Are you a positive and engaging individual with exceptional customer service skills, gained in a fast paced office setting? Our brilliant client is seeking a confident and personable candidate to support the Customer Service team for a short-term assignment. You will be the first point of contact for all enquiries, so providing a professional and friendly service will be essential. Please note, this is a temporary position paid on a weekly PAYE basis. This role will start immediately, so sadly candidates with a lengthy notice period cannot be considered. Temporary Customer Support Advisor Responsibilities Respond to customer enquiries via telephone, email and live chat Provide a high standard of customer service and product knowledge Assist customers in placing their bookings Report any customer issues to the Customer Support Supervisor/Manager Keep meticulous records of customer communications and conversations Ability to work in a way that promotes the safety of children and young people Ability to grasp product knowledge and portray this confidently to customers Temporary Customer Support Advisor Rewards Alongside a competitive hourly rate, the successful candidate will receive the following benefits: Holiday pay Valuable experience in a highly regarded organisation Positive, relaxed and personable team members Parking on-site The Company Our client operates within an entertaining field - they have a hardworking and fun culture. Temporary Customer Support Advisor Requirements Alongside your outstanding customer service skills and positive attitude, you will demonstrate the following: Excellent communication skills, both on the phone, in person, and in writing A strong focus on resolving customer queries, gained in a professional setting Professional, proactive and positive manner Ability to remain calm when dealing with issues under pressure Excellent attention to detail Proficient in IT systems and data management Location Our client is located in OX13. There is onsite parking. Apply today, either online or directly to: Hannah Bush Allen Associates (url removed) Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Mar 10, 2026
Seasonal
Are you a positive and engaging individual with exceptional customer service skills, gained in a fast paced office setting? Our brilliant client is seeking a confident and personable candidate to support the Customer Service team for a short-term assignment. You will be the first point of contact for all enquiries, so providing a professional and friendly service will be essential. Please note, this is a temporary position paid on a weekly PAYE basis. This role will start immediately, so sadly candidates with a lengthy notice period cannot be considered. Temporary Customer Support Advisor Responsibilities Respond to customer enquiries via telephone, email and live chat Provide a high standard of customer service and product knowledge Assist customers in placing their bookings Report any customer issues to the Customer Support Supervisor/Manager Keep meticulous records of customer communications and conversations Ability to work in a way that promotes the safety of children and young people Ability to grasp product knowledge and portray this confidently to customers Temporary Customer Support Advisor Rewards Alongside a competitive hourly rate, the successful candidate will receive the following benefits: Holiday pay Valuable experience in a highly regarded organisation Positive, relaxed and personable team members Parking on-site The Company Our client operates within an entertaining field - they have a hardworking and fun culture. Temporary Customer Support Advisor Requirements Alongside your outstanding customer service skills and positive attitude, you will demonstrate the following: Excellent communication skills, both on the phone, in person, and in writing A strong focus on resolving customer queries, gained in a professional setting Professional, proactive and positive manner Ability to remain calm when dealing with issues under pressure Excellent attention to detail Proficient in IT systems and data management Location Our client is located in OX13. There is onsite parking. Apply today, either online or directly to: Hannah Bush Allen Associates (url removed) Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Do you have Administration/reception experience We currently have a temporary role available within the DS Smith site at Smethwick. This role is ideal for someone with previous customer service/administration/reception experience Role: Administrator/Receptionist Shifts: Monday - Friday, 8.30am - 4.30pm Pay: 13.50 per hour Duration: 3 months initially Location: DS Smith, 14-15 Padgets Ln, Redditch B98 0RA Role & Responsibilities As an Administrator/Receptionist, you will be responsible for ensuring calls are answered and the inbox is up to date. You'll be part of a friendly, collaborative team committed to providing excellent service. Main tasks include Answering the phones Customer order processing Monitoring the inbox and digitally filing them or forwarding to the correct person Printing off any orders Filing and photocopying paper copies of invoices/orders Requirements Previous experience as a receptionist/administrator Ability to work effectively as part of a team. Good communication skills. Reliability and punctuality. Benefits : Advice and editing on your current CV Dedicated team throughout your journey within the role Paid holiday Exclusive online services including restaurant and retail discounts Chance to receive 25 for referring a friend Opportunity for progression into permanent roles Competitive rates of pay All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Mar 10, 2026
Seasonal
Do you have Administration/reception experience We currently have a temporary role available within the DS Smith site at Smethwick. This role is ideal for someone with previous customer service/administration/reception experience Role: Administrator/Receptionist Shifts: Monday - Friday, 8.30am - 4.30pm Pay: 13.50 per hour Duration: 3 months initially Location: DS Smith, 14-15 Padgets Ln, Redditch B98 0RA Role & Responsibilities As an Administrator/Receptionist, you will be responsible for ensuring calls are answered and the inbox is up to date. You'll be part of a friendly, collaborative team committed to providing excellent service. Main tasks include Answering the phones Customer order processing Monitoring the inbox and digitally filing them or forwarding to the correct person Printing off any orders Filing and photocopying paper copies of invoices/orders Requirements Previous experience as a receptionist/administrator Ability to work effectively as part of a team. Good communication skills. Reliability and punctuality. Benefits : Advice and editing on your current CV Dedicated team throughout your journey within the role Paid holiday Exclusive online services including restaurant and retail discounts Chance to receive 25 for referring a friend Opportunity for progression into permanent roles Competitive rates of pay All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Do you thrive on creating outstanding first impressions? Stop Stop Hang on . Yikes, that was close - we were about to create another boring job advert that reads like a shopping list produced by someone in the company who s utterly bored with their job, underpowered, or just has no idea how to communicate with you Sorry about that Right, let s start again. Forget everything you thought you knew about an accountancy firm. That stuffy old-fashioned way of working has no place over here. We do things differently - probably because we never intended to open a practice. We were successful property investors who were frustrated that the glossy we know best accounting firms actually knew very little about how accounting works in the property investment game. Honestly it was so frustrating - we tried to explain it, but they didn t get it. What we did next After some major blunders, enough was enough. Craig, our Founder and MD, hired his own in-house person, trained them well and suddenly things were working. But guess what? Other property investors friends started to ask us to do their accounts, and then their friends - everyone wanted our help. Before we knew it we had a ton of customers and had become the new go-to for bookkeeping, statutory annual accounts, compliance and tax for entrepreneurial property investors and developers. BTW - just in case you thought we got lucky, our Founder Craig knows his stuff - he s a qualified Chartered Accountant who trained with BDO (the 5th largest accounting firm in the world) before moving to London in 2006 to join Ernst & Young s real estate audit division, working with major clients including the developers of The Shard. He later led the UK accounts team at Drivers Jonas, overseeing the collection of several hundred million pounds annually across commercial properties nationwide. Following its acquisition by Deloitte and a subsequent role at Knight Frank, he left employment to focus full-time on growing his own property portfolio. That was 2017. Today, we are a busy practice with a great team, doing great things for our customers, and we want you to come and join us. Want to be part of a team that hires for personality and potential, and is obsessed with delivering an amazing customer experience? The Role at Glance: Client Services Assistant Reading - Onsite £24,000 - £30,000 DOE Plus Company Pension and Casual Dress Code Hours: Monday to Friday, 9am to 5.30pm. Where we are today Since 2017 the practice has continued to grow organically - through word of mouth and referrals. We don t advertise, our website is basic, and we don t even have a LinkedIn page - not yet anyway. But that doesn t slow us down. Today, we are a growing, tech-forward, paperless practice delivering clear, property-by-property financial insight, not just compliance. We combine a dedicated in-house team with specialist property tax advisors to ensure our clients receive accurate information, proactive guidance, and real peace of mind. We re boutique, focused, and proud of the relationships we build. Why This Role Matters: You will be the first voice, the first impression, and the first step in our clients journey with us. Most of our clients are beginner property investors. They are often nervous, unsure, and stepping into something new. Your role is to guide them confidently through onboarding, helping them feel supported, informed, and reassured from day one. This is not a transactional role. It is relationship-led and detail-driven. You ll ensure every new client experience reflects the high standards we pride ourselves on. What Makes Us Different: • We re not a traditional accounting firm. • We educate our clients, not just file their returns. • We focus on insight and clarity, not just compliance. • We use modern systems and paperless workflows. • We treat every team member as a valued contributor from day one. • We work hard, maintain professional standards, and genuinely enjoy what we do. What You ll Be Doing: • Welcoming and onboarding new clients with warmth and professionalism • Setting up client records accurately within our systems • Coordinating and chasing required documentation and information • Guiding clients through our education process so they understand the basics • Providing clear updates to clients and the accounts team • Supporting the wider team with ad hoc tasks as required • Ensuring a smooth and structured handover to the accountants once setup is complete You ll Be a Great Fit If You: • Communicate clearly, warmly, and professionally (both written and verbal) • Have a natural people-first approach with strong customer service skills • Are exceptionally organised and comfortable juggling multiple client setups • Have high attention to detail and spot the small things others miss • Are looking for a full-time, permanent role where you can grow Why Join Us? • Supportive Team Culture We collaborate, share knowledge, and celebrate wins together • Purpose-Driven Work We are trusted advisors and build meaningful client relationships • Professional but Friendly High standards, upbeat atmosphere • Modern & Tech-Forward Streamlined, paperless workflows • Client-Obsessed We go the extra mile, and our clients notice • Growing Firm Real opportunity to develop your skills and grow with us • Property Specialists Boutique focus serving property investors While we are an accounting firm, at our core we are a people business . We are interested in you , the person and not just a CV or a list of qualifications. If this sounds like you , organised, people-focused, detail-driven, and ready to make a real impact, we would love to hear from you . Apply today and take the first step towards joining a growing specialist firm where your contribution truly matters . Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 10, 2026
