About the Role As Building Control Team Leader, you'll support the Building Control Manager in delivering a high-quality, compliant, and efficient Building Control service. You'll lead day-to-day operations, manage complex cases, provide expert technical guidance, and help drive service improvements that support building safety, regulatory compliance, and customer satisfaction. What You'll Be Doing Overseeing daily workloads, supporting enquiries, resolving issues, and contributing to performance reporting. Ensuring all activity aligns with the Building Safety Act, OSR requirements, and the organisation's Quality Management System. Managing a caseload of complex or major applications, providing expert advice, negotiating compliance, and attending key meetings. Supporting staff through guidance, coaching, and performance management. Conducting statutory site inspections and assessing plans to ensure compliance with Building Regulations. Leading investigations into contraventions, preparing reports, taking enforcement actions, and representing the organisation as needed. Acting as a lead officer for dangerous structures and emergency call-outs. Maintaining accurate records, supporting income generation, and developing LABC partnership opportunities. Building strong stakeholder relationships to deliver a customer-focused service. What We're Looking For Essential: Registered with the Building Safety Regulator. Experience in Building Control (Local Authority or Approved Inspector). HNC/HND-level qualification or equivalent experience. Desired: Degree in Building Control/Surveying or related field. Professional membership (RICS, CABE, CIOB). Coaching or leadership experience. Dangerous structures training and LABC Level 6 Fire Safety validation. Evidence of CPD. Skills You'll Need Strong ability to interpret legislation, technical standards, and complex plans. Competence in structural, fire, energy, acoustic, and sustainability assessments. Excellent understanding of UK Building Regulations, construction methods, and building pathology. Knowledge of dangerous structures, risk assessments, contaminated land, and site investigations. Effective communication, negotiation, influencing, and stakeholder management. Strong project management, organisation, and decision-making skills. Proficiency with Microsoft 365 and modern Building Control systems (Civica, Uniform, Tascomi, Arcus, Northgate Assure). Understanding of data protection principles. Ability to work flexibly, attend meetings outside core hours, hold a full licence, and work safely on construction sites.
Mar 07, 2026
Full time
About the Role As Building Control Team Leader, you'll support the Building Control Manager in delivering a high-quality, compliant, and efficient Building Control service. You'll lead day-to-day operations, manage complex cases, provide expert technical guidance, and help drive service improvements that support building safety, regulatory compliance, and customer satisfaction. What You'll Be Doing Overseeing daily workloads, supporting enquiries, resolving issues, and contributing to performance reporting. Ensuring all activity aligns with the Building Safety Act, OSR requirements, and the organisation's Quality Management System. Managing a caseload of complex or major applications, providing expert advice, negotiating compliance, and attending key meetings. Supporting staff through guidance, coaching, and performance management. Conducting statutory site inspections and assessing plans to ensure compliance with Building Regulations. Leading investigations into contraventions, preparing reports, taking enforcement actions, and representing the organisation as needed. Acting as a lead officer for dangerous structures and emergency call-outs. Maintaining accurate records, supporting income generation, and developing LABC partnership opportunities. Building strong stakeholder relationships to deliver a customer-focused service. What We're Looking For Essential: Registered with the Building Safety Regulator. Experience in Building Control (Local Authority or Approved Inspector). HNC/HND-level qualification or equivalent experience. Desired: Degree in Building Control/Surveying or related field. Professional membership (RICS, CABE, CIOB). Coaching or leadership experience. Dangerous structures training and LABC Level 6 Fire Safety validation. Evidence of CPD. Skills You'll Need Strong ability to interpret legislation, technical standards, and complex plans. Competence in structural, fire, energy, acoustic, and sustainability assessments. Excellent understanding of UK Building Regulations, construction methods, and building pathology. Knowledge of dangerous structures, risk assessments, contaminated land, and site investigations. Effective communication, negotiation, influencing, and stakeholder management. Strong project management, organisation, and decision-making skills. Proficiency with Microsoft 365 and modern Building Control systems (Civica, Uniform, Tascomi, Arcus, Northgate Assure). Understanding of data protection principles. Ability to work flexibly, attend meetings outside core hours, hold a full licence, and work safely on construction sites.
We're recruiting an experienced Private Sector Housing Officer to join a proactive enforcement team focused on improving housing standards across the private rented sector. This is a frontline regulatory role responsible for investigating housing conditions, enforcing private sector housing legislation and ensuring residential properties meet statutory requirements. The successful candidate will carry out inspections, take enforcement action where necessary and provide advice and education to landlords, tenants and businesses. This role combines office-based work with extensive site visits across the borough and requires a confident officer who can operate in challenging enforcement environments. The Role Carry out inspections of private sector housing to ensure compliance with housing legislation and licensing requirements. Investigate complaints relating to housing disrepair, property standards and residential licensing. Undertake enforcement action including the drafting, service and follow-up of statutory notices. Prepare and progress enforcement cases, including prosecutions and attendance at court to provide evidence. Provide technical and legal advice to residents, landlords, businesses and other stakeholders. Maintain regular communication with customers to ensure they are updated on the progress of investigations. Work collaboratively with internal teams and external partners to improve housing standards across the borough. Install and operate monitoring equipment where required and interpret results as part of enforcement investigations. Represent the Council at meetings, committees and partnership forums. Support the development of service procedures, policies and service improvement initiatives. Participate in publicity campaigns and joint enforcement initiatives across council services and partner agencies. Maintain professional competence and undertake ongoing professional development. Work flexibly to support enforcement activity, including occasional evening or weekend work where required. Lead on complex or contentious enforcement cases. Provide guidance, coaching and mentoring to colleagues within the team. Act as a lead officer on complex operational enforcement matters. Support the development of service improvement initiatives and enforcement campaigns. Key Requirements Strong knowledge of legislation relating to private sector housing enforcement. Experience carrying out inspections and enforcement activity within private sector housing. Experience preparing statutory notices and progressing enforcement cases. Ability to represent the authority in court or legal proceedings where required. Excellent written and verbal communication skills. Ability to manage complex caseloads and prioritise work effectively in a demanding environment. Strong partnership working skills and ability to engage with a wide range of stakeholders. Good IT literacy and experience using case management systems. Full UK driving licence and ability to travel across the borough. Ability to work independently and as part of a team. Understanding of working within diverse communities and maintaining confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 07, 2026
Contractor
We're recruiting an experienced Private Sector Housing Officer to join a proactive enforcement team focused on improving housing standards across the private rented sector. This is a frontline regulatory role responsible for investigating housing conditions, enforcing private sector housing legislation and ensuring residential properties meet statutory requirements. The successful candidate will carry out inspections, take enforcement action where necessary and provide advice and education to landlords, tenants and businesses. This role combines office-based work with extensive site visits across the borough and requires a confident officer who can operate in challenging enforcement environments. The Role Carry out inspections of private sector housing to ensure compliance with housing legislation and licensing requirements. Investigate complaints relating to housing disrepair, property standards and residential licensing. Undertake enforcement action including the drafting, service and follow-up of statutory notices. Prepare and progress enforcement cases, including prosecutions and attendance at court to provide evidence. Provide technical and legal advice to residents, landlords, businesses and other stakeholders. Maintain regular communication with customers to ensure they are updated on the progress of investigations. Work collaboratively with internal teams and external partners to improve housing standards across the borough. Install and operate monitoring equipment where required and interpret results as part of enforcement investigations. Represent the Council at meetings, committees and partnership forums. Support the development of service procedures, policies and service improvement initiatives. Participate in publicity campaigns and joint enforcement initiatives across council services and partner agencies. Maintain professional competence and undertake ongoing professional development. Work flexibly to support enforcement activity, including occasional evening or weekend work where required. Lead on complex or contentious enforcement cases. Provide guidance, coaching and mentoring to colleagues within the team. Act as a lead officer on complex operational enforcement matters. Support the development of service improvement initiatives and enforcement campaigns. Key Requirements Strong knowledge of legislation relating to private sector housing enforcement. Experience carrying out inspections and enforcement activity within private sector housing. Experience preparing statutory notices and progressing enforcement cases. Ability to represent the authority in court or legal proceedings where required. Excellent written and verbal communication skills. Ability to manage complex caseloads and prioritise work effectively in a demanding environment. Strong partnership working skills and ability to engage with a wide range of stakeholders. Good IT literacy and experience using case management systems. Full UK driving licence and ability to travel across the borough. Ability to work independently and as part of a team. Understanding of working within diverse communities and maintaining confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
The Role You will be a highly professional, determined individual joining a strong, committed team. Your main duties will involve the collection of physical and financial data from farmers participating in the Farm Business Survey (FBS) in Wales and the analysis of farm accounts. Participation in additional studies, analysis and the associated teaching and research activities of the Department may also be required including assisting with and responding to enquiries from internal and external sources (for example colleagues within IBERS and the University, banks, consultants & farmers), as requested by the FBS Director, and performing any other duties appropriate to the grade and role of the post holder. Reporting directly to the FBS Director you will work within a highly motivated team and be able to demonstrate a thorough understanding of computing, office administration and farm accounts and a sound knowledge and familiarity with spreadsheets. Social science research experience and fluency in Welsh would be further advantages. To make an informal enquiry, please contact Tony O'Regan (FBS Director) at Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. The IO is responsible for the collection and reporting of financial and physical performance of different types of farms and undertaking data checking, analysis and reporting. The person appointed will work within the existing team of IOs and will be responsible to the Director of the FBS Unit. The main duties will be: Recruit and arrange visits to farms in Wales to collect financial and physical data. Process data for the calculation of income statistics, gross margins, cost of production and other performance indicators. This analysis involves the use of Excel spreadsheet-based database systems, standardised across the UK. Report back and maintain on-going relationships with participating farmers. Analysis of group data and feedback to farmers (with assistance from colleagues). Assist in the production of annual reports and other publications. To assist the FBS Director with research projects linked to the FBS, including acquisition and interpretation of FBS data. Maintain an awareness of developments in policy and markets relating to farmers to enable interpretation of results in annual reports. Provide interface with the FBS in Wales and UK. This entails, inter alia, representing the Department at agricultural and related shows, exhibitions, demonstrations and student recruitment fairs. IOs may also be involved in the planning of events, other publications, and the preparation of display material in conjunction with the Department's academic and technical staff. Other duties associated with the teaching, demonstrating and research activities of the Department as may be required. These duties are likely to be of two main kinds: Assisting lecturing staff in workshops, practical classes and projects devoted to student farm visits, book-keeping, farm accounts analysis and farm management performance appraisal. Participating in farming-related research projects undertaken by the Department as and when these arise and when FBS duties permit. To undertake health and safety duties and responsibilities appropriate to the post. To be committed to the University's Equal Opportunities Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. To be committed to your own development and that of other staff through the effective use of the University's Effective Contribution Scheme. Any other reasonable duties requested commensurate with the grade of this role. The Candidate(s) As a first-class communicator and a good team player you will work within a highly motivated team and be able to demonstrate a thorough understanding of farm accounts, practical farm experience and farm management and demonstrate a good understanding of Microsoft Office and competence in the use of its suite of programmes and in particular with spreadsheets. Research experience and fluency in Welsh would be further advantages. Your main duties will involve the collection of physical and financial data from farmers participating in the FBS in Wales and the analysis of farm accounts. Participation in additional studies, analysis and the associated teaching and research activities of the Department may also be expected. The appointment will also include an administrative role including office management tasks. Who you are - Qualifications, Experience, Knowledge and Skills required Essential Full valid UK driving licence, or equivalent right to drive in the UK. An Honours degree or equivalent qualification in Agriculture, Ag-business, Ag Economics or a related Agricultural subject. A strong interest in and a good knowledge and experience, of UK agricultural production, management, administration, and practice. Sound administrative and organisational competencies. Willingness to embrace the need to work flexibly as demanded, on occasions, by the irregular demands of the post. Trustworthiness and respectful of confidential information. Numeric skills and computer literacy, with good attention to detail and accuracy. Excellent working knowledge of Excel and good knowledge of computing packages. Excellent communication and presentational skills. Good interpersonal skills with a wide range of people. Self-motivation, with a willingness to take initiatives and responsibility. An ability to understand the bilingual nature of the University and an awareness of the procedures in place to support working bilingually. Desirable Clean UK driving licence Practical UK farming / vocational qualifications. Agricultural social science related research experience. Experience in recording and analysing UK farm accounts. Very good understanding and working knowledge of British accounting principles. Willingness to embrace the need to work flexibly as required, at times, by the irregular requirements of the job. Excellent knowledge of UK farm business management. Experience of working with farmers; gaining/retaining cooperation and confidence. Oral (spoken) and Written Welsh Level C1. More information on Welsh Language Levels can be found at: How to apply To promote a flexible workforce, the University will consider applications from individuals seeking full time, part time, job share, or term time only working arrangements. Applications for this role must be made through jobs.aber.ac.uk. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Benefits Flexible working policy 36.5 - hour week for full-time roles Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days Commitment to Professional Development Enhanced contribution to our workplace pension schemes Staff recognition and reward schemes Opportunity to learn the Welsh language for free Staff relocation bursary Maternity, Paternity, Parental and Adoption Leave Staff discount for gym facilities, hospitality, and retail on campus. Please keep reading We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Employment Visa Under the UK Government's points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.
