knowledge of SRA compliance, financial management, and HR processes. Excellent organisational, communication, and problem-solving skills. Ability to manage multiple responsibilities across two office locations. A proactive mindset with a strong focus on continuous improvement. For more information about this Legal Practice Manager role please contact Victoria Kemp quoting reference 37529PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED.In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003
Mar 12, 2026
Full time
Our client is top legal 500 law firm based close to Ilford are currently looking for a Legal Practice Manager to join their firm.The successful candidate will immerse themselves in a dynamic environment, where a comprehensive suite of legal services is delivered with finesse. Specialising in Property, Family Law, Housing law, Employment Law, and Private Client Wills and Probate, the firm prides itself on its meticulous attention to individual and business clients alike.The firm seeks a confident professional, one who can seamlessly integrate into a bustling environment and uphold the high standards synonymous with the practice.Candidates must possess a proven track record in legal practice management, demonstrating a thorough understanding of compliance and operational excellence. A hands-on approach is essential, coupled with the ability to manage multiple tasks efficiently.This role is not merely a chance to contribute; it is a platform for the right individual to make a significant impact, ensuring the continued success of a firm that places client satisfaction and quality service at the forefront of its ethos. This is an office based role Key Responsibilities for this Legal Practice Manager role: Oversee the day-to-day running of the firm's offices and ensure efficient administrative operations. Manage HR functions including staff recruitment, onboarding, training, and performance reviews. Ensure compliance with SRA regulations, Lexcel standards, AML policies, and GDPR. Liaise with accountants and manage office finances, budgets, and cost control measures. Maintain and update office policies and procedures. Provide leadership and support to fee earners and support staff. Coordinate IT systems and liaise with third-party providers as needed. Support partners with strategic planning and business development initiatives. Assist in managing insurance renewals, premises, and office supplies. Requirements for this Legal Practice Manager role: Proven experience as a Practice Manager within a legal environment. Strong knowledge of SRA compliance, financial management, and HR processes. Excellent organisational, communication, and problem-solving skills. Ability to manage multiple responsibilities across two office locations. A proactive mindset with a strong focus on continuous improvement. For more information about this Legal Practice Manager role please contact Victoria Kemp quoting reference 37529PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED.In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003
Our client, an Oil and Gas Operator is seeking a Treasury Manager. This is a Permanent Staff position based in Aberdeen. The Treasury Manager is responsible for managing liquidity, financial risk, banking and treasury operations across the company. This includes cash management and deposit optimization, FX risk mitigation, credit support and insurance risk oversight. The role ensures compliance with treasury policies and delivers value through efficient processes as well as risk and stakeholder management. Key tasks/responsibilities: Cash & Liquidity Management - Manage daily cash positions in and outside cash pool FX Risk Management - Measure and monitor foreign exchange exposures and execute FX management strategies Credit Support - Coordinate issuance and renewal of bank guarantees, letters of credit, surety bonds, maintain register Deposit Management - Following the principles of Security, Liquidity and Yield manage investments monitor counterparty risk Risk & Insurance - Support corporate insurance programs, including policy renewals and claims management Policy, Compliance & Reporting - Ensure adherence to Treasury Policy and regulatory requirements Projects & Transformation - Drive automation, TMS enhancements, and process standardization. Experience Required: Bachelor's degree in Finance, Accounting, Economics; ACT/AMCT, CFA, or CTP preferred. Experience in corporate treasury or banking with exposure to cash management, FX, credit, and insurance. Strong knowledge of cash pooling, FX risk management, hedge accounting, banking operations as well as risk and insurance. Hands-on experience with TMS (e.g., Kyriba, Quantum) and ERP systems. Skills & Competencies: Self starter, analytical and detail-oriented with strong quantitative skills. Ability to manage multiple priorities and deliver under pressure. Excellent stakeholder management and communication skills. Ability to build or improve Treasury processes. Team player with the ability to operate in a dynamic environment, with a continuous improvement mindset
Mar 12, 2026
Full time
Our client, an Oil and Gas Operator is seeking a Treasury Manager. This is a Permanent Staff position based in Aberdeen. The Treasury Manager is responsible for managing liquidity, financial risk, banking and treasury operations across the company. This includes cash management and deposit optimization, FX risk mitigation, credit support and insurance risk oversight. The role ensures compliance with treasury policies and delivers value through efficient processes as well as risk and stakeholder management. Key tasks/responsibilities: Cash & Liquidity Management - Manage daily cash positions in and outside cash pool FX Risk Management - Measure and monitor foreign exchange exposures and execute FX management strategies Credit Support - Coordinate issuance and renewal of bank guarantees, letters of credit, surety bonds, maintain register Deposit Management - Following the principles of Security, Liquidity and Yield manage investments monitor counterparty risk Risk & Insurance - Support corporate insurance programs, including policy renewals and claims management Policy, Compliance & Reporting - Ensure adherence to Treasury Policy and regulatory requirements Projects & Transformation - Drive automation, TMS enhancements, and process standardization. Experience Required: Bachelor's degree in Finance, Accounting, Economics; ACT/AMCT, CFA, or CTP preferred. Experience in corporate treasury or banking with exposure to cash management, FX, credit, and insurance. Strong knowledge of cash pooling, FX risk management, hedge accounting, banking operations as well as risk and insurance. Hands-on experience with TMS (e.g., Kyriba, Quantum) and ERP systems. Skills & Competencies: Self starter, analytical and detail-oriented with strong quantitative skills. Ability to manage multiple priorities and deliver under pressure. Excellent stakeholder management and communication skills. Ability to build or improve Treasury processes. Team player with the ability to operate in a dynamic environment, with a continuous improvement mindset
Senior Debt Delivery Manager £78000 per annum Bedford Permanent Hybrid Working Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Senior Debt Delivery Manager. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team. Why This Role Matters In this role, you'll have the opportunity to lead the delivery and performance of outsourced national and community-based debt advice services, ensuring our grant and contract-funded partners deliver excellent support to clients and that value for money is achieved across the portfolio. You'll also shape how we build and maintain strong, effective relationships with our partners, while guiding and developing a team of grants and contracts managers to perform at their best.You'll join a team that's passionate, collaborative, and driven by the belief that advice and support during financial distress should be something everyone can access What You'll Be Doing The Senior Debt Delivery Manager will lead a team of grant and contract managers, and will be responsible for: Leading the performance and delivery of a portfolio of grants and contracts, ensuring high-quality debt advice services and strong value for money across community and national providers. Managing, developing, and motivating a team of Grants and Contracts Managers, setting clear strategic objectives and ensuring these align with the Money and Pensions Service's priorities. Overseeing the full lifecycle of grants and contracts-including mobilisation, delivery, performance management, and exit-while ensuring compliance with procurement rules and best practice through close collaboration with commercial, finance, and other partners. Monitoring partner performance against KPIs and contractual commitments, acting as an escalation point, driving improvements, and maintaining strong, effective relationships as a trusted "critical friend." Managing portfolio budgets, identifying and addressing risks of underspend or overspend, and securing funding and approvals for agreement variations, extensions, and renewals through robust business cases. Supporting continuous improvement and the commissioning of new services, providing subject matter expertise and working across functions to ensure services evolve in line with client needs. Leading partner engagement activity, including networking and knowledge-sharing forums, and contributing to directorate strategy, business planning, and future service design. What You'll Bring To be successful in this role, you'll need: Essential: Significant experience of service operations in an insourced or outsourced capacity. Experience of managing high value grants or contracts. Significant experience managing key relationships with external partners. Strong analytical skills, able to understand complex data, produce reports and make recommendations to senior stakeholders. Strong financial acumen. Desirable: Broad understanding of debt advice and experience of managing debt advice services. Line management experience. Relevant Contract Management/Grant Management qualification is desirable but willingness to attain one is essential. Our Recruitment Process We keep things simple, fair, and transparent: Stage 1: Application review - please submit a CV and covering letter outlining your motivation for applying for the role and highlighting suitability. Your application will be assessed by one of our Talent partners. Stage 2 : Telephone Interview (up to 30 mins) Stage 3: Interviews to take place on April 16 th or 21st in our Bedford office. Consisting of a presentation followed by competency and scenario-based questions.Everything we do aligns with the Civil Service Commission's Recruitment Principles. About Us MaPS is based in bright, modern offices in Bedford, and we're here to help people across the UK feel more confident and informed about their money.Our values guide how we work together: Caring - for colleagues and the communities we support Connecting - building supportive, positive relationships Transforming - creating impact that truly matters We're proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women's health, men's health and ethnicity groups - and we welcome applications from all backgrounds. What We Offer 30 days' annual leave plus bank holidays Pension (2:1 matched contribution up to 10%) Season ticket loan Cycle to work scheme (up to £3,000) Subsidised eye tests & flu jabs Life assurance EAP Assist & Life Enhanced family and sick pay 2 paid volunteering days Recognition scheme Retail discounts portal Flexible Working We believe work should fit around life. This Bedford-based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results. Our colleagues currently attend the Bedford office a minimum of two days per month and as needed. You'll also need to be able to travel to visit our delivery partners across England. Career Development We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices
Mar 11, 2026
Full time
