Head of Delegated Operations

This is an outstanding opportunity to join a highly respected London Market insurer in a senior leadership capacity, responsible for shaping and strengthening the Delegated Authority operations function across an international portfolio. The role will play a central part in ensuring the effective governance, oversight and operational delivery of delegated authority arrangements while supporting the continued growth of the business.You will lead a specialist team responsible for the end to end operational management of delegated authority business. Working closely with underwriting and senior stakeholders across the organisation, you will drive operational excellence, enhance governance frameworks and deliver continuous improvement initiatives that strengthen oversight across the full delegated authority lifecycle. Key responsibilities:

• Lead and develop the Delegated Authority and Bordereaux teams ensuring a high performing and collaborative culture.
• Oversee the full lifecycle of delegated authority arrangements including onboarding, due diligence, audits, renewals and bordereaux oversight.
• Deliver strong governance across delegated authority operations ensuring compliance with regulatory expectations and internal frameworks.
• Produce and present operational management information and performance reporting to senior leadership and governance committees.
• Work closely with underwriting, compliance, finance and claims teams to ensure effective collaboration and a strong control environment.
• Manage relationships with external service providers and outsourced partners to ensure high standards of delivery.
• Lead operational change initiatives including system enhancements, vendor projects and process improvement programmes.
• Identify opportunities to improve operational efficiency and strengthen oversight frameworks across the delegated authority function.
• Support internal and external audit reviews and ensure timely resolution of findings.
• Provide training and guidance to stakeholders on delegated authority processes and operational best practice.

Experience you will need:

• Extensive experience within delegated authority operations in the Lloyd's or London Market environment.
• Strong understanding of delegated authority governance, regulatory frameworks and operational processes.
• Proven leadership experience with the ability to mentor and develop high performing teams.
• Excellent stakeholder management skills with experience working closely with underwriting and senior leadership teams.
• Experience managing outsourced service providers and third party partners.
• Strong analytical and organisational skills with the ability to manage multiple priorities in a fast moving environment.

This is a rare opportunity to step forward in your career and into a senior leadership role where you will have genuine influence over the direction and development of the delegated authority operations function. The position offers strong visibility across the wider business and the chance to drive meaningful operational change in a growing business.