Full time
Do you thrive on creating outstanding first impressions? Stop Stop Hang on . Yikes, that was close - we were about to create another boring job advert that reads like a shopping list produced by someone in the company who s utterly bored with their job, underpowered, or just has no idea how to communicate with you Sorry about that Right, let s start again. Forget everything you thought you knew about an accountancy firm. That stuffy old-fashioned way of working has no place over here. We do things differently - probably because we never intended to open a practice. We were successful property investors who were frustrated that the glossy we know best accounting firms actually knew very little about how accounting works in the property investment game. Honestly it was so frustrating - we tried to explain it, but they didn t get it. What we did next After some major blunders, enough was enough. Craig, our Founder and MD, hired his own in-house person, trained them well and suddenly things were working. But guess what? Other property investors friends started to ask us to do their accounts, and then their friends - everyone wanted our help. Before we knew it we had a ton of customers and had become the new go-to for bookkeeping, statutory annual accounts, compliance and tax for entrepreneurial property investors and developers. BTW - just in case you thought we got lucky, our Founder Craig knows his stuff - he s a qualified Chartered Accountant who trained with BDO (the 5th largest accounting firm in the world) before moving to London in 2006 to join Ernst & Young s real estate audit division, working with major clients including the developers of The Shard. He later led the UK accounts team at Drivers Jonas, overseeing the collection of several hundred million pounds annually across commercial properties nationwide. Following its acquisition by Deloitte and a subsequent role at Knight Frank, he left employment to focus full-time on growing his own property portfolio. That was 2017. Today, we are a busy practice with a great team, doing great things for our customers, and we want you to come and join us. Want to be part of a team that hires for personality and potential, and is obsessed with delivering an amazing customer experience? The Role at Glance: Client Services Assistant Reading - Onsite £24,000 - £30,000 DOE Plus Company Pension and Casual Dress Code Hours: Monday to Friday, 9am to 5.30pm. Where we are today Since 2017 the practice has continued to grow organically - through word of mouth and referrals. We don t advertise, our website is basic, and we don t even have a LinkedIn page - not yet anyway. But that doesn t slow us down. Today, we are a growing, tech-forward, paperless practice delivering clear, property-by-property financial insight, not just compliance. We combine a dedicated in-house team with specialist property tax advisors to ensure our clients receive accurate information, proactive guidance, and real peace of mind. We re boutique, focused, and proud of the relationships we build. Why This Role Matters: You will be the first voice, the first impression, and the first step in our clients journey with us. Most of our clients are beginner property investors. They are often nervous, unsure, and stepping into something new. Your role is to guide them confidently through onboarding, helping them feel supported, informed, and reassured from day one. This is not a transactional role. It is relationship-led and detail-driven. You ll ensure every new client experience reflects the high standards we pride ourselves on. What Makes Us Different: • We re not a traditional accounting firm. • We educate our clients, not just file their returns. • We focus on insight and clarity, not just compliance. • We use modern systems and paperless workflows. • We treat every team member as a valued contributor from day one. • We work hard, maintain professional standards, and genuinely enjoy what we do. What You ll Be Doing: • Welcoming and onboarding new clients with warmth and professionalism • Setting up client records accurately within our systems • Coordinating and chasing required documentation and information • Guiding clients through our education process so they understand the basics • Providing clear updates to clients and the accounts team • Supporting the wider team with ad hoc tasks as required • Ensuring a smooth and structured handover to the accountants once setup is complete You ll Be a Great Fit If You: • Communicate clearly, warmly, and professionally (both written and verbal) • Have a natural people-first approach with strong customer service skills • Are exceptionally organised and comfortable juggling multiple client setups • Have high attention to detail and spot the small things others miss • Are looking for a full-time, permanent role where you can grow Why Join Us? • Supportive Team Culture We collaborate, share knowledge, and celebrate wins together • Purpose-Driven Work We are trusted advisors and build meaningful client relationships • Professional but Friendly High standards, upbeat atmosphere • Modern & Tech-Forward Streamlined, paperless workflows • Client-Obsessed We go the extra mile, and our clients notice • Growing Firm Real opportunity to develop your skills and grow with us • Property Specialists Boutique focus serving property investors While we are an accounting firm, at our core we are a people business . We are interested in you , the person and not just a CV or a list of qualifications. If this sounds like you , organised, people-focused, detail-driven, and ready to make a real impact, we would love to hear from you . Apply today and take the first step towards joining a growing specialist firm where your contribution truly matters . Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Our client is currently looking for a Customer Care Advisor to join them on a permanent basis. Working from our Leicester office, the Customer Care Advisor will provide high-quality support to customers via phone and email regarding their accounts and enquiries. Following an initial induction and on-the-job training, you will manage customer queries, ensuring issues are resolved efficiently and with a positive outcome. The role requires close collaboration with internal departments to deliver effective end-to-end solutions and maintain excellent customer service standards. Key Responsibilities Deliver exceptional customer service across all interactions Respond to customer enquiries within agreed response times/SLA Manage customer queries across multiple platforms (phone and email) Build strong relationships with customers and internal teams Process customer requests accurately and in a timely manner Identify and create potential sales leads where appropriate Maintain accurate customer records and internal reporting data Ensure correspondence and orders are correctly recorded and filed Liaise with internal departments to resolve customer issues Carry out general administrative and office duties Provide support to the Customer Care team during holiday or sickness absence Undertake additional ad hoc tasks when required Experience Required Previous customer service or customer care experience (preferred) Excellent verbal and written communication skills Confident telephone manner Strong organisational skills with the ability to prioritise and multitask Computer literate with CRM experience (beneficial) Flexible, reliable and motivated approach to work Additional language skills and international experience (desirable) Skills & Attributes Strong customer service focus Excellent communication and organisational skills Attention to detail Positive, proactive and problem-solving attitude Ability to work independently and as part of a team Ability to work under pressure and meet deadlines Desirable: Degree in a relevant field Knowledge of the packaging industry
Mar 10, 2026
Full time
Our client is currently looking for a Customer Care Advisor to join them on a permanent basis. Working from our Leicester office, the Customer Care Advisor will provide high-quality support to customers via phone and email regarding their accounts and enquiries. Following an initial induction and on-the-job training, you will manage customer queries, ensuring issues are resolved efficiently and with a positive outcome. The role requires close collaboration with internal departments to deliver effective end-to-end solutions and maintain excellent customer service standards. Key Responsibilities Deliver exceptional customer service across all interactions Respond to customer enquiries within agreed response times/SLA Manage customer queries across multiple platforms (phone and email) Build strong relationships with customers and internal teams Process customer requests accurately and in a timely manner Identify and create potential sales leads where appropriate Maintain accurate customer records and internal reporting data Ensure correspondence and orders are correctly recorded and filed Liaise with internal departments to resolve customer issues Carry out general administrative and office duties Provide support to the Customer Care team during holiday or sickness absence Undertake additional ad hoc tasks when required Experience Required Previous customer service or customer care experience (preferred) Excellent verbal and written communication skills Confident telephone manner Strong organisational skills with the ability to prioritise and multitask Computer literate with CRM experience (beneficial) Flexible, reliable and motivated approach to work Additional language skills and international experience (desirable) Skills & Attributes Strong customer service focus Excellent communication and organisational skills Attention to detail Positive, proactive and problem-solving attitude Ability to work independently and as part of a team Ability to work under pressure and meet deadlines Desirable: Degree in a relevant field Knowledge of the packaging industry