Senior Debt Delivery Manager £78000 per annum Bedford Permanent Hybrid Working Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Senior Debt Delivery Manager. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team. Why This Role Matters In this role, you'll have the opportunity to lead the delivery and performance of outsourced national and community-based debt advice services, ensuring our grant and contract-funded partners deliver excellent support to clients and that value for money is achieved across the portfolio. You'll also shape how we build and maintain strong, effective relationships with our partners, while guiding and developing a team of grants and contracts managers to perform at their best.You'll join a team that's passionate, collaborative, and driven by the belief that advice and support during financial distress should be something everyone can access What You'll Be Doing The Senior Debt Delivery Manager will lead a team of grant and contract managers, and will be responsible for: Leading the performance and delivery of a portfolio of grants and contracts, ensuring high-quality debt advice services and strong value for money across community and national providers. Managing, developing, and motivating a team of Grants and Contracts Managers, setting clear strategic objectives and ensuring these align with the Money and Pensions Service's priorities. Overseeing the full lifecycle of grants and contracts-including mobilisation, delivery, performance management, and exit-while ensuring compliance with procurement rules and best practice through close collaboration with commercial, finance, and other partners. Monitoring partner performance against KPIs and contractual commitments, acting as an escalation point, driving improvements, and maintaining strong, effective relationships as a trusted "critical friend." Managing portfolio budgets, identifying and addressing risks of underspend or overspend, and securing funding and approvals for agreement variations, extensions, and renewals through robust business cases. Supporting continuous improvement and the commissioning of new services, providing subject matter expertise and working across functions to ensure services evolve in line with client needs. Leading partner engagement activity, including networking and knowledge-sharing forums, and contributing to directorate strategy, business planning, and future service design. What You'll Bring To be successful in this role, you'll need: Essential: Significant experience of service operations in an insourced or outsourced capacity. Experience of managing high value grants or contracts. Significant experience managing key relationships with external partners. Strong analytical skills, able to understand complex data, produce reports and make recommendations to senior stakeholders. Strong financial acumen. Desirable: Broad understanding of debt advice and experience of managing debt advice services. Line management experience. Relevant Contract Management/Grant Management qualification is desirable but willingness to attain one is essential. Our Recruitment Process We keep things simple, fair, and transparent: Stage 1: Application review - please submit a CV and covering letter outlining your motivation for applying for the role and highlighting suitability. Your application will be assessed by one of our Talent partners. Stage 2 : Telephone Interview (up to 30 mins) Stage 3: Interviews to take place on April 16 th or 21st in our Bedford office. Consisting of a presentation followed by competency and scenario-based questions.Everything we do aligns with the Civil Service Commission's Recruitment Principles. About Us MaPS is based in bright, modern offices in Bedford, and we're here to help people across the UK feel more confident and informed about their money.Our values guide how we work together: Caring - for colleagues and the communities we support Connecting - building supportive, positive relationships Transforming - creating impact that truly matters We're proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women's health, men's health and ethnicity groups - and we welcome applications from all backgrounds. What We Offer 30 days' annual leave plus bank holidays Pension (2:1 matched contribution up to 10%) Season ticket loan Cycle to work scheme (up to £3,000) Subsidised eye tests & flu jabs Life assurance EAP Assist & Life Enhanced family and sick pay 2 paid volunteering days Recognition scheme Retail discounts portal Flexible Working We believe work should fit around life. This Bedford-based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results. Our colleagues currently attend the Bedford office a minimum of two days per month and as needed. You'll also need to be able to travel to visit our delivery partners across England. Career Development We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices
Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 50538LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 11, 2026
Full time
Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 50538LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Estates Manager Contract: Permanent, Full Time Location: Nottingham, Support Office Recruitment Partner: Olivia Wilson What you'll be doing Based in our Nottingham support office, the Estates Team operates as a valued consultant to the business, working particularly closely with the wider Property, Finance, Legal, Procurement, and Retail & Pharmacy Operation teams. We advise across a large, mature portfolio with significant opportunities to add and return value year-on-year. There's always a commercial opportunity to consider while balancing a mix of retail and pharmacy operations, locations, premium beauty brands and store configurations to ultimately reduce operational costs and deliver best value. We are now looking for an experienced Estates Manager to join the team. The successful candidate will have good all-round property experience, commercial acumen and a high level of drive to succeed in a fast paced, challenging environment. Key responsibilities Reporting to the Regional Estates Manager you will have responsibility for a diverse workload including: Negotiating the best commercial terms in the market with Landlords on all aspects of property management and rental transactions. Managing the performance of external advisors to deliver on time and under budget. Dealing with all aspects of property management including advising the business on lease obligations, dilapidations and actively managing our sublet portfolio. Assisting teams on business projects to deliver measurable results. Financially appraising and evaluating property transactions along with preparing and presenting approval papers. Assisting in the preparation of the annual property budget and monitoring progress on delivery to it. Undertaking and managing lease renewals and rent reviews, negotiating the best commercial terms. What you'll need to have (our must-haves) You'll have a degree in Real Estate Management and will be a Member of the Royal Institution of Chartered Surveyors with 5 years post qualification experience. The best candidate will have the following experience: Work collaboratively as part of a team of professionals to deliver business objectives. Commercially aware, being analytical and use financial knowledge to bring an innovative approach to property solutions. Self-motivated and results focussed to meet budget requirements with trust. Rewards designed for you Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate. About The Boots Group The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. What's next If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We hope to hear from you soon. Be brilliant with Boots.
Mar 10, 2026
Full time
Estates Manager Contract: Permanent, Full Time Location: Nottingham, Support Office Recruitment Partner: Olivia Wilson What you'll be doing Based in our Nottingham support office, the Estates Team operates as a valued consultant to the business, working particularly closely with the wider Property, Finance, Legal, Procurement, and Retail & Pharmacy Operation teams. We advise across a large, mature portfolio with significant opportunities to add and return value year-on-year. There's always a commercial opportunity to consider while balancing a mix of retail and pharmacy operations, locations, premium beauty brands and store configurations to ultimately reduce operational costs and deliver best value. We are now looking for an experienced Estates Manager to join the team. The successful candidate will have good all-round property experience, commercial acumen and a high level of drive to succeed in a fast paced, challenging environment. Key responsibilities Reporting to the Regional Estates Manager you will have responsibility for a diverse workload including: Negotiating the best commercial terms in the market with Landlords on all aspects of property management and rental transactions. Managing the performance of external advisors to deliver on time and under budget. Dealing with all aspects of property management including advising the business on lease obligations, dilapidations and actively managing our sublet portfolio. Assisting teams on business projects to deliver measurable results. Financially appraising and evaluating property transactions along with preparing and presenting approval papers. Assisting in the preparation of the annual property budget and monitoring progress on delivery to it. Undertaking and managing lease renewals and rent reviews, negotiating the best commercial terms. What you'll need to have (our must-haves) You'll have a degree in Real Estate Management and will be a Member of the Royal Institution of Chartered Surveyors with 5 years post qualification experience. The best candidate will have the following experience: Work collaboratively as part of a team of professionals to deliver business objectives. Commercially aware, being analytical and use financial knowledge to bring an innovative approach to property solutions. Self-motivated and results focussed to meet budget requirements with trust. Rewards designed for you Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate. About The Boots Group The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. What's next If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We hope to hear from you soon. Be brilliant with Boots.
If you are a Corporate Account Manager who takes pride in looking after serious clients properly, not just pushing renewals through a system, this will feel different. This Account Manager position sits within a well established corporate insurance team handling complex, multi class programmes. The portfolio is stable, the clients are credible and the expectation is quality rather than volume. The name behind the role is one of the strongest in the UK insurance market, but the appointment is confidential. What matters is the platform, the market access and the backing you will have when dealing with demanding corporate buyers. As an Account Manager, you will play a central role in protecting and developing a book of corporate insurance clients. This is not a call centre environment. It is relationship led insurance work with proper technical depth. The working model is hybrid. You will have flexibility, but you will also be part of a visible, collaborative insurance team. You will not be left isolated at home with no support. What you will be doing: Managing a portfolio of corporate insurance clients across multiple sectors Handling renewals from strategy through to placement Liaising closely with insurers to secure competitive terms Supporting senior Account Directors with large, complex programmes Acting as a day to day contact for clients, providing confident technical advice Identifying opportunities to strengthen and expand existing relationships The expectation is that you understand corporate insurance. You know how programmes are structured, how insurers think and how to balance commercial pressure with proper risk advice. What you will bring: Experience as an Account Manager within the corporate insurance market Strong technical knowledge across core commercial insurance classes Confidence dealing with finance directors, risk managers and business owners A steady, organised approach to managing competing priorities A long term mindset. This team values consistency and professionalism This Account Manager role will suit someone who has built a solid reputation in insurance and now wants a platform that matches their ambition. You may be comfortable where you are. Many good insurance professionals are. But if you feel capable of handling more complex clients, with stronger insurer relationships behind you, this is worth exploring. What is on offer: Competitive salary aligned to corporate insurance experience Annual bonus structure Hybrid working model Comprehensive benefits package Clear progression towards senior Account Manager or Account Director level Corporate insurance is not transactional. It is about trust, credibility and detail. This Account Manager opportunity gives you the space to operate properly, with the backing of a major insurance broker. If you are an Account Manager in the insurance market who would consider a discreet conversation, I am happy to talk in confidence.
