Customer Success Manager (£45,000-£60,000) at LightWork AI

Job Title:

Customer Success Manager

Salary:

£45,000-£60,000

Company Description:

LightWork AI - Fast-growing PropTech startup

Job Description:

As the first dedicated Customer Success Manager at LightWork AI, you will own the post sale relationship for property management clients. You will lead technical onboarding, manage system integrations, and ensure clients maximize value from Felicity, our AI assistant. This high impact role blends technical problem solving with strategic relationship management to redefine UK property operations.

Location:

London, UK

Why this role is remarkable:

• Founding CSM opportunity to build the onboarding playbook from scratch and define the success function for a scaling AI company.
• Direct impact on the product roadmap by translating client needs into actionable engineering tickets for our London based development team.
• Work at the cutting edge of applied AI with a leadership team from Revolut and Entrepreneur First in a high growth environment.

What you will do:

• Lead end to end technical onboarding, coordinating data imports, DNS configurations, and communication channel provisioning across WhatsApp, email, and SMS.
• Monitor client health metrics including resolution rates and tenant satisfaction, proactively diagnosing technical issues versus configuration gaps.
• Curate and maintain client specific knowledge bases to ensure the AI assistant accurately reflects each agency's unique policies and workflows.

The ideal candidate:

• 2-4 years of experience in a technical B2B SaaS role such as Customer Success, Solutions Engineering, or Technical Account Management.
• Strong technical literacy with APIs, webhooks, and data models to methodically troubleshoot system integrations and data quality issues.
• Exceptional communication skills capable of translating complex AI behaviours and technical workflows into plain English for property management professionals.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymise their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.