Mar 07, 2026
Full time
The Role You will be a highly professional, determined individual joining a strong, committed team. Your main duties will involve the collection of physical and financial data from farmers participating in the Farm Business Survey (FBS) in Wales and the analysis of farm accounts. Participation in additional studies, analysis and the associated teaching and research activities of the Department may also be required including assisting with and responding to enquiries from internal and external sources (for example colleagues within IBERS and the University, banks, consultants & farmers), as requested by the FBS Director, and performing any other duties appropriate to the grade and role of the post holder. Reporting directly to the FBS Director you will work within a highly motivated team and be able to demonstrate a thorough understanding of computing, office administration and farm accounts and a sound knowledge and familiarity with spreadsheets. Social science research experience and fluency in Welsh would be further advantages. To make an informal enquiry, please contact Tony O'Regan (FBS Director) at Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. The IO is responsible for the collection and reporting of financial and physical performance of different types of farms and undertaking data checking, analysis and reporting. The person appointed will work within the existing team of IOs and will be responsible to the Director of the FBS Unit. The main duties will be: Recruit and arrange visits to farms in Wales to collect financial and physical data. Process data for the calculation of income statistics, gross margins, cost of production and other performance indicators. This analysis involves the use of Excel spreadsheet-based database systems, standardised across the UK. Report back and maintain on-going relationships with participating farmers. Analysis of group data and feedback to farmers (with assistance from colleagues). Assist in the production of annual reports and other publications. To assist the FBS Director with research projects linked to the FBS, including acquisition and interpretation of FBS data. Maintain an awareness of developments in policy and markets relating to farmers to enable interpretation of results in annual reports. Provide interface with the FBS in Wales and UK. This entails, inter alia, representing the Department at agricultural and related shows, exhibitions, demonstrations and student recruitment fairs. IOs may also be involved in the planning of events, other publications, and the preparation of display material in conjunction with the Department's academic and technical staff. Other duties associated with the teaching, demonstrating and research activities of the Department as may be required. These duties are likely to be of two main kinds: Assisting lecturing staff in workshops, practical classes and projects devoted to student farm visits, book-keeping, farm accounts analysis and farm management performance appraisal. Participating in farming-related research projects undertaken by the Department as and when these arise and when FBS duties permit. To undertake health and safety duties and responsibilities appropriate to the post. To be committed to the University's Equal Opportunities Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. To be committed to your own development and that of other staff through the effective use of the University's Effective Contribution Scheme. Any other reasonable duties requested commensurate with the grade of this role. The Candidate(s) As a first-class communicator and a good team player you will work within a highly motivated team and be able to demonstrate a thorough understanding of farm accounts, practical farm experience and farm management and demonstrate a good understanding of Microsoft Office and competence in the use of its suite of programmes and in particular with spreadsheets. Research experience and fluency in Welsh would be further advantages. Your main duties will involve the collection of physical and financial data from farmers participating in the FBS in Wales and the analysis of farm accounts. Participation in additional studies, analysis and the associated teaching and research activities of the Department may also be expected. The appointment will also include an administrative role including office management tasks. Who you are - Qualifications, Experience, Knowledge and Skills required Essential Full valid UK driving licence, or equivalent right to drive in the UK. An Honours degree or equivalent qualification in Agriculture, Ag-business, Ag Economics or a related Agricultural subject. A strong interest in and a good knowledge and experience, of UK agricultural production, management, administration, and practice. Sound administrative and organisational competencies. Willingness to embrace the need to work flexibly as demanded, on occasions, by the irregular demands of the post. Trustworthiness and respectful of confidential information. Numeric skills and computer literacy, with good attention to detail and accuracy. Excellent working knowledge of Excel and good knowledge of computing packages. Excellent communication and presentational skills. Good interpersonal skills with a wide range of people. Self-motivation, with a willingness to take initiatives and responsibility. An ability to understand the bilingual nature of the University and an awareness of the procedures in place to support working bilingually. Desirable Clean UK driving licence Practical UK farming / vocational qualifications. Agricultural social science related research experience. Experience in recording and analysing UK farm accounts. Very good understanding and working knowledge of British accounting principles. Willingness to embrace the need to work flexibly as required, at times, by the irregular requirements of the job. Excellent knowledge of UK farm business management. Experience of working with farmers; gaining/retaining cooperation and confidence. Oral (spoken) and Written Welsh Level C1. More information on Welsh Language Levels can be found at: How to apply To promote a flexible workforce, the University will consider applications from individuals seeking full time, part time, job share, or term time only working arrangements. Applications for this role must be made through jobs.aber.ac.uk. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Benefits Flexible working policy 36.5 - hour week for full-time roles Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days Commitment to Professional Development Enhanced contribution to our workplace pension schemes Staff recognition and reward schemes Opportunity to learn the Welsh language for free Staff relocation bursary Maternity, Paternity, Parental and Adoption Leave Staff discount for gym facilities, hospitality, and retail on campus. Please keep reading We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Employment Visa Under the UK Government's points-based system scheme, this role does not meet the criteria to be sponsored by Aberystwyth University (AU) for a Skilled Worker Route (SWR) application.
Health and Safety Catering Manager Job Title: Health and Safety Catering Manager - Contract Department: Catering / Facilities Reports To: General Manager Location: DN40 Salary: £19.23/hour Contract: Fixed-term till August 31st Essential Requirements NEBOSH FULL CLEAN UK DRIVING LICENCE Job Purpose The Health and Safety Catering Manager is responsible for ensuring that all catering operations are compliant with statutory food safety, health and safety legislation, and organisational policies. This role provides leadership, training, and oversight to maintain the highest standards of hygiene, safety, and operational excellence across all food preparation, service, and storage areas. Key Responsibilities Health & Safety Management Develop, implement, and monitor health and safety policies, risk assessments, and safe systems of work across catering operations. Ensure full compliance with UK legislation including Food Safety Act 1990, Food Hygiene Regulations, HACCP, COSHH, and Health and Safety at Work Act 1974. Conduct regular H&S audits and inspections of all catering environments, equipment, and workflows. Investigate accidents, near misses, and incidents; produce reports and follow-up actions. Liaise with Environmental Health Officers (EHOs), auditors, and external inspectors. Food Safety & Hygiene Lead on creating, implementing, and maintaining Food Safety Management Systems based on HACCP principles. Oversee temperature control logs, cleaning schedules, allergen procedures, and food storage compliance. Ensure adherence to cross-contamination controls and proper personal hygiene standards. Monitor supplier compliance and food delivery processes. Training & Staff Development Deliver ongoing training for catering staff in: Food hygiene (Level 2/3) Allergen management Manual handling COSHH Safer food, better business Maintain accurate staff training records and ensure all mandatory certifications are up to date. Support team leaders and supervisors to promote a strong safety culture. Operational Oversight Work closely with Catering Managers, Chefs, and Supervisors to ensure safe workflows and consistent standards. Assist in the development of operational procedures, kitchen layouts, and equipment specifications to maximise safety. Monitor and evaluate supplier performance relating to food safety. Ensure proper maintenance, servicing, and cleaning of all catering equipment. Emergency Preparedness Develop emergency procedures for fire, equipment failure, contamination incidents, and allergen exposures. Support evacuation procedures and ensure all catering staff understand emergency roles. Lead on food safety investigations during contamination or recall events. Skills & Experience Required Essential Level 3 or higher in Food Safety & Hygiene (Level 4 preferred). NEBOSH / IOSH health & safety qualification (or willingness to work towards). Proven experience in a catering or hospitality safety management role. Strong knowledge of HACCP, COSHH, risk assessments, and food safety law. Excellent communication and training delivery skills. Ability to work independently and manage multiple locations or units. Strong audit and reporting skills. Desirable Experience in education, healthcare, corporate catering, or large-scale hospitality. First Aid qualification. Experience with EHO inspections. Knowledge of allergen regulations and cross-contamination management. Personal Qualities Highly organised and detail-focused. Confident, supportive leader with a positive and proactive approach. Passionate about maintaining the highest safety standards. Strong problem-solver with the ability to work under pressure. Approachable and able to coach and motivate staff at all levels. Working Conditions Mixture of office-based work, onsite kitchen inspections, and staff training. Requires flexible working including occasional early mornings, evenings, or weekends. Travel between sites may be required (depending on organisation). Apply online or send a Cv and cover letter to JBRP1_UKTJ
Mar 07, 2026
Full time
Health and Safety Catering Manager Job Title: Health and Safety Catering Manager - Contract Department: Catering / Facilities Reports To: General Manager Location: DN40 Salary: £19.23/hour Contract: Fixed-term till August 31st Essential Requirements NEBOSH FULL CLEAN UK DRIVING LICENCE Job Purpose The Health and Safety Catering Manager is responsible for ensuring that all catering operations are compliant with statutory food safety, health and safety legislation, and organisational policies. This role provides leadership, training, and oversight to maintain the highest standards of hygiene, safety, and operational excellence across all food preparation, service, and storage areas. Key Responsibilities Health & Safety Management Develop, implement, and monitor health and safety policies, risk assessments, and safe systems of work across catering operations. Ensure full compliance with UK legislation including Food Safety Act 1990, Food Hygiene Regulations, HACCP, COSHH, and Health and Safety at Work Act 1974. Conduct regular H&S audits and inspections of all catering environments, equipment, and workflows. Investigate accidents, near misses, and incidents; produce reports and follow-up actions. Liaise with Environmental Health Officers (EHOs), auditors, and external inspectors. Food Safety & Hygiene Lead on creating, implementing, and maintaining Food Safety Management Systems based on HACCP principles. Oversee temperature control logs, cleaning schedules, allergen procedures, and food storage compliance. Ensure adherence to cross-contamination controls and proper personal hygiene standards. Monitor supplier compliance and food delivery processes. Training & Staff Development Deliver ongoing training for catering staff in: Food hygiene (Level 2/3) Allergen management Manual handling COSHH Safer food, better business Maintain accurate staff training records and ensure all mandatory certifications are up to date. Support team leaders and supervisors to promote a strong safety culture. Operational Oversight Work closely with Catering Managers, Chefs, and Supervisors to ensure safe workflows and consistent standards. Assist in the development of operational procedures, kitchen layouts, and equipment specifications to maximise safety. Monitor and evaluate supplier performance relating to food safety. Ensure proper maintenance, servicing, and cleaning of all catering equipment. Emergency Preparedness Develop emergency procedures for fire, equipment failure, contamination incidents, and allergen exposures. Support evacuation procedures and ensure all catering staff understand emergency roles. Lead on food safety investigations during contamination or recall events. Skills & Experience Required Essential Level 3 or higher in Food Safety & Hygiene (Level 4 preferred). NEBOSH / IOSH health & safety qualification (or willingness to work towards). Proven experience in a catering or hospitality safety management role. Strong knowledge of HACCP, COSHH, risk assessments, and food safety law. Excellent communication and training delivery skills. Ability to work independently and manage multiple locations or units. Strong audit and reporting skills. Desirable Experience in education, healthcare, corporate catering, or large-scale hospitality. First Aid qualification. Experience with EHO inspections. Knowledge of allergen regulations and cross-contamination management. Personal Qualities Highly organised and detail-focused. Confident, supportive leader with a positive and proactive approach. Passionate about maintaining the highest safety standards. Strong problem-solver with the ability to work under pressure. Approachable and able to coach and motivate staff at all levels. Working Conditions Mixture of office-based work, onsite kitchen inspections, and staff training. Requires flexible working including occasional early mornings, evenings, or weekends. Travel between sites may be required (depending on organisation). Apply online or send a Cv and cover letter to JBRP1_UKTJ
Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 1 /2 days a week in the office Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
Mar 07, 2026
Contractor
Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Perm Role - 1 /2 days a week in the office Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
FIND YOUR BEAT Protecting your streets Caring for your community Taking pride in what you do St Starting Salary: £31,164 per annum Normal working hours: 40 hours per week - working shifts (including nights, evenings and weekends) Various locations across Merseyside Police Constable Entry Programme (PCEP) Merseyside Police FIND YOUR BEAT Protecting your streets Caring for your community Taking pride in what you do Student Police Officer - Police Constable Entry Programme (PCEP) Starting Salary: £29,907 Normal working hours: 40 hours per week - working shifts (including nights, evenings and weekends) Various locations across Merseyside About a Policing Career in Merseyside Police From intelligence operator to armed officer, wherever you see yourself specialising, we'll help you find your beat. Police Officers are the face and voice in the community - they're on the ground, speaking to victims, preventing crime and making a real difference. They come from different walks of life but are united by the same goal - to keep communities safe. From Liverpool's bright lights to Sefton's sandy beaches, you'll be serving a population of 1.5 million and covering a geographical area of 647 square kilometres. Being a part of Merseyside Police is a unique experience. You won't just be building better communities, you'll be building a career that counts. We want our people to reflect the communities we serve, people who can bring diversity of experience, people who are willing to protect our streets. It's not always easy, some days will be tougher than others, but the sense of pride makes it worth every second. About our PCEP Programme It's a two-year programme where you'll focus on learning the skills needed for the job rather than working towards a qualification. It's all about developing the skills, knowledge and behaviours needed to be 'confirmed in rank' as an operational police officer. As a student officer you'll be supported from day one by experienced trainers. You'll get a good mix of working on the front line and time spent learning the theory. You'll also get to experience working in different policing teams to boost your experience and give you a chance to apply your learning. By the time you've completed your two-year probation period - demonstrating that you've gained and continually used your policing knowledge, skills and behaviours, you'll be eligible to be confirmed in rank as a police officer. You'll be amazed at how many different roles there are in policing. When you've finished your training and been confirmed in rank, your first posting will be to either inResponse and Patrol or Local Policing, Uniform Area Investigations/Protecting Vulnerable People. This will give you a fantastic grounding in the nuts and bolts of policing and is the perfect starting point to help decide what direction you'd like your career in policing to take. If you aspire to become a Detective, Merseyside Police runs its own internal detective programme (CID AIDES) for substantive uniform officers who want a change in career. Should you apply and be offered a place on our Police Constable Entry Programme (PCEP) and subsequently are successful in the completion of your 2 year probationary period you would be eligible to request participation onto the CID AIDES programme (how long it will take for your release is dependent upon your strands resource numbers and available detective constable vacancies at the time). We anticipate a high number of applications for this entry route and may close earlier than the advertised closing date so if you think this is the role for you, apply today! Join us and you'll be on the ground, preventing crime and making a real difference to people's lives. It's not always easy, it's not always predictable, but the sense of reward and excitement is like nothing else. Nothing beats being a Merseyside Police Officer Our Recruitment Process Due to Merseyside Police's recruitment requirements for 2026/2027 and the volume of applications we will receive it may be a while before you receive email correspondence as the Force prioritises entry routes based on earliest start date however, please be rest assured that your application will be reviewed. We ask you to regularly check your emails and respond at your earliest convenience to ensure you have sufficient time to progress towards our intakes. We require evidence of Level 2 Maths and English Language GCSEs which can be Grade C/4 and above or Level 2 Functional Skills or equivalent. We can only accept qualifications which are equivalent to this level of Maths and English specifically and cannot accept qualifications in other subjects or degrees. If your qualifications were obtained abroad, a UK ENIC translation will be required to confirm equivalency. Please ensure you have these formal certificates ready to upload to the supporting documents section before applying and do not upload any qualifications that are not relevant. If in the event you have any questions,or you have trouble uploading your qualifications / tattoo images, please send them to at the time of application. Please provide 5 years employment/education history without gaps as part of the experience and education history section of your application form. We will use this information to obtain references with your permission. Our process consists of a number of stages: Initial sift - this will be against the criteria outlined on our Police Constable Entry Programme page here under "Am I eligible to apply" - you need to upload images of qualifications (GCSE Maths and English Language Grade C/4) and any tattoos to progress College of Policing National Sift College of Policing Online Assessment - details about this can be found here- In Force interview assessing your values and behaviours aligned to the expected standards of a Police Officer Pre-employment checks which include references, fitness test, medical, biometrics and vetting. Final offer and confirmation of start date. We anticipate a high number of applications for this new entry route and may close earlier than the advertised closing date so if you think this is the role for you, apply today! Please note: Internal applicants must apply externally using a new personal email address. If you have been unsuccessful for any Police Officer role with Merseyside or any other Home Office force within the past 3 months, you must wait a minimum of 3 months before applying again however this is dependent on the stage you were unsuccessful at. Please contact for further information. About our commitment to Inclusion Building a workforce that represents our communities is important to us. Not only do we aim to attract and keep people with the best skills and highest potential, we want to attract people into policing who may not have considered a career with us before. We particularly welcome applications from females, and black and ethnic minority candidates; these groups are growing, yet are under-represented within Merseyside Police at officer level currently. To help us achieve a workforce that represents our communities, we have a dedicated Inclusion team who work to encourage people from diverse communities to build their career with our force. They also provide support and guidance throughout the job application process to candidates from under-represented groups. To find out more about the support on offer from our dedicated Inclusion team please click here or contact us at .
Mar 06, 2026
Full time
FIND YOUR BEAT Protecting your streets Caring for your community Taking pride in what you do St Starting Salary: £31,164 per annum Normal working hours: 40 hours per week - working shifts (including nights, evenings and weekends) Various locations across Merseyside Police Constable Entry Programme (PCEP) Merseyside Police FIND YOUR BEAT Protecting your streets Caring for your community Taking pride in what you do Student Police Officer - Police Constable Entry Programme (PCEP) Starting Salary: £29,907 Normal working hours: 40 hours per week - working shifts (including nights, evenings and weekends) Various locations across Merseyside About a Policing Career in Merseyside Police From intelligence operator to armed officer, wherever you see yourself specialising, we'll help you find your beat. Police Officers are the face and voice in the community - they're on the ground, speaking to victims, preventing crime and making a real difference. They come from different walks of life but are united by the same goal - to keep communities safe. From Liverpool's bright lights to Sefton's sandy beaches, you'll be serving a population of 1.5 million and covering a geographical area of 647 square kilometres. Being a part of Merseyside Police is a unique experience. You won't just be building better communities, you'll be building a career that counts. We want our people to reflect the communities we serve, people who can bring diversity of experience, people who are willing to protect our streets. It's not always easy, some days will be tougher than others, but the sense of pride makes it worth every second. About our PCEP Programme It's a two-year programme where you'll focus on learning the skills needed for the job rather than working towards a qualification. It's all about developing the skills, knowledge and behaviours needed to be 'confirmed in rank' as an operational police officer. As a student officer you'll be supported from day one by experienced trainers. You'll get a good mix of working on the front line and time spent learning the theory. You'll also get to experience working in different policing teams to boost your experience and give you a chance to apply your learning. By the time you've completed your two-year probation period - demonstrating that you've gained and continually used your policing knowledge, skills and behaviours, you'll be eligible to be confirmed in rank as a police officer. You'll be amazed at how many different roles there are in policing. When you've finished your training and been confirmed in rank, your first posting will be to either inResponse and Patrol or Local Policing, Uniform Area Investigations/Protecting Vulnerable People. This will give you a fantastic grounding in the nuts and bolts of policing and is the perfect starting point to help decide what direction you'd like your career in policing to take. If you aspire to become a Detective, Merseyside Police runs its own internal detective programme (CID AIDES) for substantive uniform officers who want a change in career. Should you apply and be offered a place on our Police Constable Entry Programme (PCEP) and subsequently are successful in the completion of your 2 year probationary period you would be eligible to request participation onto the CID AIDES programme (how long it will take for your release is dependent upon your strands resource numbers and available detective constable vacancies at the time). We anticipate a high number of applications for this entry route and may close earlier than the advertised closing date so if you think this is the role for you, apply today! Join us and you'll be on the ground, preventing crime and making a real difference to people's lives. It's not always easy, it's not always predictable, but the sense of reward and excitement is like nothing else. Nothing beats being a Merseyside Police Officer Our Recruitment Process Due to Merseyside Police's recruitment requirements for 2026/2027 and the volume of applications we will receive it may be a while before you receive email correspondence as the Force prioritises entry routes based on earliest start date however, please be rest assured that your application will be reviewed. We ask you to regularly check your emails and respond at your earliest convenience to ensure you have sufficient time to progress towards our intakes. We require evidence of Level 2 Maths and English Language GCSEs which can be Grade C/4 and above or Level 2 Functional Skills or equivalent. We can only accept qualifications which are equivalent to this level of Maths and English specifically and cannot accept qualifications in other subjects or degrees. If your qualifications were obtained abroad, a UK ENIC translation will be required to confirm equivalency. Please ensure you have these formal certificates ready to upload to the supporting documents section before applying and do not upload any qualifications that are not relevant. If in the event you have any questions,or you have trouble uploading your qualifications / tattoo images, please send them to at the time of application. Please provide 5 years employment/education history without gaps as part of the experience and education history section of your application form. We will use this information to obtain references with your permission. Our process consists of a number of stages: Initial sift - this will be against the criteria outlined on our Police Constable Entry Programme page here under "Am I eligible to apply" - you need to upload images of qualifications (GCSE Maths and English Language Grade C/4) and any tattoos to progress College of Policing National Sift College of Policing Online Assessment - details about this can be found here- In Force interview assessing your values and behaviours aligned to the expected standards of a Police Officer Pre-employment checks which include references, fitness test, medical, biometrics and vetting. Final offer and confirmation of start date. We anticipate a high number of applications for this new entry route and may close earlier than the advertised closing date so if you think this is the role for you, apply today! Please note: Internal applicants must apply externally using a new personal email address. If you have been unsuccessful for any Police Officer role with Merseyside or any other Home Office force within the past 3 months, you must wait a minimum of 3 months before applying again however this is dependent on the stage you were unsuccessful at. Please contact for further information. About our commitment to Inclusion Building a workforce that represents our communities is important to us. Not only do we aim to attract and keep people with the best skills and highest potential, we want to attract people into policing who may not have considered a career with us before. We particularly welcome applications from females, and black and ethnic minority candidates; these groups are growing, yet are under-represented within Merseyside Police at officer level currently. To help us achieve a workforce that represents our communities, we have a dedicated Inclusion team who work to encourage people from diverse communities to build their career with our force. They also provide support and guidance throughout the job application process to candidates from under-represented groups. To find out more about the support on offer from our dedicated Inclusion team please click here or contact us at .
