Customer Service Advisor

This is a full-time, office-based position, and applicants must be able to commute to Barton-upon-Humber daily.

Customer Service Advisor
£25,747 per annum + £500 quarterly bonus
Barton-upon-Humber - Full Time Office Based
Monday to Friday, 8:55am to 5:30pm - 40 hours per week

An exciting opportunity is available for a Customer Service Advisor to join a busy and supportive office team in Barton-upon-Humber.

As a Customer Service Advisor, you will manage a variety of customer enquiries, update customer accounts, and resolve issues while maintaining clear and friendly communication. This is a purely customer service focused position with no sales or cold calling. The Customer Service Advisor will also work closely with internal teams and showrooms to ensure customers receive the best possible support.

This position is ideal for someone who enjoys helping people, solving problems and building strong customer relationships.

Duties of the Customer Service Advisor

• Respond to customer enquiries and provide helpful solutions
• Update customer records and maintain accurate information
• Follow up with customers to ensure queries are resolved
• Liaise with showrooms and internal teams when required
• Proactively resolve customer queries efficiently
• Build and maintain positive relationships with customers
• Escalate issues where necessary to ensure resolution
• Handle complaints professionally and calmly
• Work towards improving customer satisfaction and retention

Experiences needed from the Customer Service Advisor

• Ability to commute to Barton-upon-Humber daily
• Previous customer service experience such as call centre, retail, or hospitality
• Experience working towards targets or performance measures
• Excellent written and verbal communication skills
• IT literate with good Microsoft Office skills
• Strong organisation and attention to detail

Additional Benefits

• Full supportive four week training programme
• Access to a health and discount platform after one year of service
• Staff discount after one year of service
• Eye care vouchers
• Free onsite gym available 24 hours a day
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised onsite canteens
• Clear progression opportunities with real success stories
• Customer Service Employee of the Month awards

If this Customer Service Advisor opportunity sounds like the right role for you, please apply today. If calling the office, please ask for Jess Patterson.

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