Job Title: Customer Service Advisor Salary: £26,200 rising to £30,300 following successful completion of a training programme Location: Portsmouth Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week. Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you Customer Service Role Overview: Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time. What the Customer Service role will involve: Overseeing and handling medical emergency assistance claims as the primary responsibility Supervising a caseload of medical emergency assistance claims Prioritising tasks based on urgency and deadlines Handling challenging situations with professionalism and compassion Contributing to the overall performance of the customer service technical team Our ideal candidate: Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding The ability to remain calm under pressure and be resilient Self-motivated and well organised as you will need to handle multiple cases at once Strong written communication and attention to detail Company benefits: 28 days holiday, rising to 38 with length of service Hybrid working options after probation, 2 days a week in the office & 3 days at home Employee assistance programme Cycle to work scheme Gym discounts Healthcare plan Free parking Discount on travel and medical insurance products Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. These are currently scheduled for the following dates: Wednesday 18th March 2026 Friday 20th March 2026 Start date for this role is Monday 20th April 2026! If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Mar 10, 2026
Full time
Job Title: Customer Service Advisor Salary: £26,200 rising to £30,300 following successful completion of a training programme Location: Portsmouth Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week. Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you Customer Service Role Overview: Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time. What the Customer Service role will involve: Overseeing and handling medical emergency assistance claims as the primary responsibility Supervising a caseload of medical emergency assistance claims Prioritising tasks based on urgency and deadlines Handling challenging situations with professionalism and compassion Contributing to the overall performance of the customer service technical team Our ideal candidate: Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding The ability to remain calm under pressure and be resilient Self-motivated and well organised as you will need to handle multiple cases at once Strong written communication and attention to detail Company benefits: 28 days holiday, rising to 38 with length of service Hybrid working options after probation, 2 days a week in the office & 3 days at home Employee assistance programme Cycle to work scheme Gym discounts Healthcare plan Free parking Discount on travel and medical insurance products Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. These are currently scheduled for the following dates: Wednesday 18th March 2026 Friday 20th March 2026 Start date for this role is Monday 20th April 2026! If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Customer Service Team Leader Location: Edinburgh (Hybrid) Hours: Full time, Monday-Friday (9am-5pm) Salary: Up to 30K DOE About the Role We're looking for an experienced Customer Service Team Leader to support and develop a team within a busy, people focused environment. You'll be responsible for day to day team management, performance monitoring, process oversight, and ensuring every customer receives an excellent standard of service. What You'll Do Lead, motivate and support Customer Service Advisors. Monitor KPIs, performance and service quality. Handle escalated customer enquiries professionally. Deliver regular 1:1s, team meetings and coaching sessions. Ensure processes are followed and continually improved. What We're Looking For (Top 5 Requirements) Proven experience supervising or managing staff in a customer service environment (Ideally call centre) Excellent communication skills, able to engage confidently with a wide range of customers and stakeholders. Target driven approach, with the ability to interpret performance data and improve team outcomes. Strong customer service background, ideally including call handling experience. Highly organised, able to manage workload, prioritise effectively, and support team development. Ideal Candidate You're a supportive leader, confident communicator and natural problem solver who enjoys helping people and improving customer experiences. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Mar 10, 2026
Full time
Customer Service Team Leader Location: Edinburgh (Hybrid) Hours: Full time, Monday-Friday (9am-5pm) Salary: Up to 30K DOE About the Role We're looking for an experienced Customer Service Team Leader to support and develop a team within a busy, people focused environment. You'll be responsible for day to day team management, performance monitoring, process oversight, and ensuring every customer receives an excellent standard of service. What You'll Do Lead, motivate and support Customer Service Advisors. Monitor KPIs, performance and service quality. Handle escalated customer enquiries professionally. Deliver regular 1:1s, team meetings and coaching sessions. Ensure processes are followed and continually improved. What We're Looking For (Top 5 Requirements) Proven experience supervising or managing staff in a customer service environment (Ideally call centre) Excellent communication skills, able to engage confidently with a wide range of customers and stakeholders. Target driven approach, with the ability to interpret performance data and improve team outcomes. Strong customer service background, ideally including call handling experience. Highly organised, able to manage workload, prioritise effectively, and support team development. Ideal Candidate You're a supportive leader, confident communicator and natural problem solver who enjoys helping people and improving customer experiences. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor Part-Time 12-Month Fixed-Term Contract Location: Durham Hourly Rate: 12.60 - 18.90 Key Details: Hours: 37 per week Shifts: 8:00-11:30 AM starts to 17:30-20:00 PM finishes - Part time hours also available. Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs) Perks: Vouchers awarded for star performance Free tea and coffee available onsite About the Role We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service. What You'll Be Doing Handling inbound and outbound calls, emails, and customer enquiries Completing transactions and maintaining accurate digital and manual records Managing daily workloads to meet deadlines Escalating non-routine queries appropriately Collaborating with team members to support overall performance Providing general administrative support Ensuring compliance with internal controls and audit requirements What We're Looking For Candidates from all customer service backgrounds Strong communication and interpersonal skills Proven ability to work effectively in a team or structured environment Good organisational and time management skills Excellent attention to detail and accuracy Commitment to delivering high-quality customer service Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 10, 2026
Contractor
Customer Service Advisor Part-Time 12-Month Fixed-Term Contract Location: Durham Hourly Rate: 12.60 - 18.90 Key Details: Hours: 37 per week Shifts: 8:00-11:30 AM starts to 17:30-20:00 PM finishes - Part time hours also available. Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs) Perks: Vouchers awarded for star performance Free tea and coffee available onsite About the Role We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service. What You'll Be Doing Handling inbound and outbound calls, emails, and customer enquiries Completing transactions and maintaining accurate digital and manual records Managing daily workloads to meet deadlines Escalating non-routine queries appropriately Collaborating with team members to support overall performance Providing general administrative support Ensuring compliance with internal controls and audit requirements What We're Looking For Candidates from all customer service backgrounds Strong communication and interpersonal skills Proven ability to work effectively in a team or structured environment Good organisational and time management skills Excellent attention to detail and accuracy Commitment to delivering high-quality customer service Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Are you a positive and engaging individual with exceptional customer service skills, gained in a fast paced office setting? Our brilliant client is seeking a confident and personable candidate to support the Customer Service team for a short-term assignment. You will be the first point of contact for all enquiries, so providing a professional and friendly service will be essential. Please note, this is a temporary position paid on a weekly PAYE basis. This role will start immediately, so sadly candidates with a lengthy notice period cannot be considered. Temporary Customer Support Advisor Responsibilities Respond to customer enquiries via telephone, email and live chat Provide a high standard of customer service and product knowledge Assist customers in placing their bookings Report any customer issues to the Customer Support Supervisor/Manager Keep meticulous records of customer communications and conversations Ability to work in a way that promotes the safety of children and young people Ability to grasp product knowledge and portray this confidently to customers Temporary Customer Support Advisor Rewards Alongside a competitive hourly rate, the successful candidate will receive the following benefits: Holiday pay Valuable experience in a highly regarded organisation Positive, relaxed and personable team members Parking on-site The Company Our client operates within an entertaining field - they have a hardworking and fun culture. Temporary Customer Support Advisor Requirements Alongside your outstanding customer service skills and positive attitude, you will demonstrate the following: Excellent communication skills, both on the phone, in person, and in writing A strong focus on resolving customer queries, gained in a professional setting Professional, proactive and positive manner Ability to remain calm when dealing with issues under pressure Excellent attention to detail Proficient in IT systems and data management Location Our client is located in OX13. There is onsite parking. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Mar 10, 2026
Seasonal
