Purpose of the Role
To assist with the smooth running of the Shopping Centre and to assist with all emergency situations when they occur. This includes providing visible security cover to the Centre, handling enquiries and customer concerns, monitoring CCTV (by suitably trained and licensed staff) controlling contractors and deliveries to the Centre
Key Responsibilities
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security License and where necessary a Public Space Surveillance License
- To comply with individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- To comply fully with the Health & Safety Policy for the centre.
- To assist with the implementation of the Centre's Emergency Plan and Evacuation Strategy in the event of an emergency.
- To ensure that the requirements of the Fire regulations are strictly complied with.
- To ensure that the Rules & Regulations of the Centre are complied with at all times.
- To work the hours and shifts in accordance with conditions of employment.
- To undertake regular patrols of the Centre as instructed by the Centre Manager & Operations manager
- To carry out duties in accordance with instructions issued by Centre Manager & Operations manager.
- Ensure that all incidents are recorded in Incident Log.
- Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- Ensure that the Centre is a safe, clean and pleasant environment.
- To be aware of and abide by all rules, terms and conditions of the company.
- Maintain a positive approach to all Security and Maintenance/Housekeeping tasks.
- To undergo specific training in accordance with security duties and attend toolbox talks.
- Ensuring that correct uniform & PPE are worn for specific tasks.
- Answering telephone calls from clients, tenants and members of the public.
- Assist with enquiries from tenants and members the public when requested.
- Maintain a positive approach to all Security tasks.
- To undergo specific training in accordance with security duties and attend toolbox talks.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.
Skills, Knowledge and Experience
- Experience in the provision of security services in a busy environment visited by members of the public.
- Ability to demonstrate excellent levels of customer service at all times.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented
- Self-motivated
- Accurate record keeping with good attention to detail
- Team player with strong communication skills
- Strong Customer Service skill set
- Retail experience
- Basic literacy and numeracy skills
- Good local Liverpool Knowledge
- First Aid Qualification or willingness to work towards
- World Host Qualification or willingness to work towards
- Strong knowledge of H&S legislation
Working Hours - 30 Hours over a 5 day period
Salary - £22,146
Please see our Benefits Booklet for more information.