Train to become a Detective while gaining practical, hands-on policing experience. Do you have a passion for solving puzzles? Are you a seeker of truth? Do you want a career that supports your community and provides job satisfaction? If so, join West Midlands Police as a Detective Constable through our Detective PCEP route. As a Detective Constable, you'll investigate complex cases, uncover hidden truths, and deliver justice to those who need it most. You'll provide critical support for victims of crime while engaging with the community to build trust and achieve successful case outcomes. No two days are the same, and you could work in departments such as the Public Protection Unit (PPU), FCID, Homicide, or Regional Organised Crime Unit (ROCU). If you already have an active application to become a Police Officer, please do not submit another. You can log into Oracle to check the progress of your existing application. If you were successful in becoming a Police Officer within the past 3 months, please do not reapply. Unfortunately, we are unable to accept new applications if you were unsuccessful within the past 3 months. About the Detective PCEP Programme Vocational Route- A two-year, work-based programme designed for individuals who want to pursue a career as a Detective without studying towards a degree. Initial Training- 22 weeks at Tally Ho! Training Center, combining classroom-based and practical on-the-job learning. Frontline Experience- Year 1 focuses on training as a uniformed Police Constable with Response and Neighbourhood teams, responding to emergency calls and working shifts on a 24/7 basis. Detective Specialism- Year 2 shifts focus to investigations, with attachments to operational teams handling complex and serious crimes. Future Opportunities- Upon completion of probation, you will become a fully qualified Detective, with opportunities for promotion and specialisation in areas such as Counter Terrorism, Serious & Organised Crime, Fraud, and County Lines. What's in it for you? Starting salary:£31,164.00, rising annually up to £50,256.00 within seven years. 25 days' annual leave, rising to 30 after five years. Extensive benefits, including a pension scheme, employee support, staff networks, and professional development opportunities. See our benefits website for more details. A career that matters - make a lasting impact on communities while developing your skills and future. Who can apply? You must have: Level 2 English (Grade C/4 or above) AND Level 3 qualification, 2 A-levels, or an equivalent qualification recognised by UK NARIC. OR 12 months relevant policing experience (e.g., Special Constables, PCSOs, PSI/PSIOs, Detention/Escort Officers, Force Contact). OR 18 months current military service in place of Level 3 qualification. Only final certificates will be accepted, these must be uploaded with your application. Visit our careers website for more information about the qualifications required for different career routes. Fitness, Medical & Vetting Must meet the bleep test standard of 5.4. Must pass medical checks, which may include drug and fitness testing. Must pass our required vetting checks. See our Vetting FAQ for more information. Residency & Nationality Lived in the UK for the past three years. Must be a British, Irish, or EEA national, or have the right to work in the UK without restrictions. Application Process Our careers website provides a step-by-step breakdown of the application process. Training & Probation- A two-year, vocational programme combining practical policing experience with Detective specialism training.
Mar 06, 2026
Full time
Train to become a Detective while gaining practical, hands-on policing experience. Do you have a passion for solving puzzles? Are you a seeker of truth? Do you want a career that supports your community and provides job satisfaction? If so, join West Midlands Police as a Detective Constable through our Detective PCEP route. As a Detective Constable, you'll investigate complex cases, uncover hidden truths, and deliver justice to those who need it most. You'll provide critical support for victims of crime while engaging with the community to build trust and achieve successful case outcomes. No two days are the same, and you could work in departments such as the Public Protection Unit (PPU), FCID, Homicide, or Regional Organised Crime Unit (ROCU). If you already have an active application to become a Police Officer, please do not submit another. You can log into Oracle to check the progress of your existing application. If you were successful in becoming a Police Officer within the past 3 months, please do not reapply. Unfortunately, we are unable to accept new applications if you were unsuccessful within the past 3 months. About the Detective PCEP Programme Vocational Route- A two-year, work-based programme designed for individuals who want to pursue a career as a Detective without studying towards a degree. Initial Training- 22 weeks at Tally Ho! Training Center, combining classroom-based and practical on-the-job learning. Frontline Experience- Year 1 focuses on training as a uniformed Police Constable with Response and Neighbourhood teams, responding to emergency calls and working shifts on a 24/7 basis. Detective Specialism- Year 2 shifts focus to investigations, with attachments to operational teams handling complex and serious crimes. Future Opportunities- Upon completion of probation, you will become a fully qualified Detective, with opportunities for promotion and specialisation in areas such as Counter Terrorism, Serious & Organised Crime, Fraud, and County Lines. What's in it for you? Starting salary:£31,164.00, rising annually up to £50,256.00 within seven years. 25 days' annual leave, rising to 30 after five years. Extensive benefits, including a pension scheme, employee support, staff networks, and professional development opportunities. See our benefits website for more details. A career that matters - make a lasting impact on communities while developing your skills and future. Who can apply? You must have: Level 2 English (Grade C/4 or above) AND Level 3 qualification, 2 A-levels, or an equivalent qualification recognised by UK NARIC. OR 12 months relevant policing experience (e.g., Special Constables, PCSOs, PSI/PSIOs, Detention/Escort Officers, Force Contact). OR 18 months current military service in place of Level 3 qualification. Only final certificates will be accepted, these must be uploaded with your application. Visit our careers website for more information about the qualifications required for different career routes. Fitness, Medical & Vetting Must meet the bleep test standard of 5.4. Must pass medical checks, which may include drug and fitness testing. Must pass our required vetting checks. See our Vetting FAQ for more information. Residency & Nationality Lived in the UK for the past three years. Must be a British, Irish, or EEA national, or have the right to work in the UK without restrictions. Application Process Our careers website provides a step-by-step breakdown of the application process. Training & Probation- A two-year, vocational programme combining practical policing experience with Detective specialism training.
NUPAS are recruiting a Health, Safety and Estates Manager to join our growing team. Working 37.5 hours per week across 5 days, the successful candidate will be responsible for all Health & Safety matters at NUPAS, alongside Estates responsibilities for 5 main hubs within NUPAS's estates profile across the Midlands and North-West. This is an opportunity for a pro active and dynamic individual to work for one of the leading organisations supporting women's reproductive choices. As such, it is essential that you share our values and feel as passionate about the right to choose, as we do. The Health, Safety & Estates Manager will work closely with the Chief Executive Officer, Risk, Quality and Patient Safety Lead, Head of Operations, Regional Managers and external partner organisations to support the safe and effective delivery of our services, while championing a positive culture throughout all levels of the Organisation. For further details please contact This advert will close early if there are a lot of applicants, so we encourage you to apply early. Main duties of the job Develop and implement a robust Health & Safety management system for NUPAS, promoting the delivery of high standards of Health & Safety management across all our activities. Review, update, and implement all relevant Health & Safety policies and procedures to ensure compliance with legislation and guidance, while accurately reflecting our work activities and operations. Develop and implement a proactive audit and inspection programme to identify risks, drive continuous improvement and ensure ongoing compliance. Develop and manage the organisation's Health & Safety training strategy, ensuring that systems are in place to identify training needs and monitor training attendance. Promote and embed a positive Health & Safety culture throughout all levels of the organisation through proactive engagement, visible leadership and targeted initiatives. Oversee the development and review of safe systems of work for work activities, ensuring compliance through a program of proactive audits across our hubs. Lead investigations for all accidents, near misses and other relevant incidents, ensuring root cause is identified, reasonable controls are implemented and all statutory reporting requirements are met (such as RIDDOR). Provide expert professional advice and support regarding health, safety and estate matters to all NUPAS staff, ensuring there are clear routes for who to contact when out of hours and during periods of leave. Act as a point of contact for regulators and external auditors in relation to Health & Safety and estates compliance. Maintain up-to-date knowledge of relevant legislative frameworks, guidance, industry best practice and emerging improvements, ensuring all relevant team members are informed of changes in a timely manner. Develop and manage an effective Planned Preventative Maintenance (PPM) system to ensure statutory compliance and effective estates management, including fire safety, asbestos, legionella, electrical safety and gas safety. Prepare and deliver regular updates to the NUPAS Executive Leadership Team, including current performance levels against KPIs and emerging risks, in line with the organisation's requirements. Ensure appropriate maintenance and security arrangements are in place across five main hubs to oversee all upkeep, repairs, refurbishments and equipment maintenance. Coordinate and oversee approved contractors and suppliers to ensure compliance, performance and value for money. Always uphold and adhere to NUPAS Values and Strategic Objectives. Work unsupervised using own judgement and decision making skills on day to day operational and strategic issues. Maintain a professional work ethic and promote professionalism within the organisation. Full JD in attachments. About us NUPAS is one of the leading organisations supporting women's reproductive choices. Pro choice is a must. The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience. NUPAS is committed to safeguarding and safeguarding children, young people and vulnerable adults is everyone's responsibility. DBS checks are standard on all prospective employees, the level of this check will be determined by the job type. All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty. The post holder will, in support of the NUPAS values, ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly. Location This is a national based role. The office-based element of the role will be at our Head office in Birmingham or at one of our nationwide clinics. Person Specification Experience Proven ability to promote and embed a positive Health & Safety culture. Demonstrable experience in developing risk assessment, conducting inspections/audits and undertaking incident investigations (including working knowledge of RIDDOR reporting). Strong working knowledge statutory compliance requirements relevant to estates (including fire safety, asbestos, legionella, electrical and gas safety). Full UK Driving Licence. Strong leadership, mentoring and stakeholder management skills. Excellent written and verbal communication skills, including report writing and presenting to senior stakeholders. Experience with one or more of the following: Managing Health & Safety across multiple sites. Working in healthcare, charity or similar regulated environments (e.g. CQC). Developing and implementing formal Health & Safety management systems (such as ISO45001). Managing contractors and ensuring compliance with health, safety and regulatory standards. Managing budgets and delivering value for money. Developing and managing Planned Preventative Maintenance (PPM) systems. Using digital compliance and training management systems. Qualifications Minimum of 5 years in a Health & Safety role at management level. Minimum of a NEBOSH General Certificate (or equivalent Level 3 Health & Safety qualification). Evidence of ongoing Continuing Professional Development (CPD). Higher level Health & Safety qualification (NEBOSH Diploma or equivalent Level 6 NVQ). Relevant qualification in Facilities or Estates Management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Chief Executive Officer & Executive Director
Mar 06, 2026
Full time