Mar 10, 2026
Full time
If you are a Corporate Account Manager who takes pride in looking after serious clients properly, not just pushing renewals through a system, this will feel different. This Account Manager position sits within a well established corporate insurance team handling complex, multi class programmes. The portfolio is stable, the clients are credible and the expectation is quality rather than volume. The name behind the role is one of the strongest in the UK insurance market, but the appointment is confidential. What matters is the platform, the market access and the backing you will have when dealing with demanding corporate buyers. As an Account Manager, you will play a central role in protecting and developing a book of corporate insurance clients. This is not a call centre environment. It is relationship led insurance work with proper technical depth. The working model is hybrid. You will have flexibility, but you will also be part of a visible, collaborative insurance team. You will not be left isolated at home with no support. What you will be doing: Managing a portfolio of corporate insurance clients across multiple sectors Handling renewals from strategy through to placement Liaising closely with insurers to secure competitive terms Supporting senior Account Directors with large, complex programmes Acting as a day to day contact for clients, providing confident technical advice Identifying opportunities to strengthen and expand existing relationships The expectation is that you understand corporate insurance. You know how programmes are structured, how insurers think and how to balance commercial pressure with proper risk advice. What you will bring: Experience as an Account Manager within the corporate insurance market Strong technical knowledge across core commercial insurance classes Confidence dealing with finance directors, risk managers and business owners A steady, organised approach to managing competing priorities A long term mindset. This team values consistency and professionalism This Account Manager role will suit someone who has built a solid reputation in insurance and now wants a platform that matches their ambition. You may be comfortable where you are. Many good insurance professionals are. But if you feel capable of handling more complex clients, with stronger insurer relationships behind you, this is worth exploring. What is on offer: Competitive salary aligned to corporate insurance experience Annual bonus structure Hybrid working model Comprehensive benefits package Clear progression towards senior Account Manager or Account Director level Corporate insurance is not transactional. It is about trust, credibility and detail. This Account Manager opportunity gives you the space to operate properly, with the backing of a major insurance broker. If you are an Account Manager in the insurance market who would consider a discreet conversation, I am happy to talk in confidence.
This role is based out of our Amsterdam office or London office We are an office-first company & believe great products are made when we are together. About Stacks At Stacks, we're transforming the way finance teams approach one of their most critical processes: the monthly close. For mid to large enterprises, the close is a painstaking, manual effort that pulls finance teams away from strategic initiatives to focus on repetitive, tedious tasks. We believe this needs to change. Our vision is bold. With the power of AI, we're reimagining the monthly close to be as simple as a single click-providing the most accurate, detailed financial insights on day one of each month. By giving finance teams their time back, we enable them to focus on high-impact, strategic work that drives their companies forward. Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution. Based in the heart of Amsterdam, our office offers inspiring views over the iconic canals. Backed by leading VCs and executives from Stripe, Plaid, and OpenAI, we're ready to reshape the future of finance. About the Role Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success Manager - Accounting to join our team in Amsterdam as one of our first CS hires! In this high-impact role, you'll collaborate closely with our founder to create and execute our GTM strategy at Stacks. If you're excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks. What You'll Do Drive Customer Success: Support the full customer journey from onboarding to renewal and expansion. You'll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations. Accounting-Led Support: Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You'll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks. Drive Net Retention: You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption. Product Mastery: Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation. Cross-functional Collaboration: Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams. Strategic Impact: As one of our first CS hires, you'll help define the function from the ground up, building playbooks and influencing our GTM strategy. What You Need 3-7 Years of SaaS Customer Success Experience: A strong track record managing post-sales relationships with mid-market and enterprise clients. You've owned renewals, driven expansion, and worked cross-functionally to deliver success. Accounting Expertise: Hands-on experience in accounting, ideally as a Controller, CPA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges. Customer-Centric Mindset: You know how to build trust with finance teams, navigate and deliver strategic support. Product Mastery: You're quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers. What's in It for You Cutting-Edge Technology: Work at the forefront of the Gen AI revolution. Top-Tier Team: Collaborate with talented colleagues from companies like Uber, Plaid, Miro, and Mollie. Foundational Role: Become one of the founding pillars of an exciting company, backed by Tier 1 VCs and executives from OpenAI, Stripe, and DeepMind. Inspiring Workspace: Enjoy the view of the Amsterdam canals in our stunning office. The Hiring Process Step 1: 30-minute screening call with our talent partner (Peter) to discuss your background, motivation, experience, and practical details. Step 2: 3 x30-minute calls with our founder (Albert) and team members to dive deeper into your experience. Step 3: Take-home and 1-hour on-site panel interview with our team at Stacks. Step 4: Offer!
Mar 08, 2026
Full time
This role is based out of our Amsterdam office or London office We are an office-first company & believe great products are made when we are together. About Stacks At Stacks, we're transforming the way finance teams approach one of their most critical processes: the monthly close. For mid to large enterprises, the close is a painstaking, manual effort that pulls finance teams away from strategic initiatives to focus on repetitive, tedious tasks. We believe this needs to change. Our vision is bold. With the power of AI, we're reimagining the monthly close to be as simple as a single click-providing the most accurate, detailed financial insights on day one of each month. By giving finance teams their time back, we enable them to focus on high-impact, strategic work that drives their companies forward. Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution. Based in the heart of Amsterdam, our office offers inspiring views over the iconic canals. Backed by leading VCs and executives from Stripe, Plaid, and OpenAI, we're ready to reshape the future of finance. About the Role Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success Manager - Accounting to join our team in Amsterdam as one of our first CS hires! In this high-impact role, you'll collaborate closely with our founder to create and execute our GTM strategy at Stacks. If you're excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks. What You'll Do Drive Customer Success: Support the full customer journey from onboarding to renewal and expansion. You'll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations. Accounting-Led Support: Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You'll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks. Drive Net Retention: You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption. Product Mastery: Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation. Cross-functional Collaboration: Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams. Strategic Impact: As one of our first CS hires, you'll help define the function from the ground up, building playbooks and influencing our GTM strategy. What You Need 3-7 Years of SaaS Customer Success Experience: A strong track record managing post-sales relationships with mid-market and enterprise clients. You've owned renewals, driven expansion, and worked cross-functionally to deliver success. Accounting Expertise: Hands-on experience in accounting, ideally as a Controller, CPA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges. Customer-Centric Mindset: You know how to build trust with finance teams, navigate and deliver strategic support. Product Mastery: You're quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers. What's in It for You Cutting-Edge Technology: Work at the forefront of the Gen AI revolution. Top-Tier Team: Collaborate with talented colleagues from companies like Uber, Plaid, Miro, and Mollie. Foundational Role: Become one of the founding pillars of an exciting company, backed by Tier 1 VCs and executives from OpenAI, Stripe, and DeepMind. Inspiring Workspace: Enjoy the view of the Amsterdam canals in our stunning office. The Hiring Process Step 1: 30-minute screening call with our talent partner (Peter) to discuss your background, motivation, experience, and practical details. Step 2: 3 x30-minute calls with our founder (Albert) and team members to dive deeper into your experience. Step 3: Take-home and 1-hour on-site panel interview with our team at Stacks. Step 4: Offer!
