Customer Care Coordinator

Job Title: Customer Care Coordinator
Location: Leeds
Company: National Residential Developer
Job Type: Full-Time, Permanent

About the Role
An exciting opportunity has arisen for an organised and customer-focused Customer Care Coordinator to join the Leeds office of a well-established national housebuilder. This role plays a key part in ensuring homeowners receive excellent aftercare and support following the purchase of their new home.

You will act as the main point of contact for customers, coordinating responses to queries and arranging any necessary works to ensure issues are resolved efficiently and professionally.

Key Responsibilities

• Managing incoming homeowner queries via phone and email

• Logging and tracking customer issues through the company s CRM system

• Coordinating with site teams, subcontractors, and suppliers to arrange remedial works

• Scheduling appointments and ensuring works are completed within agreed timeframes

• Providing regular updates to customers and maintaining clear communication

• Maintaining accurate records and ensuring high standards of customer service

What We re Looking For

• Previous experience in a customer service or customer care coordination role

• Strong organisational and administrative skills

• Excellent communication and problem-solving abilities

• Ability to manage multiple tasks and prioritise effectively

• Experience within construction, property, or housebuilding is advantageous but not essential

What s on Offer

• Competitive salary

• Opportunity to work with a leading national developer

• Supportive team environment

• Career progression within a growing organisation

• Full-time, stable role within the residential property sector