NUPAS are recruiting a Health, Safety and Estates Manager to join our growing team. Working 37.5 hours per week across 5 days, the successful candidate will be responsible for all Health & Safety matters at NUPAS, alongside Estates responsibilities for 5 main hubs within NUPAS's estates profile across the Midlands and North-West. This is an opportunity for a pro active and dynamic individual to work for one of the leading organisations supporting women's reproductive choices. As such, it is essential that you share our values and feel as passionate about the right to choose, as we do. The Health, Safety & Estates Manager will work closely with the Chief Executive Officer, Risk, Quality and Patient Safety Lead, Head of Operations, Regional Managers and external partner organisations to support the safe and effective delivery of our services, while championing a positive culture throughout all levels of the Organisation. For further details please contact This advert will close early if there are a lot of applicants, so we encourage you to apply early. Main duties of the job Develop and implement a robust Health & Safety management system for NUPAS, promoting the delivery of high standards of Health & Safety management across all our activities. Review, update, and implement all relevant Health & Safety policies and procedures to ensure compliance with legislation and guidance, while accurately reflecting our work activities and operations. Develop and implement a proactive audit and inspection programme to identify risks, drive continuous improvement and ensure ongoing compliance. Develop and manage the organisation's Health & Safety training strategy, ensuring that systems are in place to identify training needs and monitor training attendance. Promote and embed a positive Health & Safety culture throughout all levels of the organisation through proactive engagement, visible leadership and targeted initiatives. Oversee the development and review of safe systems of work for work activities, ensuring compliance through a program of proactive audits across our hubs. Lead investigations for all accidents, near misses and other relevant incidents, ensuring root cause is identified, reasonable controls are implemented and all statutory reporting requirements are met (such as RIDDOR). Provide expert professional advice and support regarding health, safety and estate matters to all NUPAS staff, ensuring there are clear routes for who to contact when out of hours and during periods of leave. Act as a point of contact for regulators and external auditors in relation to Health & Safety and estates compliance. Maintain up-to-date knowledge of relevant legislative frameworks, guidance, industry best practice and emerging improvements, ensuring all relevant team members are informed of changes in a timely manner. Develop and manage an effective Planned Preventative Maintenance (PPM) system to ensure statutory compliance and effective estates management, including fire safety, asbestos, legionella, electrical safety and gas safety. Prepare and deliver regular updates to the NUPAS Executive Leadership Team, including current performance levels against KPIs and emerging risks, in line with the organisation's requirements. Ensure appropriate maintenance and security arrangements are in place across five main hubs to oversee all upkeep, repairs, refurbishments and equipment maintenance. Coordinate and oversee approved contractors and suppliers to ensure compliance, performance and value for money. Always uphold and adhere to NUPAS Values and Strategic Objectives. Work unsupervised using own judgement and decision making skills on day to day operational and strategic issues. Maintain a professional work ethic and promote professionalism within the organisation. Full JD in attachments. About us NUPAS is one of the leading organisations supporting women's reproductive choices. Pro choice is a must. The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience. NUPAS is committed to safeguarding and safeguarding children, young people and vulnerable adults is everyone's responsibility. DBS checks are standard on all prospective employees, the level of this check will be determined by the job type. All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty. The post holder will, in support of the NUPAS values, ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly. Location This is a national based role. The office-based element of the role will be at our Head office in Birmingham or at one of our nationwide clinics. Person Specification Experience Proven ability to promote and embed a positive Health & Safety culture. Demonstrable experience in developing risk assessment, conducting inspections/audits and undertaking incident investigations (including working knowledge of RIDDOR reporting). Strong working knowledge statutory compliance requirements relevant to estates (including fire safety, asbestos, legionella, electrical and gas safety). Full UK Driving Licence. Strong leadership, mentoring and stakeholder management skills. Excellent written and verbal communication skills, including report writing and presenting to senior stakeholders. Experience with one or more of the following: Managing Health & Safety across multiple sites. Working in healthcare, charity or similar regulated environments (e.g. CQC). Developing and implementing formal Health & Safety management systems (such as ISO45001). Managing contractors and ensuring compliance with health, safety and regulatory standards. Managing budgets and delivering value for money. Developing and managing Planned Preventative Maintenance (PPM) systems. Using digital compliance and training management systems. Qualifications Minimum of 5 years in a Health & Safety role at management level. Minimum of a NEBOSH General Certificate (or equivalent Level 3 Health & Safety qualification). Evidence of ongoing Continuing Professional Development (CPD). Higher level Health & Safety qualification (NEBOSH Diploma or equivalent Level 6 NVQ). Relevant qualification in Facilities or Estates Management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Chief Executive Officer & Executive Director
JOB PURPOSE The purpose of the role is to assist in the development and implementation of the Academy's Sports Science plan in line with the Club's overall strategy for developing elite players. Focus will primarily be on the development of the following areas of support: Strength and conditioning - pitch & gym based work. Diet and nutrition. Sports Science - including physiology, biomechanics, physical testing and measurement. Overall delivery of targets and the running of Luton Town Football Club 2020 Ltd (LTFC), with particular focus on the fitness of LTFC playing staff. To commit to the collective decisions of the Board. KEY RESPONSIBILITIES To assist the Head of Academy Sport Science in delivering all relevant aspects in line with the Club's strategic objectives and the Elite Player Performance Plan (EPPP). To work in tandem with all other Sports Science, Medical staff and Coaching staff. Provide sport science support to U9-14 players on training days. Provide sport science support for U9-14 players undergoing the rehabilitation process. Assist with sport science support for U15-16 players. To ensure that the appropriate sport science information is added to each player's Performance Clock. To assist the Head of Academy Sport Science in ensuring that all players graduating from the Academy whether into the Development/Professional squads, or leaving the Club, do so with a completed sport science player performance record as required by the EPPP guidelines. To undertake personal CPD as appropriate to meet the demands of the role. To assist the Head of Academy Sport Science with regards to sport science / strength and conditioning programmes for all age groups in the Academy, to monitor progress of players, and to ensure that the requirements of the EPPP in relation to National Testing initiatives are met. In particular, to deliver support to the Academy's U9-14 players under the guidance of the Head of Academy Sport Science. To implement effective testing in the following areas: age appropriate physical screening anthropometric assessments physiological/fitness testing movement and posture/functioning screening predictive testing of size and shape/maturation measurement. Health & Safety Employee requirements: Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club's Health & Safety Policy. Consider the Health & Safety implications of all actions and inaction within your role. Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your role. Follow and adhere to; safe management systems and working practices in line with the Club's Health & Safety Policy. Ensure you have been briefed and are confident in using any equipment prior to use and seek guidance from your line manager as required. Regularly review risk assessments, safe working, and management systems associated with your role. Liaise regularly with the Club's appointed Health & Safety representatives to support and maintain compliance. Maintain records of all Health & Safety issues within your role and area of responsibility. MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION Education/Qualifications/Training Essentials BSc in Sports Science or sub-discipline. Valid FA Safeguarding Children Certificate. Hold an enhanced DBS check. FA Emergency First Aid in Football. Desirables MSc in a related discipline or working towards. BASES / UKSCA Accreditation or working towards. Specific Experience Excellent IT skills and experience in use of all Microsoft Office products. Committed and driven by deadlines and results. Ability to turn ideas into deliverables with minimal supervision. Abilities/Skills/Knowledge Must Committed, enthusiastic and passionate about Luton Town Football Club. Ability to work as part of a team as well as using one's own initiative. Able to communicate effectively with players, parents and fellow staff members at all levels. Able to adapt to the demands of the job and needs of the players / coaches. Willing to follow and promote the philosophy of the football club. Be an ambassador for Luton Town Football Club presenting the club in a positive image at all times. Additional Information This is a part time role (approx. 14 hours per week). Applicants must be eligible to live and work in the UK. SAFEGUARDING STATEMENT The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance. The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures. EQUALITY STATEMENT The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club's Equality, Diversity and Inclusion Policy. The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.
Mar 06, 2026
Full time
JOB PURPOSE The purpose of the role is to assist in the development and implementation of the Academy's Sports Science plan in line with the Club's overall strategy for developing elite players. Focus will primarily be on the development of the following areas of support: Strength and conditioning - pitch & gym based work. Diet and nutrition. Sports Science - including physiology, biomechanics, physical testing and measurement. Overall delivery of targets and the running of Luton Town Football Club 2020 Ltd (LTFC), with particular focus on the fitness of LTFC playing staff. To commit to the collective decisions of the Board. KEY RESPONSIBILITIES To assist the Head of Academy Sport Science in delivering all relevant aspects in line with the Club's strategic objectives and the Elite Player Performance Plan (EPPP). To work in tandem with all other Sports Science, Medical staff and Coaching staff. Provide sport science support to U9-14 players on training days. Provide sport science support for U9-14 players undergoing the rehabilitation process. Assist with sport science support for U15-16 players. To ensure that the appropriate sport science information is added to each player's Performance Clock. To assist the Head of Academy Sport Science in ensuring that all players graduating from the Academy whether into the Development/Professional squads, or leaving the Club, do so with a completed sport science player performance record as required by the EPPP guidelines. To undertake personal CPD as appropriate to meet the demands of the role. To assist the Head of Academy Sport Science with regards to sport science / strength and conditioning programmes for all age groups in the Academy, to monitor progress of players, and to ensure that the requirements of the EPPP in relation to National Testing initiatives are met. In particular, to deliver support to the Academy's U9-14 players under the guidance of the Head of Academy Sport Science. To implement effective testing in the following areas: age appropriate physical screening anthropometric assessments physiological/fitness testing movement and posture/functioning screening predictive testing of size and shape/maturation measurement. Health & Safety Employee requirements: Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club's Health & Safety Policy. Consider the Health & Safety implications of all actions and inaction within your role. Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your role. Follow and adhere to; safe management systems and working practices in line with the Club's Health & Safety Policy. Ensure you have been briefed and are confident in using any equipment prior to use and seek guidance from your line manager as required. Regularly review risk assessments, safe working, and management systems associated with your role. Liaise regularly with the Club's appointed Health & Safety representatives to support and maintain compliance. Maintain records of all Health & Safety issues within your role and area of responsibility. MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION Education/Qualifications/Training Essentials BSc in Sports Science or sub-discipline. Valid FA Safeguarding Children Certificate. Hold an enhanced DBS check. FA Emergency First Aid in Football. Desirables MSc in a related discipline or working towards. BASES / UKSCA Accreditation or working towards. Specific Experience Excellent IT skills and experience in use of all Microsoft Office products. Committed and driven by deadlines and results. Ability to turn ideas into deliverables with minimal supervision. Abilities/Skills/Knowledge Must Committed, enthusiastic and passionate about Luton Town Football Club. Ability to work as part of a team as well as using one's own initiative. Able to communicate effectively with players, parents and fellow staff members at all levels. Able to adapt to the demands of the job and needs of the players / coaches. Willing to follow and promote the philosophy of the football club. Be an ambassador for Luton Town Football Club presenting the club in a positive image at all times. Additional Information This is a part time role (approx. 14 hours per week). Applicants must be eligible to live and work in the UK. SAFEGUARDING STATEMENT The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance. The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures. EQUALITY STATEMENT The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club's Equality, Diversity and Inclusion Policy. The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.
A law enforcement agency in Birmingham is seeking an Accredited Digital Media Trainer to deliver essential training on the examination and evidence use of digital media. This role is crucial for developing the skills of officers in digital investigations, ensuring adherence to legal guidelines. The ideal candidate will possess relevant qualifications and experience in training within the policing environment. Competitive benefits and flexible working options are offered.