Are you a positive and engaging individual with exceptional customer service skills, gained in a fast paced office setting? Our brilliant client is seeking a confident and personable candidate to support the Customer Service team for a short-term assignment. You will be the first point of contact for all enquiries, so providing a professional and friendly service will be essential. Please note, this is a temporary position paid on a weekly PAYE basis. This role will start immediately, so sadly candidates with a lengthy notice period cannot be considered. Temporary Customer Support Advisor Responsibilities Respond to customer enquiries via telephone, email and live chat Provide a high standard of customer service and product knowledge Assist customers in placing their bookings Report any customer issues to the Customer Support Supervisor/Manager Keep meticulous records of customer communications and conversations Ability to work in a way that promotes the safety of children and young people Ability to grasp product knowledge and portray this confidently to customers Temporary Customer Support Advisor Rewards Alongside a competitive hourly rate, the successful candidate will receive the following benefits: Holiday pay Valuable experience in a highly regarded organisation Positive, relaxed and personable team members Parking on-site The Company Our client operates within an entertaining field - they have a hardworking and fun culture. Temporary Customer Support Advisor Requirements Alongside your outstanding customer service skills and positive attitude, you will demonstrate the following: Excellent communication skills, both on the phone, in person, and in writing A strong focus on resolving customer queries, gained in a professional setting Professional, proactive and positive manner Ability to remain calm when dealing with issues under pressure Excellent attention to detail Proficient in IT systems and data management Location Our client is located in OX13. There is onsite parking. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this temporary vacancy Pay rate: £20.29 per hour Job type: Temporary Hours of work: 37 hours, hybrid working option with 3 days in office HR Advisor reporting to: Head of HR Operations Role Purpose This role will be responsible for providing all round HR support to a directorate. Working closely with all three functional experts of the People leadership team: Head of OD & Talent Management, Head of HR Change and Head of HR Operations, as well as the HR Project Manager, this role will assist in the delivery of an exemplary, agile, customer-focused People service. This role will support line managers and ensure high quality, consistent and efficient advice, and guidance on a full range of people matters is provided. Principal Accountabilities Supporting, advising, and coaching managers on People policy and procedures. Supporting and advising managers on all aspects of Employee Relations casework up to but not including complex casework that has associated ET risk. Supporting the Head of HR Change with organisational redesigns by co-creating role profiles with the responsible line manager. As well as providing support on all associated consultation correspondence thus ensuring consistency and transparency across the business. Coaching and empowering line managers to deliver sustained improvement in People Management relations issues with focus on informal or early resolution. Assisting the HR Project Manager with policy development, ensuring current employment legislation and best practice is reflected in the review, redesign, and implementation. Working with the Head of HR Operations on annual pay review data, analysis, and reporting, identify both team and individual performance and work with line managers to ensure all employees have robust performance development plans. Working with Line Managers to ensure robust performance management practices are in place and carried out in a professional and timely manner and provide guidance on how to approach setting objectives and have a constructive conversation about performance. Working with Line Managers to ensure individual development plans are in place as part of the performance management / appraisals process. Liaise with other HR Advisors to ensure the LMS is up-to-date and providing the relevant training opportunities. Supporting and providing administrative duties to the HR Project Manager around policy development. Contributing to an environment of continuous improvement and excellence. Undertaking any other duties commensurate with the role as requested by management. Knowledge required for this role covering qualifications, experience, and skills Essential: CIPD qualified level 5 or equivalent Experience managing employee relations cases of varying complexity disciplinaries, appeals, grievances, capability, sickness to successful completion Experience in advising and supporting line managers in compiling role profiles Up-to-date knowledge and understanding of employment legislation and case law Ability to build and maintain strong relationships at all levels and influence at all levels Excellent interpersonal skills and communication skills, both written and verbal with the ability to present information clearly Ability to work as part of a team and on your own initiative Ability to work within a fast-paced environment, manage and prioritise workloads and conflicting demands Desirable: Experience working in the public sector would be advantageous Experience in using Job Evaluation methodology and tools such as Korn Ferry Hay Ideally experience of working in a unionised environment Experience in identifying individual and team training and development needs Experience in some areas of external recruitment methods e.g., career fairs; graduate and apprenticeship programmes Ideally experience in using an applicant tracking system
Mar 10, 2026
Seasonal
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this temporary vacancy Pay rate: £20.29 per hour Job type: Temporary Hours of work: 37 hours, hybrid working option with 3 days in office HR Advisor reporting to: Head of HR Operations Role Purpose This role will be responsible for providing all round HR support to a directorate. Working closely with all three functional experts of the People leadership team: Head of OD & Talent Management, Head of HR Change and Head of HR Operations, as well as the HR Project Manager, this role will assist in the delivery of an exemplary, agile, customer-focused People service. This role will support line managers and ensure high quality, consistent and efficient advice, and guidance on a full range of people matters is provided. Principal Accountabilities Supporting, advising, and coaching managers on People policy and procedures. Supporting and advising managers on all aspects of Employee Relations casework up to but not including complex casework that has associated ET risk. Supporting the Head of HR Change with organisational redesigns by co-creating role profiles with the responsible line manager. As well as providing support on all associated consultation correspondence thus ensuring consistency and transparency across the business. Coaching and empowering line managers to deliver sustained improvement in People Management relations issues with focus on informal or early resolution. Assisting the HR Project Manager with policy development, ensuring current employment legislation and best practice is reflected in the review, redesign, and implementation. Working with the Head of HR Operations on annual pay review data, analysis, and reporting, identify both team and individual performance and work with line managers to ensure all employees have robust performance development plans. Working with Line Managers to ensure robust performance management practices are in place and carried out in a professional and timely manner and provide guidance on how to approach setting objectives and have a constructive conversation about performance. Working with Line Managers to ensure individual development plans are in place as part of the performance management / appraisals process. Liaise with other HR Advisors to ensure the LMS is up-to-date and providing the relevant training opportunities. Supporting and providing administrative duties to the HR Project Manager around policy development. Contributing to an environment of continuous improvement and excellence. Undertaking any other duties commensurate with the role as requested by management. Knowledge required for this role covering qualifications, experience, and skills Essential: CIPD qualified level 5 or equivalent Experience managing employee relations cases of varying complexity disciplinaries, appeals, grievances, capability, sickness to successful completion Experience in advising and supporting line managers in compiling role profiles Up-to-date knowledge and understanding of employment legislation and case law Ability to build and maintain strong relationships at all levels and influence at all levels Excellent interpersonal skills and communication skills, both written and verbal with the ability to present information clearly Ability to work as part of a team and on your own initiative Ability to work within a fast-paced environment, manage and prioritise workloads and conflicting demands Desirable: Experience working in the public sector would be advantageous Experience in using Job Evaluation methodology and tools such as Korn Ferry Hay Ideally experience of working in a unionised environment Experience in identifying individual and team training and development needs Experience in some areas of external recruitment methods e.g., career fairs; graduate and apprenticeship programmes Ideally experience in using an applicant tracking system
Create a culture of service excellence focused on delivering outstanding client relationships and operational performance. T Brown Group, a leading property maintenance, repair, and installation organisation, is seeking to appoint a Mechanical Contracts Manager to oversee and drive the success of their Peabody Housing account. Specialising in servicing, repair, and installation of gas central heating and hot water systems for local authority and housing association landlords, this role is pivotal in ensuring exceptional service delivery and commercial performance across multiple contracts. As Mechanical Contracts Manager, you will act as the primary point of contact for clients, managing relationships from mobilisation through to de-mobilisation. You will monitor operational and administrative performance, lead Customer Relationship Officers, and work closely with field operations and department heads to maintain high standards and proactively address any performance risks. Your focus will be on delivering contracts in the most commercially advantageous manner, ensuring compliance, and driving continuous improvement. Key Responsibilities: Lead and manage client relationships, ensuring exceptional service delivery and satisfaction Monitor contract performance, KPI achievement, and financial targets, implementing improvement plans where necessary Produce and present detailed reports, budgets, and analysis to senior leadership and clients Drive commercial efficiency, including cost control and profitability across contracts Champion health and safety compliance and foster a culture of safety excellence Develop and mentor your team, ensuring continuous professional growth and high performance About You: You will bring proven experience in contract management and operational leadership within a customer-focused environment, ideally in property maintenance or M&E services. Strong commercial acumen, excellent communication skills, and the ability to influence and lead diverse teams are essential. A full driving licence and relevant technical qualifications (including ACS gas safety certifications) are required. Why Join Us? A salary of 59,647.90 + 6,000 car allowance is on offer. To arrange a confidential discussion, please contact our retained advisor Joe Glendon of The Management Recruitment Group (MRG) - (phone number removed). The closing date for applications is Sunday 5th April 2026. Interviews will be held in Leatherhead on Tuesday 21st April 2026.
