Full time, 40 hours per week plus on call responsibilites.
Office based: BS32 4NQ
Job description About the Role
My Homecare Bristol is seeking an ambitious, driven and experienced Service / Complex Care Manager to lead, develop and expand our Supported Living and Complex Care services.
This is an exciting career opportunity for a motivated leader who is passionate about delivering outstanding, person-centred care and is ready to work towards CQC Registration as Registered Manager.
We currently operate two 3-bed supported living properties and provide community-based support. The successful candidate will play a key strategic role in developing existing services, sourcing new packages of care, building partnerships with housing associations and commissioners, and driving service growth across Bristol.
About Our Service
We support adults with:
- Learning Disabilities
- Autism
- Mental Health conditions
- Developmental impairments
- Complex needs and behaviours that challenge
Our mission is to enable people to live independently in their own homes and communities, empowering them with choice, control and dignity. We are strong advocates for the rights of individuals who require additional support.
Key Responsibilities Service Development & Growth
- Develop and expand Supported Living services across Bristol.
- Work closely with local commissioners, social workers and funding panels to secure new care packages.
- Review council-provided placement lists daily to identify and pursue new opportunities.
- Source suitable tenants (in partnership with Local Authorities) for existing and new supported living properties.
- Establish and maintain partnerships with local housing associations to develop new supported living schemes.
- Develop and manage outreach and live-in care packages.
Operational Leadership
- Manage the safe and effective delivery of 24/7 supported living services.
- Ensure services are fully compliant with CQC regulations and work towards CQC Registration.
- Oversee care planning, risk assessments and support plans.
- Ensure person-centred practice is embedded across all services.
- Promote independence, choice and community inclusion for service users.
- Maintain high-quality documentation and accurate records.
Clinical & Complex Care Oversight
- Conduct comprehensive assessments for individuals with learning disabilities and complex needs.
- Develop and implement personalised care and support plans.
- Monitor and evaluate outcomes and service effectiveness.
- Administer and oversee medication management where required.
- Apply Positive Behaviour Support (PBS) frameworks in practice.
- Ensure best practice in managing behaviours that challenge.
Team Leadership & Workforce Development
- Recruit, develop and lead a high-performing supported living team.
- Coach and mentor support workers working in challenging environments.
- Deliver and coordinate staff training including:
- Safety Intervention
- Positive Behaviour Support (PBS)
- Autism Awareness
- Conduct supervision, appraisals and performance management.
- Promote a positive, accountable and empowering team culture.
Stakeholder Engagement
- Build effective relationships with:
- Local Authorities
- Commissioners
- Housing Associations
- Families and advocates
- Multidisciplinary professionals
- Act as an advocate for individuals with learning disabilities and complex needs.
CQC & Governance
As the prospective Registered Manager, you will:
- Work towards CQC Registration (experience desirable but not essential).
- Ensure full compliance with regulatory requirements.
- Embed policies, procedures and quality assurance systems.
- Maintain high standards of safeguarding and risk management.
- Lead service improvement initiatives.
Person Specification v Essential Requirements
- Minimum2 years' experiencein service management or operational leadership within:
- Learning Disabilities
- Autism
- Mental Health
- Complex Needs
- Strong working knowledge and practical experience ofPositive Behaviour Support (PBS).
- Experience leading, developing and empowering teams.
- Experience managing challenging behaviour using best-practice approaches.
- Relevant Health & Social Care qualification (Level 3 minimum; Level 5 desirable).
- Strong understanding of safeguarding and person-centred practice.
- Willingness to work flexibly, including evenings, weekends and bank holidays where required.
Desirable
- Experience with CQC registration process.
- Experience developing supported living services.
- Experience working with commissioners and housing associations.
- Knowledge of local authority funding pathways.
What We Offer
- Opportunity to shape and grow a developing service.
- Clear pathway to CQC Registered Manager status.
- Autonomy to develop new supported living and complex care packages.
- Supportive leadership environment.
- The chance to make a real and lasting difference in people's lives.
Why Join Us?
This is more than a management role - it is an opportunity to build and shape a service that transforms lives.
If you are passionate about empowering individuals with learning disabilities and complex needs, and you have the drive to grow a high-quality supported living provision, we would love to hear from you.
Apply today and become part of a team that truly makes a difference.
Job Types: Full-time, Part-time Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
- Referral programme
Experience:
- providing care: 1 year (required)
- supervisory: 1 year (required)
Licence/Certification:
- Driving Licence (required)
- NVQ Level 2 Health & Social Care (required)
Work Location: In person