Mar 06, 2026
Full time
A law enforcement agency in Birmingham is seeking an Accredited Digital Media Trainer to deliver essential training on the examination and evidence use of digital media. This role is crucial for developing the skills of officers in digital investigations, ensuring adherence to legal guidelines. The ideal candidate will possess relevant qualifications and experience in training within the policing environment. Competitive benefits and flexible working options are offered.
An exciting new opportunity has arisen within WMP's Training department! We are seeking an Accredited Digital Media Trainer to deliver high-quality training in the examination, handling, and evidential use of digital media within policing. The successful candidate will play a key role in developing the capability of officers and staff involved in digital investigation, ensuring compliance with legislation, national guidance, and best practice This role supports operational effectiveness by equipping learners with the knowledge and skills required to lawfully and proportionately manage digital media in criminal investigations. Key Responsibilities Design, deliver, and assess training in digital media and digital investigation practices. Deliver accredited and non-accredited learning in line with College of Policing guidance, force policy, and national standards. Provide instruction on topics including: Digital media handling and continuity Legal frameworks (PACE, CPIA, GDPR, RIPA/IPA where relevant) Digital evidence recovery, review, and disclosure Use of digital extraction and review tools Maintain accurate training records and assessment outcomes. Quality assure learning products and contribute to continuous improvement. Provide subject matter advice to operational teams where appropriate. Maintain professional accreditation and continuous professional development. Skills, Knowledge and Experience Essential: Accredited Digital Media / Digital Investigation qualification (e.g. College of Policing-aligned accreditation or equivalent). Proven experience working with digital media in a policing or law enforcement environment. Experience delivering training or learning interventions to adult learners. Sound knowledge of legislation and national guidance relating to digital evidence. Strong communication and presentation skills. Ability to adapt learning to different roles and levels of experience. Desirable: Recognised training qualification (e.g. Level 3 Award in Education and Training or equivalent) and TEP. Experience of curriculum or learning product development. Knowledge of current and emerging digital technologies and platforms. Experience working within a learning and development or training unit. Hold PIP 2 accreditation. Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. Probationary Policy Under the Probation Policy, if you are currently in your probation period, "during your probationary period you will not be permitted to apply for alternative police staff roles within the Force unless there are exceptional circumstances. In such cases, you would require the support of your line manager prior to applying for alternative roles, and if successful, your probationary period will start over." Secondment Policy For the duration of the secondment, you will be paid at the appropriate rate for the role that you are seconded into. In general terms, the expectation is that this will be the bottom spinal column point for the appropriate grade, as per our standard recruitment process. The only exception to this is where you are seconded to a role of the same grade, in which case your substantive spinal column point should continue to be paid. Where you or your manager feel that you have relevant skills and experience for the role which would require consideration of a higher spinal column point, a salary justification form will need to be completed and sent to the Reward Team for review and consideration in line with usual recruitment processes. If you are seconded into a role of a lower grade than your substantive post, you will receive the maximum spinal column point for that grade. Shift allowances and payments for unsociable or weekend working will only be paid as applicable to the role that you are seconded into (at the applicable rate). In other words, if you receive shift allowance in your substantive role, however the role that you are seconded into doesn't attract a shift allowance you will not receive this for the duration of the secondment. To view the full Secondment Policy please visit: If you are considering applying for this secondment opportunity, please discuss it with your line manager to ensure that you be released from your current role, should you be successful. What We Offer Opportunity to influence and improve digital investigative capability across the force. Ongoing professional development and support to maintain accreditation. Flexible working options (subject to operational requirements). Competitive police staff benefit package. Vetting: Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process. Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test. Interviews: Interview dates to be confirmed. Contact: For further information regarding this role, please contact DI Jason McMahon at . West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants. Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities
Mar 06, 2026
Full time
An exciting new opportunity has arisen within WMP's Training department! We are seeking an Accredited Digital Media Trainer to deliver high-quality training in the examination, handling, and evidential use of digital media within policing. The successful candidate will play a key role in developing the capability of officers and staff involved in digital investigation, ensuring compliance with legislation, national guidance, and best practice This role supports operational effectiveness by equipping learners with the knowledge and skills required to lawfully and proportionately manage digital media in criminal investigations. Key Responsibilities Design, deliver, and assess training in digital media and digital investigation practices. Deliver accredited and non-accredited learning in line with College of Policing guidance, force policy, and national standards. Provide instruction on topics including: Digital media handling and continuity Legal frameworks (PACE, CPIA, GDPR, RIPA/IPA where relevant) Digital evidence recovery, review, and disclosure Use of digital extraction and review tools Maintain accurate training records and assessment outcomes. Quality assure learning products and contribute to continuous improvement. Provide subject matter advice to operational teams where appropriate. Maintain professional accreditation and continuous professional development. Skills, Knowledge and Experience Essential: Accredited Digital Media / Digital Investigation qualification (e.g. College of Policing-aligned accreditation or equivalent). Proven experience working with digital media in a policing or law enforcement environment. Experience delivering training or learning interventions to adult learners. Sound knowledge of legislation and national guidance relating to digital evidence. Strong communication and presentation skills. Ability to adapt learning to different roles and levels of experience. Desirable: Recognised training qualification (e.g. Level 3 Award in Education and Training or equivalent) and TEP. Experience of curriculum or learning product development. Knowledge of current and emerging digital technologies and platforms. Experience working within a learning and development or training unit. Hold PIP 2 accreditation. Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. Probationary Policy Under the Probation Policy, if you are currently in your probation period, "during your probationary period you will not be permitted to apply for alternative police staff roles within the Force unless there are exceptional circumstances. In such cases, you would require the support of your line manager prior to applying for alternative roles, and if successful, your probationary period will start over." Secondment Policy For the duration of the secondment, you will be paid at the appropriate rate for the role that you are seconded into. In general terms, the expectation is that this will be the bottom spinal column point for the appropriate grade, as per our standard recruitment process. The only exception to this is where you are seconded to a role of the same grade, in which case your substantive spinal column point should continue to be paid. Where you or your manager feel that you have relevant skills and experience for the role which would require consideration of a higher spinal column point, a salary justification form will need to be completed and sent to the Reward Team for review and consideration in line with usual recruitment processes. If you are seconded into a role of a lower grade than your substantive post, you will receive the maximum spinal column point for that grade. Shift allowances and payments for unsociable or weekend working will only be paid as applicable to the role that you are seconded into (at the applicable rate). In other words, if you receive shift allowance in your substantive role, however the role that you are seconded into doesn't attract a shift allowance you will not receive this for the duration of the secondment. To view the full Secondment Policy please visit: If you are considering applying for this secondment opportunity, please discuss it with your line manager to ensure that you be released from your current role, should you be successful. What We Offer Opportunity to influence and improve digital investigative capability across the force. Ongoing professional development and support to maintain accreditation. Flexible working options (subject to operational requirements). Competitive police staff benefit package. Vetting: Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process. Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test. Interviews: Interview dates to be confirmed. Contact: For further information regarding this role, please contact DI Jason McMahon at . West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants. Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities
We're currently recruiting a Retail Security Officer to join our store team in Beehive, supporting loss prevention and helping to create a safe, welcoming environment for both colleagues and customers. This is a full-time, permanent role offering flexibility to work daytime, evening and weekend shifts, ideal for someone who enjoys variety and responsibility. Why This Role? As a Retail Security Officer, you'll play a key role in protecting our people, stock and store environment. Working closely with the Store Management Team, you'll help prevent loss, reduce risk and maintain a high standard of safety across the store. What You'll Be Doing Actively monitor the store environment to identify and report incidents Operate and review CCTV systems in line with company policies and procedures Support the enforcement of Health & Safety guidelines Carry out internal investigations into stock loss, theft and fraud Engage professionally with customers and colleagues to resolve situations calmly What We're Looking For We're looking for someone who is alert, confident and level-headed, with a genuine interest in security and customer safety. Essential skills & behaviours: Ability to follow procedures and remain calm in pressured situations Strong verbal and written communication skills Confidence dealing with challenging situations in a professional manner Good judgement, strong work ethic, honesty and integrity A supportive team player who takes pride in doing the right thing What's In It For You A permanent, full-time position with flexible shift patterns Opportunities to progress within our Profit Protection function and wider business A supportive store team and clear operational procedures The chance to build a long-term career with one of the UK's fastest-growing retailers About Us B&M Retail is one of the UK's fastest-growing retailers, and with continued expansion plans, there has never been a better time to join our business. B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where everyone feels valued.
Mar 06, 2026
Full time
We're currently recruiting a Retail Security Officer to join our store team in Beehive, supporting loss prevention and helping to create a safe, welcoming environment for both colleagues and customers. This is a full-time, permanent role offering flexibility to work daytime, evening and weekend shifts, ideal for someone who enjoys variety and responsibility. Why This Role? As a Retail Security Officer, you'll play a key role in protecting our people, stock and store environment. Working closely with the Store Management Team, you'll help prevent loss, reduce risk and maintain a high standard of safety across the store. What You'll Be Doing Actively monitor the store environment to identify and report incidents Operate and review CCTV systems in line with company policies and procedures Support the enforcement of Health & Safety guidelines Carry out internal investigations into stock loss, theft and fraud Engage professionally with customers and colleagues to resolve situations calmly What We're Looking For We're looking for someone who is alert, confident and level-headed, with a genuine interest in security and customer safety. Essential skills & behaviours: Ability to follow procedures and remain calm in pressured situations Strong verbal and written communication skills Confidence dealing with challenging situations in a professional manner Good judgement, strong work ethic, honesty and integrity A supportive team player who takes pride in doing the right thing What's In It For You A permanent, full-time position with flexible shift patterns Opportunities to progress within our Profit Protection function and wider business A supportive store team and clear operational procedures The chance to build a long-term career with one of the UK's fastest-growing retailers About Us B&M Retail is one of the UK's fastest-growing retailers, and with continued expansion plans, there has never been a better time to join our business. B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where everyone feels valued.
We're currently recruiting a Retail Security Officer to join our store team in Lincoln / Waterside, supporting loss prevention and helping to create a safe, welcoming environment for both colleagues and customers. This is a full-time, permanent role offering flexibility to work daytime, evening and weekend shifts, ideal for someone who enjoys variety and responsibility. Why This Role? As a Retail Security Officer, you'll play a key role in protecting our people, stock and store environment. Working closely with the Store Management Team, you'll help prevent loss, reduce risk and maintain a high standard of safety across the store. What You'll Be Doing Actively monitor the store environment to identify and report incidents Operate and review CCTV systems in line with company policies and procedures Support the enforcement of Health & Safety guidelines Carry out internal investigations into stock loss, theft and fraud Engage professionally with customers and colleagues to resolve situations calmly What We're Looking For We're looking for someone who is alert, confident and level-headed, with a genuine interest in security and customer safety. Essential skills & behaviours: Ability to follow procedures and remain calm in pressured situations Strong verbal and written communication skills Confidence dealing with challenging situations in a professional manner Good judgement, strong work ethic, honesty and integrity A supportive team player who takes pride in doing the right thing What's In It For You A permanent, full-time position with flexible shift patterns Opportunities to progress within our Profit Protection function and wider business A supportive store team and clear operational procedures The chance to build a long-term career with one of the UK's fastest-growing retailers About Us B&M Retail is one of the UK's fastest-growing retailers, and with continued expansion plans, there has never been a better time to join our business. B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where everyone feels valued.