Mar 10, 2026
Full time
Create a culture of service excellence focused on delivering outstanding client relationships and operational performance. T Brown Group, a leading property maintenance, repair, and installation organisation, is seeking to appoint a Mechanical Contracts Manager to oversee and drive the success of their Peabody Housing account. Specialising in servicing, repair, and installation of gas central heating and hot water systems for local authority and housing association landlords, this role is pivotal in ensuring exceptional service delivery and commercial performance across multiple contracts. As Mechanical Contracts Manager, you will act as the primary point of contact for clients, managing relationships from mobilisation through to de-mobilisation. You will monitor operational and administrative performance, lead Customer Relationship Officers, and work closely with field operations and department heads to maintain high standards and proactively address any performance risks. Your focus will be on delivering contracts in the most commercially advantageous manner, ensuring compliance, and driving continuous improvement. Key Responsibilities: Lead and manage client relationships, ensuring exceptional service delivery and satisfaction Monitor contract performance, KPI achievement, and financial targets, implementing improvement plans where necessary Produce and present detailed reports, budgets, and analysis to senior leadership and clients Drive commercial efficiency, including cost control and profitability across contracts Champion health and safety compliance and foster a culture of safety excellence Develop and mentor your team, ensuring continuous professional growth and high performance About You: You will bring proven experience in contract management and operational leadership within a customer-focused environment, ideally in property maintenance or M&E services. Strong commercial acumen, excellent communication skills, and the ability to influence and lead diverse teams are essential. A full driving licence and relevant technical qualifications (including ACS gas safety certifications) are required. Why Join Us? A salary of 59,647.90 + 6,000 car allowance is on offer. To arrange a confidential discussion, please contact our retained advisor Joe Glendon of The Management Recruitment Group (MRG) - (phone number removed). The closing date for applications is Sunday 5th April 2026. Interviews will be held in Leatherhead on Tuesday 21st April 2026.
Senior Audit Manager, Digital, Data and Technology Specialism Salary: National: £73,142 - £79,550/ London £77,124 - £84,724 Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: We will consider applications from people able to access the following offices: Birmingham, Bristol, Bootle, Croydon, Leeds, Manchester, Newcastle, Reading and Swansea About GIAA The Government Internal Audit Agency (GIAA) is driven by its unparalleled access across government to build better insights, better outcomes for our clients. This role offers a strong platform for career progression within the Agency and the wider civil service, providing opportunities to develop leadership, partner engagement and strategic relationship management skills across government. The Agency's unique access across the public sector exposes you to different risk and control environments, allowing you to gain insights, apply experience, contribute meaningfully, and continue developing professionally. About the Role The post holder will have a strategic leadership and delivery role within the Agency and will be responsible for delivering a high-quality, impactful audit programme within your span of control in accordance with the Global Internal Audit Standards (GIAS) in the UK Public Sector or other relevant professional standards. The post holder will lead and manage a portfolio of audit delivery, including delivering individual audit engagements from planning through to reporting, providing people management, engagement supervision and oversight to teams delivering individual engagements in a matrix model. The post holder will require a deep understanding of your clients' operations, key risks, and priorities whilst building strong, productive relationships at all levels and delivering challenging messages with professionalism and clarity. The post holder will provide DDaT specialism input and insight into the shaping of audit strategies and plans across a portfolio. You will identify key risks and engage stakeholders with credibility and impact, working closely with colleagues including Group Chief Internal Auditors (GCIAs). This role will play a key role in upholding quality assurance, the Agency's reputation and strengthening the function including championing the development of a risk-orientated culture. The post holder will be an experienced, confident and strategic leader, providing portfolio direction and alignment. Adept at fostering a culture of continuous improvement, upholding quality assurance, championing innovation and driving professional development and learning for our people. The post holder will drive the continuous professional development of our people including effective allocation of audit resource based on skills, capacity, and priorities, to optimise overall Agency delivery. You will work with resource managers to ensure resource is deployed effectively to optimise performance and outcomes. Role responsibilities: Ensure that the work of the DDaT audit specialism produces value-adding insights which enable GIAA's clients to identify and effectively manage their IT risks. Identify common issues arising from DDaT assurance and advisory activity and sharing these across GIAA's client base to facilitate improved risk awareness and mitigation. Develop and maintaining effective working relationships with the Central Digital and Data Office, Government Security Group, and other governmental bodies responsible for DDaT functional leadership, ensuring alignment of the DDaT specialism's work with applicable functional frameworks. Identify and develop means by which the DDaT specialism might further contribute to the implementation of GIAA's strategy by generating new lines of business and income streams. Lead the creation of knowledge sharing tools and products to enable upskilling and consistent delivery of DDaT assurance activity across GIAA, including by colleagues who do not currently sit within the DDaT specialism. Take a strategic leadership and delivery role leading and managing a portfolio of audit delivery from planning through to reporting. Acting as the engagement supervisor for all audits within your agreed allocation. You will drive the continuous professional development of our people including effective allocation of audit resource based on skills, capacity, and priorities to optimise overall Agency delivery Shape and drive the implementation of an audit strategy and plan, identifying key risks, you will engage stakeholders with credibility and impact and work closely with colleagues including Group Chief Internal Auditors (GCIAs). Have a key role in upholding quality assurance and strengthening the function, including championing the development of a risk-orientated culture. You will ensure timeliness of each review in line with budget and compliance with GIAA audit methodology and systems. Provide portfolio direction and alignment you will foster a culture of continuous improvement, innovation, and learning, ensuring audit services remain responsive to risk priorities. Provide leadership and oversight as a People Manager and/or Engagement Manager in a matrix model for a team of auditors across multiple regions. (Specific training will be given if you are allocated a People Manager role due to the Line Management responsibilities). Provide leadership around the provision of assurance regarding the implementation of digital / technical programmes. Provide knowledge and understanding of emerging tech and related risks (both technical and people impact/adoption based). Experience of delivering Digital, Data or Technology change initiatives would be an advantage. About You: You will have significant experience in effective decision making, successfully planning, managing, and delivering a portfolio of risk-based DDaT internal audits to time, quality and budget including the ability to assess skills and resource gaps in audit service delivery. Leading and supporting change at a team and organisational level, adopting a continuous improvement approach which contributes to the wider corporate responsibilities of the organisations. Strong strategic thinking skills and an ability to interpret complex, conflicting information and make sound judgements. The ability to build and maintain strong relationships across an organisation at all levels, influencing senior stakeholders to adopt good practice internal control, risk management and governance processes. Excellent written and verbal communication skills, including the ability to interpret complex audit judgements and deliver insight for senior and specialist audiences. Proven track record in successfully leading, managing and developing teams in a matrix management setting either as an engagement supervisor or people manager. Qualifications Candidates must hold at least one of the following (or equivalent): Chartered Member of The Institute of Internal Auditors UK & Ireland; or An equivalent professional qualification in Accountancy - current full member of one of five CCAB bodies (ICAEW, ACCA, CIPFA, ICAS, Chartered Accountants Ireland), or CIMA; OR A recognised IT qualification: Certified Information Systems Auditor (CISA) Certified Information Systems Security Professional (CISSP) Certified Information Security Manager Certified in Risk and Information Systems Control Certified in the Governance of Enterprise IT Member of the Chartered Institute for Information Technology We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share. Hybrid Working is available to GIAA colleagues. This means a combination of office working and working from home. This includes time spent in our GIAA office locations and can also include any time spent attending our customers' sites. GIAA has an expectation for all colleagues to attend their local workplace regularly and to attend client sites for key meetings and when undertaking fieldwork. Benefits of working for us: Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 28.97%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Mar 10, 2026
Full time
