5 jobs found

HEAD OF TRAINING AND IMPACT Salary: £50,000 £55,000 (subject to experience) Contract: Permanent Working pattern: Full time, 9am 5pm, hybrid with minimum 3 days in the office, or on site at projects in prison, or in the community. Location: Our Head Office is in Herne Hill, SE24 London Applications will be reviewed on a rolling basis, so early applications are encouraged. The closing date is Friday 3 April at 09:00am. ABOUT THE CLINK CHARITY The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives. Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses. What makes The Clink unique is our post-release support and mentoring programmes that rehabilitates an offender back into society through assistance with health mental health issues, housing, employment, family connections and friendships. The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink. Additionally, Clink Events is our social enterprise catering business with food produced by the women at HMP Downview and also in additional kitchen at Herne Hill and then served by alumni in front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink fed 36,000 people. More information can be found on our website and social media channels ABOUT THE ROLE Our Head of Training and Impact is a vital and high-profile role within the organisation, responsible for overseeing the implementation of all training projects at The Clink Charity across our portfolio, both in prisons and out in the community, evaluating the outcomes and impact of our work for our beneficiaries. This is a broad and varied role allowing the incumbent to work across catering, hospitality and horticulture training projects, delivering nationally accredited and high calibre City & Guilds qualifications to vulnerable learners. Having oversight of the projects, and working closely with our team of expert project leads in our restaurant, bakery, gardens and in our youth café of South London, this role offers the opportunity to develop exceptional training programs, rigorous quality assurance processes, and reflective practice in evaluation work. As we scale our youth projects to a second site in Guildford, this role also comes with the wonderful opportunity of mobilising a brand new project to meet the needs of a NEET community of year olds in a café based at Guildford County Court. The Head of Training and Skills will onboard referral partners, design the delivery program and impact framework, and work alongside a skilled support team to ensure the success of the site, with a view to opening more of these projects in 2027. If you are committed to the mission of The Clink Charity to reduce reoffending by changing attitudes, transforming lives and creating second chances, and you have great experience and passion for using education, skills and training to be the tool to generate this rehabilitation, we want to hear from you. A LITTLE ABOUT YOU You could be a great fit for our Head of Training and Impact role if you bring a strong background in hospitality and a passion for developing others. Perhaps you ve led hospitality training in a college or cookery school, delivered City & Guilds qualifications within an FE setting, or built your career as a Chef or hospitality professional in a busy restaurant, hotel or catering environment. You may have combined industry experience with teaching, or progressed from the kitchen into education and leadership. We welcome applications from a wide range of professionals across the hospitality and training spectrum who are ready to use their expertise to drive quality training, inspire our learners and shape meaningful outcomes. KEY RESPONSIBILITIES Leadership and line management Work with the CEO, ELT and Board to achieve The Clink s mission, vision and strategic objectives. Lead the design and implementation of a skills and training strategy which delivers the agreed vision and goals, and to communicate its effectiveness to project leads via KPIs, targets, and regular briefings. Lead the design and implementation of effective and robust systems and processes for the operational delivery of training programmes in achieving required delivery outputs. Lead on the embedding and implementation of an effective Quality Assurance programme for all project delivery across the Charity. Provide line management support for the programme leads in the Restaurant, Bakery, Gardens and Café, providing wider leadership to the staff team on all matters connected to delivering training and measuring the outcomes and impact of our work. Line manage the Data and Compliance Manager and support him with preparation of data driven insights informing strategic decisions. Conduct 1:1s with your direct reports, manage appraisals and oversee performance management processes. Ensure the learning and development needs of all delivery staff are met. Project delivery Oversee all project delivery work at The Clink Charity, ensuring consistent, quality delivery and effective monitoring, evaluation and reporting of all projects. Manage the recruitment, training and development of our training staff continuously reflecting on improvements to the roles that can more effectively achieve project outcomes. Own the design and implementation of our work based on insight and learnings, lead on reviewing existing services and assessing new services or approaches. Make operational delivery decisions to ensure quality projects and provision oversight of logistics, staffing, and resource management. Provide cover and support for staff delivering projects across our portfolio as/when needed. Ensure the CPD needs of staff delivering projects are met including tracking completion of IHASCO courses for mandatory training. Qualifications, assessing and verification Act as the lead link to City & Guilds for the delivery of the charity s training courses across all projects ensuring that the content of the training programmes enables learners to achieve their qualifications and meet the high standards of City & Guilds NVQs. Work with the project leads on preparing portfolios for hospitality, catering and horticulture projects