E-commerce Operations Lead

E-commerce Operations Lead

Hours full time Monday to Friday 9 am-5pm

Salary circa £40-£42k pa

Office based Acton, W3

You must be eligible to work in the UK

Company Overview:

Esska Shoes is a dynamic and growing footwear company committed to delivering high-quality, stylish, and comfortable shoes. We are looking for an experienced E-commerce Operations Lead to join our team and contribute to our continued success.

Role Overview:

The E-commerce Operations Lead plays a crucial role in overseeing and optimizing the daily operations at Esska Shoes. Reporting directly to the Joint Managing Director, the successful candidate will be responsible for managing various operational tasks, ensuring efficiency, and maintaining high standards across all functions.

Key Responsibilities but not limited to:-

Warehouse Management:

• Oversee the pick & pack team and warehouse operations to ensure timely and accurate order fulfilment.
• Implement and maintain efficient warehouse processes and systems.
• Monitor and manage stock levels, ensuring optimal inventory control.

Order and Delivery Management:

• Coordinate and manage orders and deliveries from factories.
• Ensure timely and accurate delivery of products to customers (B2C).
• Work closely with suppliers and logistics partners to streamline the supply chain.
• Liaise with factories and supply product data such as barcodes and imagery.
• Oversee order fulfilment workflows using ShipStation, ensuring efficient shipping and accurate order processing.

Stock Management:

• Maintain accurate inventory records and conduct regular stocktakes.
• Monitor stock levels and forecast future needs to prevent shortages or overstock situations.

Wholesale / B2B Operations:

• Manage wholesale customer orders and bookings, ensuring accurate allocation of stock.
• Raise and manage customer purchase orders to factories via Zedonk, ensuring correct quantities, delivery windows, and product details.
• Coordinate wholesale customer packing and delivery requirements, including labelling, routing guides, and delivery schedules.
• Manage repeat orders and replenishment requests from wholesale customers.
• Work closely with the warehouse team to ensure wholesale orders are prepared, packed, and dispatched according to customer specifications.
• Liaise with wholesale customers and internal teams to resolve order or delivery issues.

Product creation:

• Create new products with the ERP system (Zedonk)
• Generate and upload barcodes and QR codes for new products
• Generate and upload HS codes and customs descriptions to the relevant systems.

Systems Integration:

• Ensure all operational systems and workflows are integrated and functioning correctly, including Shopify, ShipStation, SWAP (returns), Gorgias (customer service), and Zedonk (ERP).
• Troubleshoot and resolve system issues affecting order fulfilment, stock accuracy, and customer service.
• Continuously seek opportunities to improve and streamline operational systems and workflows.
• Ensure product data required for international shipping (HS codes, customs descriptions and barcodes) is accurate across all operational systems.

Office management:

• Manage the day-to-day needs of the office.
• Maintain stock levels of consumables required for the effective running of operations.

Health and Safety:

• Ensure compliance with all health and safety regulations and standards.
• Conduct regular health and safety audits and risk assessments.

Other:

• Effectively manage direct reports
• Manage initial escalations from the customer service team

Qualifications/skills:

• Proven experience in an operations management role, ideally within retail, e-commerce or consumer products (experience within footwear or fashion would be advantageous).
• Strong knowledge of warehouse management, inventory control, and supply chain processes.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong leadership and team management abilities.
• Knowledge of health and safety regulations and best practices.
• Strong working knowledge of Shopify, including product management and order workflows. Experience with operational platforms such as ShipStation, SWAP (returns), Gorgias (customer service), and ERP systems such as Zedonk is highly desirable.
• Strong IT skills, including Word and Excel
• Excellent written and verbal communication skills

Personal Attributes:

• Detail-oriented with a focus on accuracy and efficiency.
• Strong communication and interpersonal skills.
• Proactive and self-motivated with a hands-on approach.
• Ability to work collaboratively with cross-functional teams.
• Commitment to continuous improvement and operational excellence.

Apply now with your updated CV.

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