Account Manager

Job Title: Account Manager

Location: Worcestershire fully office based

Salary: 25,000 - 30,000 (dependent on experience)

Exciting opportunity for experienced Account Manager to join a team of account managers within a busy and growing organisation.

To provide support for clients and manage their work through the complete production process.

Provide support to the Site Director and Sales and Client Services Director as necessary.

The role encompasses:

• Liaising with the client and the necessary internal departments (IT, Print, Finishing) to prepare timely and accurate works instructions.
• Assisting in hosting client visits and DR tests and ensuring the completion and maintenance of subsequent reports and certifications and any resulting corrective action.
• Submitting accurate, timely and descriptive reports and invoices.
• Maintaining regular contact with customers to build trusted relationships.
• Providing high levels of written and verbal communication skills internally and externally.
• Effectively managing client expectations through regular updates.
• Support all colleagues as necessary.
• Always ensuring a positive customer experience.
• Being well-presented, professional, and representing the company in a professional manner.
• Other duties and Projects as instructed, from time to time by the Site Director and/or Sales and Client Services Director

2. PRINCIPAL REQUIRMENTS

• Confident and comfortable communicator who can use varied methods and communicate with people at all levels.
• Client-focused and able to understand and recognise key client deadlines and schedules
• Possess a good working knowledge of Microsoft applications (Word, Excel, PowerPoint)
• Highly self motivated and organised, with a proactive and flexible work attitude
• Ability to multitask and simultaneously manage multiple jobs.
• To remain calm under pressure and skilled at multi-tasking