Senior Audit Manager, Digital, Data and Technology Specialism Salary: National: £73,142 - £79,550/ London £77,124 - £84,724 Contract Type: Permanent Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location: We will consider applications from people able to access the following offices: Birmingham, Bristol, Bootle, Croydon, Leeds, Manchester, Newcastle, Reading and Swansea About GIAA The Government Internal Audit Agency (GIAA) is driven by its unparalleled access across government to build better insights, better outcomes for our clients. This role offers a strong platform for career progression within the Agency and the wider civil service, providing opportunities to develop leadership, partner engagement and strategic relationship management skills across government. The Agency's unique access across the public sector exposes you to different risk and control environments, allowing you to gain insights, apply experience, contribute meaningfully, and continue developing professionally. About the Role The post holder will have a strategic leadership and delivery role within the Agency and will be responsible for delivering a high-quality, impactful audit programme within your span of control in accordance with the Global Internal Audit Standards (GIAS) in the UK Public Sector or other relevant professional standards. The post holder will lead and manage a portfolio of audit delivery, including delivering individual audit engagements from planning through to reporting, providing people management, engagement supervision and oversight to teams delivering individual engagements in a matrix model. The post holder will require a deep understanding of your clients' operations, key risks, and priorities whilst building strong, productive relationships at all levels and delivering challenging messages with professionalism and clarity. The post holder will provide DDaT specialism input and insight into the shaping of audit strategies and plans across a portfolio. You will identify key risks and engage stakeholders with credibility and impact, working closely with colleagues including Group Chief Internal Auditors (GCIAs). This role will play a key role in upholding quality assurance, the Agency's reputation and strengthening the function including championing the development of a risk-orientated culture. The post holder will be an experienced, confident and strategic leader, providing portfolio direction and alignment. Adept at fostering a culture of continuous improvement, upholding quality assurance, championing innovation and driving professional development and learning for our people. The post holder will drive the continuous professional development of our people including effective allocation of audit resource based on skills, capacity, and priorities, to optimise overall Agency delivery. You will work with resource managers to ensure resource is deployed effectively to optimise performance and outcomes. Role responsibilities: Ensure that the work of the DDaT audit specialism produces value-adding insights which enable GIAA's clients to identify and effectively manage their IT risks. Identify common issues arising from DDaT assurance and advisory activity and sharing these across GIAA's client base to facilitate improved risk awareness and mitigation. Develop and maintaining effective working relationships with the Central Digital and Data Office, Government Security Group, and other governmental bodies responsible for DDaT functional leadership, ensuring alignment of the DDaT specialism's work with applicable functional frameworks. Identify and develop means by which the DDaT specialism might further contribute to the implementation of GIAA's strategy by generating new lines of business and income streams. Lead the creation of knowledge sharing tools and products to enable upskilling and consistent delivery of DDaT assurance activity across GIAA, including by colleagues who do not currently sit within the DDaT specialism. Take a strategic leadership and delivery role leading and managing a portfolio of audit delivery from planning through to reporting. Acting as the engagement supervisor for all audits within your agreed allocation. You will drive the continuous professional development of our people including effective allocation of audit resource based on skills, capacity, and priorities to optimise overall Agency delivery Shape and drive the implementation of an audit strategy and plan, identifying key risks, you will engage stakeholders with credibility and impact and work closely with colleagues including Group Chief Internal Auditors (GCIAs). Have a key role in upholding quality assurance and strengthening the function, including championing the development of a risk-orientated culture. You will ensure timeliness of each review in line with budget and compliance with GIAA audit methodology and systems. Provide portfolio direction and alignment you will foster a culture of continuous improvement, innovation, and learning, ensuring audit services remain responsive to risk priorities. Provide leadership and oversight as a People Manager and/or Engagement Manager in a matrix model for a team of auditors across multiple regions. (Specific training will be given if you are allocated a People Manager role due to the Line Management responsibilities). Provide leadership around the provision of assurance regarding the implementation of digital / technical programmes. Provide knowledge and understanding of emerging tech and related risks (both technical and people impact/adoption based). Experience of delivering Digital, Data or Technology change initiatives would be an advantage. About You: You will have significant experience in effective decision making, successfully planning, managing, and delivering a portfolio of risk-based DDaT internal audits to time, quality and budget including the ability to assess skills and resource gaps in audit service delivery. Leading and supporting change at a team and organisational level, adopting a continuous improvement approach which contributes to the wider corporate responsibilities of the organisations. Strong strategic thinking skills and an ability to interpret complex, conflicting information and make sound judgements. The ability to build and maintain strong relationships across an organisation at all levels, influencing senior stakeholders to adopt good practice internal control, risk management and governance processes. Excellent written and verbal communication skills, including the ability to interpret complex audit judgements and deliver insight for senior and specialist audiences. Proven track record in successfully leading, managing and developing teams in a matrix management setting either as an engagement supervisor or people manager. Qualifications Candidates must hold at least one of the following (or equivalent): Chartered Member of The Institute of Internal Auditors UK & Ireland; or An equivalent professional qualification in Accountancy - current full member of one of five CCAB bodies (ICAEW, ACCA, CIPFA, ICAS, Chartered Accountants Ireland), or CIMA; OR A recognised IT qualification: Certified Information Systems Auditor (CISA) Certified Information Systems Security Professional (CISSP) Certified Information Security Manager Certified in Risk and Information Systems Control Certified in the Governance of Enterprise IT Member of the Chartered Institute for Information Technology We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share. Hybrid Working is available to GIAA colleagues. This means a combination of office working and working from home. This includes time spent in our GIAA office locations and can also include any time spent attending our customers' sites. GIAA has an expectation for all colleagues to attend their local workplace regularly and to attend client sites for key meetings and when undertaking fieldwork. Benefits of working for us: Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 28.97%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Full time : Permanent Address: The Strand, Swansea, SA1 2AB What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Mar 10, 2026
Full time
Full time : Permanent Address: The Strand, Swansea, SA1 2AB What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Swansea Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Ready to take the next step in your career? Work alongside talented individuals, develop your skills, and make a difference to customers around the world. At INSHUR, we are more than just insurance. We're a team committed to delivering exceptional service and staying true to the principles that drive us forward. We walk the talk We lead by example and stay true to our promises - delivering solutions you can trust. Results matter. We combine determination and expertise to deliver excellence, every time. We achieve more together Teamwork is at the heart of everything we do. Together, we create smarter, better outcomes for our customers. We learn relentlessly We embrace curiosity and growth constantly evolving to meet the changing needs of our industry and community. We provide an individual learning budget, personal development plans, levelling & progression frameworks, coaching, and ongoing learning opportunities to support the continuous growth of our team members. To ensure that everyone can take control of their own learning and development, we make access to learning as effortless as possible. DEI and equal opportunities We recognise that everyone has a contribution to make to our society and a right to equal opportunities is a right for all. We're committed to providing a working environment where everyone can be their authentic self. We recognise, value, and celebrate the individual differences and contributions of all team members. We care deeply about wellbeing and value physical and mental health equally. We encourage generous time off to restore, recharge, and rebuild. To help us create a culture where speaking about wellbeing isn't only perfectly acceptable but an essential part of our DNA, we provide wellbeing tips and resources and share our stories in a public forum. Our managers are MHFA trained and we have an Employee Assistance Programme. Flexible and hybrid-remote working We all have an optimum rhythm. We hold the values of ownership, responsibility, and autonomy dear, which is why we embrace flexible and hybrid working. Our guiding principles around documentation, visibility, and social interactions help us ensure people can work productively and successfully, regardless of location. Life at INSHUR We welcome people from all walks of life in our talented, 230-strong team. Championing diversity, autonomy, open-mindedness, and honesty, we've been recognised by the British Insurance Awards for our commitment to inclusivity. Whoever you are, whatever your background, we give you the tools and support you need to thrive. Want to know how AI can help you land your dream job at INSHUR? We encourage you to use AI tools to help you shine throughout our hiring process. Learn how to best collaborate with AI at each stage, from crafting your application to smashing your interview. We're always on the lookout for talented, curious, and friendly individuals to strengthen our team. If that sounds like you, get in touch. Location UK Remote Employment Type Full time Location Type Remote Department We are seeking an experienced Solicitor to play a foundational role in a law firm we're building at INSHUR. Supported by (and reporting to) the Practice Manager, you'll be joining a friendly team of 6, who meet in Brighton once a month (expenses covered). We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do Step into a role where your legal acumen drives strategic impact. As a Solicitor, you will not only manage a diverse, independent