ready for assessment and verification. Oversee all verification of these courses. Act as one of a team of IQA s for The Clink Charity and facilitate the EQA (External Qualification Assessor) visits, and HMPPS/HMI inspections across all sites. Host standardisation meetings with colleagues to build a collaborative training culture. Regularly monitor qualification outcomes against targets. Monitoring, evaluation and insight Work with the project team in prisons and in the community to develop measurement and evaluation processes to assess the impact and outcomes of The Clink s training programme, inform future decisions about programme development, and enable robust reporting to stakeholders. Attend quarterly reporting meetings with the MoJ to share the outcomes of our projects, preparing reports for those meetings and working with colleagues at New Futures Network who monitor our work for the MoJ. Regularly review impact methodology and implementation to ensure The Clink s impact is measured and demonstrated in the most effective way, showing the full impact of our programmes. Develop efficiencies in collecting and analysing data. Be impact-driven and use data and results to ensure the planning and delivery of high-quality programme to drive continuous improvement. Safeguarding Champion safeguarding in all the work that you deliver in and out of prisons, ensuring processes are adhered to and a culture of safeguarding is sustained throughout the organisation. Act as a DDSL Deputy Designated Safeguarding Lead. Approve updates to related policies and procedures annually. Ensure all staff working in our projects are appropriately trained in safeguarding practice at The Clink Charity. New business, income generation and programme development Lead on strategic planning for delivery and programme development across all sites, seeking opportunities to grow/scale our impact by exploring new opportunities with our partners. Build and develop relationships with all relevant stakeholders, including MoJ and HMPPS colleagues, referral agencies for our community work, and strategic funding partners to increase our reach and deepen our impact on beneficiaries. Build and develop The Clink s network of potential delivery partners including HMPPS, DWP, DfE, local authority, social care, schools, and other third sector organisations who work with us in supporting our beneficiaries. . click apply for full job details

Senior Support Worker - Intensive Support Domestic Abuse Refuge The Senior Support Worker is the lead practitioner within their designated intensive support domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. Why work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We have a bold new strategy and a passion for excellence in service delivery with an eye on growth. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It's a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. About Pathway Project We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Please note we may close this application early if we receive sufficient applications Job Summary Job Title: Senior Support Refuge Worker Working hours: 37.5 hours Salary: £26K Base: South Staffordshire Responsible To: Intensive Support Refuge Manager (DUAL SITE) Responsible for Volunteers and Bank Staff. Contract: Permanent This post is open to women only, under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability . JOB SUMMARY The Senior Support Worker is the lead practitioner within their designated intensive support domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. KEY RESPONSIBILITIES • Refuge-Based Operational Oversight • Act as the senior on-site lead within the refuge on a day-to-day basis. • Ensure accommodation is clean, safe and well maintained, including oversight of cleaning rotas and shared spaces. • Report maintenance and Health & Safety issues promptly and support liaison with landlords and contractors. • Act as the main point of contact within the refuge in the absence of the Refuge Manager or Deputy. • Be the first point of contact for internal refuge complaints and escalate appropriately. • Chair house meetings with service users. • Support Health & Safety processes, including fire drills. Service User Support & Boundaries • Provide high-quality one-to-one emotional and practical support to women and children. • Ensure service users understand and adhere to licence agreements and house rules. • Make recommendations regarding warnings, licence breaches or evictions. • Support or deliver warnings and evictions where required, under the direction of management. • Support move-on planning and resettlement. • Represent service users at multi-agency meetings where required. Staff, Volunteer & Bank Staff Support • Act as the day-to-day anchor for refuge staff, volunteers and bank staff. • Provide advice, guidance and informal supervision to staff during shifts. • Support induction and buddying of new staff, volunteers and bank staff. • Support rota awareness and cover arrangements within the refuge. • Escalate staffing, safeguarding or performance concerns to the Deputy or Manager. Safeguarding, Quality & Recording • Maintain accurate, timely and confidential service user records using Pathway systems. • Ensure consistent use of paperwork and recording standards. • Always uphold safeguarding responsibilities and escalate concerns appropriately. • Support audits, reviews and monthly case discussions as required. Working Arrangements • Work full time on a two-week rota pattern: • Week 1: Monday to Friday • Week 2: One weekday off and work either Saturday or Sunday • Participate in the on-call rota alongside other senior staff. General Responsibilities • Promote Pathway Project's values, policies and procedures. • Represent Pathway Project professionally with external agencies. • Contribute to awareness-raising, training and service development. • Undertake any other reasonable duties in line with the role. This job description may be subject to review and amendment. The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved. The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures. ESSENTIAL