Supporter Engagement and Giving Manager

Supporter Engagement and Giving Manager

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Supporter Engagement and Giving Manager

England South

£42,323 per annum (pro rata for part time)

Ref: 133REC

Full time 37.5 hours per week we are happy to talk flexible working

Base: Walk Wheel Cycle Trust hub in Bristol with the flexibility to work from home

Contract: Permanent

ABOUT THE ROLE

Team: Strategy and Engagement / Fundraising and Supporter Engagement

As the Supporter Engagement and Giving Manager, you will help our organisation raise steady and reliable income at an exciting time, as we embed our new brand and five-year strategy. Your main role is to build strong relationships with our donors and to give them an excellent experience. This work is essential to ensure our Supporter and Giving Programme continues to bring in the donations we need to maximise our impact.

You will lead the work to grow our donor community, managing a team of officers to deliver appeals, campaigns and stewardship activity. You will also look for new ways to connect with supporters and increase engagement across multiple communication channels.

What You ll Be Doing

• Lead the team to deliver the planned programme of work across acquisition, retention and stewardship
• Create and run a clear stewardship programme across all platforms to increase the long-term value of our supporters.
• Organise and manage the schedule of all communications sent to donors and subscribers, ensuring alignment with our new brand and strategic priorities
• Plan and deliver campaigns and appeals across print, digital and telephone channels that engage and inspire our supporters and drive income.

This role is ideal for someone who enjoys leading and developing a team to achieve shared goals and deliver high-quality fundraising campaigns. You ll thrive on collaboration and have confidence delivering and optimising multi-channel campaigns including digital. Motivated by results, you ll enjoy testing new ideas, using insight to improve performance and driving innovation in supporter engagement.

ABOUT YOU

We re looking for someone who has experience and understanding in the areas listed below. You don t need to meet every requirement if you feel you d be a good fit, we encourage you to apply.

• Strong experience in managing a giving programme using both direct mail and digital channels.
• Experience in managing staff and supporting their development.
• A proven track record of creating and delivering fundraising campaigns.
• Good understanding of fundraising principles, including donor engagement, recruitment, and retention.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit 3 x annual Salary

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

ADDITIONAL INFORMATION

• Application deadline: 23:59, 29 March 2026
• Interviews will be held via Microsoft Teams during the week of 08 April 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

Our Values

• We are always learning
• Championing equity
• Taking ownership
• Delivering together