caseload but also act as a key advisor, aligning high-quality legal advice with the commercial objectives of our clients. This is an opportunity to leverage your understanding of the ABS model and contribute directly to the firm's growth and development. You'll be working on: Driving Case Success with Autonomy: Managing an independent caseload from initial instruction through to successful conclusion. This involves taking full ownership while upholding our rigorous internal quality and risk management procedures. Strategic Client Partnership: Acting as a trusted expert to provide comprehensive, high quality, and timely legal advice. You will be crucial in ensuring client satisfaction while simultaneously aligning legal strategy with the firm's core commercial objectives. Mastery of Legal Drafting & Negotiation: Drafting, thorough review, and sophisticated negotiation of complex legal documents, contracts, and correspondence across diverse practice areas. Effective Advocacy and Resolution: Representing clients decisively in negotiations, mediations, and formal court proceedings when required. Upholding Professional Integrity: Maintaining meticulous client files and case records. This ensures full compliance with the strict standards and requirements set by the SRA (Solicitors Regulation Authority). Essentials to thrive in the role Exceptional Communication and Presentation Skills: Ability to clearly articulate ideas and strategies to diverse stakeholders. UK Solicitor Qualification: You are a qualified Solicitor of England and Wales and hold a current, valid Practising Certificate. Expertise in Litigation Processes: A solid understanding of court procedures, rules of evidence, and relevant laws/regulations, fully conversant with litigation management across small, fast, and intermediate tracks. Strong Analytical Ability: Skilled at breaking down complex legal issues, identifying key facts, and developing effective legal strategies. Commercial Awareness: You can align legal advice with client business objectives to ensure commercially sound outcomes. Strong Organisational Capability: Having the capability to effectively manage multiple cases, deadlines, and priorities, particularly within the demands of litigation. Legal Research & Drafting Competence: Competent in performing legal research, drafting complex documents, and producing clear, concise written reports. Bonus point if you have Experience in an Alternative Business Structure (ABS): Experience working within an Alternative Business Structure or a strong understanding of its regulatory framework. You'll love it here if you Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy a fast paced environment where change happens quickly. Are solutions focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if you Prefer a more structured, slow moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process Screen & Intro: 30 minute video call with the Talent Team to discuss the role and your experience. First Interview: 60 minute video call with the Practice Manager and People team to delve into the role, including role and team fit questions. Final Interview: An in person interview and technical assessment with Head of Practice and Director of Claims. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre existing conditions 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need. About Us INSHUR is on a mission to be the leader in insurance solutions for the on demand economy. From making coverage fair and accessible for today's drivers, to building the insurance infrastructure for tomorrow's autonomous vehicles, we're building the future of on demand mobility. . click apply for full job details
Mar 10, 2026
Full time
Ready to take the next step in your career? Work alongside talented individuals, develop your skills, and make a difference to customers around the world. At INSHUR, we are more than just insurance. We're a team committed to delivering exceptional service and staying true to the principles that drive us forward. We walk the talk We lead by example and stay true to our promises - delivering solutions you can trust. Results matter. We combine determination and expertise to deliver excellence, every time. We achieve more together Teamwork is at the heart of everything we do. Together, we create smarter, better outcomes for our customers. We learn relentlessly We embrace curiosity and growth constantly evolving to meet the changing needs of our industry and community. We provide an individual learning budget, personal development plans, levelling & progression frameworks, coaching, and ongoing learning opportunities to support the continuous growth of our team members. To ensure that everyone can take control of their own learning and development, we make access to learning as effortless as possible. DEI and equal opportunities We recognise that everyone has a contribution to make to our society and a right to equal opportunities is a right for all. We're committed to providing a working environment where everyone can be their authentic self. We recognise, value, and celebrate the individual differences and contributions of all team members. We care deeply about wellbeing and value physical and mental health equally. We encourage generous time off to restore, recharge, and rebuild. To help us create a culture where speaking about wellbeing isn't only perfectly acceptable but an essential part of our DNA, we provide wellbeing tips and resources and share our stories in a public forum. Our managers are MHFA trained and we have an Employee Assistance Programme. Flexible and hybrid-remote working We all have an optimum rhythm. We hold the values of ownership, responsibility, and autonomy dear, which is why we embrace flexible and hybrid working. Our guiding principles around documentation, visibility, and social interactions help us ensure people can work productively and successfully, regardless of location. Life at INSHUR We welcome people from all walks of life in our talented, 230-strong team. Championing diversity, autonomy, open-mindedness, and honesty, we've been recognised by the British Insurance Awards for our commitment to inclusivity. Whoever you are, whatever your background, we give you the tools and support you need to thrive. Want to know how AI can help you land your dream job at INSHUR? We encourage you to use AI tools to help you shine throughout our hiring process. Learn how to best collaborate with AI at each stage, from crafting your application to smashing your interview. We're always on the lookout for talented, curious, and friendly individuals to strengthen our team. If that sounds like you, get in touch. Location UK Remote Employment Type Full time Location Type Remote Department We are seeking an experienced Solicitor to play a foundational role in a law firm we're building at INSHUR. Supported by (and reporting to) the Practice Manager, you'll be joining a friendly team of 6, who meet in Brighton once a month (expenses covered). We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do Step into a role where your legal acumen drives strategic impact. As a Solicitor, you will not only manage a diverse, independent caseload but also act as a key advisor, aligning high-quality legal advice with the commercial objectives of our clients. This is an opportunity to leverage your understanding of the ABS model and contribute directly to the firm's growth and development. You'll be working on: Driving Case Success with Autonomy: Managing an independent caseload from initial instruction through to successful conclusion. This involves taking full ownership while upholding our rigorous internal quality and risk management procedures. Strategic Client Partnership: Acting as a trusted expert to provide comprehensive, high quality, and timely legal advice. You will be crucial in ensuring client satisfaction while simultaneously aligning legal strategy with the firm's core commercial objectives. Mastery of Legal Drafting & Negotiation: Drafting, thorough review, and sophisticated negotiation of complex legal documents, contracts, and correspondence across diverse practice areas. Effective Advocacy and Resolution: Representing clients decisively in negotiations, mediations, and formal court proceedings when required. Upholding Professional Integrity: Maintaining meticulous client files and case records. This ensures full compliance with the strict standards and requirements set by the SRA (Solicitors Regulation Authority). Essentials to thrive in the role Exceptional Communication and Presentation Skills: Ability to clearly articulate ideas and strategies to diverse stakeholders. UK Solicitor Qualification: You are a qualified Solicitor of England and Wales and hold a current, valid Practising Certificate. Expertise in Litigation Processes: A solid understanding of court procedures, rules of evidence, and relevant laws/regulations, fully conversant with litigation management across small, fast, and intermediate tracks. Strong Analytical Ability: Skilled at breaking down complex legal issues, identifying key facts, and developing effective legal strategies. Commercial Awareness: You can align legal advice with client business objectives to ensure commercially sound outcomes. Strong Organisational Capability: Having the capability to effectively manage multiple cases, deadlines, and priorities, particularly within the demands of litigation. Legal Research & Drafting Competence: Competent in performing legal research, drafting complex documents, and producing clear, concise written reports. Bonus point if you have Experience in an Alternative Business Structure (ABS): Experience working within an Alternative Business Structure or a strong understanding of its regulatory framework. You'll love it here if you Thrive navigating ambiguity and finding clarity in uncertain situations. Take pride in being accountable and owning your responsibilities. Enjoy a fast paced environment where change happens quickly. Are solutions focused and driven to overcome challenges. Embrace resilience and adapt to setbacks with a positive attitude. Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if you Prefer a more structured, slow moving environment. Feel most comfortable when tasks and processes are clearly defined from the start. Struggle with handling multiple challenges at once or adapting to frequent changes. Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process Screen & Intro: 30 minute video call with the Talent Team to discuss the role and your experience. First Interview: 60 minute video call with the Practice Manager and People team to delve into the role, including role and team fit questions. Final Interview: An in person interview and technical assessment with Head of Practice and Director of Claims. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people's long term personal and professional growth and wellbeing. Here's a sample of what this includes: 30 days of holiday annually, plus bank holidays Private healthcare for you and your family, including pre existing conditions 13 weeks parental leave at full pay for new parents Workplace nursery scheme with Gogeta, allowing you to pay fees pre tax Ride to work scheme Workplace pension scheme to help you save for retirement Flexible working hours to suit your lifestyle £500 annual personal training allowance plus regular learning opportunities on a variety of topics £40 monthly wellbeing to keep you healthy 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more Office massages to keep those shoulders relaxed It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need. About Us INSHUR is on a mission to be the leader in insurance solutions for the on demand economy. From making coverage fair and accessible for today's drivers, to building the insurance infrastructure for tomorrow's autonomous vehicles, we're building the future of on demand mobility. . click apply for full job details