Tasks The primary purpose of the Group Administrator is to provide an efficient and organised support system across the Company. Working primarily with the People and Finance teams, this role will ensure the smooth operation of day-to-day administration and secure data entry. You will also assist the Senior Management Team (SMT) with presentations, meetings, travel, and support various cultural activities. Key responsibilities and expectations People administration Managing and updating employee data on the HR systems. Right to work checks and reference requests. Employee correspondence. Updating employee benefit data. Assisting with audits. Assisting with employee onboarding and offboarding.Setting up interviews. Processing invoices. Support with ad hoc activities, such as organising company social events, quizzes and cultural activities. Finance administration Purchase ledger administration. Procurement process administration. CRM administration. Digital filing. Other ad-hoc finance administration. Legal administration Maintenance of a Company Secretary calendar (including annual filing deadlines, patent renewals, trademark renewals). Liaising with partners and internal stakeholders to ensure timely filing of company documents. Document distribution (Shareholder letters, board resolutions etc). Maintenance of the shareholder portal. Board meeting management and co-ordination. Data entry. Digital filing. Ad hoc Senior Management Support tasks, for example: Support with the preparation of PowerPoint presentations for the Senior Management Team. Facilitate the organisation of meetings, travel and accommodation. Enter and manage data accurately and securely on Company systems. General ad hoc administrative support. Requirements Previous experience as a PA/administrator/office manager similar role in a small, international business. Advanced Microsoft Office skills - Word/Excel/PowerPoint/Outlook. Strong verbal and written communication skills. Strong numerical skills. Excellent organisational and planning skills. The successful candidate will also: Be able to demonstrate a high level of professionalism; Demonstrate an ability to build strong and trusted relationships with external parties and throughout the company; Have an ability to multitask and manage changing priorities; Be able to problem solve and come up with creative solutions; work well under pressure; Be a determined self-starter with tenacious character that loves change and enjoys a challenge; Be results driven, proactive & able to work autonomously; Have an ability to work in a fast-paced environment; Have a proven ability to work creatively and analytically in a problem-solving environment demonstrating critical thinking, teamwork, innovation and excellence; Be flexible and change embracing in a rapidly evolving work and market environment; and Demonstrate an ability to relate to, and work with, a wide variety of stakeholders. Be able and comfortable working in a full remote environment. All positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Mar 08, 2026
Full time
Tasks The primary purpose of the Group Administrator is to provide an efficient and organised support system across the Company. Working primarily with the People and Finance teams, this role will ensure the smooth operation of day-to-day administration and secure data entry. You will also assist the Senior Management Team (SMT) with presentations, meetings, travel, and support various cultural activities. Key responsibilities and expectations People administration Managing and updating employee data on the HR systems. Right to work checks and reference requests. Employee correspondence. Updating employee benefit data. Assisting with audits. Assisting with employee onboarding and offboarding.Setting up interviews. Processing invoices. Support with ad hoc activities, such as organising company social events, quizzes and cultural activities. Finance administration Purchase ledger administration. Procurement process administration. CRM administration. Digital filing. Other ad-hoc finance administration. Legal administration Maintenance of a Company Secretary calendar (including annual filing deadlines, patent renewals, trademark renewals). Liaising with partners and internal stakeholders to ensure timely filing of company documents. Document distribution (Shareholder letters, board resolutions etc). Maintenance of the shareholder portal. Board meeting management and co-ordination. Data entry. Digital filing. Ad hoc Senior Management Support tasks, for example: Support with the preparation of PowerPoint presentations for the Senior Management Team. Facilitate the organisation of meetings, travel and accommodation. Enter and manage data accurately and securely on Company systems. General ad hoc administrative support. Requirements Previous experience as a PA/administrator/office manager similar role in a small, international business. Advanced Microsoft Office skills - Word/Excel/PowerPoint/Outlook. Strong verbal and written communication skills. Strong numerical skills. Excellent organisational and planning skills. The successful candidate will also: Be able to demonstrate a high level of professionalism; Demonstrate an ability to build strong and trusted relationships with external parties and throughout the company; Have an ability to multitask and manage changing priorities; Be able to problem solve and come up with creative solutions; work well under pressure; Be a determined self-starter with tenacious character that loves change and enjoys a challenge; Be results driven, proactive & able to work autonomously; Have an ability to work in a fast-paced environment; Have a proven ability to work creatively and analytically in a problem-solving environment demonstrating critical thinking, teamwork, innovation and excellence; Be flexible and change embracing in a rapidly evolving work and market environment; and Demonstrate an ability to relate to, and work with, a wide variety of stakeholders. Be able and comfortable working in a full remote environment. All positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
A forward-looking technology firm is seeking an ambitious Customer Success Manager - Accounting to join their London or Amsterdam office. In this role, you'll drive customer success through onboarding, support, and renewals while leveraging your accounting expertise to understand customer needs. With a strong focus on collaboration and strategic impact, this position is ideal for someone eager to shape the company's future. Join a talented team and work at the forefront of AI in finance.
Mar 08, 2026
Full time
A forward-looking technology firm is seeking an ambitious Customer Success Manager - Accounting to join their London or Amsterdam office. In this role, you'll drive customer success through onboarding, support, and renewals while leveraging your accounting expertise to understand customer needs. With a strong focus on collaboration and strategic impact, this position is ideal for someone eager to shape the company's future. Join a talented team and work at the forefront of AI in finance.
Oversee daily administrative functions across the business to ensure efficient operations. Maintain central records for contracts, licences, supplier documents, and company policies. Monitor and update building and HMO licences, ensuring renewals are actioned promptly. Support meeting administration - agendas, minutes, and action tracking. Coordinate office logistics and support IT and system access requirements for the team. Line manage the Coordinator - Administration & Operations and Vertus Graduate, providing direction, workload planning, and professional development support. Oversee onboarding of new starters - ensuring systems access, equipment, and induction plans are in place. Regularly review internal systems, ensuring user access levels and approval hierarchies are up to date. Support updates to organisation charts, cost centre allocations, and system permissions as staffing changes occur. Manage intern and work experience programmes, including recruitment coordination, placement logistics, and feedback collection. Proven experience in a business administration or operations management role, ideally within property, real estate, or a professional services environment. Demonstrable experience of leading and managing a team, with direct responsibility for line reports. Experience managing financial processes such as cross-charges, invoice coding, or cost centre allocations. Experience coordinating HR administration - onboarding, systems access, and staff lifecycle changes. Track record of improving or maintaining business systems and workflows (finance, HR, or compliance platforms). Experience monitoring and reporting on spend or budgets, including pre-paid or expense card management, with responsibility for budget management and forecasting. Exposure to utilities or property administration (e.g. council tax, licences, service contracts). Experience in the Build-to-Rent, residential property, or facilities management sectors. Experience supporting operational reviews (e.g. PO or portfolio reviews) and preparing management reports. Supervisory experience - managing interns, work placements, or junior administrative staff. Previous involvement in system audits, approval hierarchies, or data governance reviews. Strong administrative and organisational skills with the ability to manage multiple streams of work simultaneously. Excellent numerical and analytical skills with attention to financial accuracy and cost allocation. Confident using Excel and other data tools for reporting, reconciliation, and tracking. Working knowledge of business systems such as Yardi, Smartsheets etc. Understanding of basic HR processes (onboarding, user access, cost centre updates). Awareness of property-related administration such as HMO licences, building licences, and utility account management. Strong written and verbal communication skills, with the ability to draft clear correspondence and maintain accurate documentation. Process improvement mindset - able to spot inefficiencies and suggest practical solutions Highly organised, methodical, and reliable - able to keep on top of multiple administrative priorities. Commercially minded with a sense of accountability for cost control and value for money. Proactive and self-motivated - takes ownership of tasks and sees them through to completion. Strong interpersonal skills; confident working across different teams and levels of seniority. Discreet and professional when handling sensitive information (financial or HR-related). Flexible and adaptable, comfortable working in a fast-paced, evolving business environment. Collaborative and approachable - a natural team player who supports others and maintains positive working relationships. HEALTH SAFETY AND WELFARE RESPONSIBILITIES ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES QUALITY MANAGEMENT RESPONSIBILITIES Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmesWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf's retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes' walk. The Company's current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.
Mar 07, 2026
Full time
Oversee daily administrative functions across the business to ensure efficient operations. Maintain central records for contracts, licences, supplier documents, and company policies. Monitor and update building and HMO licences, ensuring renewals are actioned promptly. Support meeting administration - agendas, minutes, and action tracking. Coordinate office logistics and support IT and system access requirements for the team. Line manage the Coordinator - Administration & Operations and Vertus Graduate, providing direction, workload planning, and professional development support. Oversee onboarding of new starters - ensuring systems access, equipment, and induction plans are in place. Regularly review internal systems, ensuring user access levels and approval hierarchies are up to date. Support updates to organisation charts, cost centre allocations, and system permissions as staffing changes occur. Manage intern and work experience programmes, including recruitment coordination, placement logistics, and feedback collection. Proven experience in a business administration or operations management role, ideally within property, real estate, or a professional services environment. Demonstrable experience of leading and managing a team, with direct responsibility for line reports. Experience managing financial processes such as cross-charges, invoice coding, or cost centre allocations. Experience coordinating HR administration - onboarding, systems access, and staff lifecycle changes. Track record of improving or maintaining business systems and workflows (finance, HR, or compliance platforms). Experience monitoring and reporting on spend or budgets, including pre-paid or expense card management, with responsibility for budget management and forecasting. Exposure to utilities or property administration (e.g. council tax, licences, service contracts). Experience in the Build-to-Rent, residential property, or facilities management sectors. Experience supporting operational reviews (e.g. PO or portfolio reviews) and preparing management reports. Supervisory experience - managing interns, work placements, or junior administrative staff. Previous involvement in system audits, approval hierarchies, or data governance reviews. Strong administrative and organisational skills with the ability to manage multiple streams of work simultaneously. Excellent numerical and analytical skills with attention to financial accuracy and cost allocation. Confident using Excel and other data tools for reporting, reconciliation, and tracking. Working knowledge of business systems such as Yardi, Smartsheets etc. Understanding of basic HR processes (onboarding, user access, cost centre updates). Awareness of property-related administration such as HMO licences, building licences, and utility account management. Strong written and verbal communication skills, with the ability to draft clear correspondence and maintain accurate documentation. Process improvement mindset - able to spot inefficiencies and suggest practical solutions Highly organised, methodical, and reliable - able to keep on top of multiple administrative priorities. Commercially minded with a sense of accountability for cost control and value for money. Proactive and self-motivated - takes ownership of tasks and sees them through to completion. Strong interpersonal skills; confident working across different teams and levels of seniority. Discreet and professional when handling sensitive information (financial or HR-related). Flexible and adaptable, comfortable working in a fast-paced, evolving business environment. Collaborative and approachable - a natural team player who supports others and maintains positive working relationships. HEALTH SAFETY AND WELFARE RESPONSIBILITIES ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES QUALITY MANAGEMENT RESPONSIBILITIES Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmesWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf's retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes' walk. The Company's current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.