CRITERIA Experience • Substantial experience of providing support to women and children affected by domestic abuse, or within a related safeguarding, housing or support setting. • Experience of working in accommodation-based or intensive support services. • Experience of supporting staff, volunteers or bank staff in a senior or lead practitioner capacity. • Experience of managing challenging situations, including conflict, licence breaches or safeguarding concerns. • Experience of multi-agency working with statutory and voluntary sector partners. • Experience of maintaining accurate, confidential records and case notes. Knowledge & Understanding • Sound understanding of domestic abuse and its impact on women and children. • Strong knowledge of safeguarding children and vulnerable adults. • Understanding of trauma-informed and service-user-led practice. • Knowledge of equality, diversity and women-only services under the Equality Act 2010. • Awareness of professional boundaries, confidentiality and information sharing. Skills & Abilities • Ability to act as a calm, consistent and supportive senior presence within a refuge setting. • Strong communication skills, with the ability to give clear guidance to staff and advocate for service users. • Ability to manage difficult conversations and emotionally challenging situations. • Good organisational skills, including prioritising workload and supporting safe service delivery. • Ability to work both independently and as part of a leadership team.

Deputy Supported Lodgings Manager (11 months maternity cover) We're looking for an inspiring leader with experience supporting vulnerable young people, managing teams, and navigating housing, safeguarding and multi agency work. Location: Regional Office - North West Salary: £33,906 Per annum Closing Date: 15 March, 2026 Employment Type: Temporary, 11 month maternity cover Hours per week: Full time, 37 click apply for full job details

Job Summary To provide, manage and co-ordinate support for people that is based on their individual needs, desires and aspirations. To be responsible for the day to day organisation and effective running of services in compliance with the wishes of the individuals the Tower Project supports to live independently, the contractual obligations to the purchasing agencies, and legislative, statutory and organisation requirements. To provide support to people in a way that is respectful, promotes independence and enables the individuals you support to realise their own potential. Effective delegation of duties to deputy service manager, team leaders, registered nurses, senior support workers and support workers as applicable. To promote good practice at all times, act as an effective and positive role model. To support individuals in accessing the community, in their own homes or in any setting their needs and choices may require. Service managers may work alone with the people they support or as part of a team. Service managers may provide support to individuals with a variety of different specialist needs and conditions which may include learning disabilities, acquired brain injuries, physical disabilities, Autistic Spectrum Disorders, nursing needs, mental health conditions, neurological impairments, psychiatric and clinical needs, complex behaviours and other needs. Service managers may provide support in any location appropriate to meet the needs of the service. Supported Living Service Manager Job Description and Person Specification September 2021 Main Duties 1. Assessing, planning and implementing, in partnership with the individuals you support, programmes of support and/or care that meet their general needs and maximise their independence, presence and participation within the community and to ensure the quality of service delivery. 2. Working with individuals (current and prospective people the Tower Project may support), families, advocates and other professional colleagues as required in order to facilitate good communication and decision making so that the service provided is co ordinated and applicable. 3. Working closely with Operations Managers and Referral and Assessment Managers, in addition to external professionals, to assess new individuals and deliver and assist in presentations etc for service development and expansion. 4. Working with individuals (current and prospective), families, advocates and other professional colleagues as required in order to support individuals to maintain their personal finances, benefit entitlements, and tenancy agreements and to therefore gain financial security and long term housing. 5. Ensuring the continued financial viability of each service, closely monitoring budgets, contracts, care hours, auditing as necessary, and addressing any shortfalls at the earliest opportunity. 6. Being responsible for the recruitment, supervision, training and day to day management of staff so that the service can consistently provide the proper staffing levels, attitudes, and skills to support the individuals. 7. Ensuring the allocation of staff duties is clearly and adequately defined and communicated to all staff through the appropriate channels, to ensure that all staff members understand their own and others roles and responsibilities. 8. Ensuring that each service remains within its allocated budget; monitoring expenditure on an ongoing basis and taking corrective action as appropriate. 9. Ensuring that all paperwork and returns required by the organisation and support purchasers are completed accurately and on time so that the service can meet its procedural and contractual obligations in terms of data collection and monitoring. 10. Attending provider forums, conferences and seminars as required by the Tower Project, and maintaining an up to date, in depth knowledge of the development of the sector. Supported Living Service Manager Job Description and Person Specification September 2021 11. Identifying and reporting risks, and if required taking necessary precautions to ensure health and safety for the individuals the Tower Project supports and visitors as specified within service contracts from housing partners and/or purchasing agencies. 