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Working within our Automotive Finishes business you will be providing technical direction and assistant to Sherwin-Williams customers, guiding on product lines, colour issues/support and facilitating account management with sales. This role is ideal for an experienced Technical Service Advisor with Refinish experience and knowledge click apply for full job details
Mar 10, 2026
Full time
Working within our Automotive Finishes business you will be providing technical direction and assistant to Sherwin-Williams customers, guiding on product lines, colour issues/support and facilitating account management with sales. This role is ideal for an experienced Technical Service Advisor with Refinish experience and knowledge click apply for full job details
Resource Planner £12.21 per hour plus monthly bonus Temporary initially for an 8-12 week period which may be extended Full time Monday to Friday 8am-6pm (8 hours shift within these times) occasional Saturday working may occasionally be required Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand. -Ensuring sufficient staffed are rostered to cover call demands -Creating rosters -Ensuring a fair balance of shifts are allocated to each staff member -Ensuring annual leave / pre-planned absence are taken into account within rostering Requirements To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business: -Resource planning experience -Keen eye for detail -Ability to work in a dynamic and changing environment -Strong planning and organisational skills
Mar 10, 2026
Seasonal
Resource Planner £12.21 per hour plus monthly bonus Temporary initially for an 8-12 week period which may be extended Full time Monday to Friday 8am-6pm (8 hours shift within these times) occasional Saturday working may occasionally be required Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Resource Planner to join the RAC call Centre. This role is crucial for ensuring the correct resource is in the contact centre tom cover expected call demands throughout the day. You will ensure that staffing levels are at an expected level and sufficient cover is in place to meet demand. -Ensuring sufficient staffed are rostered to cover call demands -Creating rosters -Ensuring a fair balance of shifts are allocated to each staff member -Ensuring annual leave / pre-planned absence are taken into account within rostering Requirements To be successful in this role, you will be required to have experience in resource planning, strong planning skills and the ability to work in a fast-changing environment. You will be able to work closely with various stakeholders in the business: -Resource planning experience -Keen eye for detail -Ability to work in a dynamic and changing environment -Strong planning and organisational skills
Are you a problem-solver with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you! We are looking for a Resolution Specialist to join a dynamic client experience team, acting as the first point of contact for any concerns or service issues. Your mission? Deliver fast, membership-focused solutions while ensuring exceptional service and client satisfaction. Day to Day Handling member complaints & retention opportunities Investigating issues thoroughly and working with internal teams to find quick, effective solutions Keeping member records up to date and ensuring accurate service delivery Supporting members with account activations and bookings Collaborating with Business Development & Credit Control teams to streamline processes YOU? A can-do attitude and a thirst for knowledge The ability to stay cool under pressure in a fast-paced environment Strong time management and multitasking skills A dynamic and flexible approach to problem-solving Ready to make a difference and be the go-to problem solver? Apply today and lets talk! 49079CCR2 INDHIN Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 10, 2026
Full time
Are you a problem-solver with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you! We are looking for a Resolution Specialist to join a dynamic client experience team, acting as the first point of contact for any concerns or service issues. Your mission? Deliver fast, membership-focused solutions while ensuring exceptional service and client satisfaction. Day to Day Handling member complaints & retention opportunities Investigating issues thoroughly and working with internal teams to find quick, effective solutions Keeping member records up to date and ensuring accurate service delivery Supporting members with account activations and bookings Collaborating with Business Development & Credit Control teams to streamline processes YOU? A can-do attitude and a thirst for knowledge The ability to stay cool under pressure in a fast-paced environment Strong time management and multitasking skills A dynamic and flexible approach to problem-solving Ready to make a difference and be the go-to problem solver? Apply today and lets talk! 49079CCR2 INDHIN Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Blusource Professional Services Ltd
Lincoln, Lincolnshire
An established firm of accountants based in Lincoln are looking to hire a Client Manager, to work out of their office in Lincoln. The firm has built a reputation for its proactive and client-focused approach, offering services such as fixed-price accounting, personal tax and self-assessment, consultancy and advisory, forecasting and budgeting, SEIS/EIS support, R&D tax credits, and company secretar click apply for full job details
Mar 10, 2026
Full time
An established firm of accountants based in Lincoln are looking to hire a Client Manager, to work out of their office in Lincoln. The firm has built a reputation for its proactive and client-focused approach, offering services such as fixed-price accounting, personal tax and self-assessment, consultancy and advisory, forecasting and budgeting, SEIS/EIS support, R&D tax credits, and company secretar click apply for full job details
Imagine yourself as a key player in the thriving real estate market, where your exceptional negotiation skills and passion for lettings takes center stage. At our esteemed company, we're seeking a Senior Lettings Negotiator to join our dynamic team and make a lasting impact on our clients' property journeys. - Become a trusted advisor to our diverse client base, guiding them through the complexities of the lettings market with unparalleled expertise. - Leverage your exceptional communication skills to build strong relationships with landlords, tenants, and industry partners, ensuring seamless transactions and exceptional customer experiences. - Contribute to the continued success and expansion of our thriving real estate business, making your mark in the industry. Preferred Requirements: Extensive experience as a Lettings Negotiator, Senior Lettings Negotiator, Lettings Manager, or in a similar role within the real estate sector. Demonstrated ability to negotiate effectively, securing the best possible outcomes for our clients. Exceptional customer service skills, with a proven track record of building and maintaining strong relationships with a diverse range of clients. Proficiency in market analysis, pricing strategies, and property management, enabling you to provide valuable insights to our clients. A keen eye for detail and the ability to multitask efficiently, ensuring the smooth coordination of multiple property transactions. Preferred Qualifications: Relevant qualifications or certifications in the real estate or property management field, demonstrating your commitment to professional development. Exceptional communication and interpersonal skills, with the ability to effectively engage with clients, colleagues, and industry partners. A passion for the real estate industry and a genuine desire to help our clients achieve their property goals.
Mar 10, 2026
Full time
Imagine yourself as a key player in the thriving real estate market, where your exceptional negotiation skills and passion for lettings takes center stage. At our esteemed company, we're seeking a Senior Lettings Negotiator to join our dynamic team and make a lasting impact on our clients' property journeys. - Become a trusted advisor to our diverse client base, guiding them through the complexities of the lettings market with unparalleled expertise. - Leverage your exceptional communication skills to build strong relationships with landlords, tenants, and industry partners, ensuring seamless transactions and exceptional customer experiences. - Contribute to the continued success and expansion of our thriving real estate business, making your mark in the industry. Preferred Requirements: Extensive experience as a Lettings Negotiator, Senior Lettings Negotiator, Lettings Manager, or in a similar role within the real estate sector. Demonstrated ability to negotiate effectively, securing the best possible outcomes for our clients. Exceptional customer service skills, with a proven track record of building and maintaining strong relationships with a diverse range of clients. Proficiency in market analysis, pricing strategies, and property management, enabling you to provide valuable insights to our clients. A keen eye for detail and the ability to multitask efficiently, ensuring the smooth coordination of multiple property transactions. Preferred Qualifications: Relevant qualifications or certifications in the real estate or property management field, demonstrating your commitment to professional development. Exceptional communication and interpersonal skills, with the ability to effectively engage with clients, colleagues, and industry partners. A passion for the real estate industry and a genuine desire to help our clients achieve their property goals.
Part Time Customer Service Advisor Location: Newtown Branch Salary: £17,117 per annum Contract: Permanent Hours: 25 hours per week (09 00, Monday Friday / 09.30 - 12.30 Saturday) Were made for each other At the West Brom, we know solid futures dont happen overnight click apply for full job details
Mar 10, 2026
Full time
Part Time Customer Service Advisor Location: Newtown Branch Salary: £17,117 per annum Contract: Permanent Hours: 25 hours per week (09 00, Monday Friday / 09.30 - 12.30 Saturday) Were made for each other At the West Brom, we know solid futures dont happen overnight click apply for full job details