Job Description: Site Manager (12 Month Fixed Term Contract) Location : Cardiff Sector : Student Accommodation Contract : 12 Month FTC We're recruiting for a hands-on Site Manager to take full operational responsibility for a purpose-built student accommodation scheme in Cardiff. This role is about ownership. You'll lead the on-site team, protect occupancy and revenue, ensure compliance is watertight, and create a safe, well-run environment where students feel supported. You'll be accountable for performance, people and profit - reporting into senior asset leadership while running the building day to day. What You'll Be Responsible For: Operational Leadership Full day-to-day management of the residence Leading and motivating the on-site team Ensuring smooth front-of-house, maintenance and back-office operations Overseeing student move-in and move-out periods Maintaining high visual and service standards throughout the building Commercial & Occupancy Performance Driving occupancy, renewals and summer lets Managing enquiries, viewings and conversion activity Supporting retention initiatives to maximise revenue Monitoring performance against targets and identifying improvement opportunities Financial Control Managing budgets and cost control for the site Monitoring P&L performance Overseeing billing, credit control and debt management Ensuring accurate use of booking and finance systems Supporting budget preparation and forecasting Compliance & Health & Safety Full responsibility for H&S compliance across the building Ensuring fire safety testing, emergency lighting checks and statutory inspections are completed Maintaining up-to-date compliance records Supporting building safety and legislative requirements Acting as emergency contact and attending site when required Student Experience & Welfare Ensuring high levels of customer satisfaction Managing complaints and conduct matters professionally Understanding mental health protocols and directing students to appropriate support services Building positive relationships with local universities and stakeholders Team Management Recruitment, onboarding and performance management Conducting 1-2-1s and performance reviews Managing rotas, holidays and absence Coaching and developing a multi-skilled team Handling employee relations matters in line with policy What We're Looking For Experience managing a residential, hospitality or service-led site Strong team leadership experience Commercial awareness with experience managing budgets and financial performance Confident handling compliance and health & safety responsibilities Able to balance operational detail with commercial objectives Calm under pressure, particularly during peak periods Strong communication skills with the ability to influence and lead The Role Requires Flexibility to work evenings and weekends when required Participation in an on-call rota and attendance for emergencies Occasional travel for meetings or training
Mar 07, 2026
Contractor
Job Description: Site Manager (12 Month Fixed Term Contract) Location : Cardiff Sector : Student Accommodation Contract : 12 Month FTC We're recruiting for a hands-on Site Manager to take full operational responsibility for a purpose-built student accommodation scheme in Cardiff. This role is about ownership. You'll lead the on-site team, protect occupancy and revenue, ensure compliance is watertight, and create a safe, well-run environment where students feel supported. You'll be accountable for performance, people and profit - reporting into senior asset leadership while running the building day to day. What You'll Be Responsible For: Operational Leadership Full day-to-day management of the residence Leading and motivating the on-site team Ensuring smooth front-of-house, maintenance and back-office operations Overseeing student move-in and move-out periods Maintaining high visual and service standards throughout the building Commercial & Occupancy Performance Driving occupancy, renewals and summer lets Managing enquiries, viewings and conversion activity Supporting retention initiatives to maximise revenue Monitoring performance against targets and identifying improvement opportunities Financial Control Managing budgets and cost control for the site Monitoring P&L performance Overseeing billing, credit control and debt management Ensuring accurate use of booking and finance systems Supporting budget preparation and forecasting Compliance & Health & Safety Full responsibility for H&S compliance across the building Ensuring fire safety testing, emergency lighting checks and statutory inspections are completed Maintaining up-to-date compliance records Supporting building safety and legislative requirements Acting as emergency contact and attending site when required Student Experience & Welfare Ensuring high levels of customer satisfaction Managing complaints and conduct matters professionally Understanding mental health protocols and directing students to appropriate support services Building positive relationships with local universities and stakeholders Team Management Recruitment, onboarding and performance management Conducting 1-2-1s and performance reviews Managing rotas, holidays and absence Coaching and developing a multi-skilled team Handling employee relations matters in line with policy What We're Looking For Experience managing a residential, hospitality or service-led site Strong team leadership experience Commercial awareness with experience managing budgets and financial performance Confident handling compliance and health & safety responsibilities Able to balance operational detail with commercial objectives Calm under pressure, particularly during peak periods Strong communication skills with the ability to influence and lead The Role Requires Flexibility to work evenings and weekends when required Participation in an on-call rota and attendance for emergencies Occasional travel for meetings or training
Sales Operations & Enablement Manager Drive Commercial Performance & Sales Effectiveness We re looking for a resilient, commercially minded Sales Operations & Enablement Manager to help strengthen and evolve my industry leading client's Multi-Client commercial function. This is a high-impact role focused on building capability. You ll help move the team from a largely administrative support model to a proactive sales enablement function that improves performance, drives consistency and supports revenue growth. Working closely with Sales, Business Development, Finance and Marketing, you ll ensure our tools, processes and data truly support our commercial teams and make it easier for them to win business. If you enjoy creating structure, improving processes and influencing change in a fast-paced environment, this is a great opportunity to make a real impact. Key Responsibilities Sales Enablement & Performance Partner with Sales, Business Development, Finance and Marketing to improve how teams operate Analyse sales data to identify trends, opportunities and performance gaps Implement solutions that improve sales effectiveness and KPI performance Drive adoption of sales tools, processes and contract templates Ensure accurate data and reporting to support commercial decision-making Commercial Processes & Governance Manage key commercial data sets including price lists, proposal templates and contract documentation Improve processes, workflows and system integrations to increase efficiency Strengthen commercial governance and ensure scalable, reliable frameworks Contract Lifecycle Management Coordinate the creation and review of commercial agreements and client supplements Manage contract workflows including renewals, terminations and digital execution (DocuSign) Work closely with Finance, Legal and Data teams to ensure contractual accuracy What We re Looking For Experience in Sales Operations or Sales Enablement Strong Salesforce capability Experience improving sales processes and driving tool adoption Confidence working with commercial agreements and governance Strong analytical skills and attention to detail Experience in the seismic sector would be advantageous You re proactive, resilient and comfortable taking ownership, with the ability to build and improve commercial processes that enable sales teams to succeed. If the above sounds like you, apply now! Please note, due to volume, we are unable to respond to unsuccessful applications.
Mar 05, 2026
Full time
Sales Operations & Enablement Manager Drive Commercial Performance & Sales Effectiveness We re looking for a resilient, commercially minded Sales Operations & Enablement Manager to help strengthen and evolve my industry leading client's Multi-Client commercial function. This is a high-impact role focused on building capability. You ll help move the team from a largely administrative support model to a proactive sales enablement function that improves performance, drives consistency and supports revenue growth. Working closely with Sales, Business Development, Finance and Marketing, you ll ensure our tools, processes and data truly support our commercial teams and make it easier for them to win business. If you enjoy creating structure, improving processes and influencing change in a fast-paced environment, this is a great opportunity to make a real impact. Key Responsibilities Sales Enablement & Performance Partner with Sales, Business Development, Finance and Marketing to improve how teams operate Analyse sales data to identify trends, opportunities and performance gaps Implement solutions that improve sales effectiveness and KPI performance Drive adoption of sales tools, processes and contract templates Ensure accurate data and reporting to support commercial decision-making Commercial Processes & Governance Manage key commercial data sets including price lists, proposal templates and contract documentation Improve processes, workflows and system integrations to increase efficiency Strengthen commercial governance and ensure scalable, reliable frameworks Contract Lifecycle Management Coordinate the creation and review of commercial agreements and client supplements Manage contract workflows including renewals, terminations and digital execution (DocuSign) Work closely with Finance, Legal and Data teams to ensure contractual accuracy What We re Looking For Experience in Sales Operations or Sales Enablement Strong Salesforce capability Experience improving sales processes and driving tool adoption Confidence working with commercial agreements and governance Strong analytical skills and attention to detail Experience in the seismic sector would be advantageous You re proactive, resilient and comfortable taking ownership, with the ability to build and improve commercial processes that enable sales teams to succeed. If the above sounds like you, apply now! Please note, due to volume, we are unable to respond to unsuccessful applications.