Mar 06, 2026
Full time
We're currently recruiting a Retail Security Officer to join our store team in Lincoln / Waterside, supporting loss prevention and helping to create a safe, welcoming environment for both colleagues and customers. This is a full-time, permanent role offering flexibility to work daytime, evening and weekend shifts, ideal for someone who enjoys variety and responsibility. Why This Role? As a Retail Security Officer, you'll play a key role in protecting our people, stock and store environment. Working closely with the Store Management Team, you'll help prevent loss, reduce risk and maintain a high standard of safety across the store. What You'll Be Doing Actively monitor the store environment to identify and report incidents Operate and review CCTV systems in line with company policies and procedures Support the enforcement of Health & Safety guidelines Carry out internal investigations into stock loss, theft and fraud Engage professionally with customers and colleagues to resolve situations calmly What We're Looking For We're looking for someone who is alert, confident and level-headed, with a genuine interest in security and customer safety. Essential skills & behaviours: Ability to follow procedures and remain calm in pressured situations Strong verbal and written communication skills Confidence dealing with challenging situations in a professional manner Good judgement, strong work ethic, honesty and integrity A supportive team player who takes pride in doing the right thing What's In It For You A permanent, full-time position with flexible shift patterns Opportunities to progress within our Profit Protection function and wider business A supportive store team and clear operational procedures The chance to build a long-term career with one of the UK's fastest-growing retailers About Us B&M Retail is one of the UK's fastest-growing retailers, and with continued expansion plans, there has never been a better time to join our business. B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where everyone feels valued.
Recruiting for an ASB Officer/Enforcement Officer to join the team within a local housing association in Bolton , effective immediately. This is a 3-month temp vacancy, full time (36 hours) and l ooking to start as soon as possible, perfect for someone with no notice. Hourly rates are between 21 - 25 depending on experience and whether you choose to be paid PAYE or Umbrella. It is essential to have worked in a similar role previously to be considered. This includes ASB or Enforcement or Neighbourhood Safety. Your new role Manage anti-social behaviour and tenancy enforcement cases, including customer contact, agreeing action plans, investigation and information gathering, maintaining accurate records, and producing correspondence. Identify vulnerable customers and refer them to appropriate support agencies and services as needed. Assist the Neighbourhood Safety team in preparing casework for escalated legal court enforcement actions, including gathering evidence of tenancy breaches as needed. Ensure all possible interventions are considered, and any intervention actions are recorded promptly. What you'll need to succeed Background in ASB / Tenancy Enforcement is a must to be considered. Excellent understanding of anti-social behaviour and tenancy breach issues with the ability to provide effective interventions and support plans. Experience working with customers and communities regarding tenancy enforcement and anti-social behaviour and prevention strategies. A full and clean drivers' licence is required. What you'll get in return Weekly Pay Competitive rates Full time hours Option to be paid PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 06, 2026
Seasonal
Recruiting for an ASB Officer/Enforcement Officer to join the team within a local housing association in Bolton , effective immediately. This is a 3-month temp vacancy, full time (36 hours) and l ooking to start as soon as possible, perfect for someone with no notice. Hourly rates are between 21 - 25 depending on experience and whether you choose to be paid PAYE or Umbrella. It is essential to have worked in a similar role previously to be considered. This includes ASB or Enforcement or Neighbourhood Safety. Your new role Manage anti-social behaviour and tenancy enforcement cases, including customer contact, agreeing action plans, investigation and information gathering, maintaining accurate records, and producing correspondence. Identify vulnerable customers and refer them to appropriate support agencies and services as needed. Assist the Neighbourhood Safety team in preparing casework for escalated legal court enforcement actions, including gathering evidence of tenancy breaches as needed. Ensure all possible interventions are considered, and any intervention actions are recorded promptly. What you'll need to succeed Background in ASB / Tenancy Enforcement is a must to be considered. Excellent understanding of anti-social behaviour and tenancy breach issues with the ability to provide effective interventions and support plans. Experience working with customers and communities regarding tenancy enforcement and anti-social behaviour and prevention strategies. A full and clean drivers' licence is required. What you'll get in return Weekly Pay Competitive rates Full time hours Option to be paid PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We're currently recruiting a Retail Security Officer to join our store team in Southport, supporting loss prevention and helping to create a safe, welcoming environment for both colleagues and customers. This is a full-time, permanent role offering flexibility to work daytime, evening and weekend shifts, ideal for someone who enjoys variety and responsibility. Why This Role? As a Retail Security Officer, you'll play a key role in protecting our people, stock and store environment. Working closely with the Store Management Team, you'll help prevent loss, reduce risk and maintain a high standard of safety across the store. What You'll Be Doing Actively monitor the store environment to identify and report incidents Operate and review CCTV systems in line with company policies and procedures Support the enforcement of Health & Safety guidelines Carry out internal investigations into stock loss, theft and fraud Engage professionally with customers and colleagues to resolve situations calmly What We're Looking For We're looking for someone who is alert, confident and level headed, with a genuine interest in security and customer safety. Essential skills & behaviours: Ability to follow procedures and remain calm in pressured situations Strong verbal and written communication skills Confidence dealing with challenging situations in a professional manner Good judgement, strong work ethic, honesty and integrity A supportive team player who takes pride in doing the right thing What's In It For You A permanent, full time position with flexible shift patterns Opportunities to progress within our Profit Protection function and wider business A supportive store team and clear operational procedures The chance to build a long term career with one of the UK's fastest growing retailers About Us B&M Retail is one of the UK's fastest growing retailers, and with continued expansion plans, there has never been a better time to join our business. B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where everyone feels valued.
Mar 05, 2026
Full time
We're currently recruiting a Retail Security Officer to join our store team in Southport, supporting loss prevention and helping to create a safe, welcoming environment for both colleagues and customers. This is a full-time, permanent role offering flexibility to work daytime, evening and weekend shifts, ideal for someone who enjoys variety and responsibility. Why This Role? As a Retail Security Officer, you'll play a key role in protecting our people, stock and store environment. Working closely with the Store Management Team, you'll help prevent loss, reduce risk and maintain a high standard of safety across the store. What You'll Be Doing Actively monitor the store environment to identify and report incidents Operate and review CCTV systems in line with company policies and procedures Support the enforcement of Health & Safety guidelines Carry out internal investigations into stock loss, theft and fraud Engage professionally with customers and colleagues to resolve situations calmly What We're Looking For We're looking for someone who is alert, confident and level headed, with a genuine interest in security and customer safety. Essential skills & behaviours: Ability to follow procedures and remain calm in pressured situations Strong verbal and written communication skills Confidence dealing with challenging situations in a professional manner Good judgement, strong work ethic, honesty and integrity A supportive team player who takes pride in doing the right thing What's In It For You A permanent, full time position with flexible shift patterns Opportunities to progress within our Profit Protection function and wider business A supportive store team and clear operational procedures The chance to build a long term career with one of the UK's fastest growing retailers About Us B&M Retail is one of the UK's fastest growing retailers, and with continued expansion plans, there has never been a better time to join our business. B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where everyone feels valued.
A leading UK retailer is looking for a Retail Security Officer at their Lincoln store. This full-time, permanent position includes flexible daytime, evening, and weekend shifts. Responsibilities include monitoring the store, operating CCTV, enforcing health and safety policies, and conducting investigations into stock loss. Ideal candidates will possess strong communication skills and a calm demeanor under pressure. Joining this fast-growing retailer offers a chance for career development within the Profit Protection function.
Mar 05, 2026
Full time
A leading UK retailer is looking for a Retail Security Officer at their Lincoln store. This full-time, permanent position includes flexible daytime, evening, and weekend shifts. Responsibilities include monitoring the store, operating CCTV, enforcing health and safety policies, and conducting investigations into stock loss. Ideal candidates will possess strong communication skills and a calm demeanor under pressure. Joining this fast-growing retailer offers a chance for career development within the Profit Protection function.
G2 Recruitment Group Limited
Welwyn, Hertfordshire
Role: Private Sector Housing Officer Rate: 48 Start date: ASAP Working pattern: 2 days on site 37hrs One of my local authority clients in the Hertfordshire region are currently on the search for a Senior Private Sector Housing Officer. Role Duties: Investigation of complaints regarding housing in line with council policies and procedures, using the Housing Health and Safety Rating System (HHSRS). Where appropriate, to initiate and follow through formal enforcement action under Housing Act 2004. Mandatory licensing of houses in multiple occupation (HMOs) including investigation and enforcement of unlicensed HMOs. Investigating unlicensed HMO's carrying out rogue landlord work You will be required on site 2 days per week with the remaining 3 days working from home. Feel free to give me a call on (phone number removed) or email me. If this role is not suitable for you, feel free to refer someone. Kind Regards, Sakaar Lama
Mar 05, 2026
Contractor
Role: Private Sector Housing Officer Rate: 48 Start date: ASAP Working pattern: 2 days on site 37hrs One of my local authority clients in the Hertfordshire region are currently on the search for a Senior Private Sector Housing Officer. Role Duties: Investigation of complaints regarding housing in line with council policies and procedures, using the Housing Health and Safety Rating System (HHSRS). Where appropriate, to initiate and follow through formal enforcement action under Housing Act 2004. Mandatory licensing of houses in multiple occupation (HMOs) including investigation and enforcement of unlicensed HMOs. Investigating unlicensed HMO's carrying out rogue landlord work You will be required on site 2 days per week with the remaining 3 days working from home. Feel free to give me a call on (phone number removed) or email me. If this role is not suitable for you, feel free to refer someone. Kind Regards, Sakaar Lama
We are currently recruiting for a Health and Safety Officer with good knowledge and experience of health and safety in a corporate office environment to join a leading professional services business. The main purpose of the role will be responsibility for the effective and efficient compliance of the firm maintaining a safe working environment for its state of the art brand new corporate head office. General responsibilities will include updating and revising aspects of company policies, procedures and legal obligations, coordinating all H&S issues and coordination of in-house training. Previous administration experience within a corporate environment is essential A recognised H&S qualification such as IOSH or NEBOSH would be beneficial. Risk Assessments: Identify potential workplace hazards and develop strategies to reduce or eliminate risks. Inspections & Audits: Conduct regular site visits to ensure safety procedures are being followed and equipment is maintained correctly. Policy Development: Draft, implement and regularly review health and safety policies in line with current legislation. Incident Investigation: Lead investigations into accidents, near-misses and work-related illnesses to determine root causes and prevent recurrence. Training & Education: Design and deliver safety inductions, toolbox talks and specialist training (e.g., manual handling or fire safety) to staff at all levels. Legal Compliance: Maintain records of accidents and ensure all required safety documentation is up to date for regulatory inspections This role is an amazing opportunity to join an inclusive and progressive working environment and be part of a supportive team. You will have a strong focus on outstanding service delivery and be an organised and methodical individual.
Mar 04, 2026
Full time
We are currently recruiting for a Health and Safety Officer with good knowledge and experience of health and safety in a corporate office environment to join a leading professional services business. The main purpose of the role will be responsibility for the effective and efficient compliance of the firm maintaining a safe working environment for its state of the art brand new corporate head office. General responsibilities will include updating and revising aspects of company policies, procedures and legal obligations, coordinating all H&S issues and coordination of in-house training. Previous administration experience within a corporate environment is essential A recognised H&S qualification such as IOSH or NEBOSH would be beneficial. Risk Assessments: Identify potential workplace hazards and develop strategies to reduce or eliminate risks. Inspections & Audits: Conduct regular site visits to ensure safety procedures are being followed and equipment is maintained correctly. Policy Development: Draft, implement and regularly review health and safety policies in line with current legislation. Incident Investigation: Lead investigations into accidents, near-misses and work-related illnesses to determine root causes and prevent recurrence. Training & Education: Design and deliver safety inductions, toolbox talks and specialist training (e.g., manual handling or fire safety) to staff at all levels. Legal Compliance: Maintain records of accidents and ensure all required safety documentation is up to date for regulatory inspections This role is an amazing opportunity to join an inclusive and progressive working environment and be part of a supportive team. You will have a strong focus on outstanding service delivery and be an organised and methodical individual.
