UK Regulatory Operations Manager

Description Who We Are

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award winning service. In 2024, we supported £79bn+ of international payments, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and proprietary technology.

Moneycorp is a place where energy, commitment to our shared success, and collaboration are core to our values. We're restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

Job Profile

We are seeking a highly capable, influential, and hands on UK Regulatory Operations Manager to lead, shape, and embed regulatory and operational frameworks across the UK. The UK Regulatory Operations Manager is the first line, hands on lead for the UK entity, accountable for translating regulatory obligations into practical, consistently executed operational processes across Operational Resilience, Outsourcing, Third Party Risk Management (TPRM), and Business Wide Risk Assessments (BWRA).

This role is both strategic and operational: the successful candidate must be confident engaging, challenging, with the ability to influence senior management and the 2nd Line of Defense, while simultaneously being willing and able to personally execute the operational work required to ensure high quality delivery across entities.

The role will coordinate and influence (without direct ownership) harmonization of these frameworks across the Group's other entities in Europe, Gibraltar, and North America, supporting local COOs to adopt high standards and share best practice.

This is a unique opportunity for a senior operator who enjoys both steering the agenda and doing the work-equally comfortable drafting a Board paper, mapping an onboarding workflow, reviewing an MSS service schedule, or preparing a compliance evidence pack. The ideal candidate is intellectually curious, commercially aware, operationally rigorous, and motivated by building a high performing, scalable, and compliant international operating model.

Key Responsibilities UK Regulatory Operations Ownership

• Operational Resilience (UK): Own the UK cycle end to end (IBS identification/mapping, impact tolerances, scenario testing, remediation tracking, self assessments, MI/Board reporting).
• Outsourcing & TPRM (UK): Maintain the UK outsourcing register; ensure due diligence, criticality classification, ongoing monitoring, performance/SLA MI, and exit strategies are evidenced; coordinate with Procurement/Vendor Management and Legal.
• Business Wide Risk Assessment (UK): Lead the operational inputs and coordination, ensuring high quality data, cross functional engagement, and clear action ownership.
• Regulatory engagement (Ops topics): Act as the UK COO's delegate on operational regulatory matters; prepare concise, evidence based updates for ExCo/Board and respond to ad hoc requests.

Operational Resilience - UK Lead, Group Influencer

• Lead the UK resilience self assessment, scenario test design/execution, findings and remediation.
• Map IBS dependencies across people, tech, data, premises, and third parties, linking to TPRM and exit plans.
• Provide templates, playbooks and test artefacts that other entities can adopt; facilitate cross entity dry runs and lessons learned.

Outsourcing & TPRM - UK Owner

• Ensure UK contracts, DD packs, ongoing monitoring, performance MI, concentration risk and exit planning are operationalized in first line.
• Keep the UK Outsourcing Register accurate and audit ready; coordinate with second line for oversight and thematic reviews.
• Influence other entities to reuse UK artefacts (risk assessments, checklists, MI definitions) to drive consistency.

Governance, MI & Reporting

• Produce clear, decision oriented MI for ExCo/Board (UK), including resilience status, outsourcing/TPRM health, BWRA progress, and material risks/issues.
• Chair/coordinate UK governance routines (service reviews with MSS, outsourcing reviews, resilience forums); contribute to group forums to drive alignment (not own them).
• Maintain traceable evidence packs for audits, assurance and regulatory queries.

Hands on Delivery (UK)

• Draft/maintain SOPs, workflows, controls checklists, templates, and submission packs.
• Run process walkthroughs, data checks and root cause analyses; drive pragmatic fixes with Operations teams.
• Support high intensity periods (go lives, remediation, regulatory submissions) with sleeves rolled up execution.

Senior Stakeholder Engagement & Communication

• Prepare senior management briefings, ExCo papers, Board ready operational updates.
• Present findings, risks, and recommendations clearly and persuasively.
• Influence leaders across Operations, Compliance, and MSS to adopt Group wide standards and best practices.
• Support strategic decision making by providing insight into operational readiness, regulatory change impacts, and cross jurisdiction. constraints. making by providing insight into operational readiness, regulatory change impacts, and cross jurisdiction constraints.
• Act as an escalation point for operational issues that have regulatory implications.

Skills & Experience Required Regulatory/Technical

• Deep, practical expertise in Operational Resilience, Outsourcing/TPRM, and BWRA within regulated payments/FX or e money/banking environments.
• Demonstrated ability to convert regulation into operational process (evidence, MI, testing, registers, governance).
• Strong understanding of first line ownership vs. second line oversight and how to collaborate with Risk/Compliance.

Leadership/Influence

• Credible with ExCo and COOs; able to challenge constructively and secure decisions.
• Operates independently with sound judgement; strong communicator able to produce board ready papers.
• Hands on operator who enjoys diving into detail to fix gaps and raise standards.

Background

• 3+ years in Regulatory Operations / Operational Resilience / TPRM / Operational Risk (1LoD) within payments, FX, e money, or challenger banking.
• Track record preparing for audits/assurance and interacting with regulators on operational topics.

Please note:

This is a full time, permanent position based in our London office with an opportunity to work hybrid.

What you get in return:

This role offers a competitive salary, plus a benefits package including private medical health insurance.

Interested?

If the role sounds like you, we invite you to upload a copy of your CV and can do this by clicking on the Apply Now button.

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Diversity and Inclusion

Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams.

All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.