12. Maintaining and developing specialist knowledge across a range of work procedures and practice by attending mandatory training and relevant professional development in order to continuously improve knowledge and skills. 13. Building and maintaining an excellent service reputation in the area, with purchasers and local authorities, and the community, ensuring high quality support provision and community presence at all times. 14. Co-ordinating and monitoring all mandatory training requirements, nominating and liaising with appropriate bodies as applicable in order to ensure that training is up to date and all staff members receive the appropriate training. 15. Complying with the Tower Project s Equal Opportunities Policy so as to ensure that no person is disadvantaged on the grounds of age, disability, sex, gender reassignment, pregnancy, maternity, race (which may include, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership. 16. Being responsible for ensuring that all staff are familiar with and are actively implementing company policies and procedures, including fire procedures. 17. Providing the Operations Manager/Director with reports on aspects of the services as directed, including undertaking regular audits of each service in your portfolio. 18. Carrying out duties in compliance with the Health and Safety at Work Act 1974 and subsequent Health and Safety legislation. 19. Managing rotas to ensure that all services have appropriate staff cover at all times, and that statutory and contractual obligations are met, if necessary working shifts on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in, wake night duty and bank holidays as required, and working at multiple sites as necessary. 20. Planning, managing and covering special events such as service user holidays, liaising with family, advocate, social services etc as necessary. 21. Undertaking on call duties as required and managing on call rota for Team Leaders / Deputy Service Managers / Registered Nurses when you are not on call. 22. You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the company's establishments. Full Time ( 40 hrs per week) Inclusive of 3 Sleep - Ins Please Note: You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at any other sites or premises, locations in the community and in the homes of people we support as the Tower Project may reasonably require on an occasional or frequent basis to meet the needs of service provision as required by The Tower Project. This is a description of the job as it is at present. The Tower Project may periodically review your job description and update it to ensure that it relates to the job as then being performed. It is the company's aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your job description, following consultation.

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours on-call rota . is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health. Our Values - we do what s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other. Are you a person-centred leader who thrives on empowering others and driving positive outcomes for young people? If so, we have an exciting opportunity for you to join us as the Deputy Supported Housing Manager at Lansworth House, one of our two 24-hour high supported housing services across Brighton & Hove. Our provide safe, supportive accommodation for young people at risk of homelessness, creating a place where they can feel secure, valued, and empowered. At Lansworth House, we provide 20 bedspaces alongside welcoming shared communal spaces for young people aged . We take a trauma - informed and psychologically informed (PIE) approach, ensuring every resident receives thoughtful, compassionate support that recognises their individual experiences. Through this framework, we help young people build essential life skills, gain confidence, set meaningful goals, and move toward independent, fulfilling futures with hope and direction. You will join a passionate team of Support workers, Night workers and Bank staff who provide day-to-day guidance around housing, budgeting, living skills, education, employment, and building healthy relationships. Located in the heart of Hove, our service maintains strong links within the local community and plays a key role in supporting young people to thrive. What you will be doing As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and high-performing environment where young people can thrive. Service Provision You will support the Supported Housing Manager with the day-to-day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards . Your responsibilities will include: Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules. Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms. Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rent-payment culture among residents. Leadership and People Management You will directly line-manage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will: Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people. Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries. Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times. General Responsibilities Participate in the management on-call rota, offering out-of-hours support to services across the wider locality. Embed Psychologically Informed Environments (PIEs), Trauma-Informed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and person-centred. If you are enthusiastic about this opportunity but your experience doesn t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. About you You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of Trauma - Informed Care and Psychologically Informed Environments (PIE). You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solution - focused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decision - making. Just as importantly, you wi ll understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support. CLOSING DATE: Sunday 15 March 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.