Location: Hybrid/Remote Salary : up to £18,600 DOE (based on 22.5 hours per week) Department: National Accident Law Job Type: Part-time Contract Type: Permanent THE PURPOSE OF THE ROLE The objective of the role is to ensure that National Accident Law (NAL) operates in a compliant manner and delivers marketleading levels of customer service. The role will support all areas of the business to achieve this objective. Specifically, this role will support NAL's Legal & Compliance team in delivering the correct balance between commerciality, customer service, and compliance within the law firm whilst also managing risk effectively. The role is fast-paced and varied, requiring the ability to manage multiple workstreams simultaneously, respond quickly to emerging issues, and communicate effectively with a wide range of stakeholders including clients, file handlers, senior managers, and third parties. WHAT YOU WILL BE DOING AS RISK AND COMPLIANCE OFFICER Compliance The SRA Code of Conduct SRA Accounts Rules Data Protection legislation (UK GDPR, Data Protection Act 2018) Any terms and conditions imposed by the SRA or regulatory requirements pertaining to NAL's licence to provide legal services Any other relevant legislation, regulations, and rules applicable to the firm, its managers, interest holders, or employees (e.g., GDPR, Bribery Act 2010) Key duties include: Provision of daytoday support to the Head of Risk and Compliance and Head of Legal Practice (HOLP) Assist in the daytoday operation of the firm's risk and compliance framework, including monitoring, investigation, and followup of issues Assisting with drafting and implementing compliance policies and processes Deputising for the Head of Risk and Compliance as required Supporting the identification, logging, tracking, and resolution of compliance and risk issues across the business Provide support for other group businesses as required Incident, Breach, and Risk Management Support the handling of data protection incidents, compliance breaches, and other risk events including: Gathering relevant information Maintaining accurate records Supporting escalation and remediation actions Assisting with ongoing monitoring of open risk and incident files to ensure issues are resolved to an appropriate standard Audit and Quality Work with the Head of Risk and Compliance and Audit Team to deliver training as required Assist with internal audits, file reviews, and quality assurance activities Help ensure audit outcomes are embedded into operational improvements Business Change / Projects Support business/process change projects to ensure ongoing compliance Assist in maintaining guidance, precedents, and decisionmaking tools to support frontline teams Build effective working relationships with colleagues across the business to embed a culture of compliance and risk awareness SKILLS AND EXPERIENCE REQUIRED Knowledge of personal injury law and the legislative/regulatory framework applicable to NAL Knowledge of Conditional Fee Agreements / After the Event insurance and the prevailing SRA Code of Conduct Excellent written and verbal communication skills Strong research and reportwriting skills Excellent organisational skills with the ability to manage multiple demands Ability to assess information quickly, identify risks, and escalate issues appropriately Experience supporting compliance, risk, complaints, or quality functions within a regulated environment (preferred) Familiarity with data protection obligations and incident handling PERSONAL ATTRIBUTES Highly organised with the ability to prioritise effectively Comfortable working at pace with competing deadlines Confident communicator able to build strong internal relationships Proactive, solutionfocused, and willing to take ownership Strong sense of integrity Curious, Unified, Driven, and Passionate in line with our company values WHAT WE CAN OFFER YOU Competitive salary 25 days annual leave plus bank holidays (prorata) 3% contributory pension Healthcare scheme - claim up to £1,000 with Simply Health Death in service - 3x salary Perks at Work - exclusive discounts Community Day - paid volunteer day each year Development Opportunities - structured training to support your growth We are proud to be rated higher than Gallup's 'Exceptional Workplace Award Winners' and to be a Gold awarded Investors in People organisation. At National Accident Law, we believe that diversity drives success. We welcome applications from all backgrounds and encourage you to bring your most authentic self to work. This role is offered on a hybrid or remote basis , with attendance at our Kettering office once per month . REF-
Mar 04, 2026
Full time
Location: Hybrid/Remote Salary : up to £18,600 DOE (based on 22.5 hours per week) Department: National Accident Law Job Type: Part-time Contract Type: Permanent THE PURPOSE OF THE ROLE The objective of the role is to ensure that National Accident Law (NAL) operates in a compliant manner and delivers marketleading levels of customer service. The role will support all areas of the business to achieve this objective. Specifically, this role will support NAL's Legal & Compliance team in delivering the correct balance between commerciality, customer service, and compliance within the law firm whilst also managing risk effectively. The role is fast-paced and varied, requiring the ability to manage multiple workstreams simultaneously, respond quickly to emerging issues, and communicate effectively with a wide range of stakeholders including clients, file handlers, senior managers, and third parties. WHAT YOU WILL BE DOING AS RISK AND COMPLIANCE OFFICER Compliance The SRA Code of Conduct SRA Accounts Rules Data Protection legislation (UK GDPR, Data Protection Act 2018) Any terms and conditions imposed by the SRA or regulatory requirements pertaining to NAL's licence to provide legal services Any other relevant legislation, regulations, and rules applicable to the firm, its managers, interest holders, or employees (e.g., GDPR, Bribery Act 2010) Key duties include: Provision of daytoday support to the Head of Risk and Compliance and Head of Legal Practice (HOLP) Assist in the daytoday operation of the firm's risk and compliance framework, including monitoring, investigation, and followup of issues Assisting with drafting and implementing compliance policies and processes Deputising for the Head of Risk and Compliance as required Supporting the identification, logging, tracking, and resolution of compliance and risk issues across the business Provide support for other group businesses as required Incident, Breach, and Risk Management Support the handling of data protection incidents, compliance breaches, and other risk events including: Gathering relevant information Maintaining accurate records Supporting escalation and remediation actions Assisting with ongoing monitoring of open risk and incident files to ensure issues are resolved to an appropriate standard Audit and Quality Work with the Head of Risk and Compliance and Audit Team to deliver training as required Assist with internal audits, file reviews, and quality assurance activities Help ensure audit outcomes are embedded into operational improvements Business Change / Projects Support business/process change projects to ensure ongoing compliance Assist in maintaining guidance, precedents, and decisionmaking tools to support frontline teams Build effective working relationships with colleagues across the business to embed a culture of compliance and risk awareness SKILLS AND EXPERIENCE REQUIRED Knowledge of personal injury law and the legislative/regulatory framework applicable to NAL Knowledge of Conditional Fee Agreements / After the Event insurance and the prevailing SRA Code of Conduct Excellent written and verbal communication skills Strong research and reportwriting skills Excellent organisational skills with the ability to manage multiple demands Ability to assess information quickly, identify risks, and escalate issues appropriately Experience supporting compliance, risk, complaints, or quality functions within a regulated environment (preferred) Familiarity with data protection obligations and incident handling PERSONAL ATTRIBUTES Highly organised with the ability to prioritise effectively Comfortable working at pace with competing deadlines Confident communicator able to build strong internal relationships Proactive, solutionfocused, and willing to take ownership Strong sense of integrity Curious, Unified, Driven, and Passionate in line with our company values WHAT WE CAN OFFER YOU Competitive salary 25 days annual leave plus bank holidays (prorata) 3% contributory pension Healthcare scheme - claim up to £1,000 with Simply Health Death in service - 3x salary Perks at Work - exclusive discounts Community Day - paid volunteer day each year Development Opportunities - structured training to support your growth We are proud to be rated higher than Gallup's 'Exceptional Workplace Award Winners' and to be a Gold awarded Investors in People organisation. At National Accident Law, we believe that diversity drives success. We welcome applications from all backgrounds and encourage you to bring your most authentic self to work. This role is offered on a hybrid or remote basis , with attendance at our Kettering office once per month . REF-
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. We are looking for a Customer Complaints and Insight Officer to join our housing client. You will be based in Sutton - 3 days per week in office and 2 remote. This is a full time role working 36 hours per week. 3 month initial contract 125.21 per day PAYE To lead on the investigation of complex and high-level complaints, ensuring SHP remains compliant with the Housing Ombudsman's Complaint Handling Code. You will use attention to detail to extract insights from case files, driving organisational learning and service recovery to improve the lives of our residents. Key Accountabilities Case Management & Resolution Lead Investigations: Take full ownership of complex cases, including Stage 1 and Stage 2 complaints, high-profile Member Enquiries (MEs), and formal Housing Ombudsman cases. Direct Intervention: Proactively reduce escalations to Stage 2 and the Ombudsman through direct resident contact, negotiation, and early intervention to rebuild trust. Remedy & Redress: Provide expert guidance to staff on achieving early settlements, strictly applying the Housing Ombudsman's Guidance on Remedies to ensure fair and consistent compensation. Action Tracking: Proactively monitor and record all committed actions from complaint outcomes to ensure they are completed, reducing the risk of repeat dissatisfaction. Insight & Regulatory Compliance Compliance Leadership: Work with the Customer Experience Lead to ensure SHP meets the Housing Ombudsman Complaint Handling Code, providing the evidence required for robust annual self-assessments. Attention to Detail: Prepare thorough case files for the Ombudsman, ensuring 100% accuracy of information while interrogating cases files and Northgate NEC Sector Research: Review the Ombudsman's 'Spotlight on ' reports and other industry insights; collaborate with teams across SHP to benchmark our performance and embed Experience Stage 1 and stage 2 complaint investigations within a social housing or local government setting Managing complex case files for the housing ombudsman De-escalating conflict and negotiating resolutions Knowledge of the housing ombudsman's complaints handling code and guidance on remedies Northgate NEC desirable Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Mar 04, 2026
Contractor
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. We are looking for a Customer Complaints and Insight Officer to join our housing client. You will be based in Sutton - 3 days per week in office and 2 remote. This is a full time role working 36 hours per week. 3 month initial contract 125.21 per day PAYE To lead on the investigation of complex and high-level complaints, ensuring SHP remains compliant with the Housing Ombudsman's Complaint Handling Code. You will use attention to detail to extract insights from case files, driving organisational learning and service recovery to improve the lives of our residents. Key Accountabilities Case Management & Resolution Lead Investigations: Take full ownership of complex cases, including Stage 1 and Stage 2 complaints, high-profile Member Enquiries (MEs), and formal Housing Ombudsman cases. Direct Intervention: Proactively reduce escalations to Stage 2 and the Ombudsman through direct resident contact, negotiation, and early intervention to rebuild trust. Remedy & Redress: Provide expert guidance to staff on achieving early settlements, strictly applying the Housing Ombudsman's Guidance on Remedies to ensure fair and consistent compensation. Action Tracking: Proactively monitor and record all committed actions from complaint outcomes to ensure they are completed, reducing the risk of repeat dissatisfaction. Insight & Regulatory Compliance Compliance Leadership: Work with the Customer Experience Lead to ensure SHP meets the Housing Ombudsman Complaint Handling Code, providing the evidence required for robust annual self-assessments. Attention to Detail: Prepare thorough case files for the Ombudsman, ensuring 100% accuracy of information while interrogating cases files and Northgate NEC Sector Research: Review the Ombudsman's 'Spotlight on ' reports and other industry insights; collaborate with teams across SHP to benchmark our performance and embed Experience Stage 1 and stage 2 complaint investigations within a social housing or local government setting Managing complex case files for the housing ombudsman De-escalating conflict and negotiating resolutions Knowledge of the housing ombudsman's complaints handling code and guidance on remedies Northgate NEC desirable Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