Commercial Estates Manager Location: London Rate: 500 per day Working Pattern: Hybrid, 2-3 days per week on site Contract: Minimum 6 months Spencer Clarke Group's Local Authority client in London is seeking a RICS-qualified Commercial Estates Manager to take responsibility for a varied commercial portfolio with a strong focus on schools and education sites. This role suits a hands-on estates professional who can manage live matters, negotiate confidently, and deliver outcomes at pace across a complex local government portfolio. Responsibilities Managing a diverse commercial portfolio, with a specific focus on schools and education sites Negotiating and agreeing leases and licences, ensuring value for money Handling landlord and tenant matters including renewals, variations, and complex estates issues Ensuring compliance with health and safety and statutory obligations across the portfolio Working closely with internal stakeholders including finance, legal, and regeneration teams Building effective working relationships with tenants and external stakeholders About you RICS qualified Strong commercial property / estates management experience within local government or a large public sector organisation Confident handling leases, licences, deeds of variation, and related legal and planning considerations Strong negotiation skills with the ability to influence stakeholders at all levels How to Apply Send your CV or get in touch with Joe O'Halloran at Spencer Clarke Group on (phone number removed) or
Mar 04, 2026
Contractor
Commercial Estates Manager Location: London Rate: 500 per day Working Pattern: Hybrid, 2-3 days per week on site Contract: Minimum 6 months Spencer Clarke Group's Local Authority client in London is seeking a RICS-qualified Commercial Estates Manager to take responsibility for a varied commercial portfolio with a strong focus on schools and education sites. This role suits a hands-on estates professional who can manage live matters, negotiate confidently, and deliver outcomes at pace across a complex local government portfolio. Responsibilities Managing a diverse commercial portfolio, with a specific focus on schools and education sites Negotiating and agreeing leases and licences, ensuring value for money Handling landlord and tenant matters including renewals, variations, and complex estates issues Ensuring compliance with health and safety and statutory obligations across the portfolio Working closely with internal stakeholders including finance, legal, and regeneration teams Building effective working relationships with tenants and external stakeholders About you RICS qualified Strong commercial property / estates management experience within local government or a large public sector organisation Confident handling leases, licences, deeds of variation, and related legal and planning considerations Strong negotiation skills with the ability to influence stakeholders at all levels How to Apply Send your CV or get in touch with Joe O'Halloran at Spencer Clarke Group on (phone number removed) or
Contracts Manager Up to £70,000 Reading (2 days in office) SaaS Full Time Perm Contract A growing SaaS technology business is looking for a commercially minded Contracts Manager to own and manage the full contract lifecycle across customer and supplier agreements. This role would suit someone with: Contract management experience in tech/SaaS; or An in-house commercial legal background; or A Paralegal / Senior Contracts Specialist background within a SaaS business. What you'll be doing Reviewing and negotiating MSAs, DPAs, SLAs and SaaS subscription agreements Managing B2B enterprise contracts (UK/EU) Identifying and advising on commercial and legal risk Owning the contract repository, renewals and obligations tracking Supporting GDPR and data governance compliance Partnering with Sales, Procurement, Finance and Legal What we're looking for 5-8+ years' relevant experience Strong SaaS contract knowledge Confident B2B negotiator Commercially pragmatic with sound risk judgement Able to manage multiple agreements simultaneously Package Salary up to £70,000 Hybrid working (2 days in Reading) 25 days holiday + bank holidays Matched pension Private medical Enhanced family leave EV salary sacrifice scheme If you're a commercially focused contracts professional who enjoys working cross-functionally in a growing tech environment, this is a strong opportunity to step into a visible, business-critical role. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Mar 04, 2026
Full time
Contracts Manager Up to £70,000 Reading (2 days in office) SaaS Full Time Perm Contract A growing SaaS technology business is looking for a commercially minded Contracts Manager to own and manage the full contract lifecycle across customer and supplier agreements. This role would suit someone with: Contract management experience in tech/SaaS; or An in-house commercial legal background; or A Paralegal / Senior Contracts Specialist background within a SaaS business. What you'll be doing Reviewing and negotiating MSAs, DPAs, SLAs and SaaS subscription agreements Managing B2B enterprise contracts (UK/EU) Identifying and advising on commercial and legal risk Owning the contract repository, renewals and obligations tracking Supporting GDPR and data governance compliance Partnering with Sales, Procurement, Finance and Legal What we're looking for 5-8+ years' relevant experience Strong SaaS contract knowledge Confident B2B negotiator Commercially pragmatic with sound risk judgement Able to manage multiple agreements simultaneously Package Salary up to £70,000 Hybrid working (2 days in Reading) 25 days holiday + bank holidays Matched pension Private medical Enhanced family leave EV salary sacrifice scheme If you're a commercially focused contracts professional who enjoys working cross-functionally in a growing tech environment, this is a strong opportunity to step into a visible, business-critical role. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Purpose of the Role The Commercial Finance Manager plays a key role in supporting profitable growth, margin optimisation, and effective commercial decision-making across designated client accounts. Reporting to the EMEA Finance Director, this position operates at the intersection of finance, client services, and operations, providing financial insight, governance, and constructive challenge to ensure strong commercial outcomes. The role requires strong stakeholder engagement skills, commercial awareness, and the ability to translate financial data into actionable insight. The successful candidate will support pricing strategies, contract performance, forecasting, and financial planning within a fast-paced, performance-driven environment. Key Responsibilities Commercial Ownership of monthly internal management reporting for designated client account(s), including volumes, profitability, cost savings, working capital, cash generation, KPIs, risks and opportunities, trend analysis, variance analysis, and reconciliation to accounting records. Partnering with operational teams to identify and implement profit improvement initiatives, supporting delivery against margin targets. Supporting the development of annual client account plans and associated financial forecasts; producing monthly reforecasts and performance analysis against plan. Assisting with financial modelling and analysis to support contract negotiations, renewals, amendments, and pricing proposals, working alongside commercial and legal teams as required. Client Preparation of external financial reporting for clients, covering spend analysis, working capital, KPIs, trends, and performance commentary. Participation in client review meetings, presenting financial performance and providing insight where appropriate. Acting as a key contact for credit control matters, supporting timely query resolution and cash collection. Process & Governance Supporting the effective use of operational systems by account teams, ensuring accurate data capture and alignment with financial systems, particularly across sales, cost of goods sold, and working capital reporting. Ensuring compliance with group-wide financial processes, controls, and delegated authority limits. Contributing to continuous improvement initiatives to enhance reporting accuracy, efficiency, and financial control. People & Collaboration Business Partner to Client Managing Directors and operational teams, providing clear financial insight to support decision-making. Working closely with non-finance stakeholders to improve financial understanding and awareness of commercial implications. Collaborating with the wider finance team to maintain strong financial control and reporting standards across the business. Person Specification Fully qualified accountant (ACA, ACCA, CIMA or equivalent) or qualified by experience. Minimum of 5 years experience in finance, commercial finance, or accounting roles. Experience within retail and/or outsourced service environments desirable. Strong IT skills, including Excel and financial systems (e.g., Sage or similar ERP systems). High level of integrity and accountability, with the ability to work effectively under pressure. Strong communication and interpersonal skills, with confidence interacting with operational teams and clients. Proactive, collaborative, and solutions-focused mindset. Customer-focused, with the ability to challenge constructively and drive performance improvement.
Mar 04, 2026
Full time
Purpose of the Role The Commercial Finance Manager plays a key role in supporting profitable growth, margin optimisation, and effective commercial decision-making across designated client accounts. Reporting to the EMEA Finance Director, this position operates at the intersection of finance, client services, and operations, providing financial insight, governance, and constructive challenge to ensure strong commercial outcomes. The role requires strong stakeholder engagement skills, commercial awareness, and the ability to translate financial data into actionable insight. The successful candidate will support pricing strategies, contract performance, forecasting, and financial planning within a fast-paced, performance-driven environment. Key Responsibilities Commercial Ownership of monthly internal management reporting for designated client account(s), including volumes, profitability, cost savings, working capital, cash generation, KPIs, risks and opportunities, trend analysis, variance analysis, and reconciliation to accounting records. Partnering with operational teams to identify and implement profit improvement initiatives, supporting delivery against margin targets. Supporting the development of annual client account plans and associated financial forecasts; producing monthly reforecasts and performance analysis against plan. Assisting with financial modelling and analysis to support contract negotiations, renewals, amendments, and pricing proposals, working alongside commercial and legal teams as required. Client Preparation of external financial reporting for clients, covering spend analysis, working capital, KPIs, trends, and performance commentary. Participation in client review meetings, presenting financial performance and providing insight where appropriate. Acting as a key contact for credit control matters, supporting timely query resolution and cash collection. Process & Governance Supporting the effective use of operational systems by account teams, ensuring accurate data capture and alignment with financial systems, particularly across sales, cost of goods sold, and working capital reporting. Ensuring compliance with group-wide financial processes, controls, and delegated authority limits. Contributing to continuous improvement initiatives to enhance reporting accuracy, efficiency, and financial control. People & Collaboration Business Partner to Client Managing Directors and operational teams, providing clear financial insight to support decision-making. Working closely with non-finance stakeholders to improve financial understanding and awareness of commercial implications. Collaborating with the wider finance team to maintain strong financial control and reporting standards across the business. Person Specification Fully qualified accountant (ACA, ACCA, CIMA or equivalent) or qualified by experience. Minimum of 5 years experience in finance, commercial finance, or accounting roles. Experience within retail and/or outsourced service environments desirable. Strong IT skills, including Excel and financial systems (e.g., Sage or similar ERP systems). High level of integrity and accountability, with the ability to work effectively under pressure. Strong communication and interpersonal skills, with confidence interacting with operational teams and clients. Proactive, collaborative, and solutions-focused mindset. Customer-focused, with the ability to challenge constructively and drive performance improvement.
Account Manager - Commercial Insurance Job Market - Insurance Account Manager - Commercial Insurance - About the role Provide outstanding and timely service and support to clients and the company directors. You will be responsible for looking after an existing book of business, providing new quotes, as well as dealing with Renewals And MTAs Role offers significant hybrid flexibility to suit individual requirements Account Manager - Commercial Insurance - Key Duties Obtain new business and renewal quotations to present to clients. Process new business, renewal and mid-term adjustments. Manage renewal workload to ensure that all renewals are delivered to clients in line with FCA recommended timescales. Identify new business opportunities from existing client base. Liaise with clients to secure referrals of new leads for other areas of the business. Work closely with the internal sales teams to increase sales and achieve future targets. Further develop existing products enabling us to offer innovative finance and insurance solutions that add value and differentiate us from the competition. Keep up to date with insurance compliance, legal matters and continuous professional development. Work with the Directors to develop the sales strategy and meet targets set. Identify and organise training requirements for the business to meet any compliance requirements. Initiate, develop and maintain excellent relationship with insurers and clients in person and via telephone calls and in person. Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Complete pre-renewal assessments liaising with both insurers and clients. Prepare market presentations across all classes of business and process online/portal quotes. Process policies including payments (via electronic methods or cash). Finalise the broking files, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date. Ensure that all system records are up to date and accurate following all client contact. Check all insurance documentation/policy structure and details are correct. Manage the departmental diary system. Resolve queries and issues raised with all customers. Capture data accurately. Preparation of Risk Registers Handling lower value, non-complex claims that are outside of the Claims Support scope, as required. Account Manager - Commercial Insurance Commercial Insurance experience from within Broking, Underwriting, Account Handling or Account Management Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
Mar 04, 2026
Full time
Account Manager - Commercial Insurance Job Market - Insurance Account Manager - Commercial Insurance - About the role Provide outstanding and timely service and support to clients and the company directors. You will be responsible for looking after an existing book of business, providing new quotes, as well as dealing with Renewals And MTAs Role offers significant hybrid flexibility to suit individual requirements Account Manager - Commercial Insurance - Key Duties Obtain new business and renewal quotations to present to clients. Process new business, renewal and mid-term adjustments. Manage renewal workload to ensure that all renewals are delivered to clients in line with FCA recommended timescales. Identify new business opportunities from existing client base. Liaise with clients to secure referrals of new leads for other areas of the business. Work closely with the internal sales teams to increase sales and achieve future targets. Further develop existing products enabling us to offer innovative finance and insurance solutions that add value and differentiate us from the competition. Keep up to date with insurance compliance, legal matters and continuous professional development. Work with the Directors to develop the sales strategy and meet targets set. Identify and organise training requirements for the business to meet any compliance requirements. Initiate, develop and maintain excellent relationship with insurers and clients in person and via telephone calls and in person. Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Complete pre-renewal assessments liaising with both insurers and clients. Prepare market presentations across all classes of business and process online/portal quotes. Process policies including payments (via electronic methods or cash). Finalise the broking files, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date. Ensure that all system records are up to date and accurate following all client contact. Check all insurance documentation/policy structure and details are correct. Manage the departmental diary system. Resolve queries and issues raised with all customers. Capture data accurately. Preparation of Risk Registers Handling lower value, non-complex claims that are outside of the Claims Support scope, as required. Account Manager - Commercial Insurance Commercial Insurance experience from within Broking, Underwriting, Account Handling or Account Management Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
WSR are looking for a Sales & Finance Administrator for our IT client based in Leeds Sales and Finance Administrator, IT Services Leeds (office based) Salary £25K - £27K Full-Time Progression Opportunity Role overview Our client, a national IT services and managed solutions provider is seeking a highly organised Sales & Finance Administrator to join its growing Leeds-based team. This is a varied and pivotal position within a fast-paced, technology-led organisation delivering Managed Cloud, Cyber Security, Unified Communications and Infrastructure solutions to clients across the UK. The successful candidate will play a central role supporting both the Account Management and Finance functions, ensuring smooth sales operations and accurate monthly billing processes. Key Responsibilities Sales Administration Process and manage sales orders, contracts, and renewals Prepare and issue quotations using CRM/PSA systems Maintain and update CRM records (leads, opportunities, customer details) Assist with tender documentation and proposal preparation Track hardware/software orders and liaise with vendors Support account managers with pipeline reporting Coordinate contract renewals and subscription tracking (e.g. Microsoft 365, licensing, support agreements) Finance Administration Raise and process invoices (recurring and project-based) Reconcile supplier invoices and purchase orders Support credit control activities and follow up on overdue accounts Assist with monthly billing cycles and revenue reporting Process expenses and maintain accurate financial records Support month-end reconciliation and reporting About You Self-motivated, excellent organisation skills and strong attention to detail Confident in communication and building relationships Able to manage multiple tasks and work well in a team Not essential but experience in Sales Support, Customer Service & use of IT systems (Microsoft Word, Excel, Outlook and CRM system) What We Offer Competitive salary (dependent on experience) Career development opportunities within a growing MSP Supportive and collaborative team environment Exposure to both commercial and finance operations Ready to Make Your Next Move? Apply now and bring your expertise to a team that values initiative, innovation, and growth. Click APPLY NOW or call the WSR Team on (phone number removed) for more information. We appreciate the time and effort invested in your application. While we aim to respond to all applicants promptly, if you do not hear from us within 10 days, please assume your application has not been successful on this occasion. We will, however, retain your CV and review it against future opportunities.
Mar 02, 2026
Full time
WSR are looking for a Sales & Finance Administrator for our IT client based in Leeds Sales and Finance Administrator, IT Services Leeds (office based) Salary £25K - £27K Full-Time Progression Opportunity Role overview Our client, a national IT services and managed solutions provider is seeking a highly organised Sales & Finance Administrator to join its growing Leeds-based team. This is a varied and pivotal position within a fast-paced, technology-led organisation delivering Managed Cloud, Cyber Security, Unified Communications and Infrastructure solutions to clients across the UK. The successful candidate will play a central role supporting both the Account Management and Finance functions, ensuring smooth sales operations and accurate monthly billing processes. Key Responsibilities Sales Administration Process and manage sales orders, contracts, and renewals Prepare and issue quotations using CRM/PSA systems Maintain and update CRM records (leads, opportunities, customer details) Assist with tender documentation and proposal preparation Track hardware/software orders and liaise with vendors Support account managers with pipeline reporting Coordinate contract renewals and subscription tracking (e.g. Microsoft 365, licensing, support agreements) Finance Administration Raise and process invoices (recurring and project-based) Reconcile supplier invoices and purchase orders Support credit control activities and follow up on overdue accounts Assist with monthly billing cycles and revenue reporting Process expenses and maintain accurate financial records Support month-end reconciliation and reporting About You Self-motivated, excellent organisation skills and strong attention to detail Confident in communication and building relationships Able to manage multiple tasks and work well in a team Not essential but experience in Sales Support, Customer Service & use of IT systems (Microsoft Word, Excel, Outlook and CRM system) What We Offer Competitive salary (dependent on experience) Career development opportunities within a growing MSP Supportive and collaborative team environment Exposure to both commercial and finance operations Ready to Make Your Next Move? Apply now and bring your expertise to a team that values initiative, innovation, and growth. Click APPLY NOW or call the WSR Team on (phone number removed) for more information. We appreciate the time and effort invested in your application. While we aim to respond to all applicants promptly, if you do not hear from us within 10 days, please assume your application has not been successful on this occasion. We will, however, retain your CV and review it against future opportunities.
Estate Manager - Retail We are looking to recruit an Estates Manager to manage the Group's UK property portfolio (Circa 150 stores and 70 Residential units nationally). This will include leading on landlord and tenant, day to day estates, transactions, rating, property lease management and negotiations. You will be working with the Head of Property to develop a mid to long-term strategy for the business and be responsible for leading and negotiating Transactions (acquisitions and dispositions), Lease Renewals and Rent Reviews on an ongoing basis. You will also be expected to undertake an allocated amount of L&T jobs directly (only outsourcing to consultants where necessary). This role is responsible for managing Business Rates Liability for the company and working with other members of the team and external consultants, to lead negotiations on Dilapidation disputes. You will provide forecasting around costs associated with the estate and maximise opportunities for currently under-utilised space within the portfolio. You will work with and manage a Property Co-ordinator. Key Accountabilities & Responsibilities Managing Day to Day Property related Issues Manage Day to Day Landlord relationships Liaise with other Departments including Legal, Operations, Finance to ensure smooth running of Department Liaise with Maintenance Team to ensure that Building and Property Repairs are dealt with quickly, efficiently and Cost effective Liaise with professional teams, including solicitors, agents, and planning consultants whilst working with the wider property team Prepare and deliver reports for senior management including recommendations, detailed feasibility studies and strong financials Highlighting procedures and processes and providing solutions for the company to save costs and make long term profit. Manage the Commercial & Residential lettings About You You will have at least 5 year's general property experience, preferably within a retail and/or multi-site environment and be RICS Qualified. knowledge and experience of convenience retail sector Experienced at negotiating as a tenant to secure the best renewals of leases. Experienced at negotiating with tenants to secure the best returns on investment Excellent Project Management skills Previous experience of franchise operations would be a bonus. Experience of property acquisitions and estates management Contacts and standing in the Property sector Good commercial acumen and experience of financial responsibilities Extensive retail experience gained either at a client-side end user, retail developer or agency
Mar 02, 2026
Full time
Estate Manager - Retail We are looking to recruit an Estates Manager to manage the Group's UK property portfolio (Circa 150 stores and 70 Residential units nationally). This will include leading on landlord and tenant, day to day estates, transactions, rating, property lease management and negotiations. You will be working with the Head of Property to develop a mid to long-term strategy for the business and be responsible for leading and negotiating Transactions (acquisitions and dispositions), Lease Renewals and Rent Reviews on an ongoing basis. You will also be expected to undertake an allocated amount of L&T jobs directly (only outsourcing to consultants where necessary). This role is responsible for managing Business Rates Liability for the company and working with other members of the team and external consultants, to lead negotiations on Dilapidation disputes. You will provide forecasting around costs associated with the estate and maximise opportunities for currently under-utilised space within the portfolio. You will work with and manage a Property Co-ordinator. Key Accountabilities & Responsibilities Managing Day to Day Property related Issues Manage Day to Day Landlord relationships Liaise with other Departments including Legal, Operations, Finance to ensure smooth running of Department Liaise with Maintenance Team to ensure that Building and Property Repairs are dealt with quickly, efficiently and Cost effective Liaise with professional teams, including solicitors, agents, and planning consultants whilst working with the wider property team Prepare and deliver reports for senior management including recommendations, detailed feasibility studies and strong financials Highlighting procedures and processes and providing solutions for the company to save costs and make long term profit. Manage the Commercial & Residential lettings About You You will have at least 5 year's general property experience, preferably within a retail and/or multi-site environment and be RICS Qualified. knowledge and experience of convenience retail sector Experienced at negotiating as a tenant to secure the best renewals of leases. Experienced at negotiating with tenants to secure the best returns on investment Excellent Project Management skills Previous experience of franchise operations would be a bonus. Experience of property acquisitions and estates management Contacts and standing in the Property sector Good commercial acumen and experience of financial responsibilities Extensive retail experience gained either at a client-side end user, retail developer or agency
Senior Assistant Customer Service Manager London • Posted 11 March 2025 Full time • Start ASAP Core role: This is a "hands on" role with staff reporting. The Senior ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and ACSM and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Work as one team with your CSM/ACSM/CSR(s) to deliver targets - including opening, closing and daily check standards. Ensuring the Centre building/facilities are of the expected high standards at all times. Support the client move in/move out procedures and turnaround of vacant offices/MRs with full completion of associated paperwork/administration & AML Compliance to schedule. Ensue preparation and maintenance of client files. Deal with and oversee the CSR(s) ability to handle customer/visitor enquiries professionally. Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks. Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum. Handle all purchasing and Centre stock control, including Purchase Order's. Be trained in all AV equipment and handle all IT/Telephony (liaising with SilverLining) to successfully handle customer enquiries using the Orega portal where Applicable. Providing administrative support to the CSM and sales support to the Regional Sales Managers. Liaising with building management teams where applicable to ensure smooth relationships between all parties. CSR and ACSM Supervision Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met. Leading the morning and weekly team meeting. Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records. Assist in marketing by ensuring empty offices are set up to company show standards. Assisting in the process of the client move in by managing the inventories, issuing of keys & passes. Ensuring company standards are adhered to by conducting the Quality Standards Audit monthly. Oversee CSR(s) and ACSM on a day-to-day basis and manage the Centre/CSR(s) and ACSM in the absence of the CSM e.g. inform CSR(s) and ACSM the day's priority and delegate jobs as necessary. Conduct all 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with your CSR(s) and provide feedback to your CSM and HR manager. Ensure rota management to allow development time for your CSR(s). Ensure time for your own and your CSR(s) and ACSM personal development. Ensure Orega's Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc. Providing training & support to junior staff and ACSM. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Finance Manage all aspects of invoicing to include prebilling, billing, invoicing & account queries, direct debit collections and debt collection. Liaising with CSM for any credit note queries. Sales and Marketing Deliver centre tours in support of the CSM and ensure your CSR(s) and ACSM are trained to confidently handle tours on their own. Ensure CSR(s) and ACSM understand the main points of Orega Licence Agreements including T&C's and any usual special conditions/requests. Ensure Orega brand guidelines are adhered to in centre signage, email, standards and in producing any Orega branded documents. Health & Safety Ensure your team is reminded they have a legal responsibility and duty of care for the health and safety of themselves and others by adopting the safe working practices such that they do not put themselves, colleagues, clients or visitors at risk. Complete all relevant Edapp training courses. Essential Skills, Experience & Qualifications 2-3 years outstanding customer relationship skills. 1-2 years' experience of engaging in influencing client renewals and general finance is preferred. 1-2 years' experience in a commercial environment where you will have acquired good knowledge of service operations is a must. Willing to take on a team manager role. Ability to demonstrate systems monitoring and compliance is necessary. Confident communication and presentation skills. Curious and people oriented with the ability to engage customers and ask questions with ease. Excellent influencing skills and positivity is required. Computer literate and will to learn and show others how to use IT/Telephony is essential. Good at planning and organising. Competencies & Personal Attributes Outgoing, enthusiastic, honest and confident individual who possess the following attributes. PC Literate with advanced knowledge of Microsoft packages. Excellent team player, with the ability to manage and supervise junior staff. Confidence to interact with a range of clients up to Board level. The ability to multi-task. A proactive approach to the working environment. Ability to operate sensitively in multicultural environments and build effective working relations. Self motivated, excellent team player with strong (written and verbal) communication, interpersonal and diplomatic skills. Ability to maintain and control and perform during stressful situations. Is confident and at ease when handling customer/visitor enquiries. Positive and proactive energy. Initiative and proactivity. Attention to detail and great organisation. Limits of Authority Personnel, Financial, Operational No authority to appoint, discipline and dismiss employees. No authority to approve annual leave and absence. No authority to spend/commit Orega to spend within individual agreed limits. No authority to sign supplier agreements or contracts. Authority to suggest improvements to processes/procedures in consultation with your CSM. Senior Assistant Customer Services Manager should be competent in the following Orega processes: Sales Forecast Debt PMI TSR (Centre Applicable) Orega Portal (Centre Applicable) Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Office RnD IRIS Ed App Training Opening and Closing building Health & Safety This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Orega confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Feb 28, 2026
Full time
Senior Assistant Customer Service Manager London • Posted 11 March 2025 Full time • Start ASAP Core role: This is a "hands on" role with staff reporting. The Senior ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and ACSM and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Work as one team with your CSM/ACSM/CSR(s) to deliver targets - including opening, closing and daily check standards. Ensuring the Centre building/facilities are of the expected high standards at all times. Support the client move in/move out procedures and turnaround of vacant offices/MRs with full completion of associated paperwork/administration & AML Compliance to schedule. Ensue preparation and maintenance of client files. Deal with and oversee the CSR(s) ability to handle customer/visitor enquiries professionally. Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks. Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum. Handle all purchasing and Centre stock control, including Purchase Order's. Be trained in all AV equipment and handle all IT/Telephony (liaising with SilverLining) to successfully handle customer enquiries using the Orega portal where Applicable. Providing administrative support to the CSM and sales support to the Regional Sales Managers. Liaising with building management teams where applicable to ensure smooth relationships between all parties. CSR and ACSM Supervision Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met. Leading the morning and weekly team meeting. Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records. Assist in marketing by ensuring empty offices are set up to company show standards. Assisting in the process of the client move in by managing the inventories, issuing of keys & passes. Ensuring company standards are adhered to by conducting the Quality Standards Audit monthly. Oversee CSR(s) and ACSM on a day-to-day basis and manage the Centre/CSR(s) and ACSM in the absence of the CSM e.g. inform CSR(s) and ACSM the day's priority and delegate jobs as necessary. Conduct all 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with your CSR(s) and provide feedback to your CSM and HR manager. Ensure rota management to allow development time for your CSR(s). Ensure time for your own and your CSR(s) and ACSM personal development. Ensure Orega's Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc. Providing training & support to junior staff and ACSM. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Finance Manage all aspects of invoicing to include prebilling, billing, invoicing & account queries, direct debit collections and debt collection. Liaising with CSM for any credit note queries. Sales and Marketing Deliver centre tours in support of the CSM and ensure your CSR(s) and ACSM are trained to confidently handle tours on their own. Ensure CSR(s) and ACSM understand the main points of Orega Licence Agreements including T&C's and any usual special conditions/requests. Ensure Orega brand guidelines are adhered to in centre signage, email, standards and in producing any Orega branded documents. Health & Safety Ensure your team is reminded they have a legal responsibility and duty of care for the health and safety of themselves and others by adopting the safe working practices such that they do not put themselves, colleagues, clients or visitors at risk. Complete all relevant Edapp training courses. Essential Skills, Experience & Qualifications 2-3 years outstanding customer relationship skills. 1-2 years' experience of engaging in influencing client renewals and general finance is preferred. 1-2 years' experience in a commercial environment where you will have acquired good knowledge of service operations is a must. Willing to take on a team manager role. Ability to demonstrate systems monitoring and compliance is necessary. Confident communication and presentation skills. Curious and people oriented with the ability to engage customers and ask questions with ease. Excellent influencing skills and positivity is required. Computer literate and will to learn and show others how to use IT/Telephony is essential. Good at planning and organising. Competencies & Personal Attributes Outgoing, enthusiastic, honest and confident individual who possess the following attributes. PC Literate with advanced knowledge of Microsoft packages. Excellent team player, with the ability to manage and supervise junior staff. Confidence to interact with a range of clients up to Board level. The ability to multi-task. A proactive approach to the working environment. Ability to operate sensitively in multicultural environments and build effective working relations. Self motivated, excellent team player with strong (written and verbal) communication, interpersonal and diplomatic skills. Ability to maintain and control and perform during stressful situations. Is confident and at ease when handling customer/visitor enquiries. Positive and proactive energy. Initiative and proactivity. Attention to detail and great organisation. Limits of Authority Personnel, Financial, Operational No authority to appoint, discipline and dismiss employees. No authority to approve annual leave and absence. No authority to spend/commit Orega to spend within individual agreed limits. No authority to sign supplier agreements or contracts. Authority to suggest improvements to processes/procedures in consultation with your CSM. Senior Assistant Customer Services Manager should be competent in the following Orega processes: Sales Forecast Debt PMI TSR (Centre Applicable) Orega Portal (Centre Applicable) Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Office RnD IRIS Ed App Training Opening and Closing building Health